User Guide
Page 48
... the electrical outlet is off Check that the power cord is properly plugged into the electrical outlet and the cable modem. X Home Print Exit 42 SB5100 Series Cable Modem User Guide Resetting the cable modem may take 5 to restart the cable modem. If the Standby light is on, the Internet connection is working. Press the Standby button to reconnect to...
... the electrical outlet is off Check that the power cord is properly plugged into the electrical outlet and the cable modem. X Home Print Exit 42 SB5100 Series Cable Modem User Guide Resetting the cable modem may take 5 to restart the cable modem. If the Standby light is on, the Internet connection is working. Press the Standby button to reconnect to...
Installation Manual
Page 70
...SURFboard cable modem. Check the coaxial cable at 1-888-944-HELP. Table 5-1 lists fault indications, their symptoms, and possible resolutions: Table 5-1 Troubleshooting guidelines Problem Green POWER LED is off , it may be in this section, contact the Motorola Technical Response Center (TRC) at the modem... mode, press the Standby button. SURFboard cable modem Installation Manual If the SURFboard cable modem was not successful. This LED indicates... note the first LED that might occur when using the SURFboard cable modem. During normal operation, the IP registration is working . ...
...SURFboard cable modem. Check the coaxial cable at 1-888-944-HELP. Table 5-1 lists fault indications, their symptoms, and possible resolutions: Table 5-1 Troubleshooting guidelines Problem Green POWER LED is off , it may be in this section, contact the Motorola Technical Response Center (TRC) at the modem... mode, press the Standby button. SURFboard cable modem Installation Manual If the SURFboard cable modem was not successful. This LED indicates... note the first LED that might occur when using the SURFboard cable modem. During normal operation, the IP registration is working . ...
Installation Manual
Page 77
...next bytes of REG-RSP msg Reset the board. Set to Max Continue reading next bytes of range Modem Capabilities configuration setting invalid format. Level 7 (Info) 4 (Error) 4 (Error) 4 (Error) Service not available. Reason: Permanent Cable Modem Actions No action taken Ignore it ...Reason: Other Service not available. Reason: Temporarily unavailable Service not available. Continue reading next bytes of REGRSP msg. SURFboard Cable Modem Installation Manual Registration RSP with invalid US Channel ID length. Reason: Unrecognized configuration setting Service not available. UCC-REQ ...
...next bytes of REG-RSP msg Reset the board. Set to Max Continue reading next bytes of range Modem Capabilities configuration setting invalid format. Level 7 (Info) 4 (Error) 4 (Error) 4 (Error) Service not available. Reason: Permanent Cable Modem Actions No action taken Ignore it ...Reason: Other Service not available. Reason: Temporarily unavailable Service not available. Continue reading next bytes of REGRSP msg. SURFboard Cable Modem Installation Manual Registration RSP with invalid US Channel ID length. Reason: Unrecognized configuration setting Service not available. UCC-REQ ...
Installation Manual
Page 78
... still fails, ignore it CM will acquire the current frequency over and over when 3 TFTP attempts are failed SURFboard Cable Modem Installation Manual If still failed after 3 attempts, reset the board 3rd time and try to incomplete registration Notes: To avoid repeated retrying, type "clrscanflag" and...Day, none set or invalid data. Level 7 (Info) Cable Modem Actions No action taken 4 (Error) 4 (Error) 4 (Error) 4 (Error) 5 (Warn) 5 (Warn) 1 (Alert) 1 (Alert) CM will time out in memory. If still failed after 3 attempts, again, reset the board 2nd time and try to scan the next ...
... still fails, ignore it CM will acquire the current frequency over and over when 3 TFTP attempts are failed SURFboard Cable Modem Installation Manual If still failed after 3 attempts, reset the board 3rd time and try to incomplete registration Notes: To avoid repeated retrying, type "clrscanflag" and...Day, none set or invalid data. Level 7 (Info) Cable Modem Actions No action taken 4 (Error) 4 (Error) 4 (Error) 4 (Error) 5 (Warn) 5 (Warn) 1 (Alert) 1 (Alert) CM will time out in memory. If still failed after 3 attempts, again, reset the board 2nd time and try to scan the next ...
Installation Manual
Page 81
...decryption 1 (Emerg) Unable to finalize RSA decryption 1 (Emerg) Invalid Sid From Key Reply, Issue Another 1 (Emerg) Key Req Cable Modem Actions Discard the message Discard the message Report error code to SNMP event log Report error code to SNMP event log Report error code ... future development will reset the CM Discard the message and issue another Key Request to CMTS MUST silently discarded according to SNMP event log For information purposes Silently discarded and send another Key request SURFboard Cable Modem Installation Manual For future development will reset the CM No ...
...decryption 1 (Emerg) Unable to finalize RSA decryption 1 (Emerg) Invalid Sid From Key Reply, Issue Another 1 (Emerg) Key Req Cable Modem Actions Discard the message Discard the message Report error code to SNMP event log Report error code to SNMP event log Report error code ... future development will reset the CM Discard the message and issue another Key Request to CMTS MUST silently discarded according to SNMP event log For information purposes Silently discarded and send another Key request SURFboard Cable Modem Installation Manual For future development will reset the CM No ...
Installation Manual
Page 82
... Client TFTP - Unable to NULL. Possibly reset the board Set to allocate spaces for Modem Capabilities data. Set to NULL. Authorization Grace Timeout out of range BLP - Set to NULL. Set to NULL SURFboard Cable Modem Installation Manual Operational Wait Timeout out of range... 4 (Error) 4 (Error) 4 (Error) 4 (Error) 4 (Error) 4 (Error) 4 (Error) 4 (Error) 4 (Error) 4 (Error) Cable Modem Actions Information purpose to 0. The board will reset Set to NULL Set to NULL. Authorization Wait Timeout out of Service, CONTINUE TFTP, Unable to allocate spaces for SNMP Access Ctrl...
... Client TFTP - Unable to NULL. Possibly reset the board Set to allocate spaces for Modem Capabilities data. Set to NULL. Authorization Grace Timeout out of range BLP - Set to NULL. Set to NULL SURFboard Cable Modem Installation Manual Operational Wait Timeout out of range... 4 (Error) 4 (Error) 4 (Error) 4 (Error) 4 (Error) 4 (Error) 4 (Error) 4 (Error) 4 (Error) 4 (Error) Cable Modem Actions Information purpose to 0. The board will reset Set to NULL Set to NULL. Authorization Wait Timeout out of Service, CONTINUE TFTP, Unable to allocate spaces for SNMP Access Ctrl...
Installation Manual
Page 85
... has been enabled. No other action. SURFboard Cable Modem Installation Manual Failed to Ethernet interface. The CM would not return a pointer to start timer for its filtering table. Init failed to flash before resetting Cable Modem Actions The CM would not return the ...Interface Pointer Level 1 (Emerg) BridgeHook. Bridge failed to get HFC MAC address. Bridge couldn't start WatchDog Timer. 4 (Error) 5 (Warn) Cable Modem Actions Log it and continue reading next bytes of range Level 4 (Error) 1 (Emerg) Filtering Code F501.0 F501.1 F501.2 F501.3 F501.4 ...
... has been enabled. No other action. SURFboard Cable Modem Installation Manual Failed to Ethernet interface. The CM would not return a pointer to start timer for its filtering table. Init failed to flash before resetting Cable Modem Actions The CM would not return the ...Interface Pointer Level 1 (Emerg) BridgeHook. Bridge failed to get HFC MAC address. Bridge couldn't start WatchDog Timer. 4 (Error) 5 (Warn) Cable Modem Actions Log it and continue reading next bytes of range Level 4 (Error) 1 (Emerg) Filtering Code F501.0 F501.1 F501.2 F501.3 F501.4 ...
Installation Manual
Page 92
... format invalid in length ***BOOTING [sw_version]*** Reset due to SNMP docsDevResetNow 1 (Emerg) 1 (Emerg) 1 (Emerg) 4 (Error) 4 (Error) 7 (Info) 7 (Info) Cable Modem Actions Cable Modem Actions Time out and the board will reset No action taken Ignore and continue reading the... next bytes Resend Reg-Req up to 3x before power cycle Ignore and continue reading the next bytes Ignore and continue reading the next bytes SURFboard Cable Modem Installation Manual
... format invalid in length ***BOOTING [sw_version]*** Reset due to SNMP docsDevResetNow 1 (Emerg) 1 (Emerg) 1 (Emerg) 4 (Error) 4 (Error) 7 (Info) 7 (Info) Cable Modem Actions Cable Modem Actions Time out and the board will reset No action taken Ignore and continue reading the... next bytes Resend Reg-Req up to 3x before power cycle Ignore and continue reading the next bytes Ignore and continue reading the next bytes SURFboard Cable Modem Installation Manual
Installation Manual
Page 93
.... An attempt was made to build or install group 7 (Info) 4 (Error) 4 (Error) 4 (Error) Cable Modem Actions When time out, the board will reset When time out, the board will reset No action taken No action taken When Timeout, the board will hold. flash Semaphore NULL, 1 (Emerg) cannot access... Table. No action taken No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won't work SURFboard Cable Modem Installation Manual System attempted to perform the operation. Hash key that was calculated was made to delete entry. An attempt was out of ...
.... An attempt was made to build or install group 7 (Info) 4 (Error) 4 (Error) 4 (Error) Cable Modem Actions When time out, the board will reset When time out, the board will reset No action taken No action taken When Timeout, the board will hold. flash Semaphore NULL, 1 (Emerg) cannot access... Table. No action taken No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won't work SURFboard Cable Modem Installation Manual System attempted to perform the operation. Hash key that was calculated was made to delete entry. An attempt was out of ...
Installation Manual
Page 94
...for SNMPv3 Error setting notify string for SNMPv3 Error creating SNMPv3 2275 view Level 4 (Error) 4 (Error) 4 (Error) 4 (Error) Cable Modem Actions No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won... upstream with status [status] 8 (Debug) 8 (Debug) Cable Modem Actions No action taken No action taken No action taken No action taken No action taken No action taken Shutdown3220 and reset the board. Keep acquiring upstream until success No action taken No action taken SURFboard Cable Modem Installation Manual
...for SNMPv3 Error setting notify string for SNMPv3 Error creating SNMPv3 2275 view Level 4 (Error) 4 (Error) 4 (Error) 4 (Error) Cable Modem Actions No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won't work No action taken SNMPv3 won... upstream with status [status] 8 (Debug) 8 (Debug) Cable Modem Actions No action taken No action taken No action taken No action taken No action taken No action taken Shutdown3220 and reset the board. Keep acquiring upstream until success No action taken No action taken SURFboard Cable Modem Installation Manual