User Guide
Page 6
... Ordering staple cartridges ...172 Ordering a transfer roller...172 Recycling Lexmark products...172 Moving the printer...172 Before moving the printer ...172 Moving the printer to another location...173 Shipping the printer ...173 Administrative support 174 Finding advanced networking and administrator information ...174 Viewing reports...175 Adjusting Power Saver...175 Restoring the factory default settings 176 Troubleshooting 177 Solving basic problems...177 Solving basic printer problems ...177 Printer control panel display is blank or displays only diamonds 177 Embedded Web Server does...
... Ordering staple cartridges ...172 Ordering a transfer roller...172 Recycling Lexmark products...172 Moving the printer...172 Before moving the printer ...172 Moving the printer to another location...173 Shipping the printer ...173 Administrative support 174 Finding advanced networking and administrator information ...174 Viewing reports...175 Adjusting Power Saver...175 Restoring the factory default settings 176 Troubleshooting 177 Solving basic problems...177 Solving basic printer problems ...177 Printer control panel display is blank or displays only diamonds 177 Embedded Web Server does...
User Guide
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... clear. The USB drive may be corrupted. Formatting Flash DO NOT POWER OFF Wait for the message to clear. Hex Trace Ready The printer is in Print Properties when the confidential job was sent for the message to clear. The percentage completed appears on the display. Flushing buffer.... Enter PIN Enter the PIN you created in the Ready state, and Hex Trace is formatting the flash memory. You can use Hex Trace to troubleshoot printer problems. Insert staple cartridge Try one or more of the following: • Insert a staple cartridge to clear the message. • Press to ...
... clear. The USB drive may be corrupted. Formatting Flash DO NOT POWER OFF Wait for the message to clear. Hex Trace Ready The printer is in Print Properties when the confidential job was sent for the message to clear. The percentage completed appears on the display. Flushing buffer.... Enter PIN Enter the PIN you created in the Ready state, and Hex Trace is formatting the flash memory. You can use Hex Trace to troubleshoot printer problems. Insert staple cartridge Try one or more of the following: • Insert a staple cartridge to clear the message. • Press to ...
User Guide
Page 177
... THE NETWORK CONNECTIONS Make sure the printer and computer are correct. Check the printer power switch. • The printer cable is blank or displays only diamonds The printer self test failed. Printer control panel display is securely attached to...printer IP address to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are turned on . Try one or more information, see your system administrator. Troubleshooting 177 Troubleshooting Solving basic problems Solving basic printer...
... THE NETWORK CONNECTIONS Make sure the printer and computer are correct. Check the printer power switch. • The printer cable is blank or displays only diamonds The printer self test failed. Printer control panel display is securely attached to...printer IP address to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are turned on . Try one or more information, see your system administrator. Troubleshooting 177 Troubleshooting Solving basic problems Solving basic printer...
User Guide
Page 178
...printing the network setup page again. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Copies of the printer software are also available on the display before sending a job to make sure you are using a USB...dialog appears. 3 Select Print as image. 4 Click OK. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the status shows Connected. If the status is supported. Troubleshooting 178 Solving printing problems Multiple‑language PDFs do not print These are possible solutions....
...printing the network setup page again. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Copies of the printer software are also available on the display before sending a job to make sure you are using a USB...dialog appears. 3 Select Print as image. 4 Click OK. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the status shows Connected. If the status is supported. Troubleshooting 178 Solving printing problems Multiple‑language PDFs do not print These are possible solutions....
User Guide
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... secure. Try one or more of pages in the job. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to print These are possible solutions. Troubleshooting 179 MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET ...CABLE For more information, see the setup documentation that came with the printer. For more information, visit the Lexmark Web site at...
... secure. Try one or more of pages in the job. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to print These are possible solutions. Troubleshooting 179 MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET ...CABLE For more information, see the setup documentation that came with the printer. For more information, visit the Lexmark Web site at...
User Guide
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...to be linked. • Move the paper guides to the correct positions for each tray. Turn the printer off and back on the display, then you must set Collate to On. Try one or more ...software overrides the setting in the Finishing menu. Try one or more of pages in the job. Troubleshooting 180 Job prints from the wrong tray or on the wrong paper CHECK THE PAPER TYPE SETTING ...Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print,...
...to be linked. • Move the paper guides to the correct positions for each tray. Turn the printer off and back on the display, then you must set Collate to On. Try one or more ...software overrides the setting in the Finishing menu. Try one or more of pages in the job. Troubleshooting 180 Job prints from the wrong tray or on the wrong paper CHECK THE PAPER TYPE SETTING ...Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print,...
User Guide
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...IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait about 10 seconds, and then turn the printer on. If an option is not functioning, then make sure it . Troubleshooting 181 MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk.... For more of the following: RESET THE PRINTER Turn the printer off . 2 Unplug the power cord from the printer control panel. Solving option problems Settings chosen...
...IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait about 10 seconds, and then turn the printer on. If an option is not functioning, then make sure it . Troubleshooting 181 MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk.... For more of the following: RESET THE PRINTER Turn the printer off . 2 Unplug the power cord from the printer control panel. Solving option problems Settings chosen...
User Guide
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... documentation that the paper tray is turned on. Paper trays These are possible solutions. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on our Web site at www.lexmark.com/publications. Troubleshooting 182 MAKE SURE THE OPTION IS SELECTED From the computer you are printing from , select...
... documentation that the paper tray is turned on. Paper trays These are possible solutions. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on our Web site at www.lexmark.com/publications. Troubleshooting 182 MAKE SURE THE OPTION IS SELECTED From the computer you are printing from , select...
User Guide
Page 183
...enters the mailbox, then it may not be properly installed. Troubleshooting 183 Envelope feeder These are using . 2 For more of the following: RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on page 62. Duplex unit If the duplex unit is ...it may not be properly installed. For more information, see the hardware setup documentation that came with the duplex unit, or go to www.lexmark.com/publications to print, specify the correct settings from the computer: • For Windows users, specify the settings from Print Properties. ...
...enters the mailbox, then it may not be properly installed. Troubleshooting 183 Envelope feeder These are using . 2 For more of the following: RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on page 62. Duplex unit If the duplex unit is ...it may not be properly installed. For more information, see the hardware setup documentation that came with the duplex unit, or go to www.lexmark.com/publications to print, specify the correct settings from the computer: • For Windows users, specify the settings from Print Properties. ...
User Guide
Page 184
Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are... the multipurpose feeder. Hard disk with adapter Make sure the hard disk is securely connected to the printer system board. CHECK THE CABLE Make sure you load does not exceed the maximum stack height indicated ...securely connected to the printer system board. MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing, see the chapter about paper and specialty media guidelines. Troubleshooting 184 Memory card ...
Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are... the multipurpose feeder. Hard disk with adapter Make sure the hard disk is securely connected to the printer system board. CHECK THE CABLE Make sure you load does not exceed the maximum stack height indicated ...securely connected to the printer system board. MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing, see the chapter about paper and specialty media guidelines. Troubleshooting 184 Memory card ...
User Guide
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...appears, and then press . The pages are formatted, Printing Quality Test Pages appears, and then the pages print. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu...then press . Clear jammed paper from a fresh package. • Store paper in the tray to the correct positions for the paper size loaded. Troubleshooting 185 CHECK THE PAPER GUIDES Move the guides in its power‑on . 3 Release both buttons when Performing Self Test appears. THE PAPER MAY ...
...appears, and then press . The pages are formatted, Printing Quality Test Pages appears, and then the pages print. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu...then press . Clear jammed paper from a fresh package. • Store paper in the tray to the correct positions for the paper size loaded. Troubleshooting 185 CHECK THE PAPER GUIDES Move the guides in its power‑on . 3 Release both buttons when Performing Self Test appears. THE PAPER MAY ...
User Guide
Page 186
... information, contact Customer Support. If the problem continues, the printer may have a printer part that requires adjustment or replacement. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray to the correct positions for service. Troubleshooting 186 The information in the following : CHECK THE GUIDES Move...
... information, contact Customer Support. If the problem continues, the printer may have a printer part that requires adjustment or replacement. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray to the correct positions for service. Troubleshooting 186 The information in the following : CHECK THE GUIDES Move...
User Guide
Page 187
Troubleshooting 187 Ghost images ABCDE ABCDE ABCDE CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct...Incorrect margins ABCD ABCD ABCD Gray background ABCDE ABCDE ABCDE CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For ...
Troubleshooting 187 Ghost images ABCDE ABCDE ABCDE CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct...Incorrect margins ABCD ABCD ABCD Gray background ABCDE ABCDE ABCDE CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For ...
User Guide
Page 188
Troubleshooting 188 These are possible solutions. Try one or more of the following: CHECK THE ...solutions. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct ... : CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct ...
Troubleshooting 188 These are possible solutions. Try one or more of the following: CHECK THE ...solutions. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct ... : CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct ...
User Guide
Page 189
... Replace the fuser. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Troubleshooting 189 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in its original wrapper until you use it. ...Print is too high. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh users,...
... Replace the fuser. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Troubleshooting 189 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in its original wrapper until you use it. ...Print is too high. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh users,...
User Guide
Page 190
...THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Print dialog. Print is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh...with rough finishes. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Troubleshooting 190 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before...
...THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Print dialog. Print is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh...with rough finishes. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Troubleshooting 190 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before...
User Guide
Page 191
... if the defects occur every: • 88.0 mm (3.46 in.) • 95.2 mm (3.75 in .). THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Troubleshooting 191 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the...
... if the defects occur every: • 88.0 mm (3.46 in.) • 95.2 mm (3.75 in .). THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Troubleshooting 191 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the...
User Guide
Page 192
... from side to side to redistribute the toner, and then reinstall it . Solid color pages These are using paper that meets the printer specifications. Troubleshooting 192 CHECK THE PAPER Make sure you are possible solutions. Try one . THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER... Replace the used print cartridge with a new one or more of paper. • Use only transparencies recommended by the printer manufacturer. • Make ...
... from side to side to redistribute the toner, and then reinstall it . Solid color pages These are using paper that meets the printer specifications. Troubleshooting 192 CHECK THE PAPER Make sure you are possible solutions. Try one . THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER... Replace the used print cartridge with a new one or more of paper. • Use only transparencies recommended by the printer manufacturer. • Make ...
User Guide
Page 193
... ABCDE ABCDE ABCDE These are the possible solutions. CAUTION-HOT SURFACE: The inside of injury from the Print dialog and pop‑up menus. Troubleshooting 193 THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with a new one or more information, contact Customer...touching. For more of the following: THE TONER IS SMEARED Select another tray or feeder to feed the paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • For...
... ABCDE ABCDE ABCDE These are the possible solutions. CAUTION-HOT SURFACE: The inside of injury from the Print dialog and pop‑up menus. Troubleshooting 193 THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with a new one or more information, contact Customer...touching. For more of the following: THE TONER IS SMEARED Select another tray or feeder to feed the paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • For...
User Guide
Page 194
Troubleshooting 194 Streaked vertical lines ABCDE ABCDE ABCDE These are possible solutions. Try one or more of the following : THE PRINT CARTRIDGE MAY...Try one or more of the following : THE TONER IS SMEARED Select another tray or feeder to feed paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • For...dialog and pop‑up menus. THERE IS TONER IN THE PAPER PATH Contact Customer Support. To reduce the risk of the printer might be hot.
Troubleshooting 194 Streaked vertical lines ABCDE ABCDE ABCDE These are possible solutions. Try one or more of the following : THE PRINT CARTRIDGE MAY...Try one or more of the following : THE TONER IS SMEARED Select another tray or feeder to feed paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • For...dialog and pop‑up menus. THERE IS TONER IN THE PAPER PATH Contact Customer Support. To reduce the risk of the printer might be hot.