Troubleshooting Guide
Page 2
..., and then reconnect it back and forth. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are using the MFP. • Restart the computer. •... respond • Remove and reinstall the software. For more information about maximum loading amounts for loading by shaking the toner cartridge. • Install a new toner cartridge. See the User's Guide for more information, see "Removing and reinstalling the drivers software" on a level ...
..., and then reconnect it back and forth. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are using the MFP. • Restart the computer. •... respond • Remove and reinstall the software. For more information about maximum loading amounts for loading by shaking the toner cartridge. • Install a new toner cartridge. See the User's Guide for more information, see "Removing and reinstalling the drivers software" on a level ...
Troubleshooting Guide
Page 3
...AaBbCc AaBbCc AaBbCc AaBbCc • Use only new, dry paper. • You may be able to the Ready prompt. • Replace the toner cartridge. Wrinkles or creases • Make sure paper is loaded correctly. • Make sure the paper is not too wet. Gray background AaBbCc ... or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to temporarily extend the toner cartridge life by shaking the toner cartridge. For more information, see the User's Guide. • Make sure that the paper type settings match the paper in the...
...AaBbCc AaBbCc AaBbCc AaBbCc • Use only new, dry paper. • You may be able to the Ready prompt. • Replace the toner cartridge. Wrinkles or creases • Make sure paper is loaded correctly. • Make sure the paper is not too wet. Gray background AaBbCc ... or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to temporarily extend the toner cartridge life by shaking the toner cartridge. For more information, see the User's Guide. • Make sure that the paper type settings match the paper in the...
Troubleshooting Guide
Page 4
...8226; Check for temporarily disabling Call Waiting. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in use . 3 Click Edit.... 4 Under Resolution, select a lower number. 5 Click OK. 6 Click Scan Now. Black pages • Replace the toner ...
...8226; Check for temporarily disabling Call Waiting. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in use . 3 Click Edit.... 4 Under Resolution, select a lower number. 5 Click OK. 6 Click Scan Now. Black pages • Replace the toner ...
Troubleshooting Guide
Page 5
... numbers you used a Speed Dial button: - MFP receives a blank fax • Ask the sender to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. As...
... numbers you used a Speed Dial button: - MFP receives a blank fax • Ask the sender to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. As...
User's Guide
Page 5
... settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of ...the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10:...
... settings 58 Scanning over a network 58 Understanding Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of ...the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10:...
User's Guide
Page 18
Verify the level of the MFP 18 Release the front cover. Lock the scanner unit during transport. Load paper manually. Understanding the parts of paper in the paper tray. Scan, copy, or fax a single-page document. Load paper automatically. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP. Access the toner cartridge.
Verify the level of the MFP 18 Release the front cover. Lock the scanner unit during transport. Load paper manually. Understanding the parts of paper in the paper tray. Scan, copy, or fax a single-page document. Load paper automatically. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP. Access the toner cartridge.
User's Guide
Page 61
Maintaining the MFP 61 b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly. 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information.
Maintaining the MFP 61 b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly. 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information.
User's Guide
Page 62
Installing a toner cartridge 62 Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place.
Installing a toner cartridge 62 Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place.
User's Guide
Page 63
Note: If the error message reappears after redistributing the toner, replace the toner cartridge. For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 3 Close the front cover. Note: The front cover must be closed to start a new print, copy, scan, or fax job.
Note: If the error message reappears after redistributing the toner, replace the toner cartridge. For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 3 Close the front cover. Note: The front cover must be closed to start a new print, copy, scan, or fax job.
User's Guide
Page 64
b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover. Redistributing toner 64 Note: If print quality does not improve, replace the toner cartridge. 2 To remove the toner cartridge: a Press the button on the print cartridge assembly.
b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover. Redistributing toner 64 Note: If print quality does not improve, replace the toner cartridge. 2 To remove the toner cartridge: a Press the button on the print cartridge assembly.
User's Guide
Page 66
b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Replacing the photoconductor 66 Note: The toner cartridge snaps into the new photoconductor. 4 To remove the toner cartridge: a Press the button on the print cartridge assembly.
b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Replacing the photoconductor 66 Note: The toner cartridge snaps into the new photoconductor. 4 To remove the toner cartridge: a Press the button on the print cartridge assembly.
User's Guide
Page 67
... slightly with a soft, clean, lint-free cloth. Cleaning the MFP 67 Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover.
... slightly with a soft, clean, lint-free cloth. Cleaning the MFP 67 Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover.
User's Guide
Page 68
... affect print quality. 1 Turn the MFP off, unplug the power cord, and then wait for the MFP to touch the transfer roller located under the toner cartridge. Warning: Do not touch the green photoconductor drum. 3 Place the print cartridge assembly on the handle to prevent burns. Cleaning the inside of the...
... affect print quality. 1 Turn the MFP off, unplug the power cord, and then wait for the MFP to touch the transfer roller located under the toner cartridge. Warning: Do not touch the green photoconductor drum. 3 Place the print cartridge assembly on the handle to prevent burns. Cleaning the inside of the...
User's Guide
Page 69
Cleaning the MFP 69 Warning: • To prevent damage to the print cartridge assembly, do not expose it with a piece of paper, if necessary. • Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on. Cover it to light for more than a few minutes. 4 With a dry, lint-free cloth, wipe away any dust and spilled toner from the print cartridge area.
Cleaning the MFP 69 Warning: • To prevent damage to the print cartridge assembly, do not expose it with a piece of paper, if necessary. • Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on. Cover it to light for more than a few minutes. 4 With a dry, lint-free cloth, wipe away any dust and spilled toner from the print cartridge area.
User's Guide
Page 70
... pages1 X340H22G Photoconductor kit Up to 30,000 pages2 X340A21G Toner Cartridge (X340/X340n/X342n) 2500 standard pages1 X340H21G High yield toner cartridge (X342n) 6000 standard pages1 1 Declared yield value in accordance with ISO/IEC 19752. 2 Based on the computer screen. Recycling Lexmark products To return Lexmark products to locate a dealer near you, visit our Web...
... pages1 X340H22G Photoconductor kit Up to 30,000 pages2 X340A21G Toner Cartridge (X340/X340n/X342n) 2500 standard pages1 X340H21G High yield toner cartridge (X342n) 6000 standard pages1 1 Declared yield value in accordance with ISO/IEC 19752. 2 Based on the computer screen. Recycling Lexmark products To return Lexmark products to locate a dealer near you, visit our Web...
User's Guide
Page 84
... Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to Set As Default. For more information, see Installing a toner cartridge on page 72. Disconnect the USB cable, and then reconnect it...
... Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to Set As Default. For more information, see Installing a toner cartridge on page 72. Disconnect the USB cable, and then reconnect it...
User's Guide
Page 85
... front door is securely latched on page 62. if this does not work , install a new print cartridge. For more information, see Redistributing toner on page 63. For more information, see Cleaning the inside of the MFP on page 62. You may be able to the Ready prompt....from the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to temporarily ...
... front door is securely latched on page 62. if this does not work , install a new print cartridge. For more information, see Redistributing toner on page 63. For more information, see Cleaning the inside of the MFP on page 62. You may be able to the Ready prompt....from the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to temporarily ...
User's Guide
Page 86
... AaBbCc AaBbCc AaBbCc Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner smear Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc Solution Replace the toner cartridge. For more information, see Installing a toner cartridge on page 68. Replace the toner cartridge. Print quality troubleshooting 86 For prints, adjust the ...menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly ...
... AaBbCc AaBbCc AaBbCc Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner smear Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc Solution Replace the toner cartridge. For more information, see Installing a toner cartridge on page 68. Replace the toner cartridge. Print quality troubleshooting 86 For prints, adjust the ...menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly ...
User's Guide
Page 87
.... Print quality troubleshooting 87 For more information, see Replacing the photoconductor on page 65. Make sure the paper is loaded correctly. If replacing the toner cartridge does not correct the problem, replace the photoconductor. Call a service representative. Problem Wrinkles or creases Solution Make sure paper is not too wet. The ... and original documents on page 62. Keep paper in its original wrapper and out of high humidity areas until needed. For more information, see Installing a toner cartridge on page 28.
.... Print quality troubleshooting 87 For more information, see Replacing the photoconductor on page 65. Make sure the paper is loaded correctly. If replacing the toner cartridge does not correct the problem, replace the photoconductor. Call a service representative. Problem Wrinkles or creases Solution Make sure paper is not too wet. The ... and original documents on page 62. Keep paper in its original wrapper and out of high humidity areas until needed. For more information, see Installing a toner cartridge on page 28.
User's Guide
Page 90
... was loaded correctly. For more information, see Faxing on the scanner glass. MFP receives a blank fax Ask the sender to the Ready prompt. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. Check...
... was loaded correctly. For more information, see Faxing on the scanner glass. MFP receives a blank fax Ask the sender to the Ready prompt. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. Check...
