User's Guide
Page 4
... Ordering a maintenance kit ...78 Recognizing the control panel light sequences 79 Changing the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating mode ...86 Turning on Reduced Curl mode ...86... notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser notice ...96 Statement of Limited Warranty for Lexmark E250d and E250dn 96 Index ...99 4
... Ordering a maintenance kit ...78 Recognizing the control panel light sequences 79 Changing the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating mode ...86 Turning on Reduced Curl mode ...86... notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser notice ...96 Statement of Limited Warranty for Lexmark E250d and E250dn 96 Index ...99 4
Service Manual
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...xi Preface xiv Definitions xiv General information 1-1 Models 1-1 Maintenance approach 1-1 Overview of the operator panel 1-2 Models E250d and E250dn 1-2 Specifications 1-3 Memory 1-3 Print speed 1-3 Print quality 1-3 Media trays and supply capacity 1-4 Connectivity and ...Light patterns and error messages 2-2 Common primary light patterns 2-3 Primary codes 2-4 Common secondary light patterns 2-12 Secondary error codes 2-14 Service codes 2-23 Messages and error codes 2-29 User attendance messages 2-29 Paper jam error codes 2-29 Service error codes 2-33 Diagram of the printer...
...xi Preface xiv Definitions xiv General information 1-1 Models 1-1 Maintenance approach 1-1 Overview of the operator panel 1-2 Models E250d and E250dn 1-2 Specifications 1-3 Memory 1-3 Print speed 1-3 Print quality 1-3 Media trays and supply capacity 1-4 Connectivity and ...Light patterns and error messages 2-2 Common primary light patterns 2-3 Primary codes 2-4 Common secondary light patterns 2-12 Secondary error codes 2-14 Service codes 2-23 Messages and error codes 2-29 User attendance messages 2-29 Paper jam error codes 2-29 Service error codes 2-33 Diagram of the printer...
Service Manual
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...; Press and release Continue twice quickly to display a secondary error code following an error. • Press and release Cancel to reset the printer. 1-2 Lexmark™ E250d and E250dn 4512-220, -230 Overview of the lights come on to cancel the job currently printing. • Press and hold Cancel until all of the operator panel Models...
...; Press and release Continue twice quickly to display a secondary error code following an error. • Press and release Cancel to reset the printer. 1-2 Lexmark™ E250d and E250dn 4512-220, -230 Overview of the lights come on to cancel the job currently printing. • Press and hold Cancel until all of the operator panel Models...
Service Manual
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... Spring hook • Needle nose pliers • Volt-ohmmeter • #1 and #2 Phillips screwdriver • Slotted screwdriver • Flashlight 1-8 Lexmark™ E250d and E250dn Have excessive curl - Contain windows, holes, perforations, cutouts, or embossments - Have any way - Refer to prevent sheets from sticking together. ...flap is in the printer. Note: Make sure the media stack is below the maximum media fill indicators on the Lexmark Web site at www.lexmark.com for more information about which media provides optimum results for a Load Paper light sequence. • ...
... Spring hook • Needle nose pliers • Volt-ohmmeter • #1 and #2 Phillips screwdriver • Slotted screwdriver • Flashlight 1-8 Lexmark™ E250d and E250dn Have excessive curl - Contain windows, holes, perforations, cutouts, or embossments - Have any way - Refer to prevent sheets from sticking together. ...flap is in the printer. Note: Make sure the media stack is below the maximum media fill indicators on the Lexmark Web site at www.lexmark.com for more information about which media provides optimum results for a Load Paper light sequence. • ...
Service Manual
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2. Always check for personal safety and to prevent damage to the printer. This is a precaution for debris in the paper path. Models E250d and E250dn have an operator panel containing lights and buttons. Warning: Paper clips are commonly used near printers and can become lodged in providing corrective action for the following information: • A description of...
2. Always check for personal safety and to prevent damage to the printer. This is a precaution for debris in the paper path. Models E250d and E250dn have an operator panel containing lights and buttons. Warning: Paper clips are commonly used near printers and can become lodged in providing corrective action for the following information: • A description of...
Service Manual
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... more detailed information. See "Common primary light patterns" on page 2-3 for service (see "Service tertiary error codes" on the initial temperature of support. 2-2 Lexmark™ E250d and E250dn See "Service codes" on , it performs a POST. Lights then flash on momentarily 2. Note: If... data is double-clicked again, the first pattern usually returns. Check for correct POST functioning of the base printer by all initial level light patterns...
... more detailed information. See "Common primary light patterns" on page 2-3 for service (see "Service tertiary error codes" on the initial temperature of support. 2-2 Lexmark™ E250d and E250dn See "Service codes" on , it performs a POST. Lights then flash on momentarily 2. Note: If... data is double-clicked again, the first pattern usually returns. Check for correct POST functioning of the base printer by all initial level light patterns...
Service Manual
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...; Wait for the pages to print. Hex Trace Ready x Meaning The printer is in Power Saver mode. Busy ✷ Meaning • The printer is busy receiving and processing data or printing. • The printer is active. The Ready light is in the Ready mode, and Hex Trace is printing a directory,...message to clear. • Press and release Cancel to cancel the print job. • Press and hold Cancel to reset the printer. 2-4 Lexmark™ E250d and E250dn Action • Advance users can use Hex Trace to help troubleshoot printing problems. After resolving the problem, turn off the...
...; Wait for the pages to print. Hex Trace Ready x Meaning The printer is in Power Saver mode. Busy ✷ Meaning • The printer is busy receiving and processing data or printing. • The printer is active. The Ready light is in the Ready mode, and Hex Trace is printing a directory,...message to clear. • Press and release Cancel to cancel the print job. • Press and hold Cancel to reset the printer. 2-4 Lexmark™ E250d and E250dn Action • Advance users can use Hex Trace to help troubleshoot printing problems. After resolving the problem, turn off the...
Service Manual
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... Press and release Continue to print a photoconductor kit instruction page. • Replace the photoconductor kit. 2-8 Lexmark™ E250d and E250dn Replace photoconductor (printer hard stop) ✷ ✷ z Meaning The photoconductor kit is almost full and should be replaced. Action... • Press and release Continue to clear the light sequence and continue printing. • Replace the photoconductor...
... Press and release Continue to print a photoconductor kit instruction page. • Replace the photoconductor kit. 2-8 Lexmark™ E250d and E250dn Replace photoconductor (printer hard stop) ✷ ✷ z Meaning The photoconductor kit is almost full and should be replaced. Action... • Press and release Continue to clear the light sequence and continue printing. • Replace the photoconductor...
Service Manual
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...media. Action • Press Continue twice quickly to see the secondary error code. • Press Continue to clear the secondary message. Paper jam printer error z z Meaning The printer has a paper jam. Action • Press Continue twice quickly to see the secondary error code. • Press Continue to resume printing once ... enough. • Open the front door, clear the paper path, and close the door to resume printing. • Press Continue to clear the light sequence and continue printing. • Press Cancel to cancel the print job. 2-10 Lexmark™ E250d and E250dn
...media. Action • Press Continue twice quickly to see the secondary error code. • Press Continue to clear the secondary message. Paper jam printer error z z Meaning The printer has a paper jam. Action • Press Continue twice quickly to see the secondary error code. • Press Continue to resume printing once ... enough. • Open the front door, clear the paper path, and close the door to resume printing. • Press Continue to clear the light sequence and continue printing. • Press Cancel to cancel the print job. 2-10 Lexmark™ E250d and E250dn
Service Manual
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...display the secondary error code light sequence. 4512-220, -230 Common secondary light patterns When the Paper jam and Continue lights are both on, a paper jam has occurred with a secondary error code. Secondary light sequences (paper jams) Printer Condition Page Paper jam at...16 unknown) Paper jam (duplex - 16 unsupported size) z z z z z z z z z z z z z z z z z z z z z z ✷ ✷ z z ✷ z z ✷ z z ✷ z z ✷ ✷ z 2-12 Lexmark™ E250d and E250dn Press and release Continue twice quickly to go for help.
...display the secondary error code light sequence. 4512-220, -230 Common secondary light patterns When the Paper jam and Continue lights are both on, a paper jam has occurred with a secondary error code. Secondary light sequences (paper jams) Printer Condition Page Paper jam at...16 unknown) Paper jam (duplex - 16 unsupported size) z z z z z z z z z z z z z z z z z z z z z z ✷ ✷ z z ✷ z z ✷ z z ✷ z z ✷ ✷ z 2-12 Lexmark™ E250d and E250dn Press and release Continue twice quickly to go for help.
Service Manual
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...and release Continue to clear the light sequence and continue processing the print job. • Turn the printer off . • Remove the toner cartridge, and shake it to clear the light sequence and continue processing the print job. • Turn the printer off . • Remove ... Meaning This message refers to clear the message. 2-22 Lexmark™ E250d and E250dn Action • Press and release Continue to extend the life, or replace the toner cartridge if it with a supported toner cartridge. • Turn the printer back on . Action Press Continue briefly to too many ...
...and release Continue to clear the light sequence and continue processing the print job. • Turn the printer off . • Remove the toner cartridge, and shake it to clear the light sequence and continue processing the print job. • Turn the printer off . • Remove ... Meaning This message refers to clear the message. 2-22 Lexmark™ E250d and E250dn Action • Press and release Continue to extend the life, or replace the toner cartridge if it with a supported toner cartridge. • Turn the printer back on . Action Press Continue briefly to too many ...
Service Manual
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...service secondary error codes ✷ ✷ ✷ ✷ ✷ ✷ Service secondary error codes Service secondary codes Lights 900-Software 900-Software ✷ ✷ 91x-DC motor or transfer roll ✷ 92x-Fuser or toner sensor ✷... 96-RAM memory ✷ ✷ 97x-Network ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ 2-24 Lexmark™ E250d and E250dn 4512-220, -230 Service primary code ✷ Light blinking When this code appears, double-click Service primary code to reveal the secondary codes.
...service secondary error codes ✷ ✷ ✷ ✷ ✷ ✷ Service secondary error codes Service secondary codes Lights 900-Software 900-Software ✷ ✷ 91x-DC motor or transfer roll ✷ 92x-Fuser or toner sensor ✷... 96-RAM memory ✷ ✷ 97x-Network ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ 2-24 Lexmark™ E250d and E250dn 4512-220, -230 Service primary code ✷ Light blinking When this code appears, double-click Service primary code to reveal the secondary codes.
Service Manual
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Multiple errors indicate replacing the corresponding part. Service tertiary error codes-fuser, fan, or toner sensor Lights Service secondary codes-92x ✷ ✷ Service tertiary codes-fuser, fan, or toner sensor 920-Fuser below temperature when printing ✷ 921-Fuser below standby ...; 925-Incorrect fuser ✷ ✷ ✷ 927-Fan stalled ✷ ✷ ✷ ✷ 929-Toner sensor or toner cartridge are bad ✷ ✷ ✷ 2-26 Lexmark™ E250d and E250dn
Multiple errors indicate replacing the corresponding part. Service tertiary error codes-fuser, fan, or toner sensor Lights Service secondary codes-92x ✷ ✷ Service tertiary codes-fuser, fan, or toner sensor 920-Fuser below temperature when printing ✷ 921-Fuser below standby ...; 925-Incorrect fuser ✷ ✷ ✷ 927-Fan stalled ✷ ✷ ✷ ✷ 929-Toner sensor or toner cartridge are bad ✷ ✷ ✷ 2-26 Lexmark™ E250d and E250dn
Service Manual
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Service tertiary error codes-network error Lights Service secondary codes-97x ✷ ✷ ✷ ✷ Service tertiary codes-network error 975-Unrecognizable network port ✷ ✷ ✷ ...✷ ✷ 979-Flash parts failed while programming port ✷ ✷ ✷ 2-28 Lexmark™ E250d and E250dn Replace the controller card. Replace the controller card assembly. Service tertiary error codes-NVRAM failure Lights Service secondary codes-95x ✷ ✷ ✷ Service tertiary codes-NVRAM failure 950-Secure EEPROM ...
Service tertiary error codes-network error Lights Service secondary codes-97x ✷ ✷ ✷ ✷ Service tertiary codes-network error 975-Unrecognizable network port ✷ ✷ ✷ ...✷ ✷ 979-Flash parts failed while programming port ✷ ✷ ✷ 2-28 Lexmark™ E250d and E250dn Replace the controller card. Replace the controller card assembly. Service tertiary error codes-NVRAM failure Lights Service secondary codes-95x ✷ ✷ ✷ Service tertiary codes-NVRAM failure 950-Secure EEPROM ...
Service Manual
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...possible printer problems that must be visible only in the print history in the tray. Possible causes include bouncy sensor or exceptionally fast pick - Possible causes include user insert of media when motor is running or pre-staged media in the diagnostic mode for E250d and E250dn....Imaged page not expected page (bouncy passthru sensor) Media reached the input sensor before interrupt occurred - The printer operator panel displays light patterns describing the current state of all printer messages and explains what they mean. Classic input jam. The media is not expected (media in the ...
...possible printer problems that must be visible only in the print history in the tray. Possible causes include bouncy sensor or exceptionally fast pick - Possible causes include user insert of media when motor is running or pre-staged media in the diagnostic mode for E250d and E250dn....Imaged page not expected page (bouncy passthru sensor) Media reached the input sensor before interrupt occurred - The printer operator panel displays light patterns describing the current state of all printer messages and explains what they mean. Classic input jam. The media is not expected (media in the ...
Service Manual
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...See "Cooling fan service check" on page 2-41. Media skew. Print quality problems • Light print • Blurred characters • Toner on both sides of page. See "Light print" on page 2-40. Light print. Black page. See "Cover interlock switch service check" on page 2-49. See "..." on page 2-46. 4512-220, -230 Printer symptom table Symptom Dead machine (no power). Toner not fused to the media. See "Blank page" on page 2-43. See "Solving print quality problems" on page 2-43. See "Paper feed service checks" on page 3-50. 2-38 Lexmark™ E250d and E250dn
...See "Cooling fan service check" on page 2-41. Media skew. Print quality problems • Light print • Blurred characters • Toner on both sides of page. See "Light print" on page 2-40. Light print. Black page. See "Cover interlock switch service check" on page 2-49. See "..." on page 2-46. 4512-220, -230 Printer symptom table Symptom Dead machine (no power). Toner not fused to the media. See "Blank page" on page 2-43. See "Solving print quality problems" on page 2-43. See "Paper feed service checks" on page 3-50. 2-38 Lexmark™ E250d and E250dn
Service Manual
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...Printhead LVPS/HVPS Controller card Action Remove the toner cartridge, and gently shake it to isolate problems such as light or toner streaks. Press and hold until the and lights come on the printer while pressing and holding . Note: Refer to the print defects guide at PCN 2) and the corresponding ..., like streaking, print test pages using the print quality test pages. Turn off . See "POST symptom table" on page 3-50. 2-46 Lexmark™ E250d and E250dn c. Blank pages can be caused by the PC roll not being properly charged. A gap in the opening may allow...
...Printhead LVPS/HVPS Controller card Action Remove the toner cartridge, and gently shake it to isolate problems such as light or toner streaks. Press and hold until the and lights come on the printer while pressing and holding . Note: Refer to the print defects guide at PCN 2) and the corresponding ..., like streaking, print test pages using the print quality test pages. Turn off . See "POST symptom table" on page 3-50. 2-46 Lexmark™ E250d and E250dn c. Blank pages can be caused by the PC roll not being properly charged. A gap in the opening may allow...
Service Manual
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Make sure recommended media is being used . Variation in the printer driver. Check the springs in the printer driver. 2-48 Lexmark™ E250d and E250dn Inspect the transfer roll for more information. Replace as necessary. Poor fusing of paper over the roll to prevent damage from ... require higher heat to evenly distribute the toner. The bearing assemblies should support the transfer roll, applying evenly distributed forces to make sure that the laser light path is low, try a new one. If toner cartridge is not blocked. Try a new PC Kit. Place a sheet of image FRU Fuser ...
Make sure recommended media is being used . Variation in the printer driver. Check the springs in the printer driver. 2-48 Lexmark™ E250d and E250dn Inspect the transfer roll for more information. Replace as necessary. Poor fusing of paper over the roll to prevent damage from ... require higher heat to evenly distribute the toner. The bearing assemblies should support the transfer roll, applying evenly distributed forces to make sure that the laser light path is low, try a new one. If toner cartridge is not blocked. Try a new PC Kit. Place a sheet of image FRU Fuser ...
Service Manual
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...printer off , clear the path or clean the lens. The toner cartridge or fuser may be full. If the lines are usually caused by a defective printhead. Vertical white lines may be caused by the laser... beam, which may be partially blocked. Inspect the fuser at its entry for debris. Vertical or horizontal streaks appear on page 2-49. Check the paper path around the fuser entry. Try a different toner cartridge. Cause/action Light print See "Light...different toner cartridge. Replace the PC kit. 2-50 Lexmark™ E250d and E250dn Replace as needed. The PC cleaner sump may be...
...printer off , clear the path or clean the lens. The toner cartridge or fuser may be full. If the lines are usually caused by a defective printhead. Vertical white lines may be caused by the laser... beam, which may be partially blocked. Inspect the fuser at its entry for debris. Vertical or horizontal streaks appear on page 2-49. Check the paper path around the fuser entry. Try a different toner cartridge. Cause/action Light print See "Light...different toner cartridge. Replace the PC kit. 2-50 Lexmark™ E250d and E250dn Replace as needed. The PC cleaner sump may be...
Service Manual
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...is not damaged and is firmly plugged into the connector on . The Toner Low light is blinking, and the Error light is on the back of the rubber on and printing stops. The Load Paper light is on , the printer stops printing until the toner cartridge is replaced. If a 3.5K or more ...page toner cartridge is being used and the Toner Low alarm is set to restart the printer. • Make sure the toner cartridge assembly is installed properly. 2-52 Lexmark™ E250d and E250dn Toner Low light is on the paper feed rolls. If a menu settings page can be printed, contact the ...
...is not damaged and is firmly plugged into the connector on . The Toner Low light is blinking, and the Error light is on the back of the rubber on and printing stops. The Load Paper light is on , the printer stops printing until the toner cartridge is replaced. If a 3.5K or more ...page toner cartridge is being used and the Toner Low alarm is set to restart the printer. • Make sure the toner cartridge assembly is installed properly. 2-52 Lexmark™ E250d and E250dn Toner Low light is on the paper feed rolls. If a menu settings page can be printed, contact the ...