Troubleshooting Guide
Page 1
... flash memory devices, see the Lexmark Web site at www.lexmark.com. Specified output (exit) Remove the stack of paper from the bin is blank or displays only diamonds Cause Solution Printer self test failed. Printer has insufficient memory. Error message about installing a network printer, ... job. Copies of the printer software are also available on . • The printer cable is securely attached to print in the tray. Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are using a USB port, make sure: ...
... flash memory devices, see the Lexmark Web site at www.lexmark.com. Specified output (exit) Remove the stack of paper from the bin is blank or displays only diamonds Cause Solution Printer self test failed. Printer has insufficient memory. Error message about installing a network printer, ... job. Copies of the printer software are also available on . • The printer cable is securely attached to print in the tray. Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are using a USB port, make sure: ...
Troubleshooting Guide
Page 2
... Job is not configured properly. Printer does not have enough Add printer memory or an optional memory. When a printer error occurs, a message appears on the computer screen telling you what the error is in the User's Guide. Set Page Protect to a higher value: 1 From the control panel, press . 2... of fonts, the number and complexity of images, and the number of pages in the job. Page Protect is too complex. Lexmark Status Messenger Utility This program is not available with the printer software, the utility automatically launches when the software installation is not set...
... Job is not configured properly. Printer does not have enough Add printer memory or an optional memory. When a printer error occurs, a message appears on the computer screen telling you what the error is in the User's Guide. Set Page Protect to a higher value: 1 From the control panel, press . 2... of fonts, the number and complexity of images, and the number of pages in the job. Page Protect is too complex. Lexmark Status Messenger Utility This program is not available with the printer software, the utility automatically launches when the software installation is not set...
User's Guide
Page 6
...unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about reading USB drive appears 82 Jobs do not print ...83 Confidential and other held jobs do not print 83 Job takes longer ...86 Internal print server...86 Memory card...86 USB/parallel interface card...86 Solving paper feed problems...86 Paper frequently jams...86 Paper jam message remains after jam is cleared 87 Page that jammed does not reprint after you clear the jam 87 Solving print quality problems...87 Isolating...
...unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about reading USB drive appears 82 Jobs do not print ...83 Confidential and other held jobs do not print 83 Job takes longer ...86 Internal print server...86 Memory card...86 USB/parallel interface card...86 Solving paper feed problems...86 Paper frequently jams...86 Paper jam message remains after jam is cleared 87 Page that jammed does not reprint after you clear the jam 87 Solving print quality problems...87 Isolating...
User's Guide
Page 11
... Navigation buttons Press or to scroll through values or text that communicate information about the printer: • Printer status messages-Indicate the current status of options is offered once Stopped appears on the display. 6 Menu Opens the menu index ... Show-me screens-Provide instructions for resolving common printer errors. Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 7 BACK MENU 6 STOP X 5 4 3 4 1 1 23 4 56 7 89 0# 9 8 2 3 Control panel item 1 Display 2 Select Description The display shows messages and pictures that rolls to another screen. 4 Indicator...
... Navigation buttons Press or to scroll through values or text that communicate information about the printer: • Printer status messages-Indicate the current status of options is offered once Stopped appears on the display. 6 Menu Opens the menu index ... Show-me screens-Provide instructions for resolving common printer errors. Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 7 BACK MENU 6 STOP X 5 4 3 4 1 1 23 4 56 7 89 0# 9 8 2 3 Control panel item 1 Display 2 Select Description The display shows messages and pictures that rolls to another screen. 4 Indicator...
User's Guide
Page 82
... approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Solution 1 Open the document you have checked each of these possibilities, turn the printer back on . • The printer cable is securely attached to print in Adobe Acrobat. 2 Click the printer icon. Error message about 10 seconds, and then turn...
... approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Solution 1 Open the document you have checked each of these possibilities, turn the printer back on . • The printer cable is securely attached to print in Adobe Acrobat. 2 Click the printer icon. Error message about 10 seconds, and then turn...
User's Guide
Page 110
...transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk with adapter 86 troubleshooting, display display is blank 82 display shows... only diamonds 82 troubleshooting, paper feed message remains after jam is cleared 87 troubleshooting, print held jobs do not print 83 incorrect characters print 84 incorrect margins 93 jammed ...
...transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk with adapter 86 troubleshooting, display display is blank 82 display shows... only diamonds 82 troubleshooting, paper feed message remains after jam is cleared 87 troubleshooting, print held jobs do not print 83 incorrect characters print 84 incorrect margins 93 jammed ...
Menus and Messages Guide
Page 5
... on the display. 5 Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Understanding printer menus Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 4 3 7 BACK MENU 6 STOP X 5 4 1 1 23 4 56 7 89...
... on the display. 5 Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Understanding printer menus Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 4 3 7 BACK MENU 6 STOP X 5 4 1 1 23 4 56 7 89...
Menus and Messages Guide
Page 43
... Close lower door. Defragmenting Flash DO NOT POWER OFF The printer is defragmenting the flash memory to clear. Understanding printer messages List of status and error messages Activating Menu Changes The printer is saving changes made in the printer. • Press to cancel the current print job.... • Press until Show Me appears, then press . Wait for the message to clear the message. Change to Try one of the ...
... Close lower door. Defragmenting Flash DO NOT POWER OFF The printer is defragmenting the flash memory to clear. Understanding printer messages List of status and error messages Activating Menu Changes The printer is saving changes made in the printer. • Press to cancel the current print job.... • Press until Show Me appears, then press . Wait for the message to clear the message. Change to Try one of the ...
Menus and Messages Guide
Page 45
... For information about downloading code, see the User's Guide on the display. Note: Engine code may be downloaded while this message appears on the display. Invalid Network Code You need to download valid network printing code for the printer. For information about ... • Press until Continue appears, and then press to clear the message and continue printing. Warning: Do not power off while Formatting Flash appears on the Software and Documentation CD. Internal System Error, Reload Security Certificates 1 Press until Cancel appears, and the press to...
... For information about downloading code, see the User's Guide on the display. Note: Engine code may be downloaded while this message appears on the display. Invalid Network Code You need to download valid network printing code for the printer. For information about ... • Press until Continue appears, and then press to clear the message and continue printing. Warning: Do not power off while Formatting Flash appears on the Software and Documentation CD. Internal System Error, Reload Security Certificates 1 Press until Cancel appears, and the press to...
Menus and Messages Guide
Page 48
...is waiting for the message to clear. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31.72...the tray. • Press until Continue appears, then press to clear the message and print the job using a different paper tray. 34 Short Paper &#...press to clear the message and print the job using a USB cable connection. Tray Empty Load paper in the tray to clear the message. The USB port...printer. Tray Low Load paper in the specified tray to clear the message. USB/USB The printer is the active communication link. Submitting Selection...
...is waiting for the message to clear. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31.72...the tray. • Press until Continue appears, then press to clear the message and print the job using a different paper tray. 34 Short Paper &#...press to clear the message and print the job using a USB cable connection. Tray Empty Load paper in the tray to clear the message. The USB port...printer. Tray Low Load paper in the specified tray to clear the message. USB/USB The printer is the active communication link. Submitting Selection...
Menus and Messages Guide
Page 49
...50 PPDS font error • Press until Continue appears, then press • Cancel the current print job. • Install additional printer memory. to clear the message. 38 Memory Full • Press until Continue appears, then press • Cancel the current print job. to clear the message. 39 Page ..., then press to disable Resource Save and continue printing. • To enable Resource Save after receiving this message, make sure the paper is too complex to clear the message. 37 Insufficient memory, some held jobs will not be restored Try one of the print job. •...
...50 PPDS font error • Press until Continue appears, then press • Cancel the current print job. • Install additional printer memory. to clear the message. 38 Memory Full • Press until Continue appears, then press • Cancel the current print job. to clear the message. 39 Page ..., then press to disable Resource Save and continue printing. • To enable Resource Save after receiving this message, make sure the paper is too complex to clear the message. 37 Insufficient memory, some held jobs will not be restored Try one of the print job. •...
Menus and Messages Guide
Page 50
... printer firmware, insert the Software and Documentation CD, and then click View User's Guide and Documentation. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error • Check that the serial cable is connected correctly and is not set correctly on to reset the printer...
... printer firmware, insert the Software and Documentation CD, and then click View User's Guide and Documentation. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error • Check that the serial cable is connected correctly and is not set correctly on to reset the printer...
Menus and Messages Guide
Page 51
... a larger hard disk. 63 Unformatted disk • Press until Continue appears, and then press • Format the disk. to clear the message and continue printing. 80 Replace fuser Replace the fuser using the instruction sheet that require a hard disk. 62 Disk full • Press until...Unplug the power cord from the wall outlet. 3 Remove the excess flash memory. 4 Connect the power cord to clear the message and continue printing. If the error message remains, the hard disk may be defective and require replacing. 80 Fuser life warning • Press until Continue appears, and ...
... a larger hard disk. 63 Unformatted disk • Press until Continue appears, and then press • Format the disk. to clear the message and continue printing. 80 Replace fuser Replace the fuser using the instruction sheet that require a hard disk. 62 Disk full • Press until...Unplug the power cord from the wall outlet. 3 Remove the excess flash memory. 4 Connect the power cord to clear the message and continue printing. If the error message remains, the hard disk may be defective and require replacing. 80 Fuser life warning • Press until Continue appears, and ...
Menus and Messages Guide
Page 54
... Insufficient memory, some held jobs will not be restored 49 38 Memory Full 49 39 Page is too complex to print 49 50 PPDS font error 49 51 Defective flash detected 50 52 Not enough free space in flash memory for resources 50 53 Unformatted flash detected 50 54 Network software... 28 PDF menu 27 PostScript menu 28 Power Saver 46 Print Directory menu 15 Print Fonts menu 14 Printer locked, enter PIN 46 printer messages 1565 Emulation error, load emulation option 48 200-250.yy Paper jam 52 31.72 Missing or Defective Cartridge 48 32 Replace unsupported cartridge 48 34 Incorrect...
... Insufficient memory, some held jobs will not be restored 49 38 Memory Full 49 39 Page is too complex to print 49 50 PPDS font error 49 51 Defective flash detected 50 52 Not enough free space in flash memory for resources 50 53 Unformatted flash detected 50 54 Network software... 28 PDF menu 27 PostScript menu 28 Power Saver 46 Print Directory menu 15 Print Fonts menu 14 Printer locked, enter PIN 46 printer messages 1565 Emulation error, load emulation option 48 200-250.yy Paper jam 52 31.72 Missing or Defective Cartridge 48 32 Replace unsupported cartridge 48 34 Incorrect...
Menus and Messages Guide
Page 55
... Insufficient memory, some held jobs will not be restored 49 38 Memory Full 49 39 Page is too complex to print 49 50 PPDS font error 49 51 Defective flash detected 50 52 Not enough free space in flash memory for resources 50 53 Unformatted flash detected 50 54 Network software... Enter PIN 44 Enter PIN to lock 44 Flushing buffer 44 Formatting Disk yyy% 44 Formatting Flash 44 Insert Tray 45 Internal System Error, Reload Bookmarks 45 Internal System Error, Reload Security Certificates 45 Invalid Engine Code 45 Invalid Network Code 45 Invalid PIN 45 Load with 45 Load manual feeder with...
... Insufficient memory, some held jobs will not be restored 49 38 Memory Full 49 39 Page is too complex to print 49 50 PPDS font error 49 51 Defective flash detected 50 52 Not enough free space in flash memory for resources 50 53 Unformatted flash detected 50 54 Network software... Enter PIN 44 Enter PIN to lock 44 Flushing buffer 44 Formatting Disk yyy% 44 Formatting Flash 44 Insert Tray 45 Internal System Error, Reload Bookmarks 45 Internal System Error, Reload Security Certificates 45 Invalid Engine Code 45 Invalid Network Code 45 Invalid PIN 45 Load with 45 Load manual feeder with...
Help Menu Pages
Page 27
...guide Help pages Help pages are a series of printer status and error messages. Other translations are available on the Software and Documentation CD. Additional language support The User's Guide, Setup sheet, Menus and Messages Guide, and Help pages are stored in the printer. English,... CD. The User's Guide provides information about loading paper, ordering supplies, troubleshooting, and clearing jams. The Menus and Messages Guide provides information about using the printer and performing printing tasks. They contain helpful information about changing the printer settings for...
...guide Help pages Help pages are a series of printer status and error messages. Other translations are available on the Software and Documentation CD. Additional language support The User's Guide, Setup sheet, Menus and Messages Guide, and Help pages are stored in the printer. English,... CD. The User's Guide provides information about loading paper, ordering supplies, troubleshooting, and clearing jams. The Menus and Messages Guide provides information about using the printer and performing printing tasks. They contain helpful information about changing the printer settings for...
