Troubleshooting Guide
Page 1
Control panel display is empty. Specified tray is blank or displays only diamonds Cause Solution Printer self test failed. Load media in Adobe Acrobat. 2 Click the printer icon. Confidential and other network device. Printer has received invalid data. The Print dialog appears. 3 Select Print as image. 4 Click OK. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Copies of them. This often fixes the problem. output (exit) bin, and then press . Jobs do...
Control panel display is empty. Specified tray is blank or displays only diamonds Cause Solution Printer self test failed. Load media in Adobe Acrobat. 2 Click the printer icon. Confidential and other network device. Printer has received invalid data. The Print dialog appears. 3 Select Print as image. 4 Click OK. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Copies of them. This often fixes the problem. output (exit) bin, and then press . Jobs do...
Troubleshooting Guide
Page 3
.... The computer and printer are on . Drawers • Make sure the connection between the option and printer. • Print the menu settings page and check to the printer system board. Make sure the stack of an imaginary line drawn between the two infrared ports. Media has absorbed moisture due to the printer system board. Troubleshooting for about installing software for the paper size loaded. Mac OS 9 users: Make sure the printer is set up . Hard disk with communication. •...
.... The computer and printer are on . Drawers • Make sure the connection between the option and printer. • Print the menu settings page and check to the printer system board. Make sure the stack of an imaginary line drawn between the two infrared ports. Media has absorbed moisture due to the printer system board. Troubleshooting for about installing software for the paper size loaded. Mac OS 9 users: Make sure the printer is set up . Hard disk with communication. •...
Troubleshooting Guide
Page 4
... Solution If marks occur repeatedly only in one color and multiple times down Replace the fuser if the page the defects occur repeatedly in .) If marks occur down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on the Software and Documentation CD. Replace the toner cartridge if the defects occur every: • 33.5 mm...
... Solution If marks occur repeatedly only in one color and multiple times down Replace the fuser if the page the defects occur repeatedly in .) If marks occur down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on the Software and Documentation CD. Replace the toner cartridge if the defects occur every: • 33.5 mm...
Troubleshooting Guide
Page 7
... CMYK color? Replace the fuser. Red, green, and blue light can be printed in various amounts to Heavy. What is worn or defective. loaded. Solid color pages Cause Photoconductor is selected. Call for customer service. Solution Replace the defective or worn toner cartridges. Make sure the correct Media Type is installed incorrectly. If necessary, change Paper Texture from Normal to produce a large range of media being used . Printer requires servicing. Cause Solution Paper Type and Paper Weight settings...
... CMYK color? Replace the fuser. Red, green, and blue light can be printed in various amounts to Heavy. What is worn or defective. loaded. Solid color pages Cause Photoconductor is selected. Call for customer service. Solution Replace the defective or worn toner cartridges. Make sure the correct Media Type is installed incorrectly. If necessary, change Paper Texture from Normal to produce a large range of media being used . Printer requires servicing. Cause Solution Paper Type and Paper Weight settings...
Troubleshooting Guide
Page 8
... printer color sample pages may be used to RGB and CMYK color conversion table mappings as a color in the PostScript driver provide preferred color quality for the majority of each box is also not effective in the Manual Color menu. In these instances, adjusting the Color Balance setting may be used for the chosen color. For information about the paper and media specifications, see the Menus and Messages Guide on the Color Correction setting...
... printer color sample pages may be used to RGB and CMYK color conversion table mappings as a color in the PostScript driver provide preferred color quality for the majority of each box is also not effective in the Manual Color menu. In these instances, adjusting the Color Balance setting may be used for the chosen color. For information about the paper and media specifications, see the Menus and Messages Guide on the Color Correction setting...
Troubleshooting Guide
Page 9
... need to network printers. The following three options: • Print-Prints the default pages • Detailed-Lets you enter individual red, green, and blue values and a specific increment of color • Reset-Lets you have an increment value of 10% for red, green, and blue. This provides a way to print multiple pages of colored boxes that is a series of color samples accessible from the Quality menu using the control panel. Contacting Customer Support When you call...
... need to network printers. The following three options: • Print-Prints the default pages • Detailed-Lets you enter individual red, green, and blue values and a specific increment of color • Reset-Lets you have an increment value of 10% for red, green, and blue. This provides a way to print multiple pages of colored boxes that is a series of color samples accessible from the Quality menu using the control panel. Contacting Customer Support When you call...
User's Guide
Page 5
... Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...75 Disabling Quick Start mode...76 Restoring factory default settings...76 Adjusting Power Saver...77 Encrypting the printer hard disk...77 Disabling printer hard disk...
... Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...75 Disabling Quick Start mode...76 Restoring factory default settings...76 Adjusting Power Saver...77 Encrypting the printer hard disk...77 Disabling printer hard disk...
User's Guide
Page 12
...printer model or the options installed. This diagram shows the items available under each menu. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu...
...printer model or the options installed. This diagram shows the items available under each menu. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu...
User's Guide
Page 15
The instructions in this section explain how to locate a card for removal. you can customize your printer connectivity and memory capacity by adding optional cards. Installing options 15 CAUTION: Turn the printer off, and unplug the power cord before continuing. Available options Memory cards • Printer memory • Flash memory • Fonts Firmware cards • Bar Code • PrintCryption™ Note: Use a #2 Phillips screwdriver to access the system board. Installing internal options CAUTION: If you are installing memory or option cards sometime after setting up the...
The instructions in this section explain how to locate a card for removal. you can customize your printer connectivity and memory capacity by adding optional cards. Installing options 15 CAUTION: Turn the printer off, and unplug the power cord before continuing. Available options Memory cards • Printer memory • Flash memory • Fonts Firmware cards • Bar Code • PrintCryption™ Note: Use a #2 Phillips screwdriver to access the system board. Installing internal options CAUTION: If you are installing memory or option cards sometime after setting up the...
User's Guide
Page 85
... does not fix the problem, contact Customer Support. For more information, see if the option is listed in the Installed Options list. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the Chooser. Drawers • Make sure the connection between the option and printer. • Print the menu settings page and check to a higher value: 1 From the control panel, press . 2 Press...
... does not fix the problem, contact Customer Support. For more information, see if the option is listed in the Installed Options list. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the Chooser. Drawers • Make sure the connection between the option and printer. • Print the menu settings page and check to a higher value: 1 From the control panel, press . 2 Press...
User's Guide
Page 86
... internal print server is securely connected to the printer system board. USB/parallel interface card • Make sure the USB/parallel interface card is correctly set to the appropriate Move the guides in .) or less. Infrared adapter If infrared communication stops or does not occur, make sure: • The distance between ports, move the ports closer together. • Both ports are using the correct cable, that it . Troubleshooting 86 Solving paper feed problems Paper frequently jams...
... internal print server is securely connected to the printer system board. USB/parallel interface card • Make sure the USB/parallel interface card is correctly set to the appropriate Move the guides in .) or less. Infrared adapter If infrared communication stops or does not occur, make sure: • The distance between ports, move the ports closer together. • Both ports are using the correct cable, that it . Troubleshooting 86 Solving paper feed problems Paper frequently jams...
User's Guide
Page 87
... while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Prt Quality Pgs appears, and then press . The information in the Setup menu is cleared Cause The entire paper path was not Solution Clear media from the entire paper path, and then press . Printing Quality Test Pages appears, and then the pages print. Troubleshooting 87 The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. The message...
... while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Prt Quality Pgs appears, and then press . The information in the Setup menu is cleared Cause The entire paper path was not Solution Clear media from the entire paper path, and then press . Printing Quality Test Pages appears, and then the pages print. Troubleshooting 87 The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. The message...
User's Guide
Page 93
... inserted A4-size paper into the selected tray but you are using media that meets the printer specifications. Replace the photoconductor. Clipped images Cause Solution Guides in the selected tray are set Move the guides in the tray to the for a different media size than what proper positions for the size loaded. is loaded in the tray. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Printer requires servicing.
... inserted A4-size paper into the selected tray but you are using media that meets the printer specifications. Replace the photoconductor. Clipped images Cause Solution Guides in the selected tray are set Move the guides in the tray to the for a different media size than what proper positions for the size loaded. is loaded in the tray. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Printer requires servicing.
User's Guide
Page 100
... User's Guide on the menu settings page. Detailed Color Samples are experiencing, the message on the display, and the troubleshooting steps you have an increment value of the network printer. Collectively, these pages, browse to the IP address of 10% for color matching. You need to use for red, green, and blue. For more information about using the control panel. The default color samples available using this page that is a series of the Embedded Web Server...
... User's Guide on the menu settings page. Detailed Color Samples are experiencing, the message on the display, and the troubleshooting steps you have an increment value of the network printer. Collectively, these pages, browse to the IP address of 10% for color matching. You need to use for red, green, and blue. For more information about using the control panel. The default color samples available using this page that is a series of the Embedded Web Server...
User's Guide
Page 108
... 103 firmware card installing 21 flash memory card installing 21 font sample list, printing 49 fuser ordering 73 G guidelines card stock 40 envelopes 39 labels 40 letterhead 38 transparencies 39 H hard disk installing 22 held jobs 45 printing from Macintosh 46 printing from Windows 46 I installing printer software 45 internal print server, installing 24 IPSec 79 J jam areas, accessing 58 jams avoiding 57 behind inner door 62 between fuser and standard exit bin 65 in manual feeder 68 in multipurpose feeder 67 in standard exit bin 65 in the duplex...
... 103 firmware card installing 21 flash memory card installing 21 font sample list, printing 49 fuser ordering 73 G guidelines card stock 40 envelopes 39 labels 40 letterhead 38 transparencies 39 H hard disk installing 22 held jobs 45 printing from Macintosh 46 printing from Windows 46 I installing printer software 45 internal print server, installing 24 IPSec 79 J jam areas, accessing 58 jams avoiding 57 behind inner door 62 between fuser and standard exit bin 65 in manual feeder 68 in multipurpose feeder 67 in standard exit bin 65 in the duplex...
User's Guide
Page 109
... printer 73, 74 multipurpose feeder loading 30 using 32 N network setup page 49 noise emission levels 104 notices 102, 103, 104, 105, 106 O options 550-sheet drawer 14 firmware card 21 firmware cards 15 flash memory card 21 hard disk 22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting message...
... printer 73, 74 multipurpose feeder loading 30 using 32 N network setup page 49 noise emission levels 104 notices 102, 103, 104, 105, 106 O options 550-sheet drawer 14 firmware card 21 firmware cards 15 flash memory card 21 hard disk 22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting message...
Menus and Messages Guide
Page 7
... only the status level Missing for the supply item selected. Note: A supply counter must be reset manually after a photoconductor unit is the same model, may result in a cartridge incompatibility failure message. Security Max Invalid PIN Job Expiration Network/Ports TCP/IP IPv6 Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies menu The initial toner cartridges shipped with your printer will...
... only the status level Missing for the supply item selected. Note: A supply counter must be reset manually after a photoconductor unit is the same model, may result in a cartridge incompatibility failure message. Security Max Invalid PIN Job Expiration Network/Ports TCP/IP IPv6 Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies menu The initial toner cartridges shipped with your printer will...
Menus and Messages Guide
Page 50
... print server firmware, see the User's Guide on the Software and Documentation CD. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer power back on to reset the printer. • Upgrade (flash) the network firmware in flash memory for the serial port. • Check that shipped with the print server. 55 Unsupported option in flash memory. • Upgrade to a larger capacity flash memory card. 53 Unformatted flash detected • Press until Continue appears, and then press to clear the message. If the error message...
... print server firmware, see the User's Guide on the Software and Documentation CD. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer power back on to reset the printer. • Upgrade (flash) the network firmware in flash memory for the serial port. • Check that shipped with the print server. 55 Unsupported option in flash memory. • Upgrade to a larger capacity flash memory card. 53 Unformatted flash detected • Press until Continue appears, and then press to clear the message. If the error message...
Menus and Messages Guide
Page 55
... Low 48 Tray Missing 48 USB/USB 48 Waiting 48 Printing 46 printing Device Statistics page 13 Menu Settings Page 13 NetWare Setup Page 14 Network Setup Page 13 Network Setup Page 13 Print Directory list 15 substituting a paper size 11 Wireless Setup Page 14 Profile List menu 14 Programming disk 46 Programming flash 46 Programming system code 46 Q Quality menu 23 R Ready 46 Remote Management Active 46 Remove all color supplies 47 Remove paper from standard output bin 47 replacing supplies 7 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults...
... Low 48 Tray Missing 48 USB/USB 48 Waiting 48 Printing 46 printing Device Statistics page 13 Menu Settings Page 13 NetWare Setup Page 14 Network Setup Page 13 Network Setup Page 13 Print Directory list 15 substituting a paper size 11 Wireless Setup Page 14 Profile List menu 14 Programming disk 46 Programming flash 46 Programming system code 46 Q Quality menu 23 R Ready 46 Remote Management Active 46 Remove all color supplies 47 Remove paper from standard output bin 47 replacing supplies 7 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults...
Help Menu Pages
Page 14
... media being used . Solid color pages Cause Photoconductor is low. Solution Remove and then reinstall the photoconductor. Paper curl Cause Solution Paper Type and Paper Weight settings are worn or defective. Paper has been stored in a high humidity environment. • Load paper from Normal to Rough. Print quality guide Page 14 of 34 Blank pages Cause Toner is installed incorrectly. Replace the toner cartridge. Replace the photoconductor. Toner rubs off Cause Solution Specialty media is selected. Call for customer service...
... media being used . Solid color pages Cause Photoconductor is low. Solution Remove and then reinstall the photoconductor. Paper curl Cause Solution Paper Type and Paper Weight settings are worn or defective. Paper has been stored in a high humidity environment. • Load paper from Normal to Rough. Print quality guide Page 14 of 34 Blank pages Cause Toner is installed incorrectly. Replace the toner cartridge. Replace the photoconductor. Toner rubs off Cause Solution Specialty media is selected. Call for customer service...