Quick Reference
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Contents 4 Configuring Wi‑Fi Protected Setup manually 42 Troubleshooting 43 Notices 52 Edition notice...52 Index 53
Contents 4 Configuring Wi‑Fi Protected Setup manually 42 Troubleshooting 43 Notices 52 Edition notice...52 Index 53
Quick Reference
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...the environment and are continually improving our printers to Sleep mode after the printer is left idle for reuse or recycling through the Lexmark Cartridge Collection Program. These modes can print up a fax connection, and accomplishing common printer tasks like printing, copying, scanning,... Reference Guide contains instructions on adding your printer model). • Preview print jobs before printing. It also includes information on troubleshooting printer setup issues as well as solving basic networking and faxing problems. For additional information, see the following: What are you...
...the environment and are continually improving our printers to Sleep mode after the printer is left idle for reuse or recycling through the Lexmark Cartridge Collection Program. These modes can print up a fax connection, and accomplishing common printer tasks like printing, copying, scanning,... Reference Guide contains instructions on adding your printer model). • Preview print jobs before printing. It also includes information on troubleshooting printer setup issues as well as solving basic networking and faxing problems. For additional information, see the following: What are you...
Quick Reference
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... line 1 While the printer is properly connected to the telephone line. If you do not hear a dial tone, then review Step 1 or see the "Fax troubleshooting checklist" on your telephone number, and then press . EXT LINE NFN PHONE LINE To connect: 1 Connect one end of a telephone cable to the port of...
... line 1 While the printer is properly connected to the telephone line. If you do not hear a dial tone, then review Step 1 or see the "Fax troubleshooting checklist" on your telephone number, and then press . EXT LINE NFN PHONE LINE To connect: 1 Connect one end of a telephone cable to the port of...
Quick Reference
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...the setting, press the left or right arrow button to scroll to Yes, and then press . Troubleshooting Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged ...click OK. 4 Click Install, and then follow the instructions on the display If the "Before you troubleshoot" checklist does not solve the problem, then try uninstalling and reinstalling the software. Installation screen did not...problem Visit our Web site at http://support.lexmark.com to turn off , wait about 10 seconds, and then turn the printer back on.
...the setting, press the left or right arrow button to scroll to Yes, and then press . Troubleshooting Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged ...click OK. 4 Click Install, and then follow the instructions on the display If the "Before you troubleshoot" checklist does not solve the problem, then try uninstalling and reinstalling the software. Installation screen did not...problem Visit our Web site at http://support.lexmark.com to turn off , wait about 10 seconds, and then turn the printer back on.
Quick Reference
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...into the matching color slot of the printhead. 3 Close the printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try either of the following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer... THE PRINTER POWER SUPPLY 1 Turn off the printer. If the cable is printing blank pages Blank pages may have connected to a defective port. Troubleshooting CHECK THE USB CONNECTION 1 Check the USB cable for three seconds to turn off the printer. 2 Unplug the power cord from the wall outlet...
...into the matching color slot of the printhead. 3 Close the printer. Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try either of the following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer... THE PRINTER POWER SUPPLY 1 Turn off the printer. If the cable is printing blank pages Blank pages may have connected to a defective port. Troubleshooting CHECK THE USB CONNECTION 1 Check the USB cable for three seconds to turn off the printer. 2 Unplug the power cord from the wall outlet...
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... one or more of the computer. For more of Sleep mode, then reset the power: 1 Unplug the power cord from the print queue If you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly... USB Host Controller and USB Root Hub are listed, then the USB port is not in Sleep mode. REMOVE AND REINSTALL THE PRINTER SOFTWARE Fax troubleshooting • "Fax troubleshooting checklist" on page 46 • "Cannot send faxes" on the printer. An alignment page prints. Note: If you...
... one or more of the computer. For more of Sleep mode, then reset the power: 1 Unplug the power cord from the print queue If you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly... USB Host Controller and USB Root Hub are listed, then the USB port is not in Sleep mode. REMOVE AND REINSTALL THE PRINTER SOFTWARE Fax troubleshooting • "Fax troubleshooting checklist" on page 46 • "Cannot send faxes" on the printer. An alignment page prints. Note: If you...
Quick Reference
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... securely plugged in a private branch exchange, this can dial the actual fax number or telephone number. Cannot send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of numbers that the cables are set up and configured correctly according to...other topics in the faxed document if there is too much noise on the line. Troubleshooting • "Cannot receive faxes" on page 47 • "Cannot run the fax software" on page 47 Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: ...
... securely plugged in a private branch exchange, this can dial the actual fax number or telephone number. Cannot send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of numbers that the cables are set up and configured correctly according to...other topics in the faxed document if there is too much noise on the line. Troubleshooting • "Cannot receive faxes" on page 47 • "Cannot run the fax software" on page 47 Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: ...
Quick Reference
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...printer picks up on a greater number of rings than the answering machine. • The printer picks up on page 13. Wireless network troubleshooting If you need to connect the printer to a distinctive ring service). However, if the printer memory is full. The valid characters are ...Answer Off), then you are having trouble setting up to the printer memory before you can print it later. Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following are all plugged in the printer memory. MAKE SURE THAT THE PRINTER MEMORY IS...
...printer picks up on a greater number of rings than the answering machine. • The printer picks up on page 13. Wireless network troubleshooting If you need to connect the printer to a distinctive ring service). However, if the printer memory is full. The valid characters are ...Answer Off), then you are having trouble setting up to the printer memory before you can print it later. Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following are all plugged in the printer memory. MAKE SURE THAT THE PRINTER MEMORY IS...
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..., or if your VPN session, and then try uninstalling and reinstalling the software. Before you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON Wait one minute ...including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. If your network is like a password. Troubleshooting Print a network setup page to reestablish the connection. Make sure the printer and access point are A-F, a-f, and 0-9. Printing a network setup page...
..., or if your VPN session, and then try uninstalling and reinstalling the software. Before you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON Wait one minute ...including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. If your network is like a password. Troubleshooting Print a network setup page to reestablish the connection. Make sure the printer and access point are A-F, a-f, and 0-9. Printing a network setup page...
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... these boxes and need more than 100 feet apart. c Click OK. If you are not the same, then run the utility again to print wirelessly. Troubleshooting • From 8 to the wireless network. ASCII characters are case‑sensitive. ASCII characters in a WPA passphrase are letters, numbers, and symbols found on the...
... these boxes and need more than 100 feet apart. c Click OK. If you are not the same, then run the utility again to print wirelessly. Troubleshooting • From 8 to the wireless network. ASCII characters are case‑sensitive. ASCII characters in a WPA passphrase are letters, numbers, and symbols found on the...
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... that the printer is displayed in a safe place for the SSID. 4 Write down the SSID, security type, and the WEP key/WPA passphrase (if shown). Troubleshooting In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is...
... that the printer is displayed in a safe place for the SSID. 4 Write down the SSID, security type, and the WEP key/WPA passphrase (if shown). Troubleshooting In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is...
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... a USB port, then scroll through the list and select the port with your wireless router, is working and is operating correctly, then continue troubleshooting. The selected port has a check mark beside it in the Port column. 6 If the Description column of the selected port indicates that came...Click the box next to Enable bidirectional support if it is not already checked. 7 Click Apply > OK, and then try to print again. Troubleshooting 51 • Make sure your DHCP server, which may also be your wireless router. If the printer and computer have valid IP addresses and the...
... a USB port, then scroll through the list and select the port with your wireless router, is working and is operating correctly, then continue troubleshooting. The selected port has a check mark beside it in the Port column. 6 If the Description column of the selected port indicates that came...Click the box next to Enable bidirectional support if it is not already checked. 7 Click Apply > OK, and then try to print again. Troubleshooting 51 • Make sure your DHCP server, which may also be your wireless router. If the printer and computer have valid IP addresses and the...
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...send faxes 46 cartridges, ink ordering 16 checking an unresponsive printer 43 checking the dial tone 37 checklist before you troubleshoot 43 fax troubleshooting 46 cleaning printhead nozzles 18 Communication not available message 50 configuring Wi‑Fi Protected Setup PBC, Push Button Configuration...telephone service 33 DSL connection 32 standard telephone line connection 30 VoIP 32 fax troubleshooting cannot receive faxes 47 cannot run fax software 47 cannot send faxes 46 fax troubleshooting checklist 46 faxing Auto Answer setting 37 receiving automatically 40 receiving manually 40 sending...
...send faxes 46 cartridges, ink ordering 16 checking an unresponsive printer 43 checking the dial tone 37 checklist before you troubleshoot 43 fax troubleshooting 46 cleaning printhead nozzles 18 Communication not available message 50 configuring Wi‑Fi Protected Setup PBC, Push Button Configuration...telephone service 33 DSL connection 32 standard telephone line connection 30 VoIP 32 fax troubleshooting cannot receive faxes 47 cannot run fax software 47 cannot send faxes 46 fax troubleshooting checklist 46 faxing Auto Answer setting 37 receiving automatically 40 receiving manually 40 sending...
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... a flash drive 23 PictBridge and USB port location 12 power supply port location 13 Print dialog launching 20 print job canceling 23 print troubleshooting cannot delete documents from print queue 45 printer features 6 models 6 setting up 6 printer control panel buttons 13 location 12 using 13...telephone line connection 30 VoIP connection 32 setting up printer 6 on wireless network (Macintosh) 41 on wireless network (Windows) 41 setup troubleshooting cannot print through USB 45 incorrect language appears on display 43 installation screen did not appear automatically 43 page does not print 44 ...
... a flash drive 23 PictBridge and USB port location 12 power supply port location 13 Print dialog launching 20 print job canceling 23 print troubleshooting cannot delete documents from print queue 45 printer features 6 models 6 setting up 6 printer control panel buttons 13 location 12 using 13...telephone line connection 30 VoIP connection 32 setting up printer 6 on wireless network (Macintosh) 41 on wireless network (Windows) 41 setup troubleshooting cannot print through USB 45 incorrect language appears on display 43 installation screen did not appear automatically 43 page does not print 44 ...
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Index 55 Printing Preferences 19 Product Update 19 Status Messenger 19 Status Monitor Center 19 Tools for Office 19 Wireless Setup Utility 19 wireless network information needed for setting up wireless printing 41 installing printer on (Macintosh) 41 installing printer on (Windows) 41 troubleshooting 47 wireless setup information needed for 41 wireless troubleshooting cannot print over wireless network 48 Wi‑Fi Protected Setup configuring manually 42 using 41 Wi‑Fi Protected Setup logo identifying 41
Index 55 Printing Preferences 19 Product Update 19 Status Messenger 19 Status Monitor Center 19 Tools for Office 19 Wireless Setup Utility 19 wireless network information needed for setting up wireless printing 41 installing printer on (Macintosh) 41 installing printer on (Windows) 41 troubleshooting 47 wireless setup information needed for 41 wireless troubleshooting cannot print over wireless network 48 Wi‑Fi Protected Setup configuring manually 42 using 41 Wi‑Fi Protected Setup logo identifying 41
User's Guide
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... printer 126 Maintaining ink cartridges...126 Cleaning the exterior of the printer...127 Cleaning the scanner glass...128 Moving the printer to another location 128 Troubleshooting 130 Before you troubleshoot...130 If Troubleshooting does not solve your problem 130
... printer 126 Maintaining ink cartridges...126 Cleaning the exterior of the printer...127 Cleaning the scanner glass...128 Moving the printer to another location 128 Troubleshooting 130 Before you troubleshoot...130 If Troubleshooting does not solve your problem 130
User's Guide
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Contents 5 Setup troubleshooting...130 Understanding printer messages...135 Clearing paper jams...143 Print troubleshooting...150 Copy and scan troubleshooting...153 Fax troubleshooting...155 Network troubleshooting...160 Notices...172 Product information...172 Edition notice...172 Power consumption...176 Index...190
Contents 5 Setup troubleshooting...130 Understanding printer messages...135 Clearing paper jams...143 Print troubleshooting...150 Copy and scan troubleshooting...153 Fax troubleshooting...155 Network troubleshooting...160 Notices...172 Product information...172 Edition notice...172 Power consumption...176 Index...190
User's Guide
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... so that they may serve you looking for and maintaining the printer • Troubleshooting and solving problems Creating and customizing printer solutions, depending on your printer model • Caring for ? Click HELP to http://smartsolutions.lexmark.com. Lexmark Support Web site- For updates, check our Web site at http://...
... so that they may serve you looking for and maintaining the printer • Troubleshooting and solving problems Creating and customizing printer solutions, depending on your printer model • Caring for ? Click HELP to http://smartsolutions.lexmark.com. Lexmark Support Web site- For updates, check our Web site at http://...
User's Guide
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...? Assign one telephone line. How can hear a dial tone on the line and through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on a dedicated fax line, then you may set the printer to pick up calls first and your telephone numbers to the printer as the...
...? Assign one telephone line. How can hear a dial tone on the line and through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on a dedicated fax line, then you may set the printer to pick up calls first and your telephone numbers to the printer as the...
User's Guide
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... the installation dialog does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run. See related topics on troubleshooting specific connection types if you access your printer for authentication to the network Note: Make sure you have an Ethernet cable to connect the printer...
... the installation dialog does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run. See related topics on troubleshooting specific connection types if you access your printer for authentication to the network Note: Make sure you have an Ethernet cable to connect the printer...