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Contents Introduction ...1 Top and Front Panel ...2 Rear Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements 7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP ...22 X Home Print Exit iv SURFboard Cable Modem User Guide
Contents Introduction ...1 Top and Front Panel ...2 Rear Panel ...3 Before You Begin ...4 Precautions ...5 Signing Up for Service ...6 Computer System Requirements 7 Ethernet Card ...7 USB Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP ...22 X Home Print Exit iv SURFboard Cable Modem User Guide
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... Windows 95, 98, or Me 23 Configuring TCP/IP in Windows 2000 or XP 26 Verifying the IP Address in Windows 95, 98, or Me 30 Verifying the IP Address in Windows 2000 or XP 31 Cabling for Multiple Users ...33 Ethernet and USB ...33 Ethernet ...34 Troubleshooting ...35 Front-...Panel Lights and Error Conditions 37 Removing the USB Driver from Windows 98 or Me 38 Removing the USB Driver from Windows 2000 42 Removing the USB Driver from Windows XP 47 Contact Us ...54 Frequently Asked Questions 55 Glossary ...57 Software License ...59 X Home Print Exit v SURFboard Cable Modem User Guide
... Windows 95, 98, or Me 23 Configuring TCP/IP in Windows 2000 or XP 26 Verifying the IP Address in Windows 95, 98, or Me 30 Verifying the IP Address in Windows 2000 or XP 31 Cabling for Multiple Users ...33 Ethernet and USB ...33 Ethernet ...34 Troubleshooting ...35 Front-...Panel Lights and Error Conditions 37 Removing the USB Driver from Windows 98 or Me 38 Removing the USB Driver from Windows 2000 42 Removing the USB Driver from Windows XP 47 Contact Us ...54 Frequently Asked Questions 55 Glossary ...57 Software License ...59 X Home Print Exit v SURFboard Cable Modem User Guide
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... this step. 3 Configure TCP/IP and verify the IP address for your computer following one of : I "Configuring TCP/IP" on page 22 I "Cabling for Multiple Users" on page 33 2 If you can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem CD-ROM. Otherwise, to install and configure your cable modem for a Single User" on...
... this step. 3 Configure TCP/IP and verify the IP address for your computer following one of : I "Configuring TCP/IP" on page 22 I "Cabling for Multiple Users" on page 33 2 If you can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem CD-ROM. Otherwise, to install and configure your cable modem for a Single User" on...
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...Troubleshooting FAQ Glossary Cabling and Startup for "Configuring TCP/IP" on the cable modem. Connect to either Ethernet or USB 6 Connect your computer to the USB port on page 22. Connect the USB cable to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM ... for a Single User, continued License Caution Do not connect both the Ethernet and USB cables to the Ethernet port on page 11. Computer Home SURFboard cable modem X Print Exit 10 SURFboard Cable Modem User Guide Connect the other end to the Ethernet connector on your CD-ROM drive. ...
...Troubleshooting FAQ Glossary Cabling and Startup for "Configuring TCP/IP" on the cable modem. Connect to either Ethernet or USB 6 Connect your computer to the USB port on page 22. Connect the USB cable to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM ... for a Single User, continued License Caution Do not connect both the Ethernet and USB cables to the Ethernet port on page 11. Computer Home SURFboard cable modem X Print Exit 10 SURFboard Cable Modem User Guide Connect the other end to the Ethernet connector on your CD-ROM drive. ...
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The window at upper left is displayed confirming a successful installation. 10 Click Finish. When you can continue with your SURFboard cable modem for information about obtaining warranty service. If that does not correct your computer. If you have difficulties setting up the USB driver, you finish setting ... window at bottom left is displayed. 11 Click Yes to restart your problem, see the Software License and Warranty Information card provided with "Configuring TCP/IP" on page 38 and repeat this procedure. X Home Print Exit 15 SURFboard Cable Modem User Guide
The window at upper left is displayed confirming a successful installation. 10 Click Finish. When you can continue with your SURFboard cable modem for information about obtaining warranty service. If that does not correct your computer. If you have difficulties setting up the USB driver, you finish setting ... window at bottom left is displayed. 11 Click Yes to restart your problem, see the Software License and Warranty Information card provided with "Configuring TCP/IP" on page 38 and repeat this procedure. X Home Print Exit 15 SURFboard Cable Modem User Guide
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If you can continue with "Configuring TCP/IP" on page 42 and repeat this procedure. X Home Print Exit 19 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 13 Click Finish to complete the installation. When you finish setting up the USB driver, you have any difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 22.
If you can continue with "Configuring TCP/IP" on page 42 and repeat this procedure. X Home Print Exit 19 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 13 Click Finish to complete the installation. When you finish setting up the USB driver, you have any difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 22.
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... bottom left is displayed. 2 If the window at bottom left is displayed. 1 Click Next. X Home Print Exit 20 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the...the USB driver, you can continue with "Configuring TCP/IP" on page 22. Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your SURFboard cable modem model number may be different than in the images in the USB cable. Windows automatically searches for the correct USB drivers and...
... bottom left is displayed. 2 If the window at bottom left is displayed. 1 Click Next. X Home Print Exit 20 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the...the USB driver, you can continue with "Configuring TCP/IP" on page 22. Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your SURFboard cable modem model number may be different than in the images in the USB cable. Windows automatically searches for the correct USB drivers and...
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...be different than in the images in this guide, the procedure is correctly inserted in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is the same. . Although your CD-ROM drive. If the installation is successful... & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is displayed. 3 Click Finish to complete the installation. When you finish setting up the...USB drivers and installs them. A few seconds after you can continue with "Configuring TCP/IP" on page 22.
...be different than in the images in this guide, the procedure is correctly inserted in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is the same. . Although your CD-ROM drive. If the installation is successful... & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows XP Be sure the SURFboard Cable Modem CD-ROM is displayed. 3 Click Finish to complete the installation. When you finish setting up the...USB drivers and installs them. A few seconds after you can continue with "Configuring TCP/IP" on page 22.
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software. Perform one of: I "Configuring TCP/IP in Windows 95, 98, or Me" on page 23 I "Configuring TCP/IP in Windows 2000 or XP" on page 26 I Follow the instructions in your Macintosh or UNIX user manual...
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software. Perform one of: I "Configuring TCP/IP in Windows 95, 98, or Me" on page 23 I "Configuring TCP/IP in Windows 2000 or XP" on page 26 I Follow the instructions in your Macintosh or UNIX user manual...
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... not displayed on the Network window. 5 If TCP/IP is displayed in this guide, the procedure is installed and you can skip to your SURFboard cable modem model number may be different than in the images in the list of network components, it is the same. For a Macintosh ... Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 2000 or XP" on page 26. For Windows 2000 or XP, see "Configuring TCP/IP in Windows 95, 98, or Me The following instructions are for Windows 95, 98 and Me. X Home Print Exit 23 SURFboard Cable Modem User Guide
... not displayed on the Network window. 5 If TCP/IP is displayed in this guide, the procedure is installed and you can skip to your SURFboard cable modem model number may be different than in the images in the list of network components, it is the same. For a Macintosh ... Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP in Windows 2000 or XP" on page 26. For Windows 2000 or XP, see "Configuring TCP/IP in Windows 95, 98, or Me The following instructions are for Windows 95, 98 and Me. X Home Print Exit 23 SURFboard Cable Modem User Guide
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X Home Print Exit 24 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 95, 98, or Me, continued License 6 Click Add. 7 Double-click the Protocol option on Select Network Component Type window. 8 Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. 9 Click OK.
X Home Print Exit 24 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows 95, 98, or Me, continued License 6 Click Add. 7 Double-click the Protocol option on Select Network Component Type window. 8 Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. 9 Click OK.
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... 95, 98, or Me" on the Network window. The TCP/IP window is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the cable modem. 11 Click Properties. When you complete TCP/IP configuration, go to restart your computer and click OK again. If...Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when prompted to "Verifying the IP Address in Windows 95, 98, or Me, continued License 10 Click TCP/IP on page 30. X Home Print Exit 25 SURFboard Cable Modem User Guide...
... 95, 98, or Me" on the Network window. The TCP/IP window is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the cable modem. 11 Click Properties. When you complete TCP/IP configuration, go to restart your computer and click OK again. If...Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when prompted to "Verifying the IP Address in Windows 95, 98, or Me, continued License 10 Click TCP/IP on page 30. X Home Print Exit 25 SURFboard Cable Modem User Guide...
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... Select Settings and then Control Panel from system to system. The Local Area Connection number Status window is displayed. X Home Print Exit 26 SURFboard Cable Modem User Guide The value of number varies from the pop-up menus. 3 Double-click the Network and Dial-up Connections icon on page 23.... For Windows 95, 98, or Me, see "Configuring TCP/IP in Windows 2000 or XP The following instructions are for Windows 2000 or XP. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary ...
... Select Settings and then Control Panel from system to system. The Local Area Connection number Status window is displayed. X Home Print Exit 26 SURFboard Cable Modem User Guide The value of number varies from the pop-up menus. 3 Double-click the Network and Dial-up Connections icon on page 23.... For Windows 95, 98, or Me, see "Configuring TCP/IP in Windows 2000 or XP The following instructions are for Windows 2000 or XP. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary ...
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The Select Network Component Type window is not in the list, click Install. Continue with step 7. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the list of components, TCP/IP is installed. If Internet Protocol (TCP/IP) is displayed. X Home Print Exit 27 SURFboard Cable Modem User Guide You can skip to the lower window is displayed. 6 If Internet Protocol (TCP/IP) is in Windows 2000 or XP, continued License 5 Click Properties. Information similar to step 10.
The Select Network Component Type window is not in the list, click Install. Continue with step 7. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the list of components, TCP/IP is installed. If Internet Protocol (TCP/IP) is displayed. X Home Print Exit 27 SURFboard Cable Modem User Guide You can skip to the lower window is displayed. 6 If Internet Protocol (TCP/IP) is in Windows 2000 or XP, continued License 5 Click Properties. Information similar to step 10.
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the Network Protocol section on the Select Network Component Type window and click Add. X Home Print Exit 28 SURFboard Cable Modem User Guide The Select Network Protocol window is re-displayed. The Local Area Connection number Properties window is displayed. 8 Click Internet Protocol (TCP/IP) in Windows 2000 or XP, continued License 7 Click Protocol on the Select Network Protocol window. 9 Click OK.
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the Network Protocol section on the Select Network Component Type window and click Add. X Home Print Exit 28 SURFboard Cable Modem User Guide The Select Network Protocol window is re-displayed. The Local Area Connection number Properties window is displayed. 8 Click Internet Protocol (TCP/IP) in Windows 2000 or XP, continued License 7 Click Protocol on the Select Network Protocol window. 9 Click OK.
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... License 10 On the Local Area Connection number Properties window, be sure the box next to Internet Protocol (TCP/IP) is displayed as shown at bottom left. 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. 13 Click OK to accept the TCP.../IP settings. 14 Click OK to close the Local Area Connection number Properties window. 15 Click OK when prompted to "Verifying the IP Address in Windows 2000 or XP" on page 31. X Home Print Exit 29 SURFboard Cable Modem User Guide
... License 10 On the Local Area Connection number Properties window, be sure the box next to Internet Protocol (TCP/IP) is displayed as shown at bottom left. 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. 13 Click OK to accept the TCP.../IP settings. 14 Click OK to close the Local Area Connection number Properties window. 15 Click OK when prompted to "Verifying the IP Address in Windows 2000 or XP" on page 31. X Home Print Exit 29 SURFboard Cable Modem User Guide
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...instructions are for Windows 95, 98, or Me. The Run window is displayed before the IP Address, call your adapter name - X Home Print Exit 30 SURFboard Cable Modem User Guide A window similar to your service provider. Introduction Before You Begin Installation & ...Configuration Troubleshooting FAQ Glossary License The values for Adapter Address, IP Address, Subnet Mask, and Default Gateway on page ...
...instructions are for Windows 95, 98, or Me. The Run window is displayed before the IP Address, call your adapter name - X Home Print Exit 30 SURFboard Cable Modem User Guide A window similar to your service provider. Introduction Before You Begin Installation & ...Configuration Troubleshooting FAQ Glossary License The values for Adapter Address, IP Address, Subnet Mask, and Default Gateway on page ...
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...verifying your user guide. For a Macintosh or UNIX system, refer to display your IP configuration. The Run window is an incorrect connection between your PC and the cable modem or there are for Windows 2000 or Windows XP. Introduction Before You Begin X... Exit Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 2000 or XP The following instructions are cable network problems. Check: I Your cable connections I Whether you can renew your IP address. 31 SURFboard Cable Modem User Guide A window like the window at bottom left ...
...verifying your user guide. For a Macintosh or UNIX system, refer to display your IP configuration. The Run window is an incorrect connection between your PC and the cable modem or there are for Windows 2000 or Windows XP. Introduction Before You Begin X... Exit Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 2000 or XP The following instructions are cable network problems. Check: I Your cable connections I Whether you can renew your IP address. 31 SURFboard Cable Modem User Guide A window like the window at bottom left ...
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X Home Print Exit 32 SURFboard Cable Modem User Guide If a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 2000 or XP, continued To renew your cable service provider for help. If after performing this procedure your computer cannot access the Internet, call your IP address: 1 Type ipconfig /renew and press ENTER.
X Home Print Exit 32 SURFboard Cable Modem User Guide If a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 2000 or XP, continued To renew your cable service provider for help. If after performing this procedure your computer cannot access the Internet, call your IP address: 1 Type ipconfig /renew and press ENTER.
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...page 30 or "Verifying the IP Address in one of: I "Removing the USB Driver from Windows 98 or Me" on page 38 I "Removing the USB Driver from top to bottom that is off except the Standby light, the cable modem is properly connected to the cable modem and your TV is working and... the picture is clear. Remove the USB driver. If you need an IP address. Follow the instructions in Windows 2000 or XP" on page 42 X Home Print Exit 36 SURFboard Cable Modem User Guide Check that...
...page 30 or "Verifying the IP Address in one of: I "Removing the USB Driver from Windows 98 or Me" on page 38 I "Removing the USB Driver from top to bottom that is off except the Standby light, the cable modem is properly connected to the cable modem and your TV is working and... the picture is clear. Remove the USB driver. If you need an IP address. Follow the instructions in Windows 2000 or XP" on page 42 X Home Print Exit 36 SURFboard Cable Modem User Guide Check that...