Installation Guide
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... the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP... for Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty ...
... the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10 Configuring TCP/IP for Windows Vista 11 Configuring TCP/IP for Windows XP... for Windows XP 12 Renewing the IP Address for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty ...
Installation Guide
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B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet. This guide provides product overview and setup information for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings. If you obtained the modem from your home or business to the Internet...
B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet. This guide provides product overview and setup information for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings. If you obtained the modem from your home or business to the Internet...
Installation Guide
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...Select Obtain an IP address automatically and Obtain DNS server address automatically. 9. When you have successfully connected to the Internet. Type www.motorola.com in the Address bar. Configuring TCP/IP for Windows 7 1. Click Start and then click Control Panel. 2. Close the remaining windows and exit the Control Panel...section for your cable modem to retrieve an IP address. Select Properties to the Internet • Checking for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click OK to save the TCP/IP settings and close...
...Select Obtain an IP address automatically and Obtain DNS server address automatically. 9. When you have successfully connected to the Internet. Type www.motorola.com in the Address bar. Configuring TCP/IP for Windows 7 1. Click Start and then click Control Panel. 2. Close the remaining windows and exit the Control Panel...section for your cable modem to retrieve an IP address. Select Properties to the Internet • Checking for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click OK to save the TCP/IP settings and close...
Installation Guide
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...windows and exit the Control Panel. When you complete the TCP/IP configuration, go to Verifying the IP Address for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Configuring TCP/IP for Windows Vista 1. Select Properties from the drop-down ...menu to the Internet • Configuring TCP/IP for Windows XP. Click Manage ...
...windows and exit the Control Panel. When you complete the TCP/IP configuration, go to Verifying the IP Address for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Configuring TCP/IP for Windows Vista 1. Select Properties from the drop-down ...menu to the Internet • Configuring TCP/IP for Windows XP. Click Manage ...
Installation Guide
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... ipconfig and press Enter to 169.254.255.255, is reserved for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document If an Auto-configuration IP address is displayed, that indicates possible broadband network problems or an improper connection ...displayed, that indicates possible broadband network problems or an improper connection between your computer and the SB6121. On the Windows taskbar, click Start. 2. If an Auto-configuration IP address is reserved for Automatic Private IP Addressing (APIPA). Because this automatically assigned IP...
... ipconfig and press Enter to 169.254.255.255, is reserved for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document If an Auto-configuration IP address is displayed, that indicates possible broadband network problems or an improper connection ...displayed, that indicates possible broadband network problems or an improper connection between your computer and the SB6121. On the Windows taskbar, click Start. 2. If an Auto-configuration IP address is reserved for Automatic Private IP Addressing (APIPA). Because this automatically assigned IP...
Installation Guide
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... connected to your cable modem. Open any web browser on . Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your cable modem. 2. The following Modem...
... connected to your cable modem. Open any web browser on . Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your cable modem. 2. The following Modem...
Installation Guide
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Click Reset All Defaults. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document B Restoring Your Modem Settings You can reset your existing modem configuration settings. Select Configuration from the menu bar. 2. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1.
Click Reset All Defaults. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document B Restoring Your Modem Settings You can reset your existing modem configuration settings. Select Configuration from the menu bar. 2. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1.
Installation Guide
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... original factory settings if the cable modem is OFF Cannot Send or Receive Data Table 1 - Call your service provider if you have to reset the SB6121 modem configuration to verify connectivity. • Call your cable service is ON (pushed in). • On the front panel, note the status of the icon ...lights as described in Configuring TCP/IP. Follow the steps for verifying the IP address for the status of the icons and refer to Front Panel Icons and Error Conditions...
... original factory settings if the cable modem is OFF Cannot Send or Receive Data Table 1 - Call your service provider if you have to reset the SB6121 modem configuration to verify connectivity. • Call your cable service is ON (pushed in). • On the front panel, note the status of the icon ...lights as described in Configuring TCP/IP. Follow the steps for verifying the IP address for the status of the icons and refer to Front Panel Icons and Error Conditions...
Quick Reference Guide
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Motorola SB6121 Version Date: v1.0 September 2011 Field Operations Table of Contents Quick Reference Guide Table of 5 Technical...Motorola's DOCSIS 3.0 modems support DOCSIS 1.x, 2.0, and new 3.0 features. This document was developed to assist all Technical Operations employees with the proper steps of major enhancements including channel bonding and IPv6. Additionally, DOCSIS 3.0 supports IPv6and Internet Protocol Television (IPTV). Bookmark not defined.5 Introduction Motorola's DOCSIS 3.0 Modem includes a number of installing, configuring, and troubleshooting the Motorola SB6121...
Motorola SB6121 Version Date: v1.0 September 2011 Field Operations Table of Contents Quick Reference Guide Table of 5 Technical...Motorola's DOCSIS 3.0 modems support DOCSIS 1.x, 2.0, and new 3.0 features. This document was developed to assist all Technical Operations employees with the proper steps of major enhancements including channel bonding and IPv6. Additionally, DOCSIS 3.0 supports IPv6and Internet Protocol Television (IPTV). Bookmark not defined.5 Introduction Motorola's DOCSIS 3.0 Modem includes a number of installing, configuring, and troubleshooting the Motorola SB6121...
Quick Reference Guide
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Technical Operations Academy Page 3 of 5 Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive channel not Scanning for a receive found (downstream) channel On Green: Power ... Scanning for how and what the modem is transferring data. Use them as a visual reference for configuration Connected to the Internet failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port computer, or hub is port is detected connected via the Ethernet...
Technical Operations Academy Page 3 of 5 Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive channel not Scanning for a receive found (downstream) channel On Green: Power ... Scanning for how and what the modem is transferring data. Use them as a visual reference for configuration Connected to the Internet failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port computer, or hub is port is detected connected via the Ethernet...
Quick Reference Guide
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...can be acquired. Restart the computer. Verify the power connection. The upstream channel was unsuccessful. Scanning downstream frequencies. C. F. To restart the Motorola SB6121: 1. Turns off during normal operation: The downstream channel was lost. B. If the RF levels are : A. Verify the power connection. ... off . Modem processing for DHCP, TFTP, and TOD. PC/Activity is solid when a CPE is disabled via DOCSIS® configuration file. Powered off , modem is enabled. Modem is successfully registered but Network Access Control (NACO) is connected and blinks when ...
...can be acquired. Restart the computer. Verify the power connection. The upstream channel was unsuccessful. Scanning downstream frequencies. C. F. To restart the Motorola SB6121: 1. Turns off during normal operation: The downstream channel was lost. B. If the RF levels are : A. Verify the power connection. ... off . Modem processing for DHCP, TFTP, and TOD. PC/Activity is solid when a CPE is disabled via DOCSIS® configuration file. Powered off , modem is enabled. Modem is successfully registered but Network Access Control (NACO) is connected and blinks when ...