User Guide
Page 1
... the items needed to install your SURFboard cable modem and the controls on the Top and Front Panel and Rear Panel. Next page SURFboard R Cable Modem SB510T0itlSe eries Cable Modem User Guide Click your selection (there is a complete Contents on page v): Introduction Introduces your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem, including Setting Up a USB Driver. Installation...
... the items needed to install your SURFboard cable modem and the controls on the Top and Front Panel and Rear Panel. Next page SURFboard R Cable Modem SB510T0itlSe eries Cable Modem User Guide Click your selection (there is a complete Contents on page v): Introduction Introduces your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem, including Setting Up a USB Driver. Installation...
User Guide
Page 5
......2 Rear Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements ...7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB ...Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem User Guide
......2 Rear Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements ...7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB ...Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem User Guide
User Guide
Page 6
Configuring TCP/IP in Windows XP 30 Verifying the IP Address ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
Configuring TCP/IP in Windows XP 30 Verifying the IP Address ...36 Verifying the IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front... 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
Page 7
... , always connected. Your cable modem is always online. It lets you have a new Motorola® SURFboard® cable modem. Unlike dial-up modem. Introduction Congratulations, you enjoy...modems or ISDN, you're always on the SURFboard Cable Modem CD-ROM. Just open your home or business to the Ethernet port on page 40 X Home Print Exit 1 SB5100 Series Cable Modem... in "Cabling for Multiple Users" on the SURFboard cable modem • Two computers; Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Easier! Your cable modem is made...
... , always connected. Your cable modem is always online. It lets you have a new Motorola® SURFboard® cable modem. Unlike dial-up modem. Introduction Congratulations, you enjoy...modems or ISDN, you're always on the SURFboard Cable Modem CD-ROM. Just open your home or business to the Ethernet port on page 40 X Home Print Exit 1 SB5100 Series Cable Modem... in "Cabling for Multiple Users" on the SURFboard cable modem • Two computers; Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Easier! Your cable modem is made...
User Guide
Page 8
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The model number on your Internet connection. If this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security...channel is connected The startup process is complete A device, such as a computer or hub, is transferring data. 2 SB5100 Series Cable Modem User Guide During normal operation, the Power, Receive, Send, and Online lights are off until you can press the ...
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The model number on your Internet connection. If this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security...channel is connected The startup process is complete A device, such as a computer or hub, is transferring data. 2 SB5100 Series Cable Modem User Guide During normal operation, the Power, Receive, Send, and Online lights are off until you can press the ...
User Guide
Page 9
... equipped computers. 3 CABLE The CABLE port provides a connection to the coaxial cable (coax) outlet. 4 +12VDC This connector provides power to the cable modem. CUSTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID:ABCDEF012 345 USB CPE MAC ID: ABDCEF0 12345 4 +12VDC X Home Print Exit 3 SB5100 Series Cable Modem User Guide C AB LE E THERNET USB Introduction Before You Begin 1 2 3 Installation & Configuration Troubleshooting FAQ...
... equipped computers. 3 CABLE The CABLE port provides a connection to the coaxial cable (coax) outlet. 4 +12VDC This connector provides power to the cable modem. CUSTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID:ABCDEF012 345 USB CPE MAC ID: ABDCEF0 12345 4 +12VDC X Home Print Exit 3 SB5100 Series Cable Modem User Guide C AB LE E THERNET USB Introduction Before You Begin 1 2 3 Installation & Configuration Troubleshooting FAQ...
User Guide
Page 10
... Installation & Configuration Troubleshooting FAQ Glossary License Before You Begin Before you begin the installation, check that you may need 75-ohm coaxial cable with F-type connectors to connect your cable modem to connect both the TV and the cable modem. If a TV is connected to the cable outlet, you received the following items with your SURFboard cable modem: Item Power...
... Installation & Configuration Troubleshooting FAQ Glossary License Before You Begin Before you begin the installation, check that you may need 75-ohm coaxial cable with F-type connectors to connect your cable modem to connect both the TV and the cable modem. If a TV is connected to the cable outlet, you received the following items with your SURFboard cable modem: Item Power...
User Guide
Page 11
... area. Refer all service to release any static charges. X Home Print Exit 5 SB5100 Series Cable Modem User Guide Do not open the cable modem. Do not spray cleaners directly on the unit or use cleaning fluid or similar chemicals. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License C ABLE ETHERNET USB C USTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJJSSSSSCAABBCCCC H FC...
... area. Refer all service to release any static charges. X Home Print Exit 5 SB5100 Series Cable Modem User Guide Do not open the cable modem. Do not spray cleaners directly on the unit or use cleaning fluid or similar chemicals. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License C ABLE ETHERNET USB C USTOMER S/N:BCDFGHJKLMNP S/ N: PPPPMMYJJJSSSSSCAABBCCCC H FC...
User Guide
Page 12
... & Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem. To activate your service, call your cable service...have any special system requirements? • When can record it here: 00 You should ask your local cable service provider. X Home Print Exit 6 SB5100 Series Cable Modem User Guide You can I begin to use my cable modem? • Are there any files I need to download after I am connected? • Do ...
... & Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem. To activate your service, call your cable service...have any special system requirements? • When can record it here: 00 You should ask your local cable service provider. X Home Print Exit 6 SB5100 Series Cable Modem User Guide You can I begin to use my cable modem? • Are there any files I need to download after I am connected? • Do ...
User Guide
Page 13
...from the Main Menu on the SURFboard Cable Modem CD-ROM. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You ...SURFboard cable modem is supplied on the SURFboard Cable Modem CD-ROM. The USB connection requires special USB driver software that has a USB interface. Windows® 95, UNIX, or Macintosh computers must be installed in your computer before you use the Ethernet connection. You can start the Installation Assistant from our Downloads page http://broadband.motorola...
...from the Main Menu on the SURFboard Cable Modem CD-ROM. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You ...SURFboard cable modem is supplied on the SURFboard Cable Modem CD-ROM. The USB connection requires special USB driver software that has a USB interface. Windows® 95, UNIX, or Macintosh computers must be installed in your computer before you use the Ethernet connection. You can start the Installation Assistant from our Downloads page http://broadband.motorola...
User Guide
Page 14
...Windows to a SURFboard cable modem, we recommend using the USB port only, go to "Setting Up a USB Driver" on page 11. Installation and Configuration Overview To install and configure your cable modem for your cable modem. You can ...use the Installation Assistant. In most cases, the Installation Assistant automatically configures your computer following one of : • "Configuring TCP/IP" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem...
...Windows to a SURFboard cable modem, we recommend using the USB port only, go to "Setting Up a USB Driver" on page 11. Installation and Configuration Overview To install and configure your cable modem for your cable modem. You can ...use the Installation Assistant. In most cases, the Installation Assistant automatically configures your computer following one of : • "Configuring TCP/IP" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem...
User Guide
Page 15
... . This turns the SURFboard cable modem on the cable modem and the electrical outlet. Connect the other end of the coaxial cable to the cable outlet or splitter. X Home Print Exit 9 SB5100 Series Cable Modem User Guide You do not...cable modem downloads configuration data and changes to solid green when the download is unplugged. 2 Connect one end of the coaxial cable to avoid damaging them. 3 Insert the SURFboard Cable Modem CD-ROM into your computer is on the cable modem. Hand-tighten the connectors to the CABLE connector on and the cable modem is complete. Cabling...
... . This turns the SURFboard cable modem on the cable modem and the electrical outlet. Connect the other end of the coaxial cable to the cable outlet or splitter. X Home Print Exit 9 SB5100 Series Cable Modem User Guide You do not...cable modem downloads configuration data and changes to solid green when the download is unplugged. 2 Connect one end of the coaxial cable to avoid damaging them. 3 Insert the SURFboard Cable Modem CD-ROM into your computer is on the cable modem. Hand-tighten the connectors to the CABLE connector on and the cable modem is complete. Cabling...
User Guide
Page 16
... Ethernet and USB cables to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive. Then perform "Setting Up a USB Driver" on your computer. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Cabling and Startup for...
... Ethernet and USB cables to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive. Then perform "Setting Up a USB Driver" on your computer. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Cabling and Startup for...
User Guide
Page 17
... up the USB driver, you can connect through Ethernet only. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. X Home Print Exit 11 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up...
... up the USB driver, you can connect through Ethernet only. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. X Home Print Exit 11 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up...
User Guide
Page 18
X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC. A few seconds after you complete the... sure "Search for the best driver for your device" is inserted in your CD-ROM drive before you plug in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next.
X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC. A few seconds after you complete the... sure "Search for the best driver for your device" is inserted in your CD-ROM drive before you plug in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next.
User Guide
Page 19
... 13 SB5100 Series Cable Modem User Guide The message "Please wait while Windows searches for a new driver for this device" is the only box checked. 5 Click Next. For the SB5100, select the NetMotCM.sys file. To load the driver successfully, you may need to click Browse to step 8. Introduction Before You Begin Installation & Configuration Troubleshooting...
... 13 SB5100 Series Cable Modem User Guide The message "Please wait while Windows searches for a new driver for this device" is the only box checked. 5 Click Next. For the SB5100, select the NetMotCM.sys file. To load the driver successfully, you may need to click Browse to step 8. Introduction Before You Begin Installation & Configuration Troubleshooting...
User Guide
Page 20
...-ROM is properly inserted in the CD-ROM drive and click OK. displays and asks for your CD-ROM drive, type your SURFboard cable modem model number may be different than in the images in Windows 98, continued License 8 Select The updated driver... If you still cannot ... an Insert Disk window similar to cancel the installation and perform the procedure for example, "D:") and click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in this guide, the procedure is the same. 14 SB5100 Series Cable Modem User Guide
...-ROM is properly inserted in the CD-ROM drive and click OK. displays and asks for your CD-ROM drive, type your SURFboard cable modem model number may be different than in the images in Windows 98, continued License 8 Select The updated driver... If you still cannot ... an Insert Disk window similar to cancel the installation and perform the procedure for example, "D:") and click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in this guide, the procedure is the same. 14 SB5100 Series Cable Modem User Guide
User Guide
Page 21
...this procedure. If that does not correct your SURFboard cable modem for information about obtaining warranty service. If you can continue with your problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with "Configuring TCP/IP in Windows 98, continued License ...After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your computer. X Home Print Exit 15 SB5100 Series Cable Modem User Guide When you ...
...this procedure. If that does not correct your SURFboard cable modem for information about obtaining warranty service. If you can continue with your problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with "Configuring TCP/IP in Windows 98, continued License ...After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your computer. X Home Print Exit 15 SB5100 Series Cable Modem User Guide When you ...
User Guide
Page 22
... SB5100 Series Cable Modem User Guide Although your SURFboard cable modem model number may be different than in the images in the USB cable. A few seconds after you plug in this guide, the procedure is selected. 3 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem...
... SB5100 Series Cable Modem User Guide Although your SURFboard cable modem model number may be different than in the images in the USB cable. A few seconds after you plug in this guide, the procedure is selected. 3 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem...
User Guide
Page 23
Otherwise, you can skip to 11. X Home Print Exit 17 SB5100 Series Cable Modem User Guide If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is the only box checked. 5 Click Next. 6 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is in the CD-ROM drive and follow steps 7 to step 12.
Otherwise, you can skip to 11. X Home Print Exit 17 SB5100 Series Cable Modem User Guide If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is the only box checked. 5 Click Next. 6 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is in the CD-ROM drive and follow steps 7 to step 12.