Troubleshooting Guide
Page 5
.... Note: This solution applies to print. Color Saver is defective. Replace the toner cartridge. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is On. Transfer belt is defective. another tray. Transfer belt is defective. Streaked vertical lines Example Cause...color quality settings in the trays is low. Print is too light Cause Solution Toner Darkness setting is too light, RGB Brightness setting is too bright, or RGB Contrast setting is defective Replace the fuser. The media being used does not meet the printer...
.... Note: This solution applies to print. Color Saver is defective. Replace the toner cartridge. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is On. Transfer belt is defective. another tray. Transfer belt is defective. Streaked vertical lines Example Cause...color quality settings in the trays is low. Print is too light Cause Solution Toner Darkness setting is too light, RGB Brightness setting is too bright, or RGB Contrast setting is defective Replace the fuser. The media being used does not meet the printer...
Troubleshooting Guide
Page 6
...you are using downloaded fonts, verify the fonts are supported by the printer manufacturer. other than Transparency. Photoconductor is worn or defective. Fuser is worn or defective. Replace the transfer belt. Select a different toner darkness setting in the paper path. photoconductor.... be almost cartridge. Toner cartridge is worn or defective. Use only transparencies recommended by the printer, the host computer, and the software application. Transfer belt is defective. Solution Reinstall or replace the cartridge. Photoconductor is low. Toner is Replace the...
...you are using downloaded fonts, verify the fonts are supported by the printer manufacturer. other than Transparency. Photoconductor is worn or defective. Fuser is worn or defective. Replace the transfer belt. Select a different toner darkness setting in the paper path. photoconductor.... be almost cartridge. Toner cartridge is worn or defective. Use only transparencies recommended by the printer, the host computer, and the software application. Transfer belt is defective. Solution Reinstall or replace the cartridge. Photoconductor is low. Toner is Replace the...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 12
... Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu...Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 Consists of the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are available to make it...
... Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu...Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 Consists of the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are available to make it...
User's Guide
Page 54
Locate the color residue on . 3 Release the buttons when the clock appears, and wait for color printing and replacing the color supplies To return to color printing, complete the following steps: 1 Turn the printer off. 2 From the control panel, hold down and while turning the printer on the clear end of each photoconductor. Configuring the printer for CONFIG MENU to the color label on the transfer belt. 4 Press until Color Lock Out appears, and then press . Printing 54 10 Close the upper door. Match the residue to appear.
Locate the color residue on . 3 Release the buttons when the clock appears, and wait for color printing and replacing the color supplies To return to color printing, complete the following steps: 1 Turn the printer off. 2 From the control panel, hold down and while turning the printer on the clear end of each photoconductor. Configuring the printer for CONFIG MENU to the color label on the transfer belt. 4 Press until Color Lock Out appears, and then press . Printing 54 10 Close the upper door. Match the residue to appear.
User's Guide
Page 69
... menu in the address bar of the toner cartridges. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of any browser (ex: 192.264.26.3). Maintaining the printer Periodically, certain tasks are required to use them. For the best print quality, complete the ...and then CONFIG MENU appears. 4 Press until you are ready to maintain optimum print quality. Maintaining the printer 69 Store supplies right side up in their original packing until Color Alignment appears, and then press . 5 Press again to print the alignment page. Do not expose supplies...
... menu in the address bar of the toner cartridges. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of any browser (ex: 192.264.26.3). Maintaining the printer Periodically, certain tasks are required to use them. For the best print quality, complete the ...and then CONFIG MENU appears. 4 Press until you are ready to maintain optimum print quality. Maintaining the printer 69 Store supplies right side up in their original packing until Color Alignment appears, and then press . 5 Press again to print the alignment page. Do not expose supplies...
User's Guide
Page 72
... page count at the end of life may vary. When Replace transfer belt appears, replace the transfer belt immediately. Note: Because transfer belt life is on order. For installation information, see the documentation that came with the transfer belt. Part number 40X3572 Part name Transfer belt Maintaining the printer 72 Part name Part number Cyan High Yield Toner Cartridge C5242CH Magenta...
... page count at the end of life may vary. When Replace transfer belt appears, replace the transfer belt immediately. Note: Because transfer belt life is on order. For installation information, see the documentation that came with the transfer belt. Part number 40X3572 Part name Transfer belt Maintaining the printer 72 Part name Part number Cyan High Yield Toner Cartridge C5242CH Magenta...
User's Guide
Page 89
... 89 Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution Replace the color cartridge causing the line. Solution • If the problem is on the...unit. • If the problem is defective. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is on the front (print side) of the page, replace the transfer belt. Solution Replace the toner cartridge. Fuser is defective, ...
... 89 Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution Replace the color cartridge causing the line. Solution • If the problem is on the...unit. • If the problem is defective. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is on the front (print side) of the page, replace the transfer belt. Solution Replace the toner cartridge. Fuser is defective, ...
User's Guide
Page 90
Transfer belt is defective. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media with rough finishes. • Make sure the media you load in the Quality menu. Turn Color Saver off. Troubleshooting 90 Toner cartridge is defective. ... to Windows users only. • Adjust the color quality settings in the trays is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you are using. Replace the toner cartridge causing the streaks. Replace the transfer belt.
Transfer belt is defective. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media with rough finishes. • Make sure the media you load in the Quality menu. Turn Color Saver off. Troubleshooting 90 Toner cartridge is defective. ... to Windows users only. • Adjust the color quality settings in the trays is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you are using. Replace the toner cartridge causing the streaks. Replace the transfer belt.
User's Guide
Page 91
.... A toner cartridge is worn or defective. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Replace the toner cartridge. Transparency. Replace the transfer belt. Fuser is low or may be almost empty. Transfer belt is worn or defective. Troubleshooting 91 Note: This solution applies to Windows users only...
.... A toner cartridge is worn or defective. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Replace the toner cartridge. Transparency. Replace the transfer belt. Fuser is low or may be almost empty. Transfer belt is worn or defective. Troubleshooting 91 Note: This solution applies to Windows users only...
User's Guide
Page 109
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed ...parallel interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print ...
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed ...parallel interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print ...
User's Guide
Page 110
...25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk with adapter 86 troubleshooting, display ...streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB...
...25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk with adapter 86 troubleshooting, display ...streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB...
Menus and Messages Guide
Page 6
...the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are only available when the printer is in the Ready state. Control panel item 6 Menu 7 Back Description Opens the menu index Note: These menus ... 8 USB direct port 9 Numeric keypad Insert a USB flash drive to send data to change printer settings. Supplies Menu Paper Menu Reports Settings Replace Supply Default Source Menu Settings Page Setup Menu Cyan... Menu Black PC Unit Universal Setup Print Directory Image Menu Fuser Transfer Belt 6 This diagram shows the items available under each menu.
...the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are only available when the printer is in the Ready state. Control panel item 6 Menu 7 Back Description Opens the menu index Note: These menus ... 8 USB direct port 9 Numeric keypad Insert a USB flash drive to send data to change printer settings. Supplies Menu Paper Menu Reports Settings Replace Supply Default Source Menu Settings Page Setup Menu Cyan... Menu Black PC Unit Universal Setup Print Directory Image Menu Fuser Transfer Belt 6 This diagram shows the items available under each menu.
Menus and Messages Guide
Page 8
...paper tray or other media source Tray Notes: MP Feeder • Tray 1 is Folio empty, the job will see "Configure MP menu" on the printer model or the options installed. Paper Size/Type menu Note: Only installed trays, drawers, and feeders are automatically linked. Manual Paper • If the ...of paper are in this menu. OK Paper menu Note: Some menu items may not be available based on page 10 . Menu item Fuser Transfer Belt Description Settings Shows the status of the fuser or the Life Warning transfer belt Replace Note: You will print using the linked tray.
...paper tray or other media source Tray Notes: MP Feeder • Tray 1 is Folio empty, the job will see "Configure MP menu" on the printer model or the options installed. Paper Size/Type menu Note: Only installed trays, drawers, and feeders are automatically linked. Manual Paper • If the ...of paper are in this menu. OK Paper menu Note: Some menu items may not be available based on page 10 . Menu item Fuser Transfer Belt Description Settings Shows the status of the fuser or the Life Warning transfer belt Replace Note: You will print using the linked tray.
Menus and Messages Guide
Page 47
...Resetting Fuser Count The fuser count is using a serial cable connection. Serial The printer is being restored. Remove paper from standard output bin Remove the paper from the printer. 2 Make sure the fuser, transfer belt, trays, and all supplies are installed correctly. 3 Press until Show Areas ... clear the message and resume printing. 47 Remove all color supplies The printer is set for Color Lock Out printing in the printer memory are deleted. When factory default settings are canceled. A tutorial appears on the printer hard disk. Note: Do not remove the black toner...
...Resetting Fuser Count The fuser count is using a serial cable connection. Serial The printer is being restored. Remove paper from standard output bin Remove the paper from the printer. 2 Make sure the fuser, transfer belt, trays, and all supplies are installed correctly. 3 Press until Show Areas ... clear the message and resume printing. 47 Remove all color supplies The printer is set for Color Lock Out printing in the printer memory are deleted. When factory default settings are canceled. A tutorial appears on the printer hard disk. Note: Do not remove the black toner...
Menus and Messages Guide
Page 52
... appears, and then press to clear the message and continue printing. • Order a replacement transfer belt immediately. When print quality is reduced, install the new transfer belt using the instruction sheet that has a paper jam) or Show all four colors). A tutorial appears on the display indicating the location of the paper jam. 52 For help...
... appears, and then press to clear the message and continue printing. • Order a replacement transfer belt immediately. When print quality is reduced, install the new transfer belt using the instruction sheet that has a paper jam) or Show all four colors). A tutorial appears on the display indicating the location of the paper jam. 52 For help...
Menus and Messages Guide
Page 54
... 51 82 Replace waste toner box 51 82 Waste toner box missing 52 82 Waste toner box nearly full 51 83 Replace transfer belt 52 83 Transfer belt life warning 52 83 Transfer belt missing 52 84 PC Unit life warning 52 84 PC Unit missing 52 84 Replace PC unit 52 87 Fuser missing 52... Warning 53 PCL Emul menu 28 PDF menu 27 PostScript menu 28 Power Saver 46 Print Directory menu 15 Print Fonts menu 14 Printer locked, enter PIN 46 printer messages 1565 Emulation error, load emulation option 48 200-250.yy Paper jam 52 31.72 Missing or Defective Cartridge 48 32 Replace...
... 51 82 Replace waste toner box 51 82 Waste toner box missing 52 82 Waste toner box nearly full 51 83 Replace transfer belt 52 83 Transfer belt life warning 52 83 Transfer belt missing 52 84 PC Unit life warning 52 84 PC Unit missing 52 84 Replace PC unit 52 87 Fuser missing 52... Warning 53 PCL Emul menu 28 PDF menu 27 PostScript menu 28 Power Saver 46 Print Directory menu 15 Print Fonts menu 14 Printer locked, enter PIN 46 printer messages 1565 Emulation error, load emulation option 48 200-250.yy Paper jam 52 31.72 Missing or Defective Cartridge 48 32 Replace...
Menus and Messages Guide
Page 55
... 51 82 Replace waste toner box 51 82 Waste toner box missing 52 82 Waste toner box nearly full 51 83 Replace transfer belt 52 83 Transfer belt life warning 52 83 Transfer belt missing 52 84 PC Unit life warning 52 84 PC Unit missing 52 84 Replace PC unit 52 87 Fuser missing 52...Programming disk 46 Programming flash 46 Programming system code 46 Ready 46 Remote Management Active 46 Remove all color supplies 47 Remove paper from standard output bin 47 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults 47 Serial 47 Setup Required 47 Some held jobs...
... 51 82 Replace waste toner box 51 82 Waste toner box missing 52 82 Waste toner box nearly full 51 83 Replace transfer belt 52 83 Transfer belt life warning 52 83 Transfer belt missing 52 84 PC Unit life warning 52 84 PC Unit missing 52 84 Replace PC unit 52 87 Fuser missing 52...Programming disk 46 Programming flash 46 Programming system code 46 Ready 46 Remote Management Active 46 Remove all color supplies 47 Remove paper from standard output bin 47 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults 47 Serial 47 Setup Required 47 Some held jobs...
Help Menu Pages
Page 11
... dirty. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Transfer belt is defective. Solution Replace the color cartridge causing the line. Note: This solution applies to print. Turn Color Saver off. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Clean...
... dirty. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Transfer belt is defective. Solution Replace the color cartridge causing the line. Note: This solution applies to print. Turn Color Saver off. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Clean...
Help Menu Pages
Page 12
...fusing to print. Call for customer service. Solution Replace the toner cartridge. Toner cartridge is worn or defective. Replace the transfer belt. Replace the fuser. Select a different toner darkness setting in the paper path. ABCDE ABCDE ABCDE Streaked vertical lines Example ... Solution Toner is smeared before sending the job to the If media is defective. Transfer belt is defective. Photoconductor is worn or defective. another tray. Replace the transfer belt. Fuser is worn or defective. Replace the toner cartridge causing the streaks. Reinstall or...
...fusing to print. Call for customer service. Solution Replace the toner cartridge. Toner cartridge is worn or defective. Replace the transfer belt. Replace the fuser. Select a different toner darkness setting in the paper path. ABCDE ABCDE ABCDE Streaked vertical lines Example ... Solution Toner is smeared before sending the job to the If media is defective. Transfer belt is defective. Photoconductor is worn or defective. another tray. Replace the transfer belt. Fuser is worn or defective. Replace the toner cartridge causing the streaks. Reinstall or...