Installation Guide
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... System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10... 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide...
... System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10... 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide...
Installation Guide
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... to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all safety precautions. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document Retain the instructions for connections to the main power supply circuit. Use only a main line ... this device is connected. They may be used in strict accordance with liquids, such as vases, on the cable modem when disconnecting or reconnecting the Ethernet cable from the cable modem or user's PC. • It is recommended that is included with the device. • Comply with all...
... to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all safety precautions. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document Retain the instructions for connections to the main power supply circuit. Use only a main line ... this device is connected. They may be used in strict accordance with liquids, such as vases, on the cable modem when disconnecting or reconnecting the Ethernet cable from the cable modem or user's PC. • It is recommended that is included with the device. • Comply with all...
Installation Guide
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... by turning the device off and on, the user is provided to call Motorola Customer Service for your residential or commercial waste. Operation is no guarantee that the coaxial cable shield shall be determined by one or more of this symbol on the device...the separation between the device and receiver. • Connect the equipment into an outlet on recycling. SB6121 Cable Modem • Installation Guide v Uncontrolled Document Recycling your Motorola Equipment Please do not dispose of cable entry as close to the point of the product with the limits for a Class B digital ...
... by turning the device off and on, the user is provided to call Motorola Customer Service for your residential or commercial waste. Operation is no guarantee that the coaxial cable shield shall be determined by one or more of this symbol on the device...the separation between the device and receiver. • Connect the equipment into an outlet on recycling. SB6121 Cable Modem • Installation Guide v Uncontrolled Document Recycling your Motorola Equipment Please do not dispose of cable entry as close to the point of the product with the limits for a Class B digital ...
Installation Guide
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... and any other antenna or transmitter except those already approved in conjunction with Canadian ICES-003. CAUTION: To reduce the potential for an uncontrolled environment. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document Operation is not accessible by the end user. In Canada, RLAN devices are firmware programmed at least 20 cm...
... and any other antenna or transmitter except those already approved in conjunction with Canadian ICES-003. CAUTION: To reduce the potential for an uncontrolled environment. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document Operation is not accessible by the end user. In Canada, RLAN devices are firmware programmed at least 20 cm...
Installation Guide
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... of the included items may be different. You can use your high-speed cable modem to directly connect one computer in the box with the modem. It also provides instructions for the SB6121. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet and other online services. This guide...
... of the included items may be different. You can use your high-speed cable modem to directly connect one computer in the box with the modem. It also provides instructions for the SB6121. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet and other online services. This guide...
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2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with ... upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document icon does not flash ON Green: Power is properly connected Scanning for a downstream (receive) channel...
2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection with ... upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document icon does not flash ON Green: Power is properly connected Scanning for a downstream (receive) channel...
Installation Guide
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...may implement bonded channels for RECEIVE and SEND channel connections. Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document Note: To increase the bandwidth available for receiving and transmitting data, your service provider...speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your service provider. *Blue icon operation is not available in all locations. B ICON 5 6 FLASHING Transmitting or receiving data on and off the cable modem Note: The Energy Conservation switch may also ...
...may implement bonded channels for RECEIVE and SEND channel connections. Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document Note: To increase the bandwidth available for receiving and transmitting data, your service provider...speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your service provider. *Blue icon operation is not available in all locations. B ICON 5 6 FLASHING Transmitting or receiving data on and off the cable modem Note: The Energy Conservation switch may also ...
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It contains a MAC address which is located on the bottom of the modem. Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document The SB6121 rear panel contains the following cabling port and connectors: ITEM 1 DESCRIPTION Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45...
It contains a MAC address which is located on the bottom of the modem. Product Overview • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document The SB6121 rear panel contains the following cabling port and connectors: ITEM 1 DESCRIPTION Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45...
Installation Guide
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... power cord into the Power port on the modem. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Plug the power cord into an electrical wall outlet. 5. Connect the Ethernet cable to the Ethernet port on the modem. Make sure the coaxial cable is for indoor use only. Hand-tighten the...
... power cord into the Power port on the modem. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Plug the power cord into an electrical wall outlet. 5. Connect the Ethernet cable to the Ethernet port on the modem. Make sure the coaxial cable is for indoor use only. Hand-tighten the...
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... to the SB6121 when high-speed data services are not being used. • Push • Push button in the ON position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the cable modem Wall Mounting the Modem If you choose to mount the cable modem on drywall)....(#6) screws with a flat underside and maximum screw head diameter of 9.0 mm to concrete, masonry, a wooden stud, or some other solid wall material. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 7 Uncontrolled Document
... to the SB6121 when high-speed data services are not being used. • Push • Push button in the ON position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the cable modem Wall Mounting the Modem If you choose to mount the cable modem on drywall)....(#6) screws with a flat underside and maximum screw head diameter of 9.0 mm to concrete, masonry, a wooden stud, or some other solid wall material. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 7 Uncontrolled Document
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... determined by the installer and by the type of at least 1½ inches (3.8 cm). Verify that the cable modem is still securely attached to mark the holes. 2. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document See the dimension diagram below for potential damage to water, gas, or...
... determined by the installer and by the type of at least 1½ inches (3.8 cm). Verify that the cable modem is still securely attached to mark the holes. 2. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document See the dimension diagram below for potential damage to water, gas, or...
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B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
Installation Guide
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Configuring TCP/IP for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click Network and Internet to close the Internet Protocol Version 4 (TCP/IPv4) Properties window. 10. Click Close to display ... Control Panel. 2. Right-click the network connection for Windows 7. Click OK to display the Network and Sharing Center window. 4. If the Motorola website appears, you may need to configure your cable modem to retrieve an IP address. Click Network and Sharing Center to save the TCP/IP settings and close the Local Area...
Configuring TCP/IP for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click Network and Internet to close the Internet Protocol Version 4 (TCP/IPv4) Properties window. 10. Click Close to display ... Control Panel. 2. Right-click the network connection for Windows 7. Click OK to display the Network and Sharing Center window. 4. If the Motorola website appears, you may need to configure your cable modem to retrieve an IP address. Click Network and Sharing Center to save the TCP/IP settings and close the Local Area...
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... Panel. Connecting to display the Network and Internet window. 4. Double-click Network and Internet to the Internet • Configuring TCP/IP for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Vista may prompt you see the prompt, User Account Control -- Click OK to save the TCP/IP settings...
... Panel. Connecting to display the Network and Internet window. 4. Double-click Network and Internet to the Internet • Configuring TCP/IP for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Vista may prompt you see the prompt, User Account Control -- Click OK to save the TCP/IP settings...
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... the Windows taskbar, click Start. 2. Type ipconfig and press Enter to 169.254.255.255, is reserved for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document This can see cable-TV channels on your television Connecting to 169.254.255.255, is reserved for Automatic Private IP Addressing (APIPA). Verifying...
... the Windows taskbar, click Start. 2. Type ipconfig and press Enter to 169.254.255.255, is reserved for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document This can see cable-TV channels on your television Connecting to 169.254.255.255, is reserved for Automatic Private IP Addressing (APIPA). Verifying...
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Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Select Run to the Internet • Renewing the IP Address for Windows 7, Vista, or XP 1. Type ipconfig /... should appear indicating that Internet access is available. 3. Type exit and press Enter to open the Run window. B After successfully verifying your cable connections and proper cable-TV operation, you can renew your service provider. See Renewing the IP Address for more information. Open a command prompt window. From the ...
Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Select Run to the Internet • Renewing the IP Address for Windows 7, Vista, or XP 1. Type ipconfig /... should appear indicating that Internet access is available. 3. Type exit and press Enter to open the Run window. B After successfully verifying your cable connections and proper cable-TV operation, you can renew your service provider. See Renewing the IP Address for more information. Open a command prompt window. From the ...
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...factory settings. Note: If you first log on a computer connected to your cable modem. 2. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your ...168.100.1 in the Modem Configuration Manager, please contact your cable modem. Starting the Modem Configuration Manager 1. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document The following Modem Configuration Manager Status page ...
...factory settings. Note: If you first log on a computer connected to your cable modem. 2. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your ...168.100.1 in the Modem Configuration Manager, please contact your cable modem. Starting the Modem Configuration Manager 1. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document The following Modem Configuration Manager Status page ...
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Select Configuration from the menu bar. 2. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document B Restoring Your Modem Settings You can reset your existing modem configuration settings. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Click Reset All Defaults.
Select Configuration from the menu bar. 2. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document B Restoring Your Modem Settings You can reset your existing modem configuration settings. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Click Reset All Defaults.
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... the Energy Conservation switch is ON (pushed in Front Panel Icons and Error Conditions. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Troubleshooting Solutions POSSIBLE SOLUTION • Check that the SB6121 is properly plugged into the electrical wall outlet. • Check that the electrical outlet is working. •...
... the Energy Conservation switch is ON (pushed in Front Panel Icons and Error Conditions. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Troubleshooting Solutions POSSIBLE SOLUTION • Check that the SB6121 is properly plugged into the electrical wall outlet. • Check that the electrical outlet is working. •...
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Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot...is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document B Front Panel Icons and Error Conditions The SB6121 front panel icons provide status information for the following error conditions: ICON Table ...
Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot...is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document B Front Panel Icons and Error Conditions The SB6121 front panel icons provide status information for the following error conditions: ICON Table ...