User's Guide
Page 4
...FormFeed, Tear Off and Load/Unload 68 Printer power switch is on, but does not print ...67 Printer alarm sounds...67 Printer goes to the right during printing ...68 Incorrect line length; Troubleshooting 62 Checking an unresponsive printer...62 Testing the printer...62 Checking the printer status...63 Adjusting character (bidirectional) alignment.........73 Print is too light ...73 Dots are missing or print quality is poor ...73 Characters are wrong or missing ...74 Forms are smudged or print is off...68 Left margin moves to the Tear Off position before the print job finishes 67 Buttons do...
...FormFeed, Tear Off and Load/Unload 68 Printer power switch is on, but does not print ...67 Printer alarm sounds...67 Printer goes to the right during printing ...68 Incorrect line length; Troubleshooting 62 Checking an unresponsive printer...62 Testing the printer...62 Checking the printer status...63 Adjusting character (bidirectional) alignment.........73 Print is too light ...73 Dots are missing or print quality is poor ...73 Characters are wrong or missing ...74 Forms are smudged or print is off...68 Left margin moves to the Tear Off position before the print job finishes 67 Buttons do...
User's Guide
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.../Stop again to continue printing a printer test page. Troubleshooting 62 The printer test page stops printing after a complete line of these possibilities, turn the printer off . 3 Press and hold LineFeed while turning the printer on. 4 Release LineFeed when printing starts. This often fixes the problem. Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure...
.../Stop again to continue printing a printer test page. Troubleshooting 62 The printer test page stops printing after a complete line of these possibilities, turn the printer off . 3 Press and hold LineFeed while turning the printer on. 4 Release LineFeed when printing starts. This often fixes the problem. Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure...
User's Guide
Page 63
...and the ribbon cartridge is in the buffer that needs to correct the condition. Normal offline condition 1 Load paper. 2 Press Start/Stop. Troubleshooting 63 Note: Many error codes can be printed. No action required. The Paper Out light goes off and back on again to exit Hex... Trace mode. Different patterns and combinations of the printer and actions needed to be corrected by turning the printer off and back on . The printer has data in the continuous forms position. Printer status Control panel lights Power Ready Paper Out Power Ready Paper Out Power...
...and the ribbon cartridge is in the buffer that needs to correct the condition. Normal offline condition 1 Load paper. 2 Press Start/Stop. Troubleshooting 63 Note: Many error codes can be printed. No action required. The Paper Out light goes off and back on again to exit Hex... Trace mode. Different patterns and combinations of the printer and actions needed to be corrected by turning the printer off and back on . The printer has data in the continuous forms position. Printer status Control panel lights Power Ready Paper Out Power Ready Paper Out Power...
User's Guide
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.... 4 Make sure the carrier packing tape has been removed. 5 With the printer on . Note: Make sure the paper is stopped. 6 If the printer test fails, contact Customer Support. Troubleshooting 64 Make sure the Tractor 2 option is a power supply problem. Note: If the printer is not beeping, there is installed correctly. a Replace the ribbon cartridge...
.... 4 Make sure the carrier packing tape has been removed. 5 With the printer on . Note: Make sure the paper is stopped. 6 If the printer test fails, contact Customer Support. Troubleshooting 64 Make sure the Tractor 2 option is a power supply problem. Note: If the printer is not beeping, there is installed correctly. a Replace the ribbon cartridge...
User's Guide
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... is set to adjust the alignment of the print wires. For more information, see "Forms Macro options" on page 51. 1 Turn the printer off . 2 Turn the printer on . Note: If you may want to adjust the character alignment (also called bidirectional...printer off . 2 Open the control panel cover to access layer 2. 3 Press and hold Pitch while turning the printer on . Adjusting character (bidirectional) alignment Occasionally you need help locating the nearest service representative, visit the Lexmark Web site at www.lexmark.com. The following steps illustrate how to Disabled. Troubleshooting...
... is set to adjust the alignment of the print wires. For more information, see "Forms Macro options" on page 51. 1 Turn the printer off . 2 Turn the printer on . Note: If you may want to adjust the character alignment (also called bidirectional...printer off . 2 Open the control panel cover to access layer 2. 3 Press and hold Pitch while turning the printer on . Adjusting character (bidirectional) alignment Occasionally you need help locating the nearest service representative, visit the Lexmark Web site at www.lexmark.com. The following steps illustrate how to Disabled. Troubleshooting...
User's Guide
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... or more of alignment bars from the 01-07 printout. Troubleshooting 66 After you make your selection. c The printer automatically starts printing the alignment bars for Near-Letter-Quality (NLQ). The draft alignment bars print. Solving printing problems Printer test works, but the printer does not print when attached to select the best alignment...
... or more of alignment bars from the 01-07 printout. Troubleshooting 66 After you make your selection. c The printer automatically starts printing the alignment bars for Near-Letter-Quality (NLQ). The draft alignment bars print. Solving printing problems Printer test works, but the printer does not print when attached to select the best alignment...
User's Guide
Page 67
... with your program to make sure you have selected the correct printer driver. • If you are using Windows, use the Windows Forms Printer 2500 Series driver available from the Lexmark Web site at the new Top-Of-Form position until the printer beeps and the light blinks. 3 Open the control panel to...print job again. The paper remains at www.lexmark.com. • If you are possible solutions. Troubleshooting 67 Try one of more of the control panel lights. • Turn the printer off and then back on. If an error condition is on . Printer is noisy These are using DOS, follow ...
... with your program to make sure you have selected the correct printer driver. • If you are using Windows, use the Windows Forms Printer 2500 Series driver available from the Lexmark Web site at the new Top-Of-Form position until the printer beeps and the light blinks. 3 Open the control panel to...print job again. The paper remains at www.lexmark.com. • If you are possible solutions. Troubleshooting 67 Try one of more of the control panel lights. • Turn the printer off and then back on. If an error condition is on . Printer is noisy These are using DOS, follow ...
User's Guide
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...that came with the program. • Make sure the correct printer driver is on . Printer speed slows These are possible solutions. Printing speed is slower when the forms thickness lever is normal. • Select resident fonts. Troubleshooting 68 When the light goes off and then back on . ...Try one or more of the following : • Make sure the forms thickness lever setting is appropriate for Start/Stop, FormFeed, Tear Off and Load/Unload 1 Turn the printer off. 2 Press and...
...that came with the program. • Make sure the correct printer driver is on . Printer speed slows These are possible solutions. Printing speed is slower when the forms thickness lever is normal. • Select resident fonts. Troubleshooting 68 When the light goes off and then back on . ...Try one or more of the following : • Make sure the forms thickness lever setting is appropriate for Start/Stop, FormFeed, Tear Off and Load/Unload 1 Turn the printer off. 2 Press and...
User's Guide
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...possible, use the Windows Forms Printer 2500 Series driver available from the Character Options selection of paper from the paper path. Troubleshooting 69 Solving paper feed problems Paper is jammed in the printer To clear a continuous forms paper jam: 1 Turn the printer off at the perforation line... 7. 4 Tear the continuous forms off . 2 Detach any continuous forms that came with the paper being used. • Make sure the ribbon cartridge is properly shielded and correctly connected at www.lexmark.com. - Printing continues beyond the edges of the printer. 5 Open the front cover...
...possible, use the Windows Forms Printer 2500 Series driver available from the Character Options selection of paper from the paper path. Troubleshooting 69 Solving paper feed problems Paper is jammed in the printer To clear a continuous forms paper jam: 1 Turn the printer off at the perforation line... 7. 4 Tear the continuous forms off . 2 Detach any continuous forms that came with the paper being used. • Make sure the ribbon cartridge is properly shielded and correctly connected at www.lexmark.com. - Printing continues beyond the edges of the printer. 5 Open the front cover...
User's Guide
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... the ribbon access cover to the park position using . Paper jam in the Auto Sheet Feeder jams at the printer entrance These are possible solutions. Troubleshooting 70 Try one or more of the following : • Remove the Auto Sheet Feeder, remove any bits of the paper, and then ...1 Remove the Auto Sheet Feeder. 2 Remove any torn pieces of paper. 6 Push the paper select lever up to the position. 7 Set the forms thickness lever to correspond with the optional Tractor 2 Feeder. Paper is set correctly for loose pinfeed hole strips that came with the paper thickness being...
... the ribbon access cover to the park position using . Paper jam in the Auto Sheet Feeder jams at the printer entrance These are possible solutions. Troubleshooting 70 Try one or more of the following : • Remove the Auto Sheet Feeder, remove any bits of the paper, and then ...1 Remove the Auto Sheet Feeder. 2 Remove any torn pieces of paper. 6 Push the paper select lever up to the position. 7 Set the forms thickness lever to correspond with the optional Tractor 2 Feeder. Paper is set correctly for loose pinfeed hole strips that came with the paper thickness being...
User's Guide
Page 71
... applying the cleaning cloth to the position. • Enter Setup mode and set incorrectly. Try one or more information about correctly setting Top-Of-Form, see "Main menu options" on the selected tractor feeder. • Plug the optional Tractor 2 Feeder into the back of the following : ... paper on page 50. • Make sure the paper select lever is set correctly. Troubleshooting 71 Printer does not feed from the optional Tractor 2 Feeder These are loaded. • Remove all paper from the printer. 2 Turn the Auto Sheet Feeder upside down to the position. • Press Tractor...
... applying the cleaning cloth to the position. • Enter Setup mode and set incorrectly. Try one or more information about correctly setting Top-Of-Form, see "Main menu options" on the selected tractor feeder. • Plug the optional Tractor 2 Feeder into the back of the following : ... paper on page 50. • Make sure the paper select lever is set correctly. Troubleshooting 71 Printer does not feed from the optional Tractor 2 Feeder These are loaded. • Remove all paper from the printer. 2 Turn the Auto Sheet Feeder upside down to the position. • Press Tractor...
User's Guide
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... using isopropyl alcohol and a clean cloth. The Auto Sheet Feeder feeds multiple sheets These are possible solutions. For information about Top-Of-Form settings, see the documentation that came with the Auto Sheet Feeder. • Make sure the paper being used meets the paper specifications ...Clean the Auto Sheet Feeder rollers: 1 Remove all paper from the paper bin. • Fan the paper, and then reload it. Troubleshooting 72 Paper fed from the printer. 2 Turn the Auto Sheet Feeder upside down, and then place it with paper that has a heavier weight. • Add more of...
... using isopropyl alcohol and a clean cloth. The Auto Sheet Feeder feeds multiple sheets These are possible solutions. For information about Top-Of-Form settings, see the documentation that came with the Auto Sheet Feeder. • Make sure the paper being used meets the paper specifications ...Clean the Auto Sheet Feeder rollers: 1 Remove all paper from the paper bin. • Fan the paper, and then reload it. Troubleshooting 72 Paper fed from the printer. 2 Turn the Auto Sheet Feeder upside down, and then place it with paper that has a heavier weight. • Add more of...
User's Guide
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... are possible solutions. Troubleshooting 73 Print is too light These are using. Try one or more of the following topics may help you turn the knob from 1 to 2 to increase darkness of print. 3 Replace the ribbon cartridge. 4 Run a printer test. CHECK THE FORMS THICKNESS LEVER The forms thickness lever may have a printer part that requires...
... are possible solutions. Troubleshooting 73 Print is too light These are using. Try one or more of the following topics may help you turn the knob from 1 to 2 to increase darkness of print. 3 Replace the ribbon cartridge. 4 Run a printer test. CHECK THE FORMS THICKNESS LEVER The forms thickness lever may have a printer part that requires...
User's Guide
Page 74
... from the carton and there is free to stop or interrupt the printer test. Try one or more of -Form" on . 6 Release LineFeed when printing starts. d Press Start/Stop to resume the printer test. Troubleshooting 74 For more information, see "Setting Top-of the following :... • Make sure the paper is nothing obstructing paper movement. • Readjust the Top-Of-Form. Printing continues until you want to stop the printing...
... from the carton and there is free to stop or interrupt the printer test. Try one or more of -Form" on . 6 Release LineFeed when printing starts. d Press Start/Stop to resume the printer test. Troubleshooting 74 For more information, see "Setting Top-of the following :... • Make sure the paper is nothing obstructing paper movement. • Readjust the Top-Of-Form. Printing continues until you want to stop the printing...
User's Guide
Page 75
...or more of the printer. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. or Canada, call Customer Support, describe the problem you are possible solutions. Contacting Customer Support When you call (1-800-539-6275). In the U.S. Troubleshooting 75 For more ...8226; Reset the forms thickness lever. • For more information, see the documentation that came with your printer model type and serial number. Incorrect line spacing or overprinting occurs These are experiencing, the message on the display, and the troubleshooting steps you have already...
...or more of the printer. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. or Canada, call Customer Support, describe the problem you are possible solutions. Contacting Customer Support When you call (1-800-539-6275). In the U.S. Troubleshooting 75 For more ...8226; Reset the forms thickness lever. • For more information, see the documentation that came with your printer model type and serial number. Incorrect line spacing or overprinting occurs These are experiencing, the message on the display, and the troubleshooting steps you have already...
User's Guide
Page 83
...21 selecting 21 font lock disabling 21 Forms Macro options Setup mode 51 forms thickness lever setting 23 H Hex Trace mode using 62 I IBM emulation mode using 15 Interface options 56 IPSec 60 J jams and misfeeds troubleshooting paper is jammed in the printer 69 L left margin aligning 39 lights... control panel 19 Load/Unload function using 20 loading continuous forms 26 cut form or envelope 37 locking control panel 20 M Main menu options 50 ...
...21 selecting 21 font lock disabling 21 Forms Macro options Setup mode 51 forms thickness lever setting 23 H Hex Trace mode using 62 I IBM emulation mode using 15 Interface options 56 IPSec 60 J jams and misfeeds troubleshooting paper is jammed in the printer 69 L left margin aligning 39 lights... control panel 19 Load/Unload function using 20 loading continuous forms 26 cut form or envelope 37 locking control panel 20 M Main menu options 50 ...
User's Guide
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... tractor converting 45 paper paths 25 R recycling Lexmark products 58 WEEE statement 79 ribbon cartridge removing 57 S safety information 7 security supporting IPSec 60 supporting SNMPv3 60 using 802.1x authentication 61 setting Top-Of-Form 40, 41, 42 Setup mode Control options ... Top-Of-Form setting 40, 41, 42 tractor pull position 44 push position 44 Tractor mode selecting 21 troubleshooting checking an unresponsive printer 62 contacting Customer Support 75 restoring factory default settings 59 troubleshooting, jams and misfeeds paper is jammed in the printer 69 troubleshooting, paper feed...
... tractor converting 45 paper paths 25 R recycling Lexmark products 58 WEEE statement 79 ribbon cartridge removing 57 S safety information 7 security supporting IPSec 60 supporting SNMPv3 60 using 802.1x authentication 61 setting Top-Of-Form 40, 41, 42 Setup mode Control options ... Top-Of-Form setting 40, 41, 42 tractor pull position 44 push position 44 Tractor mode selecting 21 troubleshooting checking an unresponsive printer 62 contacting Customer Support 75 restoring factory default settings 59 troubleshooting, jams and misfeeds paper is jammed in the printer 69 troubleshooting, paper feed...
User's Guide
Page 85
... Feeder is skewed 72 paper fed in Auto Sheet Feeder jams at printer entrance 70 paper jammed in Auto Sheet Feeder 70 printer does not feed from Auto Sheet Feeder 71 printer does not feed paper 70 troubleshooting, print buttons do not work 68 incorrect characters print, left margin changes...attached to the computer 66 printer alarm sounds 67 printer is noisy 67 printer power switch is on, but the power light is off 68 printer sounds like it is printing, but does not print 67 printer speed slows 68 printing continues beyond edges of continuous forms 69 troubleshooting, print quality characters are...
... Feeder is skewed 72 paper fed in Auto Sheet Feeder jams at printer entrance 70 paper jammed in Auto Sheet Feeder 70 printer does not feed from Auto Sheet Feeder 71 printer does not feed paper 70 troubleshooting, print buttons do not work 68 incorrect characters print, left margin changes...attached to the computer 66 printer alarm sounds 67 printer is noisy 67 printer power switch is on, but the power light is off 68 printer sounds like it is printing, but does not print 67 printer speed slows 68 printing continues beyond edges of continuous forms 69 troubleshooting, print quality characters are...