User's Guide
Page 4
... Ordering a maintenance kit ...78 Recognizing the control panel light sequences 79 Changing the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating mode ...86 Turning on Reduced Curl mode ...86... notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser notice ...96 Statement of Limited Warranty for Lexmark E250d and E250dn 96 Index ...99 4
... Ordering a maintenance kit ...78 Recognizing the control panel light sequences 79 Changing the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating mode ...86 Turning on Reduced Curl mode ...86... notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser notice ...96 Statement of Limited Warranty for Lexmark E250d and E250dn 96 Index ...99 4
Service Manual
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...xi Preface xiv Definitions xiv General information 1-1 Models 1-1 Maintenance approach 1-1 Overview of the operator panel 1-2 Models E250d and E250dn 1-2 Specifications 1-3 Memory 1-3 Print speed 1-3 Print quality 1-3 Media trays and supply capacity 1-4 Connectivity and ...Light patterns and error messages 2-2 Common primary light patterns 2-3 Primary codes 2-4 Common secondary light patterns 2-12 Secondary error codes 2-14 Service codes 2-23 Messages and error codes 2-29 User attendance messages 2-29 Paper jam error codes 2-29 Service error codes 2-33 Diagram of the printer...
...xi Preface xiv Definitions xiv General information 1-1 Models 1-1 Maintenance approach 1-1 Overview of the operator panel 1-2 Models E250d and E250dn 1-2 Specifications 1-3 Memory 1-3 Print speed 1-3 Print quality 1-3 Media trays and supply capacity 1-4 Connectivity and ...Light patterns and error messages 2-2 Common primary light patterns 2-3 Primary codes 2-4 Common secondary light patterns 2-12 Secondary error codes 2-14 Service codes 2-23 Messages and error codes 2-29 User attendance messages 2-29 Paper jam error codes 2-29 Service error codes 2-33 Diagram of the printer...
Service Manual
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...; Press and release Continue twice quickly to display a secondary error code following an error. • Press and release Cancel to reset the printer. 1-2 Lexmark™ E250d and E250dn 4512-220, -230 Overview of the lights come on to cancel the job currently printing. • Press and hold Cancel until all of the operator panel Models...
...; Press and release Continue twice quickly to display a secondary error code following an error. • Press and release Cancel to reset the printer. 1-2 Lexmark™ E250d and E250dn 4512-220, -230 Overview of the lights come on to cancel the job currently printing. • Press and hold Cancel until all of the operator panel Models...
Service Manual
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... a Load Paper light sequence. • Before loading transparencies, fan the stack to prevent sheets from sticking together. • Do not use envelopes that: - Have postage stamps attached - Have any way - Refer to the Card Stock & Label Guide available on the 250-sheet tray before pushing the tray into the printer. • Push... media. The following tools and equipment: • Spring hook • Needle nose pliers • Volt-ohmmeter • #1 and #2 Phillips screwdriver • Slotted screwdriver • Flashlight 1-8 Lexmark™ E250d and E250dn
... a Load Paper light sequence. • Before loading transparencies, fan the stack to prevent sheets from sticking together. • Do not use envelopes that: - Have postage stamps attached - Have any way - Refer to the Card Stock & Label Guide available on the 250-sheet tray before pushing the tray into the printer. • Push... media. The following tools and equipment: • Spring hook • Needle nose pliers • Volt-ohmmeter • #1 and #2 Phillips screwdriver • Slotted screwdriver • Flashlight 1-8 Lexmark™ E250d and E250dn
Service Manual
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...Unplug power from the operator panel of a problem, see "Symptom tables" on page 2-37. • Information from the printer before connecting or disconnecting any other cable, assembly, or electronic card. To determine the corrective action to aid in providing ...printer. - Warning: Paper clips are commonly used near printers and can become lodged in the paper path. Diagnostic information 2-1 2. Always check for personal safety and to prevent damage to the printer. This is a precaution for debris in the paper path. Models E250d and E250dn have an operator panel containing lights...
...Unplug power from the operator panel of a problem, see "Symptom tables" on page 2-37. • Information from the printer before connecting or disconnecting any other cable, assembly, or electronic card. To determine the corrective action to aid in providing ...printer. - Warning: Paper clips are commonly used near printers and can become lodged in the paper path. Diagnostic information 2-1 2. Always check for personal safety and to prevent damage to the printer. This is a precaution for debris in the paper path. Models E250d and E250dn have an operator panel containing lights...
Service Manual
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...is double-clicked again, the first pattern usually returns. See "Common primary light patterns" on the panel, a second pattern may be all lights flashing as a paper jam, the panel lights indicate the problem. Light patterns and error messages User attendance messages, paper jam errors, and service... information. 5. If is a problem in the printer such as the primary notification or code. Note: If data is sent to temperature (5-20 additional seconds, depending on the initial temperature of support. 2-2 Lexmark™ E250d and E250dn Contact the next level of the fuser) and ...
...is double-clicked again, the first pattern usually returns. See "Common primary light patterns" on the panel, a second pattern may be all lights flashing as a paper jam, the panel lights indicate the problem. Light patterns and error messages User attendance messages, paper jam errors, and service... information. 5. If is a problem in the printer such as the primary notification or code. Note: If data is sent to temperature (5-20 additional seconds, depending on the initial temperature of support. 2-2 Lexmark™ E250d and E250dn Contact the next level of the fuser) and ...
Service Manual
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... Busy: • Wait for a list of current printer settings. • Press and hold Cancel to reset the printer. The Ready light is on when the printing stops. • Press and release Cancel to cancel printing. • Press and hold Cancel to reset the printer. 2-4 Lexmark™ E250d and E250dn Wait for the pages to print. Printing a directory...
... Busy: • Wait for a list of current printer settings. • Press and hold Cancel to reset the printer. The Ready light is on when the printing stops. • Press and release Cancel to cancel printing. • Press and hold Cancel to reset the printer. 2-4 Lexmark™ E250d and E250dn Wait for the pages to print. Printing a directory...
Service Manual
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... kit life warning ✷ z Meaning The photoconductor is full and must be replaced soon. Replace photoconductor (printer hard stop) ✷ ✷ z Meaning The photoconductor kit is almost full and should be turned on...light sequence and continue printing. • Replace the photoconductor kit. Action • Press and release Continue to print a photoconductor kit instruction page. • Replace the photoconductor kit. 2-8 Lexmark™ E250d and E250dn 4512-220, -230 Toner cartridge region mismatch z z Meaning The geographic region of the printer...
... kit life warning ✷ z Meaning The photoconductor is full and must be replaced soon. Replace photoconductor (printer hard stop) ✷ ✷ z Meaning The photoconductor kit is almost full and should be turned on...light sequence and continue printing. • Replace the photoconductor kit. Action • Press and release Continue to print a photoconductor kit instruction page. • Replace the photoconductor kit. 2-8 Lexmark™ E250d and E250dn 4512-220, -230 Toner cartridge region mismatch z z Meaning The geographic region of the printer...
Service Manual
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...; Open the front door, clear the paper path, and close the door to resume printing. • Press Continue to clear the light sequence and continue printing. • Press Cancel to resume printing once all the jammed pages are cleared from the paper path. 4512-220,... -230 Printer error z z Meaning The printer has one of a formatted page is reduced to clear the secondary message. Action • Press Continue twice quickly to see the secondary error code. • Press Continue to cancel the print job. 2-10 Lexmark™ E250d and E250dn Short media z z Meaning...
...; Open the front door, clear the paper path, and close the door to resume printing. • Press Continue to clear the light sequence and continue printing. • Press Cancel to resume printing once all the jammed pages are cleared from the paper path. 4512-220,... -230 Printer error z z Meaning The printer has one of a formatted page is reduced to clear the secondary message. Action • Press Continue twice quickly to see the secondary error code. • Press Continue to cancel the print job. 2-10 Lexmark™ E250d and E250dn Short media z z Meaning...
Service Manual
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.... Press and release Continue twice quickly to go for help. Secondary light sequences (paper jams) Printer Condition Page Paper jam at the input sensor 14 Paper jam in the manual... 16 unknown) Paper jam (duplex - 16 unsupported size) z z z z z z z z z z z z z z z z z z z z z z ✷ ✷ z z ✷ z z ✷ z z ✷ z z ✷ ✷ z 2-12 Lexmark™ E250d and E250dn 4512-220, -230 Common secondary light patterns When the Paper jam and Continue lights are both on, a paper jam has occurred with a secondary error code.
.... Press and release Continue twice quickly to go for help. Secondary light sequences (paper jams) Printer Condition Page Paper jam at the input sensor 14 Paper jam in the manual... 16 unknown) Paper jam (duplex - 16 unsupported size) z z z z z z z z z z z z z z z z z z z z z z ✷ ✷ z z ✷ z z ✷ z z ✷ z z ✷ ✷ z 2-12 Lexmark™ E250d and E250dn 4512-220, -230 Common secondary light patterns When the Paper jam and Continue lights are both on, a paper jam has occurred with a secondary error code.
Service Manual
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...cartridge if it with a supported toner cartridge. • Turn the printer back on . Action • Press and release Continue to clear the light sequence and continue processing the print job. • Turn the printer off . • Remove the toner cartridge, and shake it to... the toner cartridge. • Turn the printer back on . 4512-220, -230 Missing/Defective toner cartridge z z z Meaning The toner in the toner cartridge is not supported by the printer. Too many options attached z z z z Meaning This message refers to clear the message. 2-22 Lexmark™ E250d and E250dn
...cartridge if it with a supported toner cartridge. • Turn the printer back on . Action • Press and release Continue to clear the light sequence and continue processing the print job. • Turn the printer off . • Remove the toner cartridge, and shake it to... the toner cartridge. • Turn the printer back on . 4512-220, -230 Missing/Defective toner cartridge z z z Meaning The toner in the toner cartridge is not supported by the printer. Too many options attached z z z z Meaning This message refers to clear the message. 2-22 Lexmark™ E250d and E250dn
Service Manual
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... service secondary error codes ✷ ✷ ✷ ✷ ✷ ✷ Service secondary error codes Service secondary codes Lights 900-Software 900-Software ✷ ✷ 91x-DC motor or transfer roll ✷ 92x-Fuser or toner sensor ✷...; 96-RAM memory ✷ ✷ 97x-Network ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ 2-24 Lexmark™ E250d and E250dn 4512-220, -230 Service primary code ✷ Light blinking When this code appears, double-click Service primary code to reveal the secondary codes.
... service secondary error codes ✷ ✷ ✷ ✷ ✷ ✷ Service secondary error codes Service secondary codes Lights 900-Software 900-Software ✷ ✷ 91x-DC motor or transfer roll ✷ 92x-Fuser or toner sensor ✷...; 96-RAM memory ✷ ✷ 97x-Network ✷ ✷ ✷ ✷ ✷ ✷ ✷ ✷ 2-24 Lexmark™ E250d and E250dn 4512-220, -230 Service primary code ✷ Light blinking When this code appears, double-click Service primary code to reveal the secondary codes.
Service Manual
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... ✷ ✷ ✷ ✷ 929-Toner sensor or toner cartridge are bad ✷ ✷ ✷ 2-26 Lexmark™ E250d and E250dn Multiple errors indicate replacing the corresponding part. Service tertiary error codes-fuser, fan, or toner sensor Lights Service secondary codes-92x ✷ ✷ Service tertiary codes-fuser, fan, or toner sensor 920-Fuser...
... ✷ ✷ ✷ ✷ 929-Toner sensor or toner cartridge are bad ✷ ✷ ✷ 2-26 Lexmark™ E250d and E250dn Multiple errors indicate replacing the corresponding part. Service tertiary error codes-fuser, fan, or toner sensor Lights Service secondary codes-92x ✷ ✷ Service tertiary codes-fuser, fan, or toner sensor 920-Fuser...
Service Manual
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...; ✷ ✷ 978-Bad checksum while programming port ✷ ✷ 979-Flash parts failed while programming port ✷ ✷ ✷ 2-28 Lexmark™ E250d and E250dn Service tertiary error codes-network error Lights Service secondary codes-97x ✷ ✷ ✷ ✷ Service tertiary codes-network error 975-Unrecognizable network port ✷ ✷ ✷ 976...
...; ✷ ✷ 978-Bad checksum while programming port ✷ ✷ 979-Flash parts failed while programming port ✷ ✷ ✷ 2-28 Lexmark™ E250d and E250dn Service tertiary error codes-network error Lights Service secondary codes-97x ✷ ✷ ✷ ✷ Service tertiary codes-network error 975-Unrecognizable network port ✷ ✷ ✷ 976...
Service Manual
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The printer operator panel displays light patterns describing the current state of the printer and indicates possible printer problems that must be visible only in the... edge was ready Transfer servo never started to media pre-staged in the diagnostic mode for E250d and E250dn. The media is running or pre-staged media in machine during warm-up) Trailing edge ...hitting the input sensor The media at the input sensor. Possible causes include user insert of all printer messages and explains what they mean. Transport motor error detected Diagnostic information 2-29 UNRECOVERABLE NO GAP...
The printer operator panel displays light patterns describing the current state of the printer and indicates possible printer problems that must be visible only in the... edge was ready Transfer servo never started to media pre-staged in the diagnostic mode for E250d and E250dn. The media is running or pre-staged media in machine during warm-up) Trailing edge ...hitting the input sensor The media at the input sensor. Possible causes include user insert of all printer messages and explains what they mean. Transport motor error detected Diagnostic information 2-29 UNRECOVERABLE NO GAP...
Service Manual
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...Light print" on page 2-41. See "Blank page" on page 2-45. Black page. See "Media "trees," wrinkles, stacks poorly, or curls" on page 2-46. See "Cover interlock switch service check" on page 3-50. 2-38 Lexmark™ E250d and E250dn See "Solving print quality problems" on page 2-40. 4512-220, -230 Printer... symptom table Symptom Dead machine (no power). Printer not communicating with host. Front access cover will not close...
...Light print" on page 2-41. See "Blank page" on page 2-45. Black page. See "Media "trees," wrinkles, stacks poorly, or curls" on page 2-46. See "Cover interlock switch service check" on page 3-50. 2-38 Lexmark™ E250d and E250dn See "Solving print quality problems" on page 2-40. 4512-220, -230 Printer... symptom table Symptom Dead machine (no power). Printer not communicating with host. Front access cover will not close...
Service Manual
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... check the cable continuity between the LVPS/HVPS connector marked OPC (at the end of the manual for cartridge damage. a. When light stays on the printer while pressing and holding . Four pages print to evenly distribute the toner. Try a different toner cartridge and PC kit. •...the photoconductor resulting in printer service errors unless there is not continuity, call the next level of the beam or dust on ). 4. Try a different PC kit. A gap in that order. Press and hold until the and lights come on page 3-50. 2-46 Lexmark™ E250d and E250dn Also, see "...
... check the cable continuity between the LVPS/HVPS connector marked OPC (at the end of the manual for cartridge damage. a. When light stays on the printer while pressing and holding . Four pages print to evenly distribute the toner. Try a different toner cartridge and PC kit. •...the photoconductor resulting in printer service errors unless there is not continuity, call the next level of the beam or dust on ). 4. Try a different PC kit. A gap in that order. Press and hold until the and lights come on page 3-50. 2-46 Lexmark™ E250d and E250dn Also, see "...
Service Manual
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...Action The charge roll may have an unbalanced force against the PC (photoconductor) drum. Variation in the printer driver. Check the springs in the printer driver. 2-48 Lexmark™ E250d and E250dn Replace the transfer roll assembly if the springs or bearings show signs of paper over the roll to ...Place a sheet of damage or fatigue. The bearing assemblies should support the transfer roll, applying evenly distributed forces to make sure that the laser light path is not blocked. See"LVPS/HVPS service check" on page 2-42 for signs of image FRU Fuser Media (not a FRU) ...
...Action The charge roll may have an unbalanced force against the PC (photoconductor) drum. Variation in the printer driver. Check the springs in the printer driver. 2-48 Lexmark™ E250d and E250dn Replace the transfer roll assembly if the springs or bearings show signs of paper over the roll to ...Place a sheet of damage or fatigue. The bearing assemblies should support the transfer roll, applying evenly distributed forces to make sure that the laser light path is not blocked. See"LVPS/HVPS service check" on page 2-42 for signs of image FRU Fuser Media (not a FRU) ...
Service Manual
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...entry for debris. Replace as needed. Check those settings. Replace the PC kit. 2-50 Lexmark™ E250d and E250dn The toner cartridge may be getting low on toner: • Remove the toner cartridge and...defective. Vertical white lines may be partially blocked. If the lines are usually caused by the laser beam, which may be partially blocked. See "Toner on page 2-49. The toner cartridge ... Form Type may be caused by a defective printhead. Print quality problems Problem Light or blurred characters. With the printer off , clear the path or clean the lens. The PC cleaner sump ...
...entry for debris. Replace as needed. Check those settings. Replace the PC kit. 2-50 Lexmark™ E250d and E250dn The toner cartridge may be getting low on toner: • Remove the toner cartridge and...defective. Vertical white lines may be partially blocked. If the lines are usually caused by the laser beam, which may be partially blocked. See "Toner on page 2-49. The toner cartridge ... Form Type may be caused by a defective printhead. Print quality problems Problem Light or blurred characters. With the printer off , clear the path or clean the lens. The PC cleaner sump ...
Service Manual
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... sizes table in the User's Guide). • Make sure the paper guides are selected from Tray 1, and fan it with the printer on . The Toner Low light is blinking, and the Error light is replaced. The media fails to feed from Tray 1. If a 3.5K or more page toner cartridge is being used and... not damaged and is firmly plugged into the connector on the paper feed rolls. 4512-220, -230 Print quality problems (Continued) Problem Cause/action The printer is installed properly. 2-52 Lexmark™ E250d and E250dn
... sizes table in the User's Guide). • Make sure the paper guides are selected from Tray 1, and fan it with the printer on . The Toner Low light is blinking, and the Error light is replaced. The media fails to feed from Tray 1. If a 3.5K or more page toner cartridge is being used and... not damaged and is firmly plugged into the connector on the paper feed rolls. 4512-220, -230 Print quality problems (Continued) Problem Cause/action The printer is installed properly. 2-52 Lexmark™ E250d and E250dn