User Guide
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... owners. © Motorola, Inc. 2003. All other countries. Microsoft, Windows, and Windows Me are the property of Microsoft Corporation. Navigator is a registered trademark of merchantability and fitness for a particular purpose. X Home Print Exit iv SB5100 Series Cable Modem User Guide This product..., AND WARRANTY INFORMATION CARD. Microsoft Windows screen shots are registered in content from Motorola, Inc. UNIX is a registered trademark of this manual at any means or used by Motorola, Inc. Copyright © 2003 by permission of the Open Group in this...
... owners. © Motorola, Inc. 2003. All other countries. Microsoft, Windows, and Windows Me are the property of Microsoft Corporation. Navigator is a registered trademark of merchantability and fitness for a particular purpose. X Home Print Exit iv SB5100 Series Cable Modem User Guide This product..., AND WARRANTY INFORMATION CARD. Microsoft Windows screen shots are registered in content from Motorola, Inc. UNIX is a registered trademark of this manual at any means or used by Motorola, Inc. Copyright © 2003 by permission of the Open Group in this...
User Guide
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... Assistant from the Main Menu on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide In most cases, the Installation Assistant automatically configures your computer following one of : • "Configuring TCP/IP" on the SURFboard Cable Modem CD-ROM. Installation and Configuration Overview To install and configure your...
... Assistant from the Main Menu on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide In most cases, the Installation Assistant automatically configures your computer following one of : • "Configuring TCP/IP" on the SURFboard Cable Modem CD-ROM. Installation and Configuration Overview To install and configure your...
User Guide
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... Select Specify a location and type the location of your computer does not locate the driver, the previous window is displayed again. X Home Print Exit 13 SB5100 Series Cable Modem User Guide The message "Please wait while Windows searches for a new driver for this device" is the only box checked. 5 Click Next. Introduction Before...Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is displayed. 6 If your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. For the SB5100, select the NetMotCM.sys file.
... Select Specify a location and type the location of your computer does not locate the driver, the previous window is displayed again. X Home Print Exit 13 SB5100 Series Cable Modem User Guide The message "Please wait while Windows searches for a new driver for this device" is the only box checked. 5 Click Next. Introduction Before...Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is displayed. 6 If your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. For the SB5100, select the NetMotCM.sys file.
User Guide
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...2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure ...that your computer. You do not need to set up your computer is configured for TCP/IP (a protocol for communication between computers). X Home Print Exit 22 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem...
...2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure ...that your computer. You do not need to set up your computer is configured for TCP/IP (a protocol for communication between computers). X Home Print Exit 22 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem...
Installation Manual
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SURFboard® SB5100 Series Cable Modem Installation Manual POWE RECEI SEN ONLIN C/ACTI STAND CSaUbSRlBeF5bM1oo0ad0rdem® R VE D E P VITY BY
SURFboard® SB5100 Series Cable Modem Installation Manual POWE RECEI SEN ONLIN C/ACTI STAND CSaUbSRlBeF5bM1oo0ad0rdem® R VE D E P VITY BY
Installation Manual
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...but not limited to provide notification of merchantability and fitness for a particular purpose. Motorola, the stylized M logo, and SURFboard are registered trademarks and StormWatch and the SURFboard logo are registered trademarks of Motorola, Inc. Macintosh, Quicktime and Quicktime logo are trademarks of Apple Computer, Inc.... obligation on the part of Motorola to , the implied warranties of such revision or change. Copyright © 2003 by permission of the Open Group. No part of this manual at any means or used by Motorola, Inc. Motorola may make improvements or changes ...
...but not limited to provide notification of merchantability and fitness for a particular purpose. Motorola, the stylized M logo, and SURFboard are registered trademarks and StormWatch and the SURFboard logo are registered trademarks of Motorola, Inc. Macintosh, Quicktime and Quicktime logo are trademarks of Apple Computer, Inc.... obligation on the part of Motorola to , the implied warranties of such revision or change. Copyright © 2003 by permission of the Open Group. No part of this manual at any means or used by Motorola, Inc. Motorola may make improvements or changes ...
Installation Manual
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Contents Section 1 Introduction Using This Manual...1-2 Document Conventions ...1-2 If You Need Help ...1-3 Calling for Repairs...1-3 Section 2 Overview Top and Front Panel...2-2 Rear Panel ...2-4 Section 3 Installation and Operation Before You Begin ...3-2 Installing a ... the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation Manual
Contents Section 1 Introduction Using This Manual...1-2 Document Conventions ...1-2 If You Need Help ...1-3 Calling for Repairs...1-3 Section 2 Overview Top and Front Panel...2-2 Rear Panel ...2-4 Section 3 Installation and Operation Before You Begin ...3-2 Installing a ... the USB Driver from Windows 98 or Windows Me 3-33 Removing the USB Driver from Windows 2000 ...3-37 Removing USB Driver from Windows XP...3-41 SURFboard Cable Modem Installation Manual
Installation Manual
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... Registration Response...B-5 UCC-REQ Upstream Channel Change Request...B-5 UCC-RSP Upstream Channel Change Response ...B-6 DHCP CM Net Configuration Download and Time of Day B-6 Baseline Privacy...B-7 SURFboard Cable Modem Installation Manual
... Registration Response...B-5 UCC-REQ Upstream Channel Change Request...B-5 UCC-RSP Upstream Channel Change Response ...B-6 DHCP CM Net Configuration Download and Time of Day B-6 Baseline Privacy...B-7 SURFboard Cable Modem Installation Manual
Installation Manual
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... window...4-6 Tables Table 2-1 Front-panel LEDs and Standby button ...2-2 Table 2-2 Rear-panel connections and LEDs ...2-3 Table 5-1 Troubleshooting guidelines...5-1 Table 5-2 Troubleshooting checklist ...5-2 Table B-1 Priority level...B-1 SURFboard Cable Modem Installation Manual Contents iii SURFboard Cable Modem Specific Log Messages...B-7 Baseline Privacy ...B-7 DHCP / TFTP...B-10 Filtering ...B-13 Driver...B-19 Registration...B-20 Miscellaneous ...B-21 Acquisition...B-22 Unit Update ...B-23 = Figures Figure...
... window...4-6 Tables Table 2-1 Front-panel LEDs and Standby button ...2-2 Table 2-2 Rear-panel connections and LEDs ...2-3 Table 5-1 Troubleshooting guidelines...5-1 Table 5-2 Troubleshooting checklist ...5-2 Table B-1 Priority level...B-1 SURFboard Cable Modem Installation Manual Contents iii SURFboard Cable Modem Specific Log Messages...B-7 Baseline Privacy ...B-7 DHCP / TFTP...B-10 Filtering ...B-13 Driver...B-19 Registration...B-20 Miscellaneous ...B-21 Acquisition...B-22 Unit Update ...B-23 = Figures Figure...
Installation Manual
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...174; 2000, Windows Me®, and Windows XP™ based USB support ! The features of unit ! The SURFboard cable modem provides a USB or Ethernet connection. Extensive event logs for Euro-DOCSIS) using 64 QAM and 256 QAM technologies....system computers running TCP/IP ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for troubleshooting SURFboard Cable Modem Installation Manual USB interface for direct connection to USB-equipped computers ...
...174; 2000, Windows Me®, and Windows XP™ based USB support ! The features of unit ! The SURFboard cable modem provides a USB or Ethernet connection. Extensive event logs for Euro-DOCSIS) using 64 QAM and 256 QAM technologies....system computers running TCP/IP ! Section 1 Introduction The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for troubleshooting SURFboard Cable Modem Installation Manual USB interface for direct connection to USB-equipped computers ...
Installation Manual
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...using the SURFboard cable modem, familiarize yourself with the stylistic conventions used in and Acronyms this manual: Bold type Indicates text that you must type, or is given SURFboard Cable Modem Installation Manual when the information applies to install, configure, and operate the SURFboard cable modem: Section ... provides a description of the format and field codes of the SURFboard cable modem and identifies the front-panel LEDs and the rear-panel connectors. 1-2 Introduction Using This Manual The following sections provide information and instructions to a specific model,...
...using the SURFboard cable modem, familiarize yourself with the stylistic conventions used in and Acronyms this manual: Bold type Indicates text that you must type, or is given SURFboard Cable Modem Installation Manual when the information applies to install, configure, and operate the SURFboard cable modem: Section ... provides a description of the format and field codes of the SURFboard cable modem and identifies the front-panel LEDs and the rear-panel connectors. 1-2 Introduction Using This Manual The following sections provide information and instructions to a specific model,...
Installation Manual
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... United States, use the appropriate international access code and then call 956-541-0600 to the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual The Repair Facility is available on all equipment cartons. The TRC is necessary, call -back basis. When...:00 AM to 5:00 PM Central Time, Monday through Friday. Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC): !
... United States, use the appropriate international access code and then call 956-541-0600 to the following address: Motorola Corporation Broadband Communications Sector Attn: RSA 5964 E. 14th Street Brownsville, TX 78521 SURFboard Cable Modem Installation Manual The Repair Facility is available on all equipment cartons. The TRC is necessary, call -back basis. When...:00 AM to 5:00 PM Central Time, Monday through Friday. Introduction 1-3 If You Need Help If you need assistance while working with the SURFboard cable modem, contact the Motorola Technical Response Center (TRC): !
Installation Manual
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...up to 38 Mbps (55 Mbps for a message containing the upstream parameters such as frequency, modulation, symbol rate, and forward error correction (FEC) format. ! It provides access to a cable data network...SURFboard Cable Modem Installation Manual The SURFboard cable modem is powered on to use on the network and automatically configures itself with A-TDMA or S-CDMA technology. When the SURFboard cable modem is authorized by the SURFboard cable modem. ! The actual speeds will vary; Figure 2-1 illustrates the SURFboard cable modem data path: Figure 2-1 SURFboard cable modem...
...up to 38 Mbps (55 Mbps for a message containing the upstream parameters such as frequency, modulation, symbol rate, and forward error correction (FEC) format. ! It provides access to a cable data network...SURFboard Cable Modem Installation Manual The SURFboard cable modem is powered on to use on the network and automatically configures itself with A-TDMA or S-CDMA technology. When the SURFboard cable modem is authorized by the SURFboard cable modem. ! The actual speeds will vary; Figure 2-1 illustrates the SURFboard cable modem data path: Figure 2-1 SURFboard cable modem...
Installation Manual
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SURFboard Cable Modem Installation Manual When the Standby button is activated, all other LEDs turn off. The LEDs and Standby button are illustrated in Figure 2-2: Figure 2-2 Front panel LEDs and Standby button 1 2 R 3 POWER 4 ECEIV E SEND ONLINE /ACTIVI TY TANDB Y 5 PC S SB5100 SURFboard® Cable Modem 6 7 Table 2-1 describes the front-panel LEDs ... Top and Front Panel The six front-panel LEDs provide status and activity information. 2-2 Overview The SURFboard cable modem provides an HTML user interface to disconnect the Ethernet and USB interfaces from the...
SURFboard Cable Modem Installation Manual When the Standby button is activated, all other LEDs turn off. The LEDs and Standby button are illustrated in Figure 2-2: Figure 2-2 Front panel LEDs and Standby button 1 2 R 3 POWER 4 ECEIV E SEND ONLINE /ACTIVI TY TANDB Y 5 PC S SB5100 SURFboard® Cable Modem 6 7 Table 2-1 describes the front-panel LEDs ... Top and Front Panel The six front-panel LEDs provide status and activity information. 2-2 Overview The SURFboard cable modem provides an HTML user interface to disconnect the Ethernet and USB interfaces from the...
Installation Manual
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...connection. The network connection is transferring data. During normal operation, the Power, Receive, Send, and Online lights are off. SURFboard Cable Modem Installation Manual The downstream channel is on the back panel. 7 Standby This light does not flash. Activity A device, such as a ... 3 Receive Scanning for a receive (downstream) channel connection. When this light is suspended. The cable modem is powered on and the PC/Activity light flashes when the cable modem is acquired. 6 PC/ Transmitting or receiving data. The Standby button offers added Internet security....
...connection. The network connection is transferring data. During normal operation, the Power, Receive, Send, and Online lights are off. SURFboard Cable Modem Installation Manual The downstream channel is on the back panel. 7 Standby This light does not flash. Activity A device, such as a ... 3 Receive Scanning for a receive (downstream) channel connection. When this light is suspended. The cable modem is powered on and the PC/Activity light flashes when the cable modem is acquired. 6 PC/ Transmitting or receiving data. The Standby button offers added Internet security....
Installation Manual
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... USB CPE MAC ID:ABDCEF012345 4 +12VDC Table 2-2 describes the SURFboard cable modem rear-panel connections and LEDs: Table 2-2 Rear-panel connections and LEDs Key Item 1 ETHERNET 2 USB 3 CABLE 4 +12VDC Description The Ethernet port provides a connection to USB equipped computers. This connector provides power to the coaxial cable outlet. SURFboard Cable Modem Installation Manual This port provides a connection to the...
... USB CPE MAC ID:ABDCEF012345 4 +12VDC Table 2-2 describes the SURFboard cable modem rear-panel connections and LEDs: Table 2-2 Rear-panel connections and LEDs Key Item 1 ETHERNET 2 USB 3 CABLE 4 +12VDC Description The Ethernet port provides a connection to USB equipped computers. This connector provides power to the coaxial cable outlet. SURFboard Cable Modem Installation Manual This port provides a connection to the...
Installation Manual
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... instructions for cabling all SURFboard cable modem models and checking their operation. To complete the installation, you must: ! Configure the subscriber's computer Avoid damaging the SURFboard cable modem or your PC with static electricity. +12VDC To release any static charges, touch the coaxial cable connection on the modem before connecting or disconnecting the USB or Ethernet cables. Connect the cables ! SURFboard Cable Modem Installation Manual
... instructions for cabling all SURFboard cable modem models and checking their operation. To complete the installation, you must: ! Configure the subscriber's computer Avoid damaging the SURFboard cable modem or your PC with static electricity. +12VDC To release any static charges, touch the coaxial cable connection on the modem before connecting or disconnecting the USB or Ethernet cables. Connect the cables ! SURFboard Cable Modem Installation Manual
Installation Manual
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... (can be installed before installing the cable modem. Refer to the subscriber's system information to access the BIOS of a USB). SURFboard Cable Modem Installation Manual The SURFboard cable modem does not support Legacy USB architecture. ...3-2 Installation and Operation Before You Begin Before you are not included with the SURFboard cable modem: 75-ohm coaxial TV cable with F-type connectors Required to connect the SURFboard cable modem to the nearest cable...
... (can be installed before installing the cable modem. Refer to the subscriber's system information to access the BIOS of a USB). SURFboard Cable Modem Installation Manual The SURFboard cable modem does not support Legacy USB architecture. ...3-2 Installation and Operation Before You Begin Before you are not included with the SURFboard cable modem: 75-ohm coaxial TV cable with F-type connectors Required to connect the SURFboard cable modem to the nearest cable...
Installation Manual
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.../N:BCDFGHJKLMNP S/N: PPPPMMYJJJSSSSSCAABBCCCC HFC MACID: ABCDEF012345 USB CPEMAC ID:ABDCEF012345 To cable outlet To power outlet 3 Insert the SURFboard Cable Modem CD-ROM into the CD-ROM drive. 4 Plug the power cord into the +12VDC connector on . SURFboard Cable Modem Installation Manual This turns the SURFboard cable modem on the cable modem and the electrical outlet. Configuration data includes the DHCP server IP address...
.../N:BCDFGHJKLMNP S/N: PPPPMMYJJJSSSSSCAABBCCCC HFC MACID: ABCDEF012345 USB CPEMAC ID:ABDCEF012345 To cable outlet To power outlet 3 Insert the SURFboard Cable Modem CD-ROM into the CD-ROM drive. 4 Plug the power cord into the +12VDC connector on . SURFboard Cable Modem Installation Manual This turns the SURFboard cable modem on the cable modem and the electrical outlet. Configuration data includes the DHCP server IP address...
Installation Manual
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...Windows 98, or Windows Me," on page 3-18 # "Configuring for TCP/IP in your Macintosh or UNIX user manual SURFboard Cable Modem Installation Manual It is not necessary to turn the cable modem off when it is not in use. 6 Connect the computer to the USB port on your CD-ROM drive. ...is off . For information, check our website http://www.motorola.com/broadband. 3-4 Installation and Operation # If an error occurs: When During power up USB. 7 Configure TCP/IP using the USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your computer. The LED ...
...Windows 98, or Windows Me," on page 3-18 # "Configuring for TCP/IP in your Macintosh or UNIX user manual SURFboard Cable Modem Installation Manual It is not necessary to turn the cable modem off when it is not in use. 6 Connect the computer to the USB port on your CD-ROM drive. ...is off . For information, check our website http://www.motorola.com/broadband. 3-4 Installation and Operation # If an error occurs: When During power up USB. 7 Configure TCP/IP using the USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your computer. The LED ...