User Guide
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... Windows XP 30 Verifying the IP Address ...36 Verifying the IP Address in Windows 95, Windows 98 SE, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing Your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel ...Edition or Windows Me 45 Removing the USB Driver from Windows 2000 47 Removing the USB Driver from Windows XP 50 Running the Motorola USB Driver Removal Utility 55 Contact Us ...59 Frequently Asked Questions ...60 Glossary ...62 Software License ...64 SB5100 Series Cable Modem ...
... Windows XP 30 Verifying the IP Address ...36 Verifying the IP Address in Windows 95, Windows 98 SE, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing Your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel ...Edition or Windows Me 45 Removing the USB Driver from Windows 2000 47 Removing the USB Driver from Windows XP 50 Running the Motorola USB Driver Removal Utility 55 Contact Us ...59 Frequently Asked Questions ...60 Glossary ...62 Software License ...64 SB5100 Series Cable Modem ...
User Guide
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... 8 In most cases, the Installation Assistant automatically configures your computer following one of : • "Configuring TCP/IP" on the SURFboard Cable Modem CD-ROM. You can skip this step. 3 Configure TCP/IP and verify the IP address for a single PC running Microsoft Windows to a SURFboard cable modem, we recommend using the USB port only...
... 8 In most cases, the Installation Assistant automatically configures your computer following one of : • "Configuring TCP/IP" on the SURFboard Cable Modem CD-ROM. You can skip this step. 3 Configure TCP/IP and verify the IP address for a single PC running Microsoft Windows to a SURFboard cable modem, we recommend using the USB port only...
User Guide
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...2000" on page 26 • "Configuring TCP/IP in Windows XP" on page 30 • Follow the instructions in your Macintosh or UNIX user manual After configuring TCP/IP, perform one of the following to verify the IP address: • "Verifying the IP Address in Windows 95, Windows 98 SE, or Windows ...Me" on page 37 • "Verifying the IP Address in Windows 2000 or Windows XP" on page 38 •...
...2000" on page 26 • "Configuring TCP/IP in Windows XP" on page 30 • Follow the instructions in your Macintosh or UNIX user manual After configuring TCP/IP, perform one of the following to verify the IP address: • "Verifying the IP Address in Windows 95, Windows 98 SE, or Windows ...Me" on page 37 • "Verifying the IP Address in Windows 2000 or Windows XP" on page 38 •...
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, Windows 98 SE, or Windows Me" on the Network window. The TCP/IP window is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the cable ... click OK again. SB5100 Series Cable Modem User Guide 25 If there is displayed. 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when prompted to "Verifying the...
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 95, Windows 98 SE, or Windows Me" on the Network window. The TCP/IP window is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the cable ... click OK again. SB5100 Series Cable Modem User Guide 25 If there is displayed. 12 Click the IP Address tab. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when prompted to "Verifying the...
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...Cable Modem User Guide 29 The Internet Protocol (TCP/IP) Properties window is displayed as shown at bottom left. 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. 13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Local Area... Connection number Properties window. 15 Click OK when prompted to "Verifying the IP Address in Windows 2000, continued ...
...Cable Modem User Guide 29 The Internet Protocol (TCP/IP) Properties window is displayed as shown at bottom left. 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. 13 Click OK to accept the TCP/IP settings. 14 Click OK to close the Local Area... Connection number Properties window. 15 Click OK when prompted to "Verifying the IP Address in Windows 2000, continued ...
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000 or Windows XP" on page 38. SB5100 Series Cable Modem User Guide 35 When you complete the TCP/IP configuration, go to close the TCP/IP Properties window. 12 Click OK to "Verifying the IP Address in Windows XP, continued License 10 On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown at left. 11 Click OK to close the Local Area Connection Properties window.
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 2000 or Windows XP" on page 38. SB5100 Series Cable Modem User Guide 35 When you complete the TCP/IP configuration, go to close the TCP/IP Properties window. 12 Click OK to "Verifying the IP Address in Windows XP, continued License 10 On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown at left. 11 Click OK to close the Local Area Connection Properties window.
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Perform the appropriate procedure for your Windows version: • "Verifying the IP Address in Windows 95, Windows 98 SE, or Windows Me" on page 37 • "Verifying the IP Address in Windows 2000 or Windows XP" on page 38 For a Macintosh or UNIX system, refer to your user guide. SB5100 Series Cable Modem User Guide 36 Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address The following subsections describe verifying an IP Address.
Perform the appropriate procedure for your Windows version: • "Verifying the IP Address in Windows 95, Windows 98 SE, or Windows Me" on page 37 • "Verifying the IP Address in Windows 2000 or Windows XP" on page 38 For a Macintosh or UNIX system, refer to your user guide. SB5100 Series Cable Modem User Guide 36 Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address The following subsections describe verifying an IP Address.
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..., call your service provider. A window similar to the example at top left is displayed, call your cable service provider for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your adapter name - SB5100 Series Cable Modem User Guide 37 Introduction Before You Begin Installation &...than in Windows 95, Windows 98 SE, or Windows Me To check the IP address: 1 On the Windows Desktop, click Start. 2 Select Run. Verifying the IP Address in the image above. If after the system displays an IP address. The Run window is displayed. 3 Type winipcfg.exe and click OK.
..., call your service provider. A window similar to the example at top left is displayed, call your cable service provider for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your adapter name - SB5100 Series Cable Modem User Guide 37 Introduction Before You Begin Installation &...than in Windows 95, Windows 98 SE, or Windows Me To check the IP address: 1 On the Windows Desktop, click Start. 2 Select Run. Verifying the IP Address in the image above. If after the system displays an IP address. The Run window is displayed. 3 Type winipcfg.exe and click OK.
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... Desktop, click Start. 2 Select Run. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in the window at upper left is displayed. 4 Type ipconfig and press ENTER to display your IP address. SB5100 Series Cable Modem User Guide 38 A window like the window at upper left , there is displayed... • Whether you can see cable-TV channels on your television After verifying your cable connections and proper cable-TV operation, you can renew your IP configuration.
... Desktop, click Start. 2 Select Run. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in the window at upper left is displayed. 4 Type ipconfig and press ENTER to display your IP address. SB5100 Series Cable Modem User Guide 38 A window like the window at upper left , there is displayed... • Whether you can see cable-TV channels on your television After verifying your cable connections and proper cable-TV operation, you can renew your IP configuration.
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Renewing Your IP Address To renew your cable service provider for help. SB5100 Series Cable Modem User Guide 39 If a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows. If after performing this procedure your computer cannot access the Internet, call your IP address: 1 Type ipconfig /renew and press ENTER.
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Renewing Your IP Address To renew your cable service provider for help. SB5100 Series Cable Modem User Guide 39 If a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows. If after performing this procedure your computer cannot access the Internet, call your IP address: 1 Type ipconfig /renew and press ENTER.
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... You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send or receive data Problems related to reconnect your Internet service. Check the IP address. Check that is off except the Standby light, the cable modem is in "Front-Panel Lights and Error Conditions" on page 38. This... the IP Address in one of: • "Removing the USB Driver from Windows 98 Second Edition or Windows Me" on page 45 • "Removing the USB Driver from Windows 2000" on page 55. Note the first light from Windows XP" on page 50 Then perform "Running the Motorola USB ...
... You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send or receive data Problems related to reconnect your Internet service. Check the IP address. Check that is off except the Standby light, the cable modem is in "Front-Panel Lights and Error Conditions" on page 38. This... the IP Address in one of: • "Removing the USB Driver from Windows 98 Second Edition or Windows Me" on page 45 • "Removing the USB Driver from Windows 2000" on page 55. Note the first light from Windows XP" on page 50 Then perform "Running the Motorola USB ...
User Guide
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...widely used to connect coaxial cable to another. In a cable data network, downstream describes the direction of braided wire. IP address An Internet Protocol address is an identifier for cable modems and supporting equipment. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Glossary... CableLabs Data-Over-Cable Service Interface Specification defines interface standards for a computer or device on the destination IP address. An opening in a computer where a circuit board can use the Internet to download files from a server to your ...
...widely used to connect coaxial cable to another. In a cable data network, downstream describes the direction of braided wire. IP address An Internet Protocol address is an identifier for cable modems and supporting equipment. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Glossary... CableLabs Data-Over-Cable Service Interface Specification defines interface standards for a computer or device on the destination IP address. An opening in a computer where a circuit board can use the Internet to download files from a server to your ...
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License MAC address MHz RJ-45 splitter TCP/IP upstream USB The Media Access Control Address uniquely identifies each carrying a selected frequency range. Mega Hertz. The most common type of data sent from an input cable...signal power from your SURFboard cable modem. A measure of cycles per second. millions of radio frequency - You need to provide the MAC address to read-only memory (ROM) at the factory and printed on devices such as printers, scanners, and cable modems. When you connect...
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License MAC address MHz RJ-45 splitter TCP/IP upstream USB The Media Access Control Address uniquely identifies each carrying a selected frequency range. Mega Hertz. The most common type of data sent from an input cable...signal power from your SURFboard cable modem. A measure of cycles per second. millions of radio frequency - You need to provide the MAC address to read-only memory (ROM) at the factory and printed on devices such as printers, scanners, and cable modems. When you connect...
Installation Guide
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B Table of Contents Safety and Regulatory Information Overview Inside the Box...7 SB5101U / SB5101N Front Panel ...8 SB5101U and SB5101N Rear Panel ...9 Getting Started Cabling and Powering Up the Modem...10 Connecting to the Internet ...11 Configuring TCP/IP in Windows XP ...12 Configuring TCP/IP in Windows Vista 12 Verifying the IP Address for Windows XP or Windows Vista 13 Renewing Your IP Address in Windows XP or Vista 13 Software License and Warranty i Table of Contents 3
B Table of Contents Safety and Regulatory Information Overview Inside the Box...7 SB5101U / SB5101N Front Panel ...8 SB5101U and SB5101N Rear Panel ...9 Getting Started Cabling and Powering Up the Modem...10 Connecting to the Internet ...11 Configuring TCP/IP in Windows XP ...12 Configuring TCP/IP in Windows Vista 12 Verifying the IP Address for Windows XP or Windows Vista 13 Renewing Your IP Address in Windows XP or Vista 13 Software License and Warranty i Table of Contents 3
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Cabling instructions for the SB5101N: 1. Connect the other end of the Ethernet cable port on the modem. If you can connect to restart your computer (please try this option first), ... SB5101U / SB5101N, open a web browser, type in a web address to verify that you are unable to connect to the Internet, it may be necessary to the Internet. Insert one end of the Ethernet cable to the cable connector on the modem. 4. Plug the other end of the coaxial cable to your IP address. 2 Getting...
Cabling instructions for the SB5101N: 1. Connect the other end of the Ethernet cable port on the modem. If you can connect to restart your computer (please try this option first), ... SB5101U / SB5101N, open a web browser, type in a web address to verify that you are unable to connect to the Internet, it may be necessary to the Internet. Insert one end of the Ethernet cable to the cable connector on the modem. 4. Plug the other end of the coaxial cable to your IP address. 2 Getting...
Installation Guide
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... drop-down to restart your computer. 2 Getting Started 12 Be sure Internet Protocol (TCP/IP) is selected. 12. Verify that Obtain an IP address automatically and Obtain DNS server address automatically are selected. 9. Right click on the appropriate (if more than one listing) Local... Area Connection. 6. Click Manage network connections. 5. Verify that Automatic private IP address is checked. 6. Right-click on Network. 3. Select Internet Protocol Version4 (TCP/IPv4) and click Properties. 8. Use the table below ...
... drop-down to restart your computer. 2 Getting Started 12 Be sure Internet Protocol (TCP/IP) is selected. 12. Verify that Obtain an IP address automatically and Obtain DNS server address automatically are selected. 9. Right click on the appropriate (if more than one listing) Local... Area Connection. 6. Click Manage network connections. 5. Verify that Automatic private IP address is checked. 6. Right-click on Network. 3. Select Internet Protocol Version4 (TCP/IPv4) and click Properties. 8. Use the table below ...
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...Type cmd and click OK to display your television service), or you may need to Windows. Click Start. 2. Select Run. 3. B Verifying the IP Address for help. 2 Getting Started 13 Type ipconfig and press ENTER to open a command prompt window. 9. Click Accessories. 7. Type ipconfig and press... Enter to display the Run window. 8. If an Autoconfiguration IP Address appears, there is displayed as shown, Internet access should be available. 5. Type cmd and click OK. 4. If a valid IP address is an incorrect connection between your PC and the digital voice modem (check ...
...Type cmd and click OK to display your television service), or you may need to Windows. Click Start. 2. Select Run. 3. B Verifying the IP Address for help. 2 Getting Started 13 Type ipconfig and press ENTER to open a command prompt window. 9. Click Accessories. 7. Type ipconfig and press... Enter to display the Run window. 8. If an Autoconfiguration IP Address appears, there is displayed as shown, Internet access should be available. 5. Type cmd and click OK. 4. If a valid IP address is an incorrect connection between your PC and the digital voice modem (check ...