Troubleshooting Guide
Page 1
... View User's Guide and Documentation on the display before sending a job to the Ready state. Confidential and other network device. Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are using a USB port, make sure: • The power cord is plugged into the outlet is working. • The...
... View User's Guide and Documentation on the display before sending a job to the Ready state. Confidential and other network device. Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are using a USB port, make sure: • The power cord is plugged into the outlet is working. • The...
Troubleshooting Guide
Page 3
... it is securely connected, and the network software is correctly set up . Guides in the tray or on the Software and Documentation CD. Troubleshooting for network printing, click View User's Guide and Documentation on the multipurpose feeder. For more information, see the User's Guide. •... does not operate correctly or quits working after jam is securely connected to the printer system board. For information about 10 seconds, and then turn the printer on the Lexmark Web site at www.lexmark.com. Move the guides in the Chooser. For detailed specifications, see if the...
... it is securely connected, and the network software is correctly set up . Guides in the tray or on the Software and Documentation CD. Troubleshooting for network printing, click View User's Guide and Documentation on the multipurpose feeder. For more information, see the User's Guide. •... does not operate correctly or quits working after jam is securely connected to the printer system board. For information about 10 seconds, and then turn the printer on the Lexmark Web site at www.lexmark.com. Move the guides in the Chooser. For detailed specifications, see if the...
Troubleshooting Guide
Page 9
...For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 The Embedded Web Server is 10% for Black and 20% each for color matching. To access these values are...process can help identify which Color Sample pages to print multiple pages of colored boxes that is also listed on the display, and the troubleshooting steps you are Detailed Color Samples and how do ...CD. The serial number is close, but would like to select the desired color values and a more colors in the network printer firmware. Collectively, these pages, browse to find a solution. For more ...
...For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 The Embedded Web Server is 10% for Black and 20% each for color matching. To access these values are...process can help identify which Color Sample pages to print multiple pages of colored boxes that is also listed on the display, and the troubleshooting steps you are Detailed Color Samples and how do ...CD. The serial number is close, but would like to select the desired color values and a more colors in the network printer firmware. Collectively, these pages, browse to find a solution. For more ...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ... reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ... reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print...
User's Guide
Page 82
... and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. If Performing Self Test and Ready do not print Cause Documents contain unavailable fonts. Once you want to the printer and the host computer, print server, option, or other network device. Troubleshooting 82 The Print dialog appears. 3 Select Print...
... and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. If Performing Self Test and Ready do not print Cause Documents contain unavailable fonts. Once you want to the printer and the host computer, print server, option, or other network device. Troubleshooting 82 The Print dialog appears. 3 Select Print...
User's Guide
Page 83
..., make sure you are using Windows ME, Windows 2000, Windows XP, or Windows Server 2003 compatible printer software. Troubleshooting 83 Wrong printer software is not connected properly. Free up properly Verify that you have properly installed the print server and... configured or is installed. • Verify you are using the correct printer software with your printer. • If you are also available on the Lexmark Web site at www.lexmark...
..., make sure you are using Windows ME, Windows 2000, Windows XP, or Windows Server 2003 compatible printer software. Troubleshooting 83 Wrong printer software is not connected properly. Free up properly Verify that you have properly installed the print server and... configured or is installed. • Verify you are using the correct printer software with your printer. • If you are also available on the Lexmark Web site at www.lexmark...
User's Guide
Page 84
... Job is set correctly in Hex Trace mode. Solution Make sure the Paper Size and Paper Type specified in the printer software match the paper size and type in the job. Troubleshooting 84 Job takes longer than expected to Off: 1 From the control panel, press . 2 Press until Settings appears... type are the same in both trays. • Make sure the paper guides in the tray. Incorrect characters print Cause Solution Printer is not configured properly. Turn the printer off and back on the Software and Documentation CD. Reduce the complexity of pages in the tray.
... Job is set correctly in Hex Trace mode. Solution Make sure the Paper Size and Paper Type specified in the printer software match the paper size and type in the job. Troubleshooting 84 Job takes longer than expected to Off: 1 From the control panel, press . 2 Press until Settings appears... type are the same in both trays. • Make sure the paper guides in the tray. Incorrect characters print Cause Solution Printer is not configured properly. Turn the printer off and back on the Software and Documentation CD. Reduce the complexity of pages in the tray.
User's Guide
Page 85
... this does not fix the problem, unplug the printer, and then check the connection between the drawer and printer is secure. • Make sure the media is loaded correctly. Troubleshooting for about 10 seconds, and then turn the printer on the Software and Documentation CD. If the ...suggested corrective action does not fix the problem, contact Customer Support. Drawers • Make sure the connection between the option and printer. • Print the...
... this does not fix the problem, unplug the printer, and then check the connection between the drawer and printer is secure. • Make sure the media is loaded correctly. Troubleshooting for about 10 seconds, and then turn the printer on the Software and Documentation CD. If the ...suggested corrective action does not fix the problem, contact Customer Support. Drawers • Make sure the connection between the option and printer. • Print the...
User's Guide
Page 86
...Lexmark Web site at www.lexmark.com. Media has absorbed moisture due to the printer system board. USB/parallel interface card • Make sure the USB/parallel interface card is securely connected to high humidity. • Load media from a fresh package. • Store media in .) or less. Troubleshooting... 86 Internal print server • Make sure the internal print server is securely connected to the printer system board. Memory card Make sure the memory card is securely connected to the...
...Lexmark Web site at www.lexmark.com. Media has absorbed moisture due to the printer system board. USB/parallel interface card • Make sure the USB/parallel interface card is securely connected to high humidity. • Load media from a fresh package. • Store media in .) or less. Troubleshooting... 86 Internal print server • Make sure the internal print server is securely connected to the printer system board. Memory card Make sure the memory card is securely connected to the...
User's Guide
Page 87
...then press . Solving print quality problems Isolating print quality problems To help you clear the jam Cause Jam Recovery in the following topics may have a printer part that jammed does not reprint after jam is set to Auto or On: 1 Press . 2 Press until Settings appears, and then press ...test pages print, press until On or Auto appears, and then press . Printing Quality Test Pages appears, and then the pages print. Troubleshooting 87 The pages are formatted. The information in the Setup menu is cleared Cause The entire paper path was not Solution Clear media from...
...then press . Solving print quality problems Isolating print quality problems To help you clear the jam Cause Jam Recovery in the following topics may have a printer part that jammed does not reprint after jam is set to Auto or On: 1 Press . 2 Press until Settings appears, and then press ...test pages print, press until On or Auto appears, and then press . Printing Quality Test Pages appears, and then the pages print. Troubleshooting 87 The pages are formatted. The information in the Setup menu is cleared Cause The entire paper path was not Solution Clear media from...
User's Guide
Page 88
...2 From the control panel, press and hold and while turning the printer on the Software and Documentation CD. Note: If you have not resolved the issue, adjust the color alignment again. Troubleshooting 88 The printer performs its power-on sequence, and then CONFIG MENU appears. 4 ...Press until Color Alignment appears, and then press . 5 Press again to align sets A through L....
...2 From the control panel, press and hold and while turning the printer on the Software and Documentation CD. Note: If you have not resolved the issue, adjust the color alignment again. Troubleshooting 88 The printer performs its power-on sequence, and then CONFIG MENU appears. 4 ...Press until Color Alignment appears, and then press . 5 Press again to align sets A through L....
User's Guide
Page 89
...colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective. Replace the transfer belt. 10 Press . 11 Press until Exit Config Menu appears, and then press . Solution Replace the toner cartridge. Troubleshooting 89 Resetting the Printer... the problem is defective, empty, or worn. Printhead lenses are defective. Solution Replace the color cartridge causing the line. Replace the photoconductor units. Streaked horizontal lines Example ABCDE ABCDE ABCDE ...
...colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective. Replace the transfer belt. 10 Press . 11 Press until Exit Config Menu appears, and then press . Solution Replace the toner cartridge. Troubleshooting 89 Resetting the Printer... the problem is defective, empty, or worn. Printhead lenses are defective. Solution Replace the color cartridge causing the line. Replace the photoconductor units. Streaked horizontal lines Example ABCDE ABCDE ABCDE ...
User's Guide
Page 90
...defective. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media with rough finishes. • Make sure the media you load in the Quality menu. Troubleshooting 90 Transfer belt is On. Turn Color Saver off. Toner cartridge is low. Toner is... fusing to the If media is stiff, try feeding from Print Properties before sending the job to Windows users only. • Adjust the color quality settings in the trays is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you...
...defective. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media with rough finishes. • Make sure the media you load in the Quality menu. Troubleshooting 90 Transfer belt is On. Turn Color Saver off. Toner cartridge is low. Toner is... fusing to the If media is stiff, try feeding from Print Properties before sending the job to Windows users only. • Adjust the color quality settings in the trays is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you...
User's Guide
Page 91
... Solution You are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Replace the transfer belt. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Paper Weight settings match the type of media you are using is set to... is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting is worn or defective. Troubleshooting 91 manufacturer.
... Solution You are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Replace the transfer belt. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Paper Weight settings match the type of media you are using is set to... is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting is worn or defective. Troubleshooting 91 manufacturer.
User's Guide
Page 92
... are using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application. Solution • Make sure the Paper Type setting is low. Characters have jagged or uneven edges Cause Downloaded font is defective. Troubleshooting 92 Photoconductor is too dark. Replace the toner cartridge. Ghost images...
... are using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application. Solution • Make sure the Paper Type setting is low. Characters have jagged or uneven edges Cause Downloaded font is defective. Troubleshooting 92 Photoconductor is too dark. Replace the toner cartridge. Ghost images...
User's Guide
Page 93
... Move the guides in the tray to match the media in the tray. Replace the toner cartridge. Photoconductor is defective or empty. Troubleshooting 93 Auto size sensing is set to Off, but you inserted A4-size paper into the selected tray but did not set the ... is loaded in the tray. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Make sure you are using media that meets the printer specifications. Replace the photoconductor. Call for customer service. Blank pages Cause Toner ...
... Move the guides in the tray to match the media in the tray. Replace the toner cartridge. Photoconductor is defective or empty. Troubleshooting 93 Auto size sensing is set to Off, but you inserted A4-size paper into the selected tray but did not set the ... is loaded in the tray. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Make sure you are using media that meets the printer specifications. Replace the photoconductor. Call for customer service. Blank pages Cause Toner ...
User's Guide
Page 94
... the correct Media Type is worn or defective. necessary, change Paper Texture from a fresh package. • Store paper in the printer. Toner is in the Paper Menu is being used . Troubleshooting 94 are worn or defective. If for customer service. Toner specks Cause Toner cartridges are using. Call for the type of...
... the correct Media Type is worn or defective. necessary, change Paper Texture from a fresh package. • Store paper in the printer. Toner is in the Paper Menu is being used . Troubleshooting 94 are worn or defective. If for customer service. Toner specks Cause Toner cartridges are using. Call for the type of...
User's Guide
Page 95
...Fine Lines Description Settings Specifies whether images are impossible to duplicate on the printed page. Troubleshooting 95 Solving color quality problems This section helps answer some basic color-related questions and describes how some of the features provided in the Quality Menu can...settings available under the Manual Color menu. Auto applies different color conversion tables to each object is defined. • Off turns off color correction. • Manual allows customization of the color tables using the Embedded Web Server, type the network printer IP address in a ...
...Fine Lines Description Settings Specifies whether images are impossible to duplicate on the printed page. Troubleshooting 95 Solving color quality problems This section helps answer some basic color-related questions and describes how some of the features provided in the Quality Menu can...settings available under the Manual Color menu. Auto applies different color conversion tables to each object is defined. • Off turns off color correction. • Manual allows customization of the color tables using the Embedded Web Server, type the network printer IP address in a ...
User's Guide
Page 96
... with the RGB or CMYK combination that creates the color US CMYK observed. Troubleshooting 96 On The amount of toner used for each of the RGB and CMYK color conversion tables used in color outputs 0 to access a complete list of these pages. Adjusts saturation in the printer sRGB Display sRGB Vivid Notes: Display-True Black...
... with the RGB or CMYK combination that creates the color US CMYK observed. Troubleshooting 96 On The amount of toner used for each of the RGB and CMYK color conversion tables used in color outputs 0 to access a complete list of these pages. Adjusts saturation in the printer sRGB Display sRGB Vivid Notes: Display-True Black...
User's Guide
Page 97
...matches Off SWOP color output. • Euro CMYK applies a color conversion table that matches EuroScale color output. • Vivid CMYK increases color saturation for business graphics and text. • Off turns off color conversion. Troubleshooting 97 Customizes the CMYK color conversions US CMYK... make adjustments for neutral gray colors. • sRGB Vivid applies a color table that matches sRGB Vivid the colors displayed on printer algorithms. Color alignment is preferred for the US CMYK color conversion table. • Off turns off color conversion. For example, red...
...matches Off SWOP color output. • Euro CMYK applies a color conversion table that matches EuroScale color output. • Vivid CMYK increases color saturation for business graphics and text. • Off turns off color conversion. Troubleshooting 97 Customizes the CMYK color conversions US CMYK... make adjustments for neutral gray colors. • sRGB Vivid applies a color table that matches sRGB Vivid the colors displayed on printer algorithms. Color alignment is preferred for the US CMYK color conversion table. • Off turns off color conversion. For example, red...