Troubleshooting Guide
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...SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more of the printer software are also available on the Lexmark Web site at www.lexmark.com. This often fixes the problem. Contact your system support person to the network. • Print a network setup page...jobs do not print These are running a supported operating system and using a USB port, make sure you are possible solutions. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power ...
...SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more of the printer software are also available on the Lexmark Web site at www.lexmark.com. This often fixes the problem. Contact your system support person to the network. • Print a network setup page...jobs do not print These are running a supported operating system and using a USB port, make sure you are possible solutions. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power ...
Troubleshooting Guide
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... Toner specks These are possible solutions. CHECK THE NETWORK SETTINGS Depending on the network settings, you are turned on the display, and the troubleshooting steps you call (1-800-539-6275). You need to type https:// instead of http:// before the printer IP address to know your system... administrator. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 or Canada, call Customer Support, describe the problem you may need to access the Embedded Web Server. Embedded...
... Toner specks These are possible solutions. CHECK THE NETWORK SETTINGS Depending on the network settings, you are turned on the display, and the troubleshooting steps you call (1-800-539-6275). You need to type https:// instead of http:// before the printer IP address to know your system... administrator. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 or Canada, call Customer Support, describe the problem you may need to access the Embedded Web Server. Embedded...
User's Guide
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Troubleshooting 263 Solving basic printer problems...263 Printer control panel display is blank or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do ...
Troubleshooting 263 Solving basic printer problems...263 Printer control panel display is blank or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do ...
User's Guide
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Troubleshooting Solving basic printer problems If there are correct. Once you want to the printer and the host computer, print server, option... Click the printer icon. This often fixes the problem. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Printer control panel display is supported. Error message about 10 seconds, and then turn the printer on . Check the ... 4 Click OK. If Ready does not appear, then turn the printer back on. Turn the printer off and contact Customer Support. Troubleshooting 263
Troubleshooting Solving basic printer problems If there are correct. Once you want to the printer and the host computer, print server, option... Click the printer icon. This often fixes the problem. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Printer control panel display is supported. Error message about 10 seconds, and then turn the printer on . Check the ... 4 Click OK. If Ready does not appear, then turn the printer back on. Turn the printer off and contact Customer Support. Troubleshooting 263
User's Guide
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...shows Connected. Copies of the following : MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that came with the printer. If the status is connected to make...paper from the standard exit bin. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. For more information, visit the Lexmark Web site at www.lexmark.com. Contact your system support person to print. Confidential and other held jobs do not print These are secure...
...shows Connected. Copies of the following : MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that came with the printer. If the status is connected to make...paper from the standard exit bin. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. For more information, visit the Lexmark Web site at www.lexmark.com. Contact your system support person to print. Confidential and other held jobs do not print These are secure...
User's Guide
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.... 5 Touch the down arrow until Print Recovery appears. 6 Touch Print Recovery. 7 Touch the right arrow next to Page Protect until Off appears. 8 Touch Submit. 9 Touch . Troubleshooting 265 MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of...
.... 5 Touch the down arrow until Print Recovery appears. 6 Touch Print Recovery. 7 Touch the right arrow next to Page Protect until Off appears. 8 Touch Submit. 9 Touch . Troubleshooting 265 MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of...
User's Guide
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... the following : MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties, set the size from the Paper Size/Type menu. Troubleshooting 266 Large jobs do not collate These are possible solutions.
... the following : MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties, set the size from the Paper Size/Type menu. Troubleshooting 266 Large jobs do not collate These are possible solutions.
User's Guide
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... more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Solving copy problems Copier does not respond These are possible solutions. Troubleshooting 267
... more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Solving copy problems Copier does not respond These are possible solutions. Troubleshooting 267
User's Guide
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For more information, see "Cleaning the scanner glass" on the scanner glass in the upper left corner. Troubleshooting 268 THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. THE OUTPUT APPEARS WASHED OUT OR ...
For more information, see "Cleaning the scanner glass" on the scanner glass in the upper left corner. Troubleshooting 268 THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. THE OUTPUT APPEARS WASHED OUT OR ...
User's Guide
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... the computer and the printer. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then back on . • The printer cable is working. Troubleshooting 269 This often fixes the problem with the scanner. Scan was not successful These are possible solutions. Once you have checked each of the following...
... the computer and the printer. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then back on . • The printer cable is working. Troubleshooting 269 This often fixes the problem with the scanner. Scan was not successful These are possible solutions. Once you have checked each of the following...
User's Guide
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... or freezes the computer These are possible solutions. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Troubleshooting 270 Partial document or photo scans These are possible solutions. ADJUST THE SCAN RESOLUTION Increase the resolution of the original document is loaded facedown on...
... or freezes the computer These are possible solutions. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Troubleshooting 270 Partial document or photo scans These are possible solutions. ADJUST THE SCAN RESOLUTION Increase the resolution of the original document is loaded facedown on...
User's Guide
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... whether your telephone line is subscribed to use. Contact your region supports multiple caller ID patterns, you may have to the computer and the printer. Troubleshooting 271 There are possible solutions. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Solving fax problems...
... whether your telephone line is subscribed to use. Contact your region supports multiple caller ID patterns, you may have to the computer and the printer. Troubleshooting 271 There are possible solutions. Try one or more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Solving fax problems...
User's Guide
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... hear a dial tone, then connect the printer to that wall jack. CHECK FOR JAMS Clear any answering machines, computers with modems, or telephone line splitters. Troubleshooting 272 For more information and to request an R-interface port, contact your DSL provider. • If you are using DSL, then connect to make sure...
... hear a dial tone, then connect the printer to that wall jack. CHECK FOR JAMS Clear any answering machines, computers with modems, or telephone line splitters. Troubleshooting 272 For more information and to request an R-interface port, contact your DSL provider. • If you are using DSL, then connect to make sure...
User's Guide
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... printer to answer calls, you have extension phones on the same line as the printer, or subscribe to obtain the keypad sequence for the printer. Troubleshooting 273 If you may disrupt fax transmissions. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of...
... printer to answer calls, you have extension phones on the same line as the printer, or subscribe to obtain the keypad sequence for the printer. Troubleshooting 273 If you may disrupt fax transmissions. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of...
User's Guide
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...: 1 Type the printer IP address into the ADF. Try one or more of the telephone line connection. • Increase the fax scan resolution, if possible. Troubleshooting 274 Place these items on the scanner glass in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. Note: Do not...
...: 1 Type the printer IP address into the ADF. Try one or more of the telephone line connection. • Increase the fax scan resolution, if possible. Troubleshooting 274 Place these items on the scanner glass in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. Note: Do not...
User's Guide
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... connection between the option and the printer. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to see if the option is installed These are aligned against the edges of the following : MAKE SURE THE PAPER IS LOADED CORRECTLY... 48. Solving option problems Option does not operate correctly or quits after it . Try one of the paper. 4 Make sure the paper tray closes properly. Troubleshooting 275 5 In the Max Speed box, click on . CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait...
... connection between the option and the printer. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to see if the option is installed These are aligned against the edges of the following : MAKE SURE THE PAPER IS LOADED CORRECTLY... 48. Solving option problems Option does not operate correctly or quits after it . Try one of the paper. 4 Make sure the paper tray closes properly. Troubleshooting 275 5 In the Max Speed box, click on . CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait...
User's Guide
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... more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to the 2000-sheet tray. • Make sure the printer is turned on. Troubleshooting 276 Reinstall the paper tray. Try one or more of the following : THE ELEVATOR TRAY IS NOT WORKING...
... more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to the 2000-sheet tray. • Make sure the printer is turned on. Troubleshooting 276 Reinstall the paper tray. Try one or more of the following : THE ELEVATOR TRAY IS NOT WORKING...
User's Guide
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...Make sure the flash memory card is securely connected to the printer system board. Hard disk with the option. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are using the correct cable and that came with adapter Make sure the... hard disk is securely connected to view the envelope feeder instruction sheet. Troubleshooting 277 CHECK THE CABLE Make sure you are possible solutions. MAKE SURE THE ENVELOPE FEEDER IS INSTALLED CORRECTLY If the envelope feeder is ...
...Make sure the flash memory card is securely connected to the printer system board. Hard disk with the option. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are using the correct cable and that came with adapter Make sure the... hard disk is securely connected to view the envelope feeder instruction sheet. Troubleshooting 277 CHECK THE CABLE Make sure you are possible solutions. MAKE SURE THE ENVELOPE FEEDER IS INSTALLED CORRECTLY If the envelope feeder is ...
User's Guide
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... the multipurpose feeder. THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the entire paper path, and then touch Continue. Troubleshooting 278 Solving paper feed problems Paper frequently jams These are possible solutions. Page that jammed does not reprint after jam is cleared CHECK THE PAPER...
... the multipurpose feeder. THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the entire paper path, and then touch Continue. Troubleshooting 278 Solving paper feed problems Paper frequently jams These are possible solutions. Page that jammed does not reprint after jam is cleared CHECK THE PAPER...
User's Guide
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... Pages. For more of the following topics may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load Letter- Troubleshooting 279 Blank pages These are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge.
... Pages. For more of the following topics may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load Letter- Troubleshooting 279 Blank pages These are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge.