User Guide
Page 4
... printer...86 Cleaning the scanner glass...86 Troubleshooting 87 Before you troubleshoot...87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...93 Print troubleshooting...94 Copy and scan troubleshooting...96 Memory card troubleshooting...98 Wireless troubleshooting...99 Notices 118 Product information...118 Edition...
... printer...86 Cleaning the scanner glass...86 Troubleshooting 87 Before you troubleshoot...87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem...87 Setup troubleshooting...87 Jams and misfeeds troubleshooting...93 Print troubleshooting...94 Copy and scan troubleshooting...96 Memory card troubleshooting...98 Wireless troubleshooting...99 Notices 118 Product information...118 Edition...
User Guide
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...The setup documentation came with the printer and is available on the Lexmark Web site at www.lexmark.com/publications/. Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is also ...Deep Clean Printhead" features. These features clean the printhead nozzles to www.lexmark.com/recycle. Recycling • Return ink cartridges for ? To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment. Before replacing and recycling your ink cartridges, try using printer...
...The setup documentation came with the printer and is available on the Lexmark Web site at www.lexmark.com/publications/. Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is also ...Deep Clean Printhead" features. These features clean the printhead nozzles to www.lexmark.com/recycle. Recycling • Return ink cartridges for ? To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment. Before replacing and recycling your ink cartridges, try using printer...
User Guide
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...program or application, and then click Help. Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support Telephone...; Machine Type number • Serial number • Date purchased • Store where purchased In the US, call us at support.lexmark.com. • Rest of the world-See the printed warranty that came with the printer software. • The printer software is ...
...program or application, and then click Help. Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support Telephone...; Machine Type number • Serial number • Date purchased • Store where purchased In the US, call us at support.lexmark.com. • Rest of the world-See the printed warranty that came with the printer software. • The printer software is ...
User Guide
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...• Contact technical support. Note: This program is installed automatically with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Access your printer model. Printer software Use the ...to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for Office) Lexmark Fax Solutions (referred to as Fax Solutions) Abbyy Sprint OCR Lexmark Wireless Setup Utility (referred ...
...• Contact technical support. Note: This program is installed automatically with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Access your printer model. Printer software Use the ...to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for Office) Lexmark Fax Solutions (referred to as Fax Solutions) Abbyy Sprint OCR Lexmark Wireless Setup Utility (referred ...
User Guide
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... Properties, a Printing Preferences dialog appears. Using the Macintosh printer software Software installed during installation. Use the Lexmark All-In-One Center (referred to as All-In-One Center) Lexmark Fax Setup Utility (referred to as the following: • Select the number of copies to use....Enhance images. • Save settings. Printer software Applications are saved in Mac OS X v10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on thecomputer.
... Properties, a Printing Preferences dialog appears. Using the Macintosh printer software Software installed during installation. Use the Lexmark All-In-One Center (referred to as All-In-One Center) Lexmark Fax Setup Utility (referred to as the following: • Select the number of copies to use....Enhance images. • Save settings. Printer software Applications are saved in Mac OS X v10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on thecomputer.
User Guide
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...after a minute, then click the CD icon on the desktop. 3 Double-click the Lexmark Extras folder. 4 Double-click Lexmark Setup Assistant. 5 Follow the instructions on troubleshooting specific connection types if you encounter difficulties during wireless configuration. See related topics on the ...3 Select Printer Home. 4 Click the Settings tab. 5 Click the Wireless setup utility link. 6 Follow the instructions on troubleshooting specific connection types if you encounter difficulties during wireless configuration. Switching between USB and wireless connections (Windows only) You can change...
...after a minute, then click the CD icon on the desktop. 3 Double-click the Lexmark Extras folder. 4 Double-click Lexmark Setup Assistant. 5 Follow the instructions on troubleshooting specific connection types if you encounter difficulties during wireless configuration. See related topics on the ...3 Select Printer Home. 4 Click the Settings tab. 5 Click the Wireless setup utility link. 6 Follow the instructions on troubleshooting specific connection types if you encounter difficulties during wireless configuration. Switching between USB and wireless connections (Windows only) You can change...
User Guide
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...support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for paper jam messages, and clear any errors. • Check for telephone technical support Setup troubleshooting ...select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and ...
...support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for paper jam messages, and clear any errors. • Check for telephone technical support Setup troubleshooting ...select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and ...
User Guide
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... from the print queue" on page 92 • "Cannot print through USB" on page 92 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the... for three seconds to turn the printer on the display, indicating that the printer has been reset. 3 Complete the initial printer setup. Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following...
... from the print queue" on page 92 • "Cannot print through USB" on page 92 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the... for three seconds to turn the printer on the display, indicating that the printer has been reset. 3 Complete the initial printer setup. Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following...
User Guide
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Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Troubleshooting 89 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Troubleshooting 89 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead.
User Guide
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... a new one or more of the printhead. 3 Close the printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. Before you encountered problems while installing, or if your printer does not...square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the matching color slot of the following : MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE PRINTER BOX TEMPORARILY DISABLE SECURITY PROGRAMS IN...
... a new one or more of the printhead. 3 Close the printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. Before you encountered problems while installing, or if your printer does not...square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the matching color slot of the following : MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE PRINTER BOX TEMPORARILY DISABLE SECURITY PROGRAMS IN...
User Guide
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...AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on page 12 for any obvious damage. An alignment page prints. Troubleshooting 91 Press to Align Printer, and the press . RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is marked with a USB... If the cartridges do not seem to fit, make sure the printhead is finished. Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . ...
...AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on page 12 for any obvious damage. An alignment page prints. Troubleshooting 91 Press to Align Printer, and the press . RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is marked with a USB... If the cartridges do not seem to fit, make sure the printhead is finished. Printer is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . ...
User Guide
Page 92
...Turn off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the print queue If you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer... on the printer. The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. REMOVE AND REINSTALL THE PRINTER SOFTWARE Troubleshooting 92 The USB port is enabled. If this problem persists, then check our Web site for updates for any obvious damage. RESTART THE COMPUTER ...
...Turn off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the print queue If you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer... on the printer. The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. REMOVE AND REINSTALL THE PRINTER SOFTWARE Troubleshooting 92 The USB port is enabled. If this problem persists, then check our Web site for updates for any obvious damage. RESTART THE COMPUTER ...
User Guide
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Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 93 • "Paper jam in the paper support" on page 93 • "Paper or specialty media misfeeds" ... more of the following: CHECK PAPER CONDITION Use only new, unwrinkled paper. Paper jam in the printer Note: The parts inside the printer are sensitive. Troubleshooting 93 Note: Be careful not to tear the paper while removing it . 4 Press to turn off the printer. 2 Check the paper tray or lift the...
Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 93 • "Paper jam in the paper support" on page 93 • "Paper or specialty media misfeeds" ... more of the following: CHECK PAPER CONDITION Use only new, unwrinkled paper. Paper jam in the printer Note: The parts inside the printer are sensitive. Troubleshooting 93 Note: Be careful not to tear the paper while removing it . 4 Press to turn off the printer. 2 Check the paper tray or lift the...
User Guide
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... (0.25 in.) for letter-size paper - 3.37 mm (0.133 in.) for your paper or specialty media. Troubleshooting 94 REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page" on page 94 • "Streaks or lines... slow" on page 95 • "Computer slows down when printing" on page 96 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you are not sure which side...
... (0.25 in.) for letter-size paper - 3.37 mm (0.133 in.) for your paper or specialty media. Troubleshooting 94 REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of the page" on page 94 • "Streaks or lines... slow" on page 95 • "Computer slows down when printing" on page 96 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you are not sure which side...
User Guide
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... MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Troubleshooting 95 Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more RAM. Print speed is slow If the "...Before you are printing on the printed image, then contact technical support. For example, if you troubleshoot" checklist does not solve the problem, then try one or more of graphics and images in the document. • Remove as many unused fonts ...
... MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Troubleshooting 95 Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more RAM. Print speed is slow If the "...Before you are printing on the printed image, then contact technical support. For example, if you troubleshoot" checklist does not solve the problem, then try one or more of graphics and images in the document. • Remove as many unused fonts ...
User Guide
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...; "Copier or scanner does not respond" on page 97 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE... SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY Troubleshooting 96 Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER...
...; "Copier or scanner does not respond" on page 97 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE... SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY Troubleshooting 96 Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER...
User Guide
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...CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Cannot scan to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO...LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable ...
...CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A LOWER SCANNING RESOLUTION Cannot scan to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO...LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable ...
User Guide
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...of the computer. If the cable is marked with a USB symbol. Cannot print documents from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer...is not damaged. • Make sure memory card contains supported file types. Nothing happens when a memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try the following checklist to solve most memory card problems: • Make sure that the correct host...
...of the computer. If the cable is marked with a USB symbol. Cannot print documents from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer...is not damaged. • Make sure memory card contains supported file types. Nothing happens when a memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try the following checklist to solve most memory card problems: • Make sure that the correct host...
User Guide
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... when connected to Virtual Private Network (VPN)" on page 114 • "Resolving intermittent wireless communications issues" on page 115 Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following : MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND READY SELECT... are communicating. Select the printer from the computer or the computer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try connecting to the Internet over a wireless connection...
... when connected to Virtual Private Network (VPN)" on page 114 • "Resolving intermittent wireless communications issues" on page 115 Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following : MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND READY SELECT... are communicating. Select the printer from the computer or the computer from a memory card across a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try connecting to the Internet over a wireless connection...
User Guide
Page 100
... not appear in the printers folder or as a printer option when sending a print job, then you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON Turning the access point off and then back... system cameras, other wireless networks, and some Bluetooth devices. A security key is using WEP, WPA, or WPA2 share the same security key. Troubleshooting 100 All devices on again can sometimes refresh network connections and resolve connectivity issues. Print a network setup page to Yes, and then press . ...
... not appear in the printers folder or as a printer option when sending a print job, then you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON Turning the access point off and then back... system cameras, other wireless networks, and some Bluetooth devices. A security key is using WEP, WPA, or WPA2 share the same security key. Troubleshooting 100 All devices on again can sometimes refresh network connections and resolve connectivity issues. Print a network setup page to Yes, and then press . ...