Clearing Jams Guide
Page 2
...not exiting the printer: 1 Pull down the top rear door. 4 Lift and pull the print cartridge out of the cartridge. Warning-Potential Damage: Do not leave the cartridge exposed to cool before touching. Use the cartridge handle whenever you are holding the cartridge. 5 Place the print cartridge aside. Warning... reduce the risk of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of injury from there. 7 Align and reinstall the print cartridge. 8 Close the front cover. 9 Close the multipurpose feeder...
...not exiting the printer: 1 Pull down the top rear door. 4 Lift and pull the print cartridge out of the cartridge. Warning-Potential Damage: Do not leave the cartridge exposed to cool before touching. Use the cartridge handle whenever you are holding the cartridge. 5 Place the print cartridge aside. Warning... reduce the risk of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of injury from there. 7 Align and reinstall the print cartridge. 8 Close the front cover. 9 Close the multipurpose feeder...
Clearing Jams Guide
Page 4
The envelope feeder feeds envelopes from the printer. Note: If you cannot remove the envelope, then the print cartridge will be the one that is jammed. 1 Lift the envelope weight. 2 Remove all envelopes. 3 If the jammed envelope has entered the printer and cannot be pulled out, then lift the envelope feeder up... and then out of the printer, and then set it snaps ...
The envelope feeder feeds envelopes from the printer. Note: If you cannot remove the envelope, then the print cartridge will be the one that is jammed. 1 Lift the envelope weight. 2 Remove all envelopes. 3 If the jammed envelope has entered the printer and cannot be pulled out, then lift the envelope feeder up... and then out of the printer, and then set it snaps ...
Clearing Jams Guide
Page 5
3 Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer. 5 Close the staple guard. 290-294 paper jams 1 Remove all original documents from the ADF. 2 Open the ADF cover, and then remove any jammed paper. 4 Use the metal tab to lift the staple guard, and then remove any loose staples. 6 Press down on the staple guard until it snaps into place. 3 Close the ADF cover. 7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. 8 Close the stapler door. 5
3 Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer. 5 Close the staple guard. 290-294 paper jams 1 Remove all original documents from the ADF. 2 Open the ADF cover, and then remove any jammed paper. 4 Use the metal tab to lift the staple guard, and then remove any loose staples. 6 Press down on the staple guard until it snaps into place. 3 Close the ADF cover. 7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. 8 Close the stapler door. 5
Troubleshooting Guide
Page 3
...scanner. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on the scanner glass in the...• Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size setting: • For ...
...scanner. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on the scanner glass in the...• Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size setting: • For ...
Troubleshooting Guide
Page 5
.... Try one page at 4. 1 Type the printer IP address into the address field of the following : THE PRINTER IS NOT IN FAX MODE On the home screen, touch Fax to : • Check that Ready appears. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. Try ...EQUIPMENT To ensure the printer is working correctly, connect it directly to obtain the keypad sequence for temporarily disabling Call Waiting. Disconnect any jams, and then make sure the shortcut number has been programmed for the number that you experience faded print, replace the cartridge. Place these items ...
.... Try one page at 4. 1 Type the printer IP address into the address field of the following : THE PRINTER IS NOT IN FAX MODE On the home screen, touch Fax to : • Check that Ready appears. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. Try ...EQUIPMENT To ensure the printer is working correctly, connect it directly to obtain the keypad sequence for temporarily disabling Call Waiting. Disconnect any jams, and then make sure the shortcut number has been programmed for the number that you experience faded print, replace the cartridge. Place these items ...
Troubleshooting Guide
Page 8
... Try one or more information, contact Customer Support. Characters have jagged or uneven edges These are possible solutions. If the problem continues, the printer may need to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For ... the Paper menu. 2 Before sending the job to be serviced. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. Reinstall the print...
... Try one or more information, contact Customer Support. Characters have jagged or uneven edges These are possible solutions. If the problem continues, the printer may need to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For ... the Paper menu. 2 Before sending the job to be serviced. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. Reinstall the print...
Troubleshooting Guide
Page 9
... correct positions for the paper size loaded. CHECK THE PAPER Make sure you use it . Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in... TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print... SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print...
... correct positions for the paper size loaded. CHECK THE PAPER Make sure you use it . Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in... TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print... SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print...
Troubleshooting Guide
Page 10
...specify the type from the Print dialog. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it . THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. CHECK THE PAPER Avoid textured paper with a new one or more of the following: MAKE... The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too high. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh...
...specify the type from the Print dialog. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it . THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. CHECK THE PAPER Avoid textured paper with a new one or more of the following: MAKE... The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too high. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh...
Troubleshooting Guide
Page 11
...dialog. Try one or more of the printer might be serviced. CAUTION-HOT SURFACE: The inside of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. Streaked vertical lines ... PAPER PATH MAY NOT BE CLEAR Check the paper path around the print cartridge. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before...
...dialog. Try one or more of the printer might be serviced. CAUTION-HOT SURFACE: The inside of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. Streaked vertical lines ... PAPER PATH MAY NOT BE CLEAR Check the paper path around the print cartridge. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before...
Troubleshooting Guide
Page 12
...have already taken to know your system administrator. For more of http:// before the printer IP address to type https:// instead of the following: THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. or Canada, call Customer Support, describe the problem you are turned on the inside...800-539-6275). The serial number is poor Try one or more information, see your printer model type and serial number. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Try one or more information, see the label on and connected to print...
...have already taken to know your system administrator. For more of http:// before the printer IP address to type https:// instead of the following: THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. or Canada, call Customer Support, describe the problem you are turned on the inside...800-539-6275). The serial number is poor Try one or more information, see your printer model type and serial number. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Try one or more information, see the label on and connected to print...
Help Menu Pages
Page 16
...Not applicable Recommended print cartridges and part numbers Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Print cartridge High Yield Print Cartridge X651A11A X651H11A X651A21A X651H21A Extra High Yield Print Cartridge X654X11A X654X21A High Yield Return Program Print Cartridge for Label Applications ... Supplies guide Page 16 of 18 Supplies guide When a cartridge low message appears, you may be able to extend the life of pages when the message first appears, but it into the printer to maximize its yield. Note: Repeat this procedure multiple...
...Not applicable Recommended print cartridges and part numbers Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Print cartridge High Yield Print Cartridge X651A11A X651H11A X651A21A X651H21A Extra High Yield Print Cartridge X654X11A X654X21A High Yield Return Program Print Cartridge for Label Applications ... Supplies guide Page 16 of 18 Supplies guide When a cartridge low message appears, you may be able to extend the life of pages when the message first appears, but it into the printer to maximize its yield. Note: Repeat this procedure multiple...
Help Menu Pages
Page 17
...individually ordered and replaced as necessary. • To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge to view the label on the fuser. Supplies guide Page 17 of the maintenance kit. Part name ADF Maintenance...of 18 Part name Lexmark Return Program Cartridge Regular cartridge For the Asia Pacific Region, including Australia and New Zealand Print cartridge X651A21P X651A11P High Yield Print Cartridge X651H21P X651H11P Extra High Yield Print Cartridge X654X21P X654X11P High Yield Return Program Print Cartridge for Label Applications ...
...individually ordered and replaced as necessary. • To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge to view the label on the fuser. Supplies guide Page 17 of the maintenance kit. Part name ADF Maintenance...of 18 Part name Lexmark Return Program Cartridge Regular cartridge For the Asia Pacific Region, including Australia and New Zealand Print cartridge X651A21P X651A11P High Yield Print Cartridge X651H21P X651H11P Extra High Yield Print Cartridge X654X21P X654X11P High Yield Return Program Print Cartridge for Label Applications ...
Technical Reference
Page 21
... in.) 510 mm (20.1 in.) 803 mm (31.6 in .) Weight with cartridge 49.5 kg (109 lb) 4.1 kg (9 lb) 4.1 kg (9 lb) 16.8 kg (37 lb) 36.3 kg (80 lb) Printer specifications 21 Option name Height Width Depth Weight 400-sheet universally adjustable tray 121 mm ... feeder (support fully extended) * * 350 mm (13.8 in .) Weight 3.4 kg (7.5 lb) 38.5 kg (84.9 lb) Lexmark X651de MFP, X652de MFP, X654de MFP, X656de MFP dimensions - Output options for Lexmark T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn Option name Output expander 5-bin mailbox High capacity output stacker StapleSmartTM II Height...
... in.) 510 mm (20.1 in.) 803 mm (31.6 in .) Weight with cartridge 49.5 kg (109 lb) 4.1 kg (9 lb) 4.1 kg (9 lb) 16.8 kg (37 lb) 36.3 kg (80 lb) Printer specifications 21 Option name Height Width Depth Weight 400-sheet universally adjustable tray 121 mm ... feeder (support fully extended) * * 350 mm (13.8 in .) Weight 3.4 kg (7.5 lb) 38.5 kg (84.9 lb) Lexmark X651de MFP, X652de MFP, X654de MFP, X656de MFP dimensions - Output options for Lexmark T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn Option name Output expander 5-bin mailbox High capacity output stacker StapleSmartTM II Height...
Technical Reference
Page 22
unpackaged Height Width Depth Weight with cartridge de, dfe, dme 1114 mm (43.9 in.) 548 mm (21.6 in.)* 596 mm (23.5...de: 80 kg (176.3 lb) dfe: 80.1 kg (176.5 lb) dme: 77.8 kg (171.5 lb) MFP with extensions in open positions Printer model X651de, X652de, X654de, X656de X656dte X658de/dfe/dme X658dte/dtfe/dtme Height 755 mm (29.7 in.) 885.4 mm (34...12 in.) 508 mm (20 in.) 305 mm (12 in.) 115 mm (4.5 in.) Lexmark X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Model X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Left side Right side Front Rear Top 304.8 mm (12 in.) 203.2 mm (8 in...
unpackaged Height Width Depth Weight with cartridge de, dfe, dme 1114 mm (43.9 in.) 548 mm (21.6 in.)* 596 mm (23.5...de: 80 kg (176.3 lb) dfe: 80.1 kg (176.5 lb) dme: 77.8 kg (171.5 lb) MFP with extensions in open positions Printer model X651de, X652de, X654de, X656de X656dte X658de/dfe/dme X658dte/dtfe/dtme Height 755 mm (29.7 in.) 885.4 mm (34...12 in.) 508 mm (20 in.) 305 mm (12 in.) 115 mm (4.5 in.) Lexmark X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Model X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Left side Right side Front Rear Top 304.8 mm (12 in.) 203.2 mm (8 in...
Technical Reference
Page 23
...176;C (-40-110°F) 0-40°C (32-104°F) Humidity ranges Printer model Operating value T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn 8%-80%* X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP 8%-80%* * Approaching 32°C (90°F) the maximum relative humidity is...[34,000 ft.] X651 MFP, X652 MFP, X654 MFP, X656 MFP, 0-3048 M (10,000 ft.) Less than 10,300 M (34,000 ft.) X658 MFP Atmospheric Pressure 74.6 kPa Printer specifications 23 Environmental conditions Note: When shipping or storing printers, always pack the printer supplies (cartridges and photoconductors, for example)...
...176;C (-40-110°F) 0-40°C (32-104°F) Humidity ranges Printer model Operating value T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn 8%-80%* X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP 8%-80%* * Approaching 32°C (90°F) the maximum relative humidity is...[34,000 ft.] X651 MFP, X652 MFP, X654 MFP, X656 MFP, 0-3048 M (10,000 ft.) Less than 10,300 M (34,000 ft.) X658 MFP Atmospheric Pressure 74.6 kPa Printer specifications 23 Environmental conditions Note: When shipping or storing printers, always pack the printer supplies (cartridges and photoconductors, for example)...
Technical Reference
Page 53
...Intervention Required - 30107 Empty Hole Punch Box Intervention Required - 30107 Insert Box M Intervention Required - 30107 Insert Staple Cartridge Intervention Required - 30107 Insert Stapler Intervention Required - 30107 Priming Failed Intervention Required - 30112 Network Software Error Intervention ...Printer model Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP 35 Res Save Off Deficient Memory 37 Insufficient X X Collation Area Empty Box M X X Empty Hole Punch X X Box Insert Box M X X Insert staple cartridge ...
...Intervention Required - 30107 Empty Hole Punch Box Intervention Required - 30107 Insert Box M Intervention Required - 30107 Insert Staple Cartridge Intervention Required - 30107 Insert Stapler Intervention Required - 30107 Priming Failed Intervention Required - 30112 Network Software Error Intervention ...Printer model Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP 35 Res Save Off Deficient Memory 37 Insufficient X X Collation Area Empty Box M X X Empty Hole Punch X X Box Insert Box M X X Insert staple cartridge ...
Technical Reference
Page 56
...= Supported X = Not supported Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 32030 Too Many ...Cartridge Cartridge Intervention Required - 40021 Cartridge Life X X Cartridge Life Expired Expired CMYK* Intervention Required - 40021 Cartridge Life X X Cartridge Life Warning Warning CMYK* Intervention Required - 40021 Cover Open, Close X X Printer Upper Door Open Top Covers, Close Door, or Insert Cartridge Intervention Required - 40021 Close Cover X X Printer...
...= Supported X = Not supported Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 32030 Too Many ...Cartridge Cartridge Intervention Required - 40021 Cartridge Life X X Cartridge Life Expired Expired CMYK* Intervention Required - 40021 Cartridge Life X X Cartridge Life Warning Warning CMYK* Intervention Required - 40021 Cover Open, Close X X Printer Upper Door Open Top Covers, Close Door, or Insert Cartridge Intervention Required - 40021 Close Cover X X Printer...
Technical Reference
Page 57
... 57 = Supported X = Not supported Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 40021 31 Defective X X Defective Print Cartridge Print Cartridge Intervention Required - 40021 31 Defective X X Defective Ink Cartridge Cartridge CMYK* Intervention Required - 40021 31 Missing X X Missing Cartridge Cartridge CMYK* Intervention Required - 40021...
... 57 = Supported X = Not supported Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 40021 31 Defective X X Defective Print Cartridge Print Cartridge Intervention Required - 40021 31 Defective X X Defective Ink Cartridge Cartridge CMYK* Intervention Required - 40021 31 Missing X X Missing Cartridge Cartridge CMYK* Intervention Required - 40021...
Technical Reference
Page 58
= Supported X = Not supported Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 40021 Open Rear Door X X Open Rear Door Intervention Required - 40021 Close Front ... - 40021 Close Tray X X Close Tray Top Top Cover Cover Intervention Required - 40021 Insert Print X X Insert Print Cartridge Cartridge Intervention Required - 40022 Paper Jam 2xx Paper Jam Intervention Required - 40027 Check Tray Connection Check tray connection Intervention Required - 40027...
= Supported X = Not supported Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 40021 Open Rear Door X X Open Rear Door Intervention Required - 40021 Close Front ... - 40021 Close Tray X X Close Tray Top Top Cover Cover Intervention Required - 40021 Insert Print X X Insert Print Cartridge Cartridge Intervention Required - 40022 Paper Jam 2xx Paper Jam Intervention Required - 40027 Check Tray Connection Check tray connection Intervention Required - 40027...
Technical Reference
Page 59
= Supported X = Not supported Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 40027 Install Tray X X Install Tray or Cancel or Cancel Job Job Intervention Required - 40028 Reattach Envelope Feeder Reattach Envelope Feeder Intervention Required - 40028... 40030 Too Many Trays Attached 58 Too many trays attached * This message contains a subset of letters CMYK, where CMYK denotes Cyan, Magenta, Yellow, and Black cartridges, respectively. Appendix B: PJL support 59
= Supported X = Not supported Printer model Message Status code Return string T650n/dn/dtn, T652n/dn/dtn, T654n/dn/dtn X651 MFP, X652 MFP, X654 MFP, X656 MFP, X658 MFP Intervention Required - 40027 Install Tray X X Install Tray or Cancel or Cancel Job Job Intervention Required - 40028 Reattach Envelope Feeder Reattach Envelope Feeder Intervention Required - 40028... 40030 Too Many Trays Attached 58 Too many trays attached * This message contains a subset of letters CMYK, where CMYK denotes Cyan, Magenta, Yellow, and Black cartridges, respectively. Appendix B: PJL support 59