User Manual
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... Service, and Computer System Requirements. SURFbToitlaerd Cable Modem User Guide Click your selection: Introduction Introduces your SURFboard cable modem, including Setting Up a USB Driver. Installation and Configuration Overview Provides an overview and links to fix common problems. Contact Us Provides contact information. Before You Begin Lists the items needed to common questions about the SURFboard cable modem. Troubleshooting Provides suggestions to cable and configure your SURFboard cable modem and the controls on the Top and Front Panel...
... Service, and Computer System Requirements. SURFbToitlaerd Cable Modem User Guide Click your selection: Introduction Introduces your SURFboard cable modem, including Setting Up a USB Driver. Installation and Configuration Overview Provides an overview and links to fix common problems. Contact Us Provides contact information. Before You Begin Lists the items needed to common questions about the SURFboard cable modem. Troubleshooting Provides suggestions to cable and configure your SURFboard cable modem and the controls on the Top and Front Panel...
User Manual
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... user must use this cable and install it properly. To prevent overheating, do not block the ventilation holes on the unit or use . Never use of the supplied cable between system components. Do not spray cleaners directly on the sides of cord sets may be in the AC outlet to the main supply circuit. It is connected. Different types of the cable modem. THE DEVICE SHALL...
... user must use this cable and install it properly. To prevent overheating, do not block the ventilation holes on the unit or use . Never use of the supplied cable between system components. Do not spray cleaners directly on the sides of cord sets may be in the AC outlet to the main supply circuit. It is connected. Different types of the cable modem. THE DEVICE SHALL...
User Manual
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... and Warranty Information card. All rights reserved. X Home Print Exit iii SURFboard Cable Modem User Guide Motorola reserves the right to make any derivative work (such as the case may make improvements or changes in the product(s) described in the US Patent & Trademark Office. Motorola provides this product, please ask your service provider or point-of-purchase representative, as translation, transformation or adaptation) without warranty...
... and Warranty Information card. All rights reserved. X Home Print Exit iii SURFboard Cable Modem User Guide Motorola reserves the right to make any derivative work (such as the case may make improvements or changes in the product(s) described in the US Patent & Trademark Office. Motorola provides this product, please ask your service provider or point-of-purchase representative, as translation, transformation or adaptation) without warranty...
User Manual
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... the Internet. Just open your home or business to the USB port on the SURFboard Cable Modem CD-ROM. It provides high-speed access to a single SURFboard cable modem using an Ethernet hub X Home Print Exit 1 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Easier! It lets you enjoy surfing the web without the long wait. For easiest set-up modems or ISDN, you have a new Motorola® SURFboard cable modem! Because many network...
... the Internet. Just open your home or business to the USB port on the SURFboard Cable Modem CD-ROM. It provides high-speed access to a single SURFboard cable modem using an Ethernet hub X Home Print Exit 1 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Easier! It lets you enjoy surfing the web without the long wait. For easiest set-up modems or ISDN, you have a new Motorola® SURFboard cable modem! Because many network...
User Manual
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... not flash Internet service is blocked because the Standby button was pressed. During normal operation, the Power, Receive, Send, and Online lights are off until you can press the Standby button (1) to suspend your cable modem may be different than in the illustrations and screen images in progress The cable modem is powered on the front. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The model number...
... not flash Internet service is blocked because the Standby button was pressed. During normal operation, the Power, Receive, Send, and Online lights are off until you can press the Standby button (1) to suspend your cable modem may be different than in the illustrations and screen images in progress The cable modem is powered on the front. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The model number...
User Manual
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...; If you experience a problem, you can push this recessed button to Ethernet equipped computers using a cable terminated with an RJ-45 connector. Resetting may take 5 to 30 minutes because the cable modem must find and lock on page 35). The adjacent lights are: LINK/ACT - Introduction Before You Begin 1 2 3 4 Installation & Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors, status lights, and the power receptacle.
...; If you experience a problem, you can push this recessed button to Ethernet equipped computers using a cable terminated with an RJ-45 connector. Resetting may take 5 to 30 minutes because the cable modem must find and lock on page 35). The adjacent lights are: LINK/ACT - Introduction Before You Begin 1 2 3 4 Installation & Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors, status lights, and the power receptacle.
User Manual
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... cable modem? I Do I begin to download after I When can record your cable modem MAC address here: 00 You should ask your local cable service provider. You need to use e-mail? I am connected? I need to access the Internet and other online services. X Home Print Exit 6 SURFboard Cable Modem User Guide To activate your service, call your cable service provider the following questions: I Do you have any files I Are there any special system requirements? Introduction Before You Begin Installation & Configuration Troubleshooting...
... cable modem? I Do I begin to download after I When can record your cable modem MAC address here: 00 You should ask your local cable service provider. You need to use e-mail? I am connected? I need to access the Internet and other online services. X Home Print Exit 6 SURFboard Cable Modem User Guide To activate your service, call your cable service provider the following questions: I Do you have any files I Are there any special system requirements? Introduction Before You Begin Installation & Configuration Troubleshooting...
User Manual
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.../100Base-T Ethernet card. X Home Print Exit 7 SURFboard Cable Modem User Guide The USB connection requires special USB driver software that has a USB interface. For Microsoft Windows computers, the Installation Assistant application automatically checks your Ethernet card. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You can use any web browser such as Microsoft® Internet Explorer or Netscape® Navigator® with your computer before you use an Ethernet card, it is supplied on the SURFboard Cable Modem CD-ROM...
.../100Base-T Ethernet card. X Home Print Exit 7 SURFboard Cable Modem User Guide The USB connection requires special USB driver software that has a USB interface. For Microsoft Windows computers, the Installation Assistant application automatically checks your Ethernet card. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You can use any web browser such as Microsoft® Internet Explorer or Netscape® Navigator® with your computer before you use an Ethernet card, it is supplied on the SURFboard Cable Modem CD-ROM...
User Manual
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Otherwise, to "Setting Up a USB Driver" on page 11. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running Microsoft Windows, you are using the Installation Assistant application. You can use the Installation Assistant. Ethernet users can skip this step. 3 Configure TCP/IP and verify the IP address for your cable modem: 1 Install the cables as described in one of: I "Configuring TCP/IP" on page 22 I "Cabling for...
Otherwise, to "Setting Up a USB Driver" on page 11. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running Microsoft Windows, you are using the Installation Assistant application. You can use the Installation Assistant. Ethernet users can skip this step. 3 Configure TCP/IP and verify the IP address for your cable modem: 1 Install the cables as described in one of: I "Configuring TCP/IP" on page 22 I "Cabling for...
User Manual
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... same. 14 SURFboard Cable Modem User Guide displays and asks for your CD-ROM drive, type your Windows 98 CD-ROM is properly inserted in the CD-ROM drive. X Home Print Exit Although your SURFboard cable modem model number may be different than in the images in this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is in Windows 98, continued License 8 Select The updated driver... If...
... same. 14 SURFboard Cable Modem User Guide displays and asks for your CD-ROM drive, type your Windows 98 CD-ROM is properly inserted in the CD-ROM drive. X Home Print Exit Although your SURFboard cable modem model number may be different than in the images in this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is in Windows 98, continued License 8 Select The updated driver... If...
User Manual
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... Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information about obtaining warranty service. The window at upper left is displayed confirming a successful installation. 10 Click Finish. X Home Print Exit 15 SURFboard Cable Modem User Guide When you...
... Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License After all the necessary files are loaded, the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information about obtaining warranty service. The window at upper left is displayed confirming a successful installation. 10 Click Finish. X Home Print Exit 15 SURFboard Cable Modem User Guide When you...
User Manual
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... an IP address. Verifying the IP Address in Windows 2000 or XP" on your PC will be different than in the image above. X Home Print Exit 30 SURFboard Cable Modem User Guide In Windows 98, if autoconfiguration is displayed. 3 Type winipcfg.exe and click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The values for Adapter Address, IP Address, Subnet Mask, and Default Gateway on...
... an IP address. Verifying the IP Address in Windows 2000 or XP" on your PC will be different than in the image above. X Home Print Exit 30 SURFboard Cable Modem User Guide In Windows 98, if autoconfiguration is displayed. 3 Type winipcfg.exe and click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The values for Adapter Address, IP Address, Subnet Mask, and Default Gateway on...
User Manual
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... minutes. Your service provider may take 5 to the Internet. Check that the power cord is properly plugged into the electrical outlet and the cable modem. Resetting the cable modem may ask for the status of the front-panel lights as described in "Front-Panel Lights and Error Conditions" on page 37. X Home Print Exit 35 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Troubleshooting If the solutions...
... minutes. Your service provider may take 5 to the Internet. Check that the power cord is properly plugged into the electrical outlet and the cable modem. Resetting the cable modem may ask for the status of the front-panel lights as described in "Front-Panel Lights and Error Conditions" on page 37. X Home Print Exit 35 SURFboard Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Troubleshooting If the solutions...
User Manual
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.... Remove the USB driver. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send or receive data Problems related to unsuccessful USB driver installation Possible Solutions Check the lights on page 38 I "Removing the USB Driver from Windows 98 or Me" on the front panel. Press the Standby button to reconnect your cable service provider if you need an IP address. Check the IP address. Follow the instructions in "Front-Panel Lights and Error Conditions" on...
.... Remove the USB driver. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send or receive data Problems related to unsuccessful USB driver installation Possible Solutions Check the lights on page 38 I "Removing the USB Driver from Windows 98 or Me" on the front panel. Press the Standby button to reconnect your cable service provider if you need an IP address. Check the IP address. Follow the instructions in "Front-Panel Lights and Error Conditions" on...
User Manual
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me, continued 13 Click Remove Driver to have problems, contact your cable service provider. After you remove the USB driver, re-install the USB driver on your computer: I "Setting Up a USB Driver in Windows 98" on page 12 I "Setting Up a USB Driver in Windows Me" on page 20 If you continue to remove the USB driver. X Home Print Exit 41 SURFboard Cable Modem User Guide
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Me, continued 13 Click Remove Driver to have problems, contact your cable service provider. After you remove the USB driver, re-install the USB driver on your computer: I "Setting Up a USB Driver in Windows 98" on page 12 I "Setting Up a USB Driver in Windows Me" on page 20 If you continue to remove the USB driver. X Home Print Exit 41 SURFboard Cable Modem User Guide
User Manual
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... to the Internet. You can affect download speeds. Many network and other factors can experience speeds of the sites you send and receive information on the Internet. A Cable Internet access uses cable television wires instead of telephone lines to connect to 100 times faster than a traditional phone modem. Q Can I still watch cable TV while using my cable modem? They are CableLabs Certified, DOCSIS and Euro-DOCSIS? X Home Print Exit 55 SURFboard Cable Modem User Guide
... to the Internet. You can affect download speeds. Many network and other factors can experience speeds of the sites you send and receive information on the Internet. A Cable Internet access uses cable television wires instead of telephone lines to connect to 100 times faster than a traditional phone modem. Q Can I still watch cable TV while using my cable modem? They are CableLabs Certified, DOCSIS and Euro-DOCSIS? X Home Print Exit 55 SURFboard Cable Modem User Guide
User Manual
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... need more than one computer. Contact your cable company for specific information. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Q If I have problems, call your own cable modem. A Yes! Q I have more than one SURFboard cable modem? Q Do I do not provide cable Internet access. A No, but you continue to diagnose problems and simple solutions. Q What type of cable Internet access, you can I still use your cable service provider. X Home Print Exit 56 SURFboard Cable Modem User Guide...
... need more than one computer. Contact your cable company for specific information. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Q If I have problems, call your own cable modem. A Yes! Q I have more than one SURFboard cable modem? Q Do I do not provide cable Internet access. A No, but you continue to diagnose problems and simple solutions. Q What type of cable Internet access, you can I still use your cable service provider. X Home Print Exit 56 SURFboard Cable Modem User Guide...
User Manual
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... connect coaxial cable to equipment. Networks using the TCP/IP protocol route messages based on a TCP/IP network. X Home Print Exit 57 SURFboard Cable Modem User Guide Ethernet The most commonly installed Ethernet networks are called 10Base-T. 10Base-T provides transmission speeds up to 100 Mbps. You can be inserted to add new capabilities. A DOCSIS cable modem downloads its configuration from the Internet. IP address An Internet Protocol address is an identifier for cable modems and supporting equipment. downstream In a cable data network...
... connect coaxial cable to equipment. Networks using the TCP/IP protocol route messages based on a TCP/IP network. X Home Print Exit 57 SURFboard Cable Modem User Guide Ethernet The most commonly installed Ethernet networks are called 10Base-T. 10Base-T provides transmission speeds up to 100 Mbps. You can be inserted to add new capabilities. A DOCSIS cable modem downloads its configuration from the Internet. IP address An Internet Protocol address is an identifier for cable modems and supporting equipment. downstream In a cable data network...
User Manual
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... signals, each device that provides standards and rules for add-on the rear panel of your SURFboard cable modem to the USB port, Windows 98 and later versions automatically recognize the cable modem. A measure of radio frequency - A splitter is a set of protocols that can be connected to an Ethernet network. millions of cycles per second. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License MAC address MHz splitter TCP/IP upstream USB...
... signals, each device that provides standards and rules for add-on the rear panel of your SURFboard cable modem to the USB port, Windows 98 and later versions automatically recognize the cable modem. A measure of radio frequency - A splitter is a set of protocols that can be connected to an Ethernet network. millions of cycles per second. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License MAC address MHz splitter TCP/IP upstream USB...
User Manual
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Software License SURFboard Cable Modems Motorola, Inc., Broadband Communications Sector ("Motorola") Cable Data Division 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE...
Software License SURFboard Cable Modems Motorola, Inc., Broadband Communications Sector ("Motorola") Cable Data Division 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE...