User Guide
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Troubleshooting 263 Solving basic printer problems...263 Printer control panel display is blank or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do ...
Troubleshooting 263 Solving basic printer problems...263 Printer control panel display is blank or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do ...
User Guide
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...printer back on. Turn the printer off, wait about 10 seconds, and then turn the printer off and contact Customer Support. Troubleshooting 263 Troubleshooting Solving basic printer problems If there are correct. If Ready does not appear, then turn the printer on . For information ...regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Printer control panel display is securely attached to print...
...printer back on. Turn the printer off, wait about 10 seconds, and then turn the printer off and contact Customer Support. Troubleshooting 263 Troubleshooting Solving basic printer problems If there are correct. If Ready does not appear, then turn the printer on . For information ...regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Printer control panel display is securely attached to print...
User Guide
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...on the display before sending a job to make sure you are using compatible printer software. Try one or more information, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 264 MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the printer is connected to make sure the network is ...Remove the stack of the following : MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. Try one or more information, see the ...
...on the display before sending a job to make sure you are using compatible printer software. Try one or more information, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 264 MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the printer is connected to make sure the network is ...Remove the stack of the following : MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. Try one or more information, see the ...
User Guide
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... off and back on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the job. Troubleshooting 265 CHANGE THE PAGE PROTECT SETTING TO OFF 1 Make sure the printer is on the display, then you must exit Hex Trace mode before you...
... off and back on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the job. Troubleshooting 265 CHANGE THE PAGE PROTECT SETTING TO OFF 1 Make sure the printer is on the display, then you must exit Hex Trace mode before you...
User Guide
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... or right arrow next to Off in the software overrides the setting in each tray to be linked. • Move the paper guides to On. Troubleshooting 266 Tray linking does not work These are possible solutions. Try one or more of the following : MAKE SURE COLLATE IS SET TO ON From...
... or right arrow next to Off in the software overrides the setting in each tray to be linked. • Move the paper guides to On. Troubleshooting 266 Tray linking does not work These are possible solutions. Try one or more of the following : MAKE SURE COLLATE IS SET TO ON From...
User Guide
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... These are some examples of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Troubleshooting 267 Solving copy problems Copier does not respond These are possible solutions. Try one or more of poor copy quality: • Blank pages • Checkerboard...
... These are some examples of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Troubleshooting 267 Solving copy problems Copier does not respond These are possible solutions. Try one or more of poor copy quality: • Blank pages • Checkerboard...
User Guide
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... with a clean, lint-free cloth dampened with water. For more information, see "Cleaning the scanner glass" on the scanner glass in the upper left corner. Troubleshooting 268 CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is satisfactory. PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • On the Copy screen...
... with a clean, lint-free cloth dampened with water. For more information, see "Cleaning the scanner glass" on the scanner glass in the upper left corner. Troubleshooting 268 CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is satisfactory. PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • On the Copy screen...
User Guide
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... or photo is turned on . CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. Troubleshooting 269 Partial document or photo copies These are possible solutions.
... or photo is turned on . CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. Troubleshooting 269 Partial document or photo copies These are possible solutions.
User Guide
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... scan resolution. Try one or more of the following : CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on page 249. Troubleshooting 270 Partial document or photo scans These are possible solutions. Scanning takes too long or freezes the computer These are possible solutions. Try one or...
... scan resolution. Try one or more of the following : CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on page 249. Troubleshooting 270 Partial document or photo scans These are possible solutions. Scanning takes too long or freezes the computer These are possible solutions. Try one or...
User Guide
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Cannot send or receive a fax These are two settings available: FSK (pattern 1) and DTMF (pattern 2). Troubleshooting 271 CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to use. CHECK THE POWER Make sure the printer is ...
Cannot send or receive a fax These are two settings available: FSK (pattern 1) and DTMF (pattern 2). Troubleshooting 271 CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to use. CHECK THE POWER Make sure the printer is ...
User Guide
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... a PBX telephone service, then make sure you are using the On Hook Dial feature, then turn up the volume to make sure that wall jack. Troubleshooting 272 For more information and to request an R-interface port, contact your DSL provider. • If you are secure, if applicable: • Telephone • Handset...
... a PBX telephone service, then make sure you are using the On Hook Dial feature, then turn up the volume to make sure that wall jack. Troubleshooting 272 For more information and to request an R-interface port, contact your DSL provider. • If you are secure, if applicable: • Telephone • Handset...
User Guide
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.... VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your telephone company to answer calls, you may disrupt fax transmissions. Troubleshooting 273 Call your local telephone company may want the phone to Answer box, enter the number of the printer, then print a network setup page and...
.... VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your telephone company to answer calls, you may disrupt fax transmissions. Troubleshooting 273 Call your local telephone company may want the phone to Answer box, enter the number of the printer, then print a network setup page and...
User Guide
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... IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Type the printer IP address into the ADF or facedown on the scanner glass. Troubleshooting 274 Received fax has poor print quality These are possible solutions. Try one or more of the following : RE-SEND THE DOCUMENT Ask the person...
... IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Type the printer IP address into the ADF or facedown on the scanner glass. Troubleshooting 274 Received fax has poor print quality These are possible solutions. Try one or more of the following : RE-SEND THE DOCUMENT Ask the person...
User Guide
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...the option and the printer. Try one or more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to see "Updating available options in the Installed Options list. For more of the following : 2400 4800 9600 14400 33600 6... from, select the option. Solving option problems Option does not operate correctly or quits after it is not listed, then reinstall it. Troubleshooting 275 MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to view the option instruction sheet. MAKE SURE THE...
...the option and the printer. Try one or more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to see "Updating available options in the Installed Options list. For more of the following : 2400 4800 9600 14400 33600 6... from, select the option. Solving option problems Option does not operate correctly or quits after it is not listed, then reinstall it. Troubleshooting 275 MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to view the option instruction sheet. MAKE SURE THE...
User Guide
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For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet. 2000-sheet tray These are using: 1 From the printer control panel, check the settings for the ... printer is turned on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Troubleshooting 276 Envelope feeder These are using. 2 For more information, see "Loading the envelope feeder" on . Reinstall the paper tray. Try one or more of envelope...
For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet. 2000-sheet tray These are using: 1 From the printer control panel, check the settings for the ... printer is turned on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Troubleshooting 276 Envelope feeder These are using. 2 For more information, see "Loading the envelope feeder" on . Reinstall the paper tray. Try one or more of envelope...
User Guide
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... attached to the printer system board. • Make sure the cable is securely connected to view the envelope feeder instruction sheet. Troubleshooting 277 Reinstall the option. For more information, see the hardware setup documentation that came with the option. Hard disk with adapter Make...does not operate correctly, then these are using the correct cable and that came with the envelope feeder, or go to www.lexmark.com/publications to the printer system board. MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing...
... attached to the printer system board. • Make sure the cable is securely connected to view the envelope feeder instruction sheet. Troubleshooting 277 Reinstall the option. For more information, see the hardware setup documentation that came with the option. Hard disk with adapter Make...does not operate correctly, then these are using the correct cable and that came with the envelope feeder, or go to www.lexmark.com/publications to the printer system board. MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing...
User Guide
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... from a fresh package. • Store paper in its original wrapper until On or Auto appears. Set Jam Recovery to Jam Recovery until you use it. Troubleshooting 278 Paper jam message remains after you load does not exceed the maximum stack height indicated in the tray to Off. MAKE SURE THERE IS...
... from a fresh package. • Store paper in its original wrapper until On or Auto appears. Set Jam Recovery to Jam Recovery until you use it. Troubleshooting 278 Paper jam message remains after you load does not exceed the maximum stack height indicated in the tray to Off. MAKE SURE THERE IS...
User Guide
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... appears. 5 Touch the down and while turning the printer on. 4 Release the buttons when the screen with the progress bar appears. Reinstall the print cartridge. Troubleshooting 279 Isolating print quality problems To help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Try...
... appears. 5 Touch the down and while turning the printer on. 4 Release the buttons when the screen with the progress bar appears. Reinstall the print cartridge. Troubleshooting 279 Isolating print quality problems To help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Try...
User Guide
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Characters have jagged or uneven edges These are supported by the printer, the host computer, and the software program. Ghost images Troubleshooting 280 MAKE SURE DOWNLOADED FONTS ARE SUPPORTED If you are using downloaded fonts, then verify that the fonts are possible solutions. CHECK THE PAPER SIZE ...
Characters have jagged or uneven edges These are supported by the printer, the host computer, and the software program. Ghost images Troubleshooting 280 MAKE SURE DOWNLOADED FONTS ARE SUPPORTED If you are using downloaded fonts, then verify that the fonts are possible solutions. CHECK THE PAPER SIZE ...
User Guide
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Troubleshooting 281 Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray: 1 From the printer control panel, check the ...
Troubleshooting 281 Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray: 1 From the printer control panel, check the ...