Troubleshooting Guide
Page 1
... a job to the printer. Job takes longer than expected to print The job is not connected properly Verify that you have sent to print. Lexmark™ X642 Troubleshooting Guide Online technical support Technical support is blank Turn the printer off, wait about 10 seconds, and turn the printer back on. This often...
... a job to the printer. Job takes longer than expected to print The job is not connected properly Verify that you have sent to print. Lexmark™ X642 Troubleshooting Guide Online technical support Technical support is blank Turn the printer off, wait about 10 seconds, and turn the printer back on. This often...
Troubleshooting Guide
Page 3
... recommended paper and other specialty media. Load paper from occurring, see if the printer is out of print media or has a jam. Print quality troubleshooting To help prevent jams from a fresh package. Be sure to see the Clearing Jams Guide. Service messages A service message indicates printer failure that does.... Check the following : • Flex the paper. • Turn the print media over. See the Card Stock & Label Guide available on the Lexmark Web site at the front of paper that jammed does not reprint after you load it. Make sure the stack of the media. • If...
... recommended paper and other specialty media. Load paper from occurring, see if the printer is out of print media or has a jam. Print quality troubleshooting To help prevent jams from a fresh package. Be sure to see the Clearing Jams Guide. Service messages A service message indicates printer failure that does.... Check the following : • Flex the paper. • Turn the print media over. See the Card Stock & Label Guide available on the Lexmark Web site at the front of paper that jammed does not reprint after you load it. Make sure the stack of the media. • If...
User's Guide
Page 7
... 122 Replacing the shield 123 Chapter 10: Understanding the MFP 124 Determining the status of supplies 125 Conserving supplies 126 Ordering supplies 126 Recycling Lexmark products 131 Cleaning the scanner glass (flatbed) and backing material 132 Scanner registration 132 Moving the MFP 134 Chapter 11: Administrative support 135... 146 Identifying jams 146 Access doors and trays 147 Understanding jam messages 148 Clearing jams 148 Clearing ADF Jams 159 Chapter 13: Troubleshooting 160 Understanding MFP messages 160 Online technical support 160 Checking an unresponsive MFP 160 7
... 122 Replacing the shield 123 Chapter 10: Understanding the MFP 124 Determining the status of supplies 125 Conserving supplies 126 Ordering supplies 126 Recycling Lexmark products 131 Cleaning the scanner glass (flatbed) and backing material 132 Scanner registration 132 Moving the MFP 134 Chapter 11: Administrative support 135... 146 Identifying jams 146 Access doors and trays 147 Understanding jam messages 148 Clearing jams 148 Clearing ADF Jams 159 Chapter 13: Troubleshooting 160 Understanding MFP messages 160 Online technical support 160 Checking an unresponsive MFP 160 7
User's Guide
Page 8
Printing multiple language PDFs 161 Solving printing problems 161 Solving copy quality problems 164 Solving scan quality problems 164 Solving fax problems 164 Solving option problems 165 Solving paper feed problems 168 Print quality troubleshooting 170 Solving print quality problems 171 Notices 176 Conventions 176 Electronic emission notices 176 Other telecommunications notices 182 ENERGY STAR 185 Waste from Electrical and Electronic Equipment (WEEE) directive 185 Laser advisory label 185 Laser notice 186 Index 187 8
Printing multiple language PDFs 161 Solving printing problems 161 Solving copy quality problems 164 Solving scan quality problems 164 Solving fax problems 164 Solving option problems 165 Solving paper feed problems 168 Print quality troubleshooting 170 Solving print quality problems 171 Notices 176 Conventions 176 Electronic emission notices 176 Other telecommunications notices 182 ENERGY STAR 185 Waste from Electrical and Electronic Equipment (WEEE) directive 185 Laser advisory label 185 Laser notice 186 Index 187 8
User's Guide
Page 160
... Ordering a print cartridge. Service messages also alert you receive the following message, see the Menus and Messages Guide on our Lexmark Web site at www.lexmark.com. Checking an unresponsive MFP If the MFP is not responding, first make sure: • The power cord is plugged...off by any switch or breaker. 160 For more information about the current state of messages: status messages, attendance messages, and service messages. 13 Troubleshooting Understanding MFP messages The MFP displays three types of the MFP. Message 42.xy Cartridge region mismatch Note: x = the MFP region, y ...
... Ordering a print cartridge. Service messages also alert you receive the following message, see the Menus and Messages Guide on our Lexmark Web site at www.lexmark.com. Checking an unresponsive MFP If the MFP is not responding, first make sure: • The power cord is plugged...off by any switch or breaker. 160 For more information about the current state of messages: status messages, attendance messages, and service messages. 13 Troubleshooting Understanding MFP messages The MFP displays three types of the MFP. Message 42.xy Cartridge region mismatch Note: x = the MFP region, y ...
User's Guide
Page 170
.... The printer restarts and returns to hold the buttons, and turn the MFP on the numeric pad. 3 Continue to the home page. 170 Print quality troubleshooting To help icon (?). 2 Touch Print Defects Guide. Printing the print defects guide 1 Touch the help isolate print quality problems, print the "Print defects guide," and...
.... The printer restarts and returns to hold the buttons, and turn the MFP on the numeric pad. 3 Continue to the home page. 170 Print quality troubleshooting To help icon (?). 2 Touch Print Defects Guide. Printing the print defects guide 1 Touch the help isolate print quality problems, print the "Print defects guide," and...
User's Guide
Page 191
... 131 T time stamp 31 toner cartridge recycling 131 transfer roller 130 transparencies loading input tray 79 transparencies, copying 32 tray linking 93 tray selection 33 troubleshooting settings software application overrides 14 U USB Direct interface 69 USB flash memory device 69 V verify print 75 W weight, paper 101 width guide 79 191
... 131 T time stamp 31 toner cartridge recycling 131 transfer roller 130 transparencies loading input tray 79 transparencies, copying 32 tray linking 93 tray selection 33 troubleshooting settings software application overrides 14 U USB Direct interface 69 USB flash memory device 69 V verify print 75 W weight, paper 101 width guide 79 191
Menus and Messages
Page 73
... arrow symbol ( V ) indicates a user default value and the V moves left arrow or right arrow buttons. Other menu items let you set up MFP hardware and troubleshoot problems. Menu item Factory Defaults Purpose Values and descriptions Returns the MFP settings to available MFP resources, settings, and print jobs. Settings 73 Using MFP...
... arrow symbol ( V ) indicates a user default value and the V moves left arrow or right arrow buttons. Other menu items let you set up MFP hardware and troubleshoot problems. Menu item Factory Defaults Purpose Values and descriptions Returns the MFP settings to available MFP resources, settings, and print jobs. Settings 73 Using MFP...
Menus and Messages
Page 120
... Man Env 78 Assign Manual Paper 78 Assign MP Feeder 78 Assign Tray [x] 78 Restore Defaults 79 View Factory Def 79 Tray Renumber, PCL 78 troubleshooting, settings 120
... Man Env 78 Assign Manual Paper 78 Assign MP Feeder 78 Assign Tray [x] 78 Restore Defaults 79 View Factory Def 79 Tray Renumber, PCL 78 troubleshooting, settings 120
Advanced Manual
Page 3
... another server in a multiserver solution 31 2.6 SafeCom Go Lexmark update software 31 2.7 Is the SafeCom Go Lexmark software loaded 31 2.8 Uninstall SafeCom Go Lexmark 32 3 Using SafeCom Go Lexmark 34 3.1 Control panel 34 3.2 Login 34 3.3 Pull Print - User code or card 25 2.5.5 Login with PUK code 39 4 Troubleshooting 40 D60711-14 3 How to 24 2.5.1 Get...
... another server in a multiserver solution 31 2.6 SafeCom Go Lexmark update software 31 2.7 Is the SafeCom Go Lexmark software loaded 31 2.8 Uninstall SafeCom Go Lexmark 32 3 Using SafeCom Go Lexmark 34 3.1 Control panel 34 3.2 Login 34 3.3 Pull Print - User code or card 25 2.5.5 Login with PUK code 39 4 Troubleshooting 40 D60711-14 3 How to 24 2.5.1 Get...
Advanced Manual
Page 8
...*06. Support for SafeCom Magnetic Card Reader (1.3). 1 Introduction 1.6 1.7 About this manual is installed. Chapter 4 Troubleshooting contains hints for troubleshooting. Chapter 5 Regulatory information contains regulatory information. Document history Revision D60711-14 SafeCom Go Lexmark version S93 nnn.030*08. SafeCom G3 Server version S82 070.440*04. Support...
...*06. Support for SafeCom Magnetic Card Reader (1.3). 1 Introduction 1.6 1.7 About this manual is installed. Chapter 4 Troubleshooting contains hints for troubleshooting. Chapter 5 Regulatory information contains regulatory information. Document history Revision D60711-14 SafeCom Go Lexmark version S93 nnn.030*08. SafeCom G3 Server version S82 070.440*04. Support...
Advanced Manual
Page 16
... which server it should be identified. to and how users should connect to enable troubleshooting login (2.4.5). Password - D60711-14 16 where you register the device with SafeCom server (2.4.4). Log - 2 SafeCom Go Lexmark At the top of the SafeCom solution: Configuration - version and configuration summary (2.4.3). Register - where you specify...
... which server it should be identified. to and how users should connect to enable troubleshooting login (2.4.5). Password - D60711-14 16 where you register the device with SafeCom server (2.4.4). Log - 2 SafeCom Go Lexmark At the top of the SafeCom solution: Configuration - version and configuration summary (2.4.3). Register - where you specify...
Advanced Manual
Page 22
2 SafeCom Go Lexmark 2.4.5 Log web page Use the Log web page to do so for troubleshooting purposes. 1. Only generate log information only if SafeCom Support instructs you to enable, disable and view log information. Click Disable to start logging. 2. Click Enable to stop logging (text changes on the button). D60711-14 22 When the log file reaches the 1Mb limit the log file is overwritten with new data.
2 SafeCom Go Lexmark 2.4.5 Log web page Use the Log web page to do so for troubleshooting purposes. 1. Only generate log information only if SafeCom Support instructs you to enable, disable and view log information. Click Disable to start logging. 2. Click Enable to stop logging (text changes on the button). D60711-14 22 When the log file reaches the 1Mb limit the log file is overwritten with new data.
Advanced Manual
Page 40
... only if SafeCom Support instructs you to the SafeCom server. Additional troubleshooting hints are available in the Troubleshooting chapter in SafeCom G3 Administrator's Manual D60603. Mail to SafeCom Support on the SafeCom Go Lexmark Information web page (2.4.3). SafeCom Go Lexmark device trace facility When troubleshooting, contact SafeCom support through the Mail to SafeCom Support also...
... only if SafeCom Support instructs you to the SafeCom server. Additional troubleshooting hints are available in the Troubleshooting chapter in SafeCom G3 Administrator's Manual D60603. Mail to SafeCom Support on the SafeCom Go Lexmark Information web page (2.4.3). SafeCom Go Lexmark device trace facility When troubleshooting, contact SafeCom support through the Mail to SafeCom Support also...
Advanced Manual
Page 41
... properties dialog. 4.9 At the printer: Error printing document Pull Print is cleared on the License tab in the User properties dialog. D60711-14 41 4 Troubleshooting 4.6 At the printer: User unknown The used card (or entered user code) is unknown. 4.7 At the printer: Login denied Wrong PIN code. The...
... properties dialog. 4.9 At the printer: Error printing document Pull Print is cleared on the License tab in the User properties dialog. D60711-14 41 4 Troubleshooting 4.6 At the printer: User unknown The used card (or entered user code) is unknown. 4.7 At the printer: Login denied Wrong PIN code. The...
Advanced Manual
Page 42
... If Post Track (2.4.2) is enabled, the tracking record for print jobs is documented in the print queue. 4.14 Tracking of blank pages Lexmark devices can be configured to either print or not print blank pages. However, if the job is interrupted, the tracking record is tracked ...data that prevents the reader from working If the card reader is connected before the SafeCom Go Lexmark software is recorded as "Interrupted" instead of "Completed." Please remove. 4 Troubleshooting 4.12 At the printer: Card reader not working . 4.13 Tracking information The format of the tracking ...
... If Post Track (2.4.2) is enabled, the tracking record for print jobs is documented in the print queue. 4.14 Tracking of blank pages Lexmark devices can be configured to either print or not print blank pages. However, if the job is interrupted, the tracking record is tracked ...data that prevents the reader from working If the card reader is connected before the SafeCom Go Lexmark software is recorded as "Interrupted" instead of "Completed." Please remove. 4 Troubleshooting 4.12 At the printer: Card reader not working . 4.13 Tracking information The format of the tracking ...
Advanced Manual
Page 44
..., 18 Register device SafeCom Go Lexmark, 25 Regulatory information, 43 Restricted access, 41 SafeCom Go Lexmark, 5, 14 Printer firmware, 5, 6 SafeCom Help Desk Assistant, 40 Send to E-mail, 28 System requirements SafeCom Go Lexmark, 5 Timeout, 18 To field pre-filled, 28 Trace facility, 40 Tracking data adjustment, 18 Trademarks, 2 Troubleshooting, 40 User code, 17 User...
..., 18 Register device SafeCom Go Lexmark, 25 Regulatory information, 43 Restricted access, 41 SafeCom Go Lexmark, 5, 14 Printer firmware, 5, 6 SafeCom Help Desk Assistant, 40 Send to E-mail, 28 System requirements SafeCom Go Lexmark, 5 Timeout, 18 To field pre-filled, 28 Trace facility, 40 Tracking data adjustment, 18 Trademarks, 2 Troubleshooting, 40 User code, 17 User...
Service Manual
Page 51
... card. See "Print Log" on page 2-115. Check to "842.xx Error code service check" on page 3-22. In most cases, five digits are helpful troubleshooting a paper path problem, especially paper jams in the printer, envelope feeder, and duplex option. When the last screen displays, the original message displays. Remove the...
... card. See "Print Log" on page 2-115. Check to "842.xx Error code service check" on page 3-22. In most cases, five digits are helpful troubleshooting a paper path problem, especially paper jams in the printer, envelope feeder, and duplex option. When the last screen displays, the original message displays. Remove the...
Service Manual
Page 72
... a component has been installed in a printer, it cannot be rendered inoperable. Warning: Never install and remove components listed above . Warning: When replacing any one of troubleshooting components.
... a component has been installed in a printer, it cannot be rendered inoperable. Warning: Never install and remove components listed above . Warning: When replacing any one of troubleshooting components.
Service Manual
Page 73
... mismatch failure 952 .00 953 .00 NV failure:n CRC error has occurred. Diagnostic information 2-35 Warning: In the event of replacement of any one of troubleshooting components. Replace the operator panel right cover assembly. Action This error code indicates a mismatch between the System Board assembly and the interface card assembly. It...
... mismatch failure 952 .00 953 .00 NV failure:n CRC error has occurred. Diagnostic information 2-35 Warning: In the event of replacement of any one of troubleshooting components. Replace the operator panel right cover assembly. Action This error code indicates a mismatch between the System Board assembly and the interface card assembly. It...