User Guide
Page 13
...® Internet Explorer or Netscape Navigator® with your Ethernet card. For Microsoft Windows computers, the Installation Assistant application automatically checks your computer before you install the cable modem. If you use an Ethernet card, it is supplied on the SURFboard Cable Modem CD-ROM. You can use the Ethernet connection. X Home Print Exit 7 SB5100 Series Cable Modem User Guide
...® Internet Explorer or Netscape Navigator® with your Ethernet card. For Microsoft Windows computers, the Installation Assistant application automatically checks your computer before you install the cable modem. If you use an Ethernet card, it is supplied on the SURFboard Cable Modem CD-ROM. You can use the Ethernet connection. X Home Print Exit 7 SB5100 Series Cable Modem User Guide
User Guide
Page 21
..., Safety, Software License, and Warranty Information card provided with "Configuring TCP/IP in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information ...about obtaining warranty service. When you can continue with your computer. X Home Print Exit 15 SB5100 Series Cable Modem User Guide The window at upper left is displayed confirming a successful installation. 10 Click Finish.
..., Safety, Software License, and Warranty Information card provided with "Configuring TCP/IP in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information ...about obtaining warranty service. When you can continue with your computer. X Home Print Exit 15 SB5100 Series Cable Modem User Guide The window at upper left is displayed confirming a successful installation. 10 Click Finish.
User Guide
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X Home Print Exit 21 SB5100 Series Cable Modem User Guide Although your CD-ROM drive. If the installation is successful, the window at bottom left is inserted into the CD-ROM drive before you plug in the USB cable. Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your SURFboard cable modem model number may be different than...
X Home Print Exit 21 SB5100 Series Cable Modem User Guide Although your CD-ROM drive. If the installation is successful, the window at bottom left is inserted into the CD-ROM drive before you plug in the USB cable. Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your SURFboard cable modem model number may be different than...
User Guide
Page 28
...computer is configured for TCP/IP (a protocol for communication between computers). X Home Print Exit 22 SB5100 Series Cable Modem User Guide Perform one of: • "Configuring TCP/IP in Windows 95, 98, or ...38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software...
...computer is configured for TCP/IP (a protocol for communication between computers). X Home Print Exit 22 SB5100 Series Cable Modem User Guide Perform one of: • "Configuring TCP/IP in Windows 95, 98, or ...38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software...
User Guide
Page 67
...SURFboard cable modem. X Home Print Exit 61 SB5100 Series Cable Modem User Guide For answers to typical questions, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SURFboard cable modem and related equipment supplied by Motorola: If you own your cable... You Begin Installation & Configuration Troubleshooting FAQ Glossary License Contact Us For information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/. SURFboard cable modem If you rent or lease your Contact your SURFboard Call 1-877...
...SURFboard cable modem. X Home Print Exit 61 SB5100 Series Cable Modem User Guide For answers to typical questions, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SURFboard cable modem and related equipment supplied by Motorola: If you own your cable... You Begin Installation & Configuration Troubleshooting FAQ Glossary License Contact Us For information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/. SURFboard cable modem If you rent or lease your Contact your SURFboard Call 1-877...
User Guide
Page 72
... retain the ownership of this License. Software License SURFboard Cable Modems Motorola, Inc., Broadband Communications Sector ("Motorola") 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). The Software includes associated media, any printed...
... retain the ownership of this License. Software License SURFboard Cable Modems Motorola, Inc., Broadband Communications Sector ("Motorola") 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). The Software includes associated media, any printed...
Installation Manual
Page 8
...a USB or Ethernet connection. Standby switch on top of the SURFboard cable modem include: ! Software upgrades over the network ! This network provides a downstream data transfer rate up to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for direct connection to USB-equipped... through SNMP, internal web pages, or StormWatch™ Diagnostic Suite ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to 32 users ! Extensive event logs for troubleshooting SURFboard Cable Modem Installation Manual
...a USB or Ethernet connection. Standby switch on top of the SURFboard cable modem include: ! Software upgrades over the network ! This network provides a downstream data transfer rate up to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for direct connection to USB-equipped... through SNMP, internal web pages, or StormWatch™ Diagnostic Suite ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to 32 users ! Extensive event logs for troubleshooting SURFboard Cable Modem Installation Manual
Installation Manual
Page 30
... disc load activity is complete before you connect the cable modem to load them from the Microsoft CD that Install the software automatically is selected. 3-16 Installation and Operation Setting Up a USB Driver for Windows XP To set up a USB driver for Windows XP: 1 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM...
... disc load activity is complete before you connect the cable modem to load them from the Microsoft CD that Install the software automatically is selected. 3-16 Installation and Operation Setting Up a USB Driver for Windows XP To set up a USB driver for Windows XP: 1 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM...
Installation Manual
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... 2 Click Settings and then Control Panel from the Windows pop-up your computer. The SURFboard cable modem contains all required software. Configuring for TCP/IP in this manual, the procedure is installed for Windows 95, Window 98, and Windows Me: 1 On the Windows Desktop, click...that will be configured for the adapter, continue with step 6. SURFboard Cable Modem Installation Manual 3-18 Installation and Operation Configuring the Computer for TCP/IP The computer must configure your computer for TCP/IP (a software protocol for communication between computers) and check for Windows 95, ...
... 2 Click Settings and then Control Panel from the Windows pop-up your computer. The SURFboard cable modem contains all required software. Configuring for TCP/IP in this manual, the procedure is installed for Windows 95, Window 98, and Windows Me: 1 On the Windows Desktop, click...that will be configured for the adapter, continue with step 6. SURFboard Cable Modem Installation Manual 3-18 Installation and Operation Configuring the Computer for TCP/IP The computer must configure your computer for TCP/IP (a software protocol for communication between computers) and check for Windows 95, ...
Installation Manual
Page 71
... in boot sequence does the SURFboard cable modem: ! Does this issue affect other DOCSIS vendor modems? SURFboard cable modem Installation Manual Does it complete DHCP ...registration? Does it acquire an upstream channel? 5-2 Troubleshooting Table 5-2 is the troubleshooting checklist that provides TRC with needed information: Table 5-2 Troubleshooting checklist Complete description of the problem Network layout and IP addresses Firmware version * CMTS: Type Operating system version DHCP: Operating system Software...
... in boot sequence does the SURFboard cable modem: ! Does this issue affect other DOCSIS vendor modems? SURFboard cable modem Installation Manual Does it complete DHCP ...registration? Does it acquire an upstream channel? 5-2 Troubleshooting Table 5-2 is the troubleshooting checklist that provides TRC with needed information: Table 5-2 Troubleshooting checklist Complete description of the problem Network layout and IP addresses Firmware version * CMTS: Type Operating system version DHCP: Operating system Software...
Installation Manual
Page 82
...Timeout out of range BLP - TFTP, Unable to allocate space for software upgrade filename, CONTINUE TFTP, Unable to allocate spaces for Class of... Wait Timeout out of range BLP - Set to NULL. Set to NULL. Set to NULL SURFboard Cable Modem Installation Manual Reauthorization Wait Timeout out of range BLP - The board will reset Set to NULL Set to...TEK Invalid Message from the driver due to CRC failed Log it Log it Log it Log it Log it Log it Log it Cable Modem Actions Set value to 0. Information purpose to allocate spaces for vendor spec Level 4 (Error) 4 (Error) 4 (Error) 4 (Error) ...
...Timeout out of range BLP - TFTP, Unable to allocate space for software upgrade filename, CONTINUE TFTP, Unable to allocate spaces for Class of... Wait Timeout out of range BLP - Set to NULL. Set to NULL. Set to NULL SURFboard Cable Modem Installation Manual Reauthorization Wait Timeout out of range BLP - The board will reset Set to NULL Set to...TEK Invalid Message from the driver due to CRC failed Log it Log it Log it Log it Log it Log it Log it Cable Modem Actions Set value to 0. Information purpose to allocate spaces for vendor spec Level 4 (Error) 4 (Error) 4 (Error) 4 (Error) ...
Installation Manual
Page 96
...Update - System could not write the new bootrom to retrieve software image. Try operation again. Try rebooting CM. Continue using current image. Continue using current image. Continue using current image. SURFboard Cable Modem Installation Manual Out of the image file. No data read from... the server. Check for network problems, that file exists, that docsDevSwServer is the correct address of the Software Server and retry the operation. If...
...Update - System could not write the new bootrom to retrieve software image. Try operation again. Try rebooting CM. Continue using current image. Continue using current image. Continue using current image. SURFboard Cable Modem Installation Manual Out of the image file. No data read from... the server. Check for network problems, that file exists, that docsDevSwServer is the correct address of the Software Server and retry the operation. If...
Installation Manual
Page 97
... docsDevSwOperStatus may be incorrect after reboot. Value of the Software Server and retry the operation. Obtain a new copy of the image file. Continue using current image. See previous messages to determine if Update completed. SNMP was unable to image that docsDevSwServer is corrupt. SURFboard Cable Modem Installation Manual error reading image file header. 4 (Error) X501...
... docsDevSwOperStatus may be incorrect after reboot. Value of the Software Server and retry the operation. Obtain a new copy of the image file. Continue using current image. See previous messages to determine if Update completed. SNMP was unable to image that docsDevSwServer is corrupt. SURFboard Cable Modem Installation Manual error reading image file header. 4 (Error) X501...