Troubleshooting Guide
Page 1
... purchased the printer. 1 MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer to make sure they are secure. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive,... are properly installed. • The printer driver settings are correct. Once you installed the correct printer software for about 10 seconds, and then turn the printer back on . Check the printer power switch. • The printer cable is turned on . For more...
... purchased the printer. 1 MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer to make sure they are secure. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive,... are properly installed. • The printer driver settings are correct. Once you installed the correct printer software for about 10 seconds, and then turn the printer back on . Check the printer power switch. • The printer cable is turned on . For more...
User's Guide
Page 23
... the Software and Documentation CD. 3 From the main installation dialog, click Install. 4 Follow the instructions on network models only. 2 USB port 3 Parallel port 4 Printer power cord socket Installing printer software A printer driver is typically installed during the initial printer setup. For Macintosh users 1 Close all open software applications. 2 Insert the Software and Documentation CD. Additional...
... the Software and Documentation CD. 3 From the main installation dialog, click Install. 4 Follow the instructions on network models only. 2 USB port 3 Parallel port 4 Printer power cord socket Installing printer software A printer driver is typically installed during the initial printer setup. For Macintosh users 1 Close all open software applications. 2 Insert the Software and Documentation CD. Additional...
User's Guide
Page 24
... network cable may be malfunctioning. Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the Drivers & Downloads menu, click Driver Finder. 3 Select your printer, and then select your operating system. 4 Download the driver and install the printer software. Consult a system support person for a solution, and then print another value, and...
... network cable may be malfunctioning. Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the Drivers & Downloads menu, click Driver Finder. 3 Select your printer, and then select your operating system. 4 Download the driver and install the printer software. Consult a system support person for a solution, and then print another value, and...
User's Guide
Page 49
...creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with chemicals that may contaminate the printer. Printing a directory list A directory list shows the resources stored in .) strip on the card stock being considered for more information on ...card stock: • Make sure the Paper Type is heavy, single-ply specialty media. Print samples on the leading and driver edge, and use a non-oozing adhesive. • Portrait orientation works best, especially when printing bar codes. Preprinting introduces semi-liquid...
...creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with chemicals that may contaminate the printer. Printing a directory list A directory list shows the resources stored in .) strip on the card stock being considered for more information on ...card stock: • Make sure the Paper Type is heavy, single-ply specialty media. Print samples on the leading and driver edge, and use a non-oozing adhesive. • Portrait orientation works best, especially when printing bar codes. Preprinting introduces semi-liquid...
User's Guide
Page 108
... Toner Status Paper Input Tray Paper Output Bin Device Type Speed Toner Cartridge Capacity PC Unit Life Remaining Restricting access to printer menus You can safeguard entry to menus by Document Length Other Job Data Media Sheet Count Paper Menu Reports Settings Network/Ports... Information Cartridge Information Device Information Page Count Installed Memory Processor Speed Serial Number Engine ID Loader Kernel Base Network Network Driver Engine Font Printer Server Setup Page Ethernet10/100 Standard Network Card Integrated Network Option Settings TCP/IP IPv6 Checking the device status From ...
... Toner Status Paper Input Tray Paper Output Bin Device Type Speed Toner Cartridge Capacity PC Unit Life Remaining Restricting access to printer menus You can safeguard entry to menus by Document Length Other Job Data Media Sheet Count Paper Menu Reports Settings Network/Ports... Information Cartridge Information Device Information Page Count Installed Memory Processor Speed Serial Number Engine ID Loader Kernel Base Network Network Driver Engine Font Printer Server Setup Page Ethernet10/100 Standard Network Card Integrated Network Option Settings TCP/IP IPv6 Checking the device status From ...
User's Guide
Page 111
... each of these possibilities, turn the printer back on the display before sending a job to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are possible solutions. Solving printing problems... Jobs do not appear, turn the printer off , wait for about 10 seconds, and then turn the printer back on . Try one or more of paper from the standard...
... each of these possibilities, turn the printer back on the display before sending a job to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are possible solutions. Solving printing problems... Jobs do not appear, turn the printer off , wait for about 10 seconds, and then turn the printer back on . Try one or more of paper from the standard...
Service Manual
Page 33
4513-420, -430 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations. These are accessed through the driver. Paper Menu Paper Source Paper Size Paper Type Custom Types Universal Setup Substitute Size Paper Texture Paper Weight Paper Loading ... Demo Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace Setup Menu Eco-Mode Quiet Mode Printer Language Power Saver Resource Save Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print area Display Language Toner Alarm Job Menu ...
4513-420, -430 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations. These are accessed through the driver. Paper Menu Paper Source Paper Size Paper Type Custom Types Universal Setup Substitute Size Paper Texture Paper Weight Paper Loading ... Demo Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace Setup Menu Eco-Mode Quiet Mode Printer Language Power Saver Resource Save Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print area Display Language Toner Alarm Job Menu ...
Service Manual
Page 37
... the paper size settings in the paper path. • Media not of the solenoids. • Faulty/contaminated flags or springs. • Debris in the printer and the driver. 200.03 The video never started Inspect the LVPS/HVPS. Inspect the input sensor flag and replace it if it . See "Controller board service...
... the paper size settings in the paper path. • Media not of the solenoids. • Faulty/contaminated flags or springs. • Debris in the printer and the driver. 200.03 The video never started Inspect the LVPS/HVPS. Inspect the input sensor flag and replace it if it . See "Controller board service...
Service Manual
Page 57
... command from the host computer, then replace the controller board. 5. If the internal print test page prints correctly, the user's application/printer driver is set up correctly, and the correct bidirectional parallel cable is designed for bidirectional printing. 3. Check the USB cable for the media ... correctly. Try a different ream of these problems (except stacking) in plain paper. • Change settings using the printer driver. • Use the local printer setup utility (included on , then print the menu settings by selecting Print Menu under Utilities. Excessive heat can cause ...
... command from the host computer, then replace the controller board. 5. If the internal print test page prints correctly, the user's application/printer driver is set up correctly, and the correct bidirectional parallel cable is designed for bidirectional printing. 3. Check the USB cable for the media ... correctly. Try a different ream of these problems (except stacking) in plain paper. • Change settings using the printer driver. • Use the local printer setup utility (included on , then print the menu settings by selecting Print Menu under Utilities. Excessive heat can cause ...
Service Manual
Page 59
...• If the values are correct and the toner electrodes are incorrect, then check ground paths. • Check continuity in the driver. Turn the printer on, and verify +24 V dc on page 2-31 for pin values.) • Controller board Diagnostics information 2-31 Heavy background Poor... new PC Kit first and then toner cartridge. Check continuity between the print cartridge assembly and spring contacts which connect to ground. With the printer off, disconnect the LVPS/HVPS cable from a different print cartridge assembly and developer before proceeding. FRU Toner cartridge (not a FRU) PC...
...• If the values are correct and the toner electrodes are incorrect, then check ground paths. • Check continuity in the driver. Turn the printer on, and verify +24 V dc on page 2-31 for pin values.) • Controller board Diagnostics information 2-31 Heavy background Poor... new PC Kit first and then toner cartridge. Check continuity between the print cartridge assembly and spring contacts which connect to ground. With the printer off, disconnect the LVPS/HVPS cable from a different print cartridge assembly and developer before proceeding. FRU Toner cartridge (not a FRU) PC...
Service Manual
Page 60
...Replace the transfer roll assembly if the springs or bearings show signs of wear, damage or contamination. Check the media settings in the printer driver. Try changing the setting to the paper. 4513-420, -430 Partial blank image/white spots (no repeating pattern) FRU Toner cartridge ...) Action The fuser may have an unbalanced force against the PC (photoconductor) drum. Check the media settings in the printer driver. 2-32 Lexmark™ E360d, E360dn Inspect the transfer roll for more information. See"LVPS/HVPS service check" on page 2-25 for signs of damage, or ...
...Replace the transfer roll assembly if the springs or bearings show signs of wear, damage or contamination. Check the media settings in the printer driver. Try changing the setting to the paper. 4513-420, -430 Partial blank image/white spots (no repeating pattern) FRU Toner cartridge ...) Action The fuser may have an unbalanced force against the PC (photoconductor) drum. Check the media settings in the printer driver. 2-32 Lexmark™ E360d, E360dn Inspect the transfer roll for more information. See"LVPS/HVPS service check" on page 2-25 for signs of damage, or ...
Service Manual
Page 63
... is being fused to redistribute the toner. • Replace the toner cartridge. • Remove the toner cartridge, and gently shake it from the printer driver. • Try a different type of paper. If special media is not being used, such as card stock or labels, then be out of...• Also, see "Blank page" on . • With the printer off the page. The print is getting light, but the printer has not indicated it is expecting. • Choose a different fill pattern in the driver. Re-initialize the printer by turning it from side to side to redistribute the toner. •...
... is being fused to redistribute the toner. • Replace the toner cartridge. • Remove the toner cartridge, and gently shake it from the printer driver. • Try a different type of paper. If special media is not being used, such as card stock or labels, then be out of...• Also, see "Blank page" on . • With the printer off the page. The print is getting light, but the printer has not indicated it is expecting. • Choose a different fill pattern in the driver. Re-initialize the printer by turning it from side to side to redistribute the toner. •...
Service Manual
Page 64
... used and the Toner Low alarm is set to feed from the printer driver. The media skews or buckles. Replace card. Toner Low light is on . The media fails to ...ready, but nothing prints. The media fails to restart the printer. • Make sure the print cartridge assembly is installed properly. 2-36 Lexmark™ E360d, E360dn Cause / action • Make sure the parallel or USB... types and sizes table in the User's Guide). • Make sure the paper guides are selected from the driver. • Make sure the tray is pushed all the way in . • Press . • Check the...
... used and the Toner Low alarm is set to feed from the printer driver. The media skews or buckles. Replace card. Toner Low light is on . The media fails to ...ready, but nothing prints. The media fails to restart the printer. • Make sure the print cartridge assembly is installed properly. 2-36 Lexmark™ E360d, E360dn Cause / action • Make sure the parallel or USB... types and sizes table in the User's Guide). • Make sure the paper guides are selected from the driver. • Make sure the tray is pushed all the way in . • Press . • Check the...
Service Manual
Page 65
...action • Ensure correct printer driver is being used . • Select hex trace mode to print the job. See "Printhead assembly electronic adjustment" on with cables). While in PostScript 3 emulation, the printer is flushing data (an error message is being used . • The printer doesn't have enough memory ...defaults. • Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer. • The printer is waiting for more memory. Turn the printer on page 3-16. See "Controller board service check" on pins 1, 2, and 3 at J8 and on the...
...action • Ensure correct printer driver is being used . • Select hex trace mode to print the job. See "Printhead assembly electronic adjustment" on with cables). While in PostScript 3 emulation, the printer is flushing data (an error message is being used . • The printer doesn't have enough memory ...defaults. • Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer. • The printer is waiting for more memory. Turn the printer on page 3-16. See "Controller board service check" on pins 1, 2, and 3 at J8 and on the...
Service Manual
Page 67
...Before performing this step, write down this information about the file being sent to the printer: • Application used • Operating system • Driver type • File type (PCL, PostScript, XPS, etc.) Restart the printer to step 21. Does the 900.xx error reoccur? Reinstall the memory, and ...15 16 17 18 19 20 Action and questions Re-attach the communications cable. Send the printer a print job. Does the 900.xx error reoccur? Is there optional memory installed? Install a Lexmark recommended memory option. Send a print job to operating mode. Is there a modem installed on...
...Before performing this step, write down this information about the file being sent to the printer: • Application used • Operating system • Driver type • File type (PCL, PostScript, XPS, etc.) Restart the printer to step 21. Does the 900.xx error reoccur? Reinstall the memory, and ...15 16 17 18 19 20 Action and questions Re-attach the communications cable. Send the printer a print job. Does the 900.xx error reoccur? Is there optional memory installed? Install a Lexmark recommended memory option. Send a print job to operating mode. Is there a modem installed on...
Service Manual
Page 68
...29. Replace the faulty ISP option. Go to use . Contact your next level of the error 2-40 Lexmark™ E360d, E360dn Problem resolved. Go to step 26. Go to step 29. Restart the printer to step 22. Restart the device. Does the 900.xx error reoccur? Go to operating mode. Install...error reoccur? Restart the device. Go to step 26. Go to step 24. Go to specific print file • Device Operating System • Driver used if error is related to step 31. Contact your next level of support for them: • Exact 900.xx error digits and complete ...
...29. Replace the faulty ISP option. Go to use . Contact your next level of the error 2-40 Lexmark™ E360d, E360dn Problem resolved. Go to step 26. Go to step 29. Restart the printer to step 22. Restart the device. Does the 900.xx error reoccur? Go to operating mode. Install...error reoccur? Restart the device. Go to step 26. Go to step 24. Go to specific print file • Device Operating System • Driver used if error is related to step 31. Contact your next level of support for them: • Exact 900.xx error digits and complete ...