Troubleshooting Guide
Page 1
Lexmark™ X34x Troubleshooting Guide Setup troubleshooting Incorrect language appears on the display 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP appears on the display. 3 Press . 4 Press or repeatedly until Language appears ... appears, you want appears on the X342n. If the software installation screen does not appear: 1 From the desktop, double-click My Computer. Jams and misfeeds troubleshooting Avoiding Jams Follow these steps: Note: Before reinstalling, shut down and restart the computer. 1 Disconnect the USB cable from the tray while printing. Note: After...
Lexmark™ X34x Troubleshooting Guide Setup troubleshooting Incorrect language appears on the display 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP appears on the display. 3 Press . 4 Press or repeatedly until Language appears ... appears, you want appears on the X342n. If the software installation screen does not appear: 1 From the desktop, double-click My Computer. Jams and misfeeds troubleshooting Avoiding Jams Follow these steps: Note: Before reinstalling, shut down and restart the computer. 1 Disconnect the USB cable from the tray while printing. Note: After...
Troubleshooting Guide
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... sides. • For copies, adjust the darkness settings by shaking the toner cartridge. • Install a new toner cartridge. Print quality troubleshooting Light or faded print AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • You may be able to the Ready prompt. Envelopes skew or fail to Set...and reinstall the software. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to...
... sides. • For copies, adjust the darkness settings by shaking the toner cartridge. • Install a new toner cartridge. Print quality troubleshooting Light or faded print AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • You may be able to the Ready prompt. Envelopes skew or fail to Set...and reinstall the software. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to...
Troubleshooting Guide
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...line splitters. • Check for temporarily disabling Call Waiting. Can receive but not receive faxes • Load paper to Set As Default. Scan troubleshooting Scanner does not respond • Check the display. If there is an error message, see the User's Guide. • Make sure cable ...and Faxes or Printers. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in the printer. • Check to see the...
...line splitters. • Check for temporarily disabling Call Waiting. Can receive but not receive faxes • Load paper to Set As Default. Scan troubleshooting Scanner does not respond • Check the display. If there is an error message, see the User's Guide. • Make sure cable ...and Faxes or Printers. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in the printer. • Check to see the...
User's Guide
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... MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and copy troubleshooting 84 Print quality troubleshooting 85 Scan troubleshooting ...88 Fax troubleshooting ...89 Error messages troubleshooting 91 Contents 5
... MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and copy troubleshooting 84 Print quality troubleshooting 85 Scan troubleshooting ...88 Fax troubleshooting ...89 Error messages troubleshooting 91 Contents 5
User's Guide
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...The User's Guide gives you instructions for setting You can find this document in the MFP box. Finding information about the MFP The Lexmark™ X340/X340n/X342n Multifunction Printer (MFP) comes with the following resources: Setup sheet Description Where to find The Setup sheet gives you instructions for ...this document on the Lexmark Web site or the MFP and other information such as: on the up hardware and software. Where to find You can find this CD in the MFP box or on the software CD that came with the MFP. • Maintenance • Troubleshooting • Safety ...
...The User's Guide gives you instructions for setting You can find this document in the MFP box. Finding information about the MFP The Lexmark™ X340/X340n/X342n Multifunction Printer (MFP) comes with the following resources: Setup sheet Description Where to find The Setup sheet gives you instructions for ...this document on the Lexmark Web site or the MFP and other information such as: on the up hardware and software. Where to find You can find this CD in the MFP box or on the software CD that came with the MFP. • Maintenance • Troubleshooting • Safety ...
User's Guide
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..., a third-party device (such as described in the setup steps. Getting the MFP ready to the public switched telephone network. If problems occur, see Setup troubleshooting on the computer screen to set up the printer. Connecting directly to a telephone wall jack CAUTION: Use only a 26 AWG or larger telecommunications (RJ-11...
..., a third-party device (such as described in the setup steps. Getting the MFP ready to the public switched telephone network. If problems occur, see Setup troubleshooting on the computer screen to set up the printer. Connecting directly to a telephone wall jack CAUTION: Use only a 26 AWG or larger telecommunications (RJ-11...
User's Guide
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10 Troubleshooting • Setup troubleshooting on page 72 • Jams and misfeeds troubleshooting on page 75 • Print and copy troubleshooting on page 84 • Print quality troubleshooting on page 85 • Scan troubleshooting on page 88 • Fax troubleshooting on page 89 • Error messages troubleshooting on page 91 Troubleshooting 71
10 Troubleshooting • Setup troubleshooting on page 72 • Jams and misfeeds troubleshooting on page 75 • Print and copy troubleshooting on page 84 • Print quality troubleshooting on page 85 • Scan troubleshooting on page 88 • Fax troubleshooting on page 89 • Error messages troubleshooting on page 91 Troubleshooting 71
User's Guide
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Setup troubleshooting Symptom Solution Incorrect language appears on the display. 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP appears on the display. 3 Press . 4 Press or repeatedly until ... is not lit. 1 Turn off the computer. 3 Restart the computer. 4 When the desktop appears, reinsert the software CD. 5 Follow the instructions on the MFP. Setup troubleshooting 72 Software will not install. Display is connected to re-enable your anti-virus software. 1 Remove the software CD. 2 Turn off the MFP. 2 Disconnect the...
Setup troubleshooting Symptom Solution Incorrect language appears on the display. 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP appears on the display. 3 Press . 4 Press or repeatedly until ... is not lit. 1 Turn off the computer. 3 Restart the computer. 4 When the desktop appears, reinsert the software CD. 5 Follow the instructions on the MFP. Setup troubleshooting 72 Software will not install. Display is connected to re-enable your anti-virus software. 1 Remove the software CD. 2 Turn off the MFP. 2 Disconnect the...
User's Guide
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Setup troubleshooting 73 Note: Connecting over a network Solution Make sure you are using the correct cable, that it is only available on the X342n. For more information, see Setting the network options (X342n only). Symptom Unable to connect over a network is securely connected, and the network options are properly configured.
Setup troubleshooting 73 Note: Connecting over a network Solution Make sure you are using the correct cable, that it is only available on the X342n. For more information, see Setting the network options (X342n only). Symptom Unable to connect over a network is securely connected, and the network options are properly configured.
User's Guide
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...: Note: Before reinstalling, shut down and restart the computer. 1 Disconnect the USB cable from the computer. 2 From the desktop, click Start Æ Programs Æ Lexmark Æ Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to the computer. For Windows XP, click Start to remove and then reinstall the drivers software... Computer icon. 2 Double-click the CD-ROM drive icon. If the software installation screen does not appear: 1 From the desktop, double-click My Computer. Setup troubleshooting 74
...: Note: Before reinstalling, shut down and restart the computer. 1 Disconnect the USB cable from the computer. 2 From the desktop, click Start Æ Programs Æ Lexmark Æ Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to the computer. For Windows XP, click Start to remove and then reinstall the drivers software... Computer icon. 2 Double-click the CD-ROM drive icon. If the software installation screen does not appear: 1 From the desktop, double-click My Computer. Setup troubleshooting 74
User's Guide
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... the paper stop. Use only new, unwrinkled paper. For more information, see Loading paper and original documents on page 76. Jams and misfeeds troubleshooting 75 Jams and misfeeds troubleshooting Follow these tips to feed Insert a single envelope in the manual feeder, and make sure the guides are positioned correctly. • Make sure...
... the paper stop. Use only new, unwrinkled paper. For more information, see Loading paper and original documents on page 76. Jams and misfeeds troubleshooting 75 Jams and misfeeds troubleshooting Follow these tips to feed Insert a single envelope in the manual feeder, and make sure the guides are positioned correctly. • Make sure...
User's Guide
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Note: To avoid tearing the paper, pull the paper out gently and slowly. Jams and misfeeds troubleshooting 76 Clearing a paper jam Use the following table to the jam. Message 200.xx Paper Jam 201.xx Paper Jam 202.xx Paper Jam 241....
Note: To avoid tearing the paper, pull the paper out gently and slowly. Jams and misfeeds troubleshooting 76 Clearing a paper jam Use the following table to the jam. Message 200.xx Paper Jam 201.xx Paper Jam 202.xx Paper Jam 241....
User's Guide
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Avoid contact with the fuser area to prevent burns. 1 Press the access button on the handle to direct light for an extended period of the MFP, and open the front cover. 1 2 2 Pull on the left side of time. Extended light exposure can cause print quality problems. Jams and misfeeds troubleshooting 77 Warning: Do not leave the print cartridge assembly exposed to remove the print cartridge assembly. 200/201 Paper Jam CAUTION: The fuser area is hot.
Avoid contact with the fuser area to prevent burns. 1 Press the access button on the handle to direct light for an extended period of the MFP, and open the front cover. 1 2 2 Pull on the left side of time. Extended light exposure can cause print quality problems. Jams and misfeeds troubleshooting 77 Warning: Do not leave the print cartridge assembly exposed to remove the print cartridge assembly. 200/201 Paper Jam CAUTION: The fuser area is hot.
User's Guide
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Jams and misfeeds troubleshooting 78 3 Remove the jammed paper by gently pulling it straight out. 4 Reinsert the print cartridge assembly.
Jams and misfeeds troubleshooting 78 3 Remove the jammed paper by gently pulling it straight out. 4 Reinsert the print cartridge assembly.
User's Guide
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5 Close the front cover. 6 Press Start to resume printing. Note: If you receive a 200.20 paper jam at the start of a print job, verify that the media settings match the acutal media size. Jams and misfeeds troubleshooting 79
5 Close the front cover. 6 Press Start to resume printing. Note: If you receive a 200.20 paper jam at the start of a print job, verify that the media settings match the acutal media size. Jams and misfeeds troubleshooting 79
User's Guide
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Jams and misfeeds troubleshooting 80 202 Paper Jam CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns. 1 Open the rear cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the rear cover. 4 Press Start to resume printing.
Jams and misfeeds troubleshooting 80 202 Paper Jam CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns. 1 Open the rear cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the rear cover. 4 Press Start to resume printing.
User's Guide
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Jams and misfeeds troubleshooting 81 Note: • Open Tray 1 for 242 Paper Jam. • 242 Paper Jam will only occur when Tray 2 is installed. • Tray 2 is optional and may be purchased separately. 2 Remove the jammed paper by gently pulling it straight out. Open Tray 2 for 241 Paper Jam. 241/242 Paper Jam 1 Open the appropriate paper tray.
Jams and misfeeds troubleshooting 81 Note: • Open Tray 1 for 242 Paper Jam. • 242 Paper Jam will only occur when Tray 2 is installed. • Tray 2 is optional and may be purchased separately. 2 Remove the jammed paper by gently pulling it straight out. Open Tray 2 for 241 Paper Jam. 241/242 Paper Jam 1 Open the appropriate paper tray.
User's Guide
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Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of the MFP. 2 Press Start to resume printing. 3 Insert the paper tray. 4 Press Start to resume printing. Jams and misfeeds troubleshooting 82
Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of the MFP. 2 Press Start to resume printing. 3 Insert the paper tray. 4 Press Start to resume printing. Jams and misfeeds troubleshooting 82
User's Guide
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Note: To prevent document jams, use the scanner glass rather than the ADF for thick, thin, or a mixed set of documents. 4 Press Start to resume. Jams and misfeeds troubleshooting 83 290/291/292 Scanner Jam 1 Open the ADF top cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the ADF top cover, and then load the documents back into the ADF.
Note: To prevent document jams, use the scanner glass rather than the ADF for thick, thin, or a mixed set of documents. 4 Press Start to resume. Jams and misfeeds troubleshooting 83 290/291/292 Scanner Jam 1 Open the ADF top cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the ADF top cover, and then load the documents back into the ADF.
User's Guide
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... see on page 72. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to Set ...the default printer. 1 Click Start Æ Settings Æ Printers and Faxes or Printers. If you are using the MFP. Print and copy troubleshooting 84 If you are scanning a document, wait until scanning is complete before using the manual feeder, this is closed. Remove and reinstall the software....
... see on page 72. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to Set ...the default printer. 1 Click Start Æ Settings Æ Printers and Faxes or Printers. If you are using the MFP. Print and copy troubleshooting 84 If you are scanning a document, wait until scanning is complete before using the manual feeder, this is closed. Remove and reinstall the software....