User Guide
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...-Causing Equipment Regulations. i Different types of 47CFR, Paragraph 15.101 to operate the equipment. and/or CPU Boards and Power Supplies used in accordance with Class B Personal Computers, Motorola BCS, 6450 Sequence Drive, San Diego, CA 92121, 1-800-225-9446, declares under test conditions that interference will not occur in the residential installation. If the equipment does cause...
...-Causing Equipment Regulations. i Different types of 47CFR, Paragraph 15.101 to operate the equipment. and/or CPU Boards and Power Supplies used in accordance with Class B Personal Computers, Motorola BCS, 6450 Sequence Drive, San Diego, CA 92121, 1-800-225-9446, declares under test conditions that interference will not occur in the residential installation. If the equipment does cause...
User Guide
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... means or used to the implied warranties of any time. may be reproduced in content from Motorola, Inc. Microsoft and Windows are registered trademarks of the Open Group. TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. Repairs If repair is...
... means or used to the implied warranties of any time. may be reproduced in content from Motorola, Inc. Microsoft and Windows are registered trademarks of the Open Group. TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. Repairs If repair is...
User Guide
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... modems. It provides high-speed access to the Internet and other factors affect download speeds. *** SURFboard is available for a single-user direct connection to a DOCSIS-compliant or EuroDOCSIS-compliant (SB4100E) data network. A new Universal Serial Bus (USB) port is made by the company with over 50 years of -the-art SURFboard® SB4100, SB4100i, or SB4100E, cable modem. TM 1 Many network and other online services. These high-speed modems enable you now have a new...
... modems. It provides high-speed access to the Internet and other factors affect download speeds. *** SURFboard is available for a single-user direct connection to a DOCSIS-compliant or EuroDOCSIS-compliant (SB4100E) data network. A new Universal Serial Bus (USB) port is made by the company with over 50 years of -the-art SURFboard® SB4100, SB4100i, or SB4100E, cable modem. TM 1 Many network and other online services. These high-speed modems enable you now have a new...
User Guide
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... error occurs, the lights provide a quick way of detecting the problem. Internet service is interrupted until the Standby button is transmitting or receiving data. TM 2 A solid light indicates the channel connection is acquired. 4 Online When the light is flashing, the SB4100 is scanning for more information. The cable connection to the service provider remains active. See Troubleshooting for the network configuration server connection. Item Description 1 Power When the light is scanning for the send channel connection. When the light...
... error occurs, the lights provide a quick way of detecting the problem. Internet service is interrupted until the Standby button is transmitting or receiving data. TM 2 A solid light indicates the channel connection is acquired. 4 Online When the light is flashing, the SB4100 is scanning for more information. The cable connection to the service provider remains active. See Troubleshooting for the network configuration server connection. Item Description 1 Power When the light is scanning for the send channel connection. When the light...
User Guide
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.... A blinking light indicates data is being transferred. 1 2 This port is the Ethernet connector that transfers data to and from your computer. 2 3 100 The light is on , the Ethernet connection is the recessed reset button. 6 CABLE This port transfers data to and from the service provider. 7 POWER This connector provides power to the SB4100. 7 TM 3 SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Rear Panel The rear panel provides cabling connectors, status lights, and power plug.
.... A blinking light indicates data is being transferred. 1 2 This port is the Ethernet connector that transfers data to and from your computer. 2 3 100 The light is on , the Ethernet connection is the recessed reset button. 6 CABLE This port transfers data to and from the service provider. 7 POWER This connector provides power to the SB4100. 7 TM 3 SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Rear Panel The rear panel provides cabling connectors, status lights, and power plug.
User Guide
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...-T shielded Ethernet cable Required for connecting to USB port. SB4100 User Guide CD-ROM Contains User Guide and USB drivers necessary for connecting to the Ethernet port. You need a 5-900 MHz splitter to use both the TV and the SB4100. These items are readily available at consumer electronic stores and departments. TM 4 SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Power cord 10/100Base-T shielded Ethernet cable SB4100 User Guide CD-ROM USB cable Equipment Check Before you...
...-T shielded Ethernet cable Required for connecting to USB port. SB4100 User Guide CD-ROM Contains User Guide and USB drivers necessary for connecting to the Ethernet port. You need a 5-900 MHz splitter to use both the TV and the SB4100. These items are readily available at consumer electronic stores and departments. TM 4 SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Power cord 10/100Base-T shielded Ethernet cable SB4100 User Guide CD-ROM USB cable Equipment Check Before you...
User Guide
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The SB4100 is supported by Windows 98, Windows 2000, and Windows Me, and requires special software to access the SB4100. The Ethernet card must be installed before the SB4100. All USB drivers are on the CD-ROM supplied with the SB4100. HTML Browser Any standard HTML (web) browser works with your SB4100. Computer Your computer must be equipped with your Ethernet card. The USB connection is compatible with Microsoft®, Macintosh®, and UNIX®...
The SB4100 is supported by Windows 98, Windows 2000, and Windows Me, and requires special software to access the SB4100. The Ethernet card must be installed before the SB4100. All USB drivers are on the CD-ROM supplied with the SB4100. HTML Browser Any standard HTML (web) browser works with your SB4100. Computer Your computer must be equipped with your Ethernet card. The USB connection is compatible with Microsoft®, Macintosh®, and UNIX®...
User Guide
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... not open the SB4100 cable modem. Do not spray cleaners directly on the unit or use cleaning fluid or similar chemicals. Never use forced air to remove dust. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Ethernet to computer USB to computer TV cable to cable outlet Power cord to electrical outlet You must call your service provider to activate your local service provider...
... not open the SB4100 cable modem. Do not spray cleaners directly on the unit or use cleaning fluid or similar chemicals. Never use forced air to remove dust. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Ethernet to computer USB to computer TV cable to cable outlet Power cord to electrical outlet You must call your service provider to activate your local service provider...
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... SB4100 using one of the following methods: Ethernet Connect the 10/100Base-T shielded Ethernet cable to the SB4100 Ethernet connector and the other end to the Ethernet jack on the back of your computer. TM 7 Do not connect both Ethernet and USB cables to avoid damaging them. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting To Ethernet or USB To cable outlet To electrical outlet Cabling For a Single User 1 Connect...
... SB4100 using one of the following methods: Ethernet Connect the 10/100Base-T shielded Ethernet cable to the SB4100 Ethernet connector and the other end to the Ethernet jack on the back of your computer. TM 7 Do not connect both Ethernet and USB cables to avoid damaging them. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting To Ethernet or USB To cable outlet To electrical outlet Cabling For a Single User 1 Connect...
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... for availability and instructions. Do not connect both Ethernet and USB cables to the same computer. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Service provider TV cable SB4100 Standard Ethernet cable Ethernet hub Standard Ethernet cable Computer Computer Computer Cabling For Multiple Users Your service provider must be connected to an Ethernet hub, which should be attached to 32 users. TM 8 CAUTION ! Contact your modem for multiple user service. The SB4100 supports many multiple user configurations.
... for availability and instructions. Do not connect both Ethernet and USB cables to the same computer. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Service provider TV cable SB4100 Standard Ethernet cable Ethernet hub Standard Ethernet cable Computer Computer Computer Cabling For Multiple Users Your service provider must be connected to an Ethernet hub, which should be attached to 32 users. TM 8 CAUTION ! Contact your modem for multiple user service. The SB4100 supports many multiple user configurations.
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... You Begin Installation Operation Basic Configuration Troubleshooting Service provider TV cable SB4100 USB Ethernet Computer Computer Cabling For Multiple Users Multiple user configurations can include Ethernet and USB connections. Service provider TV cable SB4100 USB Ethernet Computer HUB Computer Computer Computer Multiple users are supported with a single user attached to the USB port and the remaining (up to 31) users connected to the same computer. Do not connect both Ethernet and USB cables to the Ethernet hub. CAUTION ! Ethernet and USB For two users on...
... You Begin Installation Operation Basic Configuration Troubleshooting Service provider TV cable SB4100 USB Ethernet Computer Computer Cabling For Multiple Users Multiple user configurations can include Ethernet and USB connections. Service provider TV cable SB4100 USB Ethernet Computer HUB Computer Computer Computer Multiple users are supported with a single user attached to the USB port and the remaining (up to 31) users connected to the same computer. Do not connect both Ethernet and USB cables to the Ethernet hub. CAUTION ! Ethernet and USB For two users on...
User Guide
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... the SB4100 in and check that your computer is on and the SB4100 is solid green. • Receive flashes while the SB4100 scans for the receive channel. Powering Up the First Time You must allow 5 to 30 minutes to unplug it in use. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting To turn on your computer. During normal operation, the Power, Receive, Send, and Online lights...
... the SB4100 in and check that your computer is on and the SB4100 is solid green. • Receive flashes while the SB4100 scans for the receive channel. Powering Up the First Time You must allow 5 to 30 minutes to unplug it in use. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting To turn on your computer. During normal operation, the Power, Receive, Send, and Online lights...
User Guide
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... Configuration Troubleshooting The SB4100 contains all necessary software. You don't need to see if TCP/IP has been installed for an IP address. If you can proceed to that user guide. 1 On the Windows Desktop, click Start. 2 Select Settings and then Control Panel from the pop-up your computer for TCP/IP (software protocol developed for communication between computers) and check for the device being used (Ethernet card or USB...
... Configuration Troubleshooting The SB4100 contains all necessary software. You don't need to see if TCP/IP has been installed for an IP address. If you can proceed to that user guide. 1 On the Windows Desktop, click Start. 2 Select Settings and then Control Panel from the pop-up your computer for TCP/IP (software protocol developed for communication between computers) and check for the device being used (Ethernet card or USB...
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TM 13 If you have more than one TCP/IP entry, choose the one associated with the Ethernet card or USB device connected to restart your computer is displayed and then click OK again. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Configuring for TCP/IP 10 Click TCP/IP on the TCP/IP window. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when a prompt to the SB4100. 11 Click Properties. 12 Select the IP Address tab on the Network window.
TM 13 If you have more than one TCP/IP entry, choose the one associated with the Ethernet card or USB device connected to restart your computer is displayed and then click OK again. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Configuring for TCP/IP 10 Click TCP/IP on the TCP/IP window. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when a prompt to the SB4100. 11 Click Properties. 12 Select the IP Address tab on the Network window.
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The PC automatically recognizes the USB connection. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Installing USB Device Drivers The USB drivers can interface with your PC. 1 Check that the USB cable is connected from the PC to Installation For a Single User. 2 Insert the CD into the CD driver. System files are needed when loading the USB drivers. If it has not been installed, refer to the cable modem. These files may already be on your PC...
The PC automatically recognizes the USB connection. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Installing USB Device Drivers The USB drivers can interface with your PC. 1 Check that the USB cable is connected from the PC to Installation For a Single User. 2 Insert the CD into the CD driver. System files are needed when loading the USB drivers. If it has not been installed, refer to the cable modem. These files may already be on your PC...
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... Before You Begin Installation Operation Basic Configuration Troubleshooting Installing USB Device Drivers 3 Click CD-ROM drive and Specify a location. 4 Click Browse. 5 Select your computer. TM 15 or If the operating system is not installed on the hard drive, click Next at the prompt. 9 Click Yes to install the driver on the location displayed. 8 If the operating system is loaded on the hard drive, insert your...
... Before You Begin Installation Operation Basic Configuration Troubleshooting Installing USB Device Drivers 3 Click CD-ROM drive and Specify a location. 4 Click Browse. 5 Select your computer. TM 15 or If the operating system is not installed on the hard drive, click Next at the prompt. 9 Click Yes to install the driver on the location displayed. 8 If the operating system is loaded on the hard drive, insert your...
User Guide
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... then Control Panel from the pop-up menu. 3 Double-click System. 4 Click the Device Manager tab. 5 Double-click Network Adapters. 6 Click SB4100. TM 16 Refer to Removing O/S Files. If operating problems develop, it may leave some driver files on the hard drive. or Click Other to uninstall the USB drivers. This uninstalls the device from Windows 98, Windows Me, and Windows 2000. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Uninstalling USB Device Drivers...
... then Control Panel from the pop-up menu. 3 Double-click System. 4 Click the Device Manager tab. 5 Double-click Network Adapters. 6 Click SB4100. TM 16 Refer to Removing O/S Files. If operating problems develop, it may leave some driver files on the hard drive. or Click Other to uninstall the USB drivers. This uninstalls the device from Windows 98, Windows Me, and Windows 2000. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Uninstalling USB Device Drivers...
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... the function of the USB Driver Removal application. 10 Click Exit. Each step displays in green indicating the file is disconnected from your computer. 2 Insert the SB4100 CD into the CD drive. 3 On the Windows Desktop, click Start. 4 Select Run. 5 Type in your CD drive and then \remove.exe. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Removing Operating System (O/S) Files 1 Be...
... the function of the USB Driver Removal application. 10 Click Exit. Each step displays in green indicating the file is disconnected from your computer. 2 Insert the SB4100 CD into the CD drive. 3 On the Windows Desktop, click Start. 4 Select Run. 5 Type in your CD drive and then \remove.exe. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting Removing Operating System (O/S) Files 1 Be...
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... is working. • Check that the power cord is properly plugged into the wall outlet and the rear panel of the front-panel lights. If the first light that is not acquired. Power Modem may take 5 to reconnect Internet service. • Press the reset button. • Call your service provider, try pressing the reset button on the front panel. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting The Problem Green POWER light...
... is working. • Check that the power cord is properly plugged into the wall outlet and the rear panel of the front-panel lights. If the first light that is not acquired. Power Modem may take 5 to reconnect Internet service. • Press the reset button. • Call your service provider, try pressing the reset button on the front panel. SURFboard R Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting The Problem Green POWER light...
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... Before You Begin Installation Operation Basic Configuration Troubleshooting The Problem Cannot receive or send data Cannot view User Guide CD Video Possible Solution • Check that Acrobat Reader 4.0 is working if you have cable and you have a clear TV picture. TM 21 If you are not receiving your regular TV channels, your data service will not function. • Check the coaxial cable at the modem and your...
... Before You Begin Installation Operation Basic Configuration Troubleshooting The Problem Cannot receive or send data Cannot view User Guide CD Video Possible Solution • Check that Acrobat Reader 4.0 is working if you have cable and you have a clear TV picture. TM 21 If you are not receiving your regular TV channels, your data service will not function. • Check the coaxial cable at the modem and your...