Troubleshooting Guide
Page 2
...Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to feed correctly Insert a single envelope in the front output slot. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n... icon. 3 Click Printer, and make sure the guides are against both sides...
...Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to feed correctly Insert a single envelope in the front output slot. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n... icon. 3 Click Printer, and make sure the guides are against both sides...
Troubleshooting Guide
Page 3
... the paper is not too wet. Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • For copies, adjust the darkness settings by shaking the toner cartridge. For more information, see the User's Guide. • Make sure that the paper type settings match the paper in the tray....information, see the User's Guide. If this does not work , install a new print cartridge. Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Replace the toner cartridge. Print irregularities AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • Use only new, dry paper. • You may be able to the Ready prompt....
... the paper is not too wet. Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • For copies, adjust the darkness settings by shaking the toner cartridge. For more information, see the User's Guide. • Make sure that the paper type settings match the paper in the tray....information, see the User's Guide. If this does not work , install a new print cartridge. Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Replace the toner cartridge. Print irregularities AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • Use only new, dry paper. • You may be able to the Ready prompt....
Troubleshooting Guide
Page 4
...; Call Waiting can disrupt fax transmissions. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that it directly to see the User's Guide. • Make sure... QLINK dialog on page 1. Fax troubleshooting Cannot send or receive a fax • Check the display. Black pages • Replace the toner cartridge. Call a service representative. If there is an error message, see whether Fax Forwarding is working correctly, connect it is working correctly...
...; Call Waiting can disrupt fax transmissions. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that it directly to see the User's Guide. • Make sure... QLINK dialog on page 1. Fax troubleshooting Cannot send or receive a fax • Check the display. Black pages • Replace the toner cartridge. Call a service representative. If there is an error message, see whether Fax Forwarding is working correctly, connect it is working correctly...
Troubleshooting Guide
Page 5
... quality Ask that the sender: • Check that you used a Speed Dial button: - Check to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. As...
... quality Ask that the sender: • Check that you used a Speed Dial button: - Check to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. As...
User's Guide
Page 5
... settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of ...the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10:...
... settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of ...the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10:...
User's Guide
Page 18
Load paper automatically. Release the front cover. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP. Load paper manually. Scan, copy, or fax a single-page document. Lock the scanner unit during transport. Understanding the parts of paper in the paper tray. Access the toner cartridge. Verify the level of the MFP 18
Load paper automatically. Release the front cover. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP. Load paper manually. Scan, copy, or fax a single-page document. Lock the scanner unit during transport. Understanding the parts of paper in the paper tray. Access the toner cartridge. Verify the level of the MFP 18
User's Guide
Page 61
b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly. 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information. Maintaining the MFP 61
b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly. 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information. Maintaining the MFP 61
User's Guide
Page 62
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place. Installing a toner cartridge 62
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place. Installing a toner cartridge 62
User's Guide
Page 63
For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Note: If the error message reappears after redistributing the toner, replace the toner cartridge. Note: The front cover must be closed to start a new print, copy, scan, or fax job. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 3 Close the front cover.
For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Note: If the error message reappears after redistributing the toner, replace the toner cartridge. Note: The front cover must be closed to start a new print, copy, scan, or fax job. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 3 Close the front cover.
User's Guide
Page 64
Note: If print quality does not improve, replace the toner cartridge. Redistributing toner 64 b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover. 2 To remove the toner cartridge: a Press the button on the print cartridge assembly.
Note: If print quality does not improve, replace the toner cartridge. Redistributing toner 64 b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover. 2 To remove the toner cartridge: a Press the button on the print cartridge assembly.
User's Guide
Page 66
Replacing the photoconductor 66 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Note: The toner cartridge snaps into the new photoconductor.
Replacing the photoconductor 66 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Note: The toner cartridge snaps into the new photoconductor.
User's Guide
Page 67
... you dampen the cloth slightly with a soft, clean, lint-free cloth. Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. Cleaning the outside of the MFP Wipe the outside surface of the white top cover and...
... you dampen the cloth slightly with a soft, clean, lint-free cloth. Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. Cleaning the outside of the MFP Wipe the outside surface of the white top cover and...
User's Guide
Page 68
... affect print quality. 1 Turn the MFP off, unplug the power cord, and then wait for the MFP to touch the transfer roller located under the toner cartridge. Warning: While cleaning the inside of the MFP, be careful not to cool down. 2 Open the front cover, and pull on a clean, dry surface...
... affect print quality. 1 Turn the MFP off, unplug the power cord, and then wait for the MFP to touch the transfer roller located under the toner cartridge. Warning: While cleaning the inside of the MFP, be careful not to cool down. 2 Open the front cover, and pull on a clean, dry surface...
User's Guide
Page 69
4 With a dry, lint-free cloth, wipe away any dust and spilled toner from the print cartridge area. Cleaning the MFP 69 Warning: • To prevent damage to light for more than a few minutes. Cover it to the print cartridge assembly, do not expose it with a piece of paper, if necessary. • Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on.
4 With a dry, lint-free cloth, wipe away any dust and spilled toner from the print cartridge area. Cleaning the MFP 69 Warning: • To prevent damage to light for more than a few minutes. Cover it to the print cartridge assembly, do not expose it with a piece of paper, if necessary. • Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on.
User's Guide
Page 70
... our Web site: www.lexmark.com. Part number Item Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to 30,000 pages2 X340A21G Toner Cartridge (X340/X340n/X342n) 2500 standard pages1 X340H21G High yield toner cartridge (X342n) 6000 standard pages1...
... our Web site: www.lexmark.com. Part number Item Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to 30,000 pages2 X340A21G Toner Cartridge (X340/X340n/X342n) 2500 standard pages1 X340H21G High yield toner cartridge (X342n) 6000 standard pages1...
User's Guide
Page 84
... is slow. Remove and reinstall the software. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check ...mark appears next to Set As Default. on page 73. Make sure the MFP is normal. For more information, see Installing a toner...
... is slow. Remove and reinstall the software. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check ...mark appears next to Set As Default. on page 73. Make sure the MFP is normal. For more information, see Installing a toner...
User's Guide
Page 85
... be able to the Ready prompt. For prints, adjust the darkness settings from the control panel. For more information, see Installing a toner cartridge on page 65. For more information, see Replacing the photoconductor on page 62. For copies, adjust the darkness settings by pressing ...the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to...
... be able to the Ready prompt. For prints, adjust the darkness settings from the control panel. For more information, see Installing a toner cartridge on page 65. For more information, see Replacing the photoconductor on page 62. For copies, adjust the darkness settings by pressing ...the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to...
User's Guide
Page 86
... control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to... the Ready prompt. Clean the inside of the paper. For more information, see Installing a toner cartridge on page 28. For more information, see Cleaning the inside of the paper. For more information, see Setting the paper type and ...
... control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to... the Ready prompt. Clean the inside of the paper. For more information, see Installing a toner cartridge on page 28. For more information, see Cleaning the inside of the paper. For more information, see Setting the paper type and ...
User's Guide
Page 87
.... For more information, see Replacing the photoconductor on page 28. Black pages Replace the toner cartridge. Print quality troubleshooting 87 Make sure the paper is loaded correctly. If replacing the toner cartridge does not correct the problem, replace the photoconductor. For more information, see Loading ...be serviced. Problem Wrinkles or creases Solution Make sure paper is not too wet. For more information, see Installing a toner cartridge on page 62. Keep paper in its original wrapper and out of high humidity areas until needed. Call a service representative.
.... For more information, see Replacing the photoconductor on page 28. Black pages Replace the toner cartridge. Print quality troubleshooting 87 Make sure the paper is loaded correctly. If replacing the toner cartridge does not correct the problem, replace the photoconductor. For more information, see Loading ...be serviced. Problem Wrinkles or creases Solution Make sure paper is not too wet. For more information, see Installing a toner cartridge on page 62. Keep paper in its original wrapper and out of high humidity areas until needed. Call a service representative.
User's Guide
Page 90
... on the scanner glass. For more information, see Setting up shortcuts on page 47. • As an alternative, dial the telephone number manually. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. Received...
... on the scanner glass. For more information, see Setting up shortcuts on page 47. • As an alternative, dial the telephone number manually. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. Received...