Clearing Jams Guide
Page 1
For information on the media path, see the setup documentation. The illustration shows the possible jam areas. 1 Upper door 2 Fuser cover 3 Inner door 4 Lower door 5 Standard tray (Tray 1) 6 Optional 550-sheet tray (Tray 2) 7 Exit bin Use the following illustration indicates the...before loading it. • Do not use media that paper takes through the printer varies depending on the Lexmark Web site at www.lexmark.com/publications. • For detailed information about purchasing large quantities of the printer the numbers in the control panel menu. • Make sure all media must...
For information on the media path, see the setup documentation. The illustration shows the possible jam areas. 1 Upper door 2 Fuser cover 3 Inner door 4 Lower door 5 Standard tray (Tray 1) 6 Optional 550-sheet tray (Tray 2) 7 Exit bin Use the following illustration indicates the...before loading it. • Do not use media that paper takes through the printer varies depending on the Lexmark Web site at www.lexmark.com/publications. • For detailed information about purchasing large quantities of the printer the numbers in the control panel menu. • Make sure all media must...
Clearing Jams Guide
Page 2
... between an input "Jams under the sensor and the fuser photoconductors" on exit sensor page 4 "Jams under the fuser or fuser cover" on page 4 202.xx Paper Jam Jam after the fuser exit "Jams under and behind sensor the fuser" on page 5 "Clearing jams between the fuser and the standard exit bin" on page 5 203.xx... Paper Jam Jam in the duplex "Jams under the rollers page-turnaround area near the fuser" on page 5 230.xx Jam in the duplex area "Jams in the duplex Paper Jam area" on page 5 241.xx Jam in Tray 1 Paper Jam "...
... between an input "Jams under the sensor and the fuser photoconductors" on exit sensor page 4 "Jams under the fuser or fuser cover" on page 4 202.xx Paper Jam Jam after the fuser exit "Jams under and behind sensor the fuser" on page 5 "Clearing jams between the fuser and the standard exit bin" on page 5 203.xx... Paper Jam Jam in the duplex "Jams under the rollers page-turnaround area near the fuser" on page 5 230.xx Jam in the duplex area "Jams in the duplex Paper Jam area" on page 5 241.xx Jam in Tray 1 Paper Jam "...
Clearing Jams Guide
Page 4
...jammed under the photoconductors, 200.xx Paper Jam appears. Note: Be careful not to cool before clearing jams from this area. 4 b Otherwise, grasp the fuser cover by the tabs and lift it forward. 3 If the paper will not move, remove all four photoconductors (for more information, see the User's Guide... but not under the photoconductors, 200.xx Paper Jam or 201.xx Paper Jam may be hot. CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may appear. 1 Open the upper and inner doors. Close the fuser cover. 3 Close the lower door, and then close the upper door.
...jammed under the photoconductors, 200.xx Paper Jam appears. Note: Be careful not to cool before clearing jams from this area. 4 b Otherwise, grasp the fuser cover by the tabs and lift it forward. 3 If the paper will not move, remove all four photoconductors (for more information, see the User's Guide... but not under the photoconductors, 200.xx Paper Jam or 201.xx Paper Jam may be hot. CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may appear. 1 Open the upper and inner doors. Close the fuser cover. 3 Close the lower door, and then close the upper door.
Clearing Jams Guide
Page 5
... Open the upper door. 2 Pull the jammed paper straight up and to the rear of the printer near the fuser, 203.xx Paper Jam appears. 1 Open the upper door. 2 Grasp the paper on each ...fuser When paper jams both under the fuser and in the duplex path Jams under the rollers near the fuser When paper is jammed under the rollers near the fuser may be hot. CAUTION-HOT SURFACE: The fuser and the inside of the printer..., pull the handle to cool before clearing jams from this area. Jams under and behind the fuser, 202.xx Paper Jam appears. The lower door opens with the inner door. 2 Pull the...
... Open the upper door. 2 Pull the jammed paper straight up and to the rear of the printer near the fuser, 203.xx Paper Jam appears. 1 Open the upper door. 2 Grasp the paper on each ...fuser When paper jams both under the fuser and in the duplex path Jams under the rollers near the fuser When paper is jammed under the rollers near the fuser may be hot. CAUTION-HOT SURFACE: The fuser and the inside of the printer..., pull the handle to cool before clearing jams from this area. Jams under and behind the fuser, 202.xx Paper Jam appears. The lower door opens with the inner door. 2 Pull the...
Troubleshooting Guide
Page 4
... turning the printer on. For more information about installing supplies, see "Adjusting the color alignment" on the control panel until all every 116.2 mm colors, the fuser (4.58 in.). Adjusting the color alignment 1 Make sure the printer is displayed, and then press . The printer performs its ...the User's Guide on . and while 3 Release both buttons when Performing Self Test appears. The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until Color Alignment appears, and then press again to Off. 1 Press . 2 Press until Settings appears, and...
... turning the printer on. For more information about installing supplies, see "Adjusting the color alignment" on the control panel until all every 116.2 mm colors, the fuser (4.58 in.). Adjusting the color alignment 1 Make sure the printer is displayed, and then press . The printer performs its ...the User's Guide on . and while 3 Release both buttons when Performing Self Test appears. The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until Color Alignment appears, and then press again to Off. 1 Press . 2 Press until Settings appears, and...
Troubleshooting Guide
Page 5
... Brightness setting is too bright, or RGB Contrast setting is defective. Color Saver is defective or worn. 5 Toner cartridge is On. photoconductor units. or worn. The media being used does not meet the printer specifications. • Load media from media. Toner is not damp....line. 2 If the problem still occurs, replace the photoconductor unit. • If the problem is defective Replace the fuser. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is stiff, try before sending the job to the feeding from a new package....
... Brightness setting is too bright, or RGB Contrast setting is defective. Color Saver is defective or worn. 5 Toner cartridge is On. photoconductor units. or worn. The media being used does not meet the printer specifications. • Load media from media. Toner is not damp....line. 2 If the problem still occurs, replace the photoconductor unit. • If the problem is defective Replace the fuser. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is stiff, try before sending the job to the feeding from a new package....
Troubleshooting Guide
Page 6
...the Paper Type setting you are supported by the printer manufacturer. photoconductor. Toner fog or background shading appears on the page Cause Toner cartridge is Replace the worn or defective. Replace the fuser. Photoconductor is worn or defective. Ghost images ... is worn or defective. Use only transparencies recommended by the printer, the host computer, and the software application. Select a different toner darkness setting in the paper path. Photoconductor is defective. Replace the fuser. Select a different Toner Darkness setting, RGB Brightness setting, or...
...the Paper Type setting you are supported by the printer manufacturer. photoconductor. Toner fog or background shading appears on the page Cause Toner cartridge is Replace the worn or defective. Replace the fuser. Photoconductor is worn or defective. Ghost images ... is worn or defective. Use only transparencies recommended by the printer, the host computer, and the software application. Select a different toner darkness setting in the paper path. Photoconductor is defective. Replace the fuser. Select a different Toner Darkness setting, RGB Brightness setting, or...
Troubleshooting Guide
Page 7
... and Paper Weight settings to match the media in the tray. Change the Paper Weight from the printer. Replace the fuser. CMYK color is a method of describing colors by indicating the amount of red, green, or blue needed to produce a large range of media... used . Paper has been stored in a high humidity environment. • Load paper from Normal to produce a certain color. Printing presses, inkjet printers, and color laser printers create colors in this manner. Shake the cartridge back and forth several times, and then reinstall it . Cyan, magenta, yellow, and...
... and Paper Weight settings to match the media in the tray. Change the Paper Weight from the printer. Replace the fuser. CMYK color is a method of describing colors by indicating the amount of red, green, or blue needed to produce a large range of media... used . Paper has been stored in a high humidity environment. • Load paper from Normal to produce a certain color. Printing presses, inkjet printers, and color laser printers create colors in this manner. Shake the cartridge back and forth several times, and then reinstall it . Cyan, magenta, yellow, and...
User's Guide
Page 5
......70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel...
......70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel...
User's Guide
Page 12
...Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal...Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 This diagram shows the items available under each menu. Control panel item 7 Back Description Returns the display to the previous screen...
...Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal...Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 This diagram shows the items available under each menu. Control panel item 7 Back Description Returns the display to the previous screen...
User's Guide
Page 38
... carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper • Preprinted media with chemicals that may contaminate the printer • Preprinted media that can be adjusted with a program to successfully print on these forms. • Coated media (erasable bond), ...as optical character recognition (OCR) forms In some cases, registration can be affected by the temperature in the printer fuser • Preprinted media that are specifically designed for laser printers. To help avoid jams and poor print quality: • Always use media that are not affected by...
... carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper • Preprinted media with chemicals that may contaminate the printer • Preprinted media that can be adjusted with a program to successfully print on these forms. • Coated media (erasable bond), ...as optical character recognition (OCR) forms In some cases, registration can be affected by the temperature in the printer fuser • Preprinted media that are specifically designed for laser printers. To help avoid jams and poor print quality: • Always use media that are not affected by...
User's Guide
Page 58
The illustration shows the possible jam areas. 1 2 7 3 1 Upper door 2 Fuser cover 3 Inner door 4 Lower door 5 Standard tray (Tray 1) 4 6 5 Clearing jams 58 203 203 202 230 201 250 200 241 200 242 Accessing jam areas Open doors and covers, and remove trays to access jam areas.
The illustration shows the possible jam areas. 1 2 7 3 1 Upper door 2 Fuser cover 3 Inner door 4 Lower door 5 Standard tray (Tray 1) 4 6 5 Clearing jams 58 203 203 202 230 201 250 200 241 200 242 Accessing jam areas Open doors and covers, and remove trays to access jam areas.
User's Guide
Page 59
... under the photoconductors" on exit sensor page 62 "Jams under the fuser or fuser cover" on page 63 202.xx Paper Jam Jam after the fuser exit sensor "Jams under and behind the fuser" on page 64 "Clearing jams between the fuser and the standard exit bin" on page 65 203.xx Paper Jam Jam... in the duplex page-turnaround area "Jams under the rollers near the fuser" on page 65 230.xx Paper Jam Jam in the duplex area "Jams in the duplex area" on page 66 241.xx Paper Jam Jam ...
... under the photoconductors" on exit sensor page 62 "Jams under the fuser or fuser cover" on page 63 202.xx Paper Jam Jam after the fuser exit sensor "Jams under and behind the fuser" on page 64 "Clearing jams between the fuser and the standard exit bin" on page 65 203.xx Paper Jam Jam... in the duplex page-turnaround area "Jams under the rollers near the fuser" on page 65 230.xx Paper Jam Jam in the duplex area "Jams in the duplex area" on page 66 241.xx Paper Jam Jam ...
User's Guide
Page 63
... the jam, and then replace the photoconductors. 2 1 4 Close the lower door, and then close the upper door. CAUTION: The fuser and the inside of the printer near the fuser may appear. 1 Open the upper and inner doors. Clearing jams 63 The lower door opens with the inner door. 2 Pull the ...to dislodge the photoconductors. 3 If the paper will not move, remove all four photoconductors (for the fuser to cool before clearing jams from this area. Wait for more information, see "Removing the color supplies" on page 51). If the paper is jammed under the photoconductors, 200.xx Paper Jam ...
... the jam, and then replace the photoconductors. 2 1 4 Close the lower door, and then close the upper door. CAUTION: The fuser and the inside of the printer near the fuser may appear. 1 Open the upper and inner doors. Clearing jams 63 The lower door opens with the inner door. 2 Pull the ...to dislodge the photoconductors. 3 If the paper will not move, remove all four photoconductors (for the fuser to cool before clearing jams from this area. Wait for more information, see "Removing the color supplies" on page 51). If the paper is jammed under the photoconductors, 200.xx Paper Jam ...
User's Guide
Page 64
... 64 Pull the jammed paper up and to cool before clearing jams from this area. CAUTION: The fuser and the inside of the printer. 3 Close the lower door, and then close the upper door. Close the fuser cover. 1 2 3 Close the lower door, and then close the upper door. The lower door opens ...with the inner door. 2 Determine where the jam is located: a If paper is visible under the fuser and in the...
... 64 Pull the jammed paper up and to cool before clearing jams from this area. CAUTION: The fuser and the inside of the printer. 3 Close the lower door, and then close the upper door. Close the fuser cover. 1 2 3 Close the lower door, and then close the upper door. The lower door opens ...with the inner door. 2 Determine where the jam is located: a If paper is visible under the fuser and in the...
User's Guide
Page 65
... it away from the bin. Clearing jams in the standard exit bin When paper jams in the duplex path Jams under the rollers near the fuser When paper is visible in the standard exit bin, 202.xx Paper Jam appears. Clearing jams 65 Clearing jams in the standard exit bin, 203....xx Paper Jam appears. Clearing jams between the fuser and the standard exit bin When the jammed paper is jammed under the rollers near the fuser, 203.xx Paper Jam appears. 1 Open the upper door. 2 Grasp the paper on each side, and pull...
... it away from the bin. Clearing jams in the standard exit bin When paper jams in the duplex path Jams under the rollers near the fuser When paper is visible in the standard exit bin, 202.xx Paper Jam appears. Clearing jams 65 Clearing jams in the standard exit bin, 203....xx Paper Jam appears. Clearing jams between the fuser and the standard exit bin When the jammed paper is jammed under the rollers near the fuser, 203.xx Paper Jam appears. 1 Open the upper door. 2 Grasp the paper on each side, and pull...
User's Guide
Page 73
... least two people to order a replacement waste toner box. therefore, it . • Remove all printer options before moving the printer CAUTION: The printer weighs 25.40 kg (56 lb); When Replace Fuser appears, replace the fuser immediately. Maintaining the printer 73 Part number C52025X Part name Waste toner box Ordering a fuser When Fuser Life Warning appears, replace the...
... least two people to order a replacement waste toner box. therefore, it . • Remove all printer options before moving the printer CAUTION: The printer weighs 25.40 kg (56 lb); When Replace Fuser appears, replace the fuser immediately. Maintaining the printer 73 Part number C52025X Part name Waste toner box Ordering a fuser When Fuser Life Warning appears, replace the...
User's Guide
Page 88
... colors, the fuser may be defective. 116.2 mm (4.58 in.). Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the 20 lines beside the letter A. 8 Press or until that number is turned off. 2 From the control panel, press and hold and while turning the printer on... sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. Note: If you have not resolved ...
... colors, the fuser may be defective. 116.2 mm (4.58 in.). Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the 20 lines beside the letter A. 8 Press or until that number is turned off. 2 From the control panel, press and hold and while turning the printer on... sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. Note: If you have not resolved ...
User's Guide
Page 89
...until Exit Config Menu appears, and then press . Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Printhead lenses are defective. Replace the fuser. Replace the transfer belt. Troubleshooting 89 Solution Replace the ... are dirty. Transfer belt is on the back of the page, replace the transfer belt. Solution Replace the color cartridge causing the line. Fuser is defective. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective or ...
...until Exit Config Menu appears, and then press . Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Printhead lenses are defective. Replace the fuser. Replace the transfer belt. Troubleshooting 89 Solution Replace the ... are dirty. Transfer belt is on the back of the page, replace the transfer belt. Solution Replace the color cartridge causing the line. Fuser is defective. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective or ...
User's Guide
Page 91
... using transparencies that do not meet Make sure the Paper Type and the printer specifications. manufacturer. Transparency. Transfer belt is worn or defective. Photoconductor is worn or defective. Fuser is worn or defective. Print is too dark Cause Solution Toner Darkness setting...paper path. Replace the transfer belt. into the paper tray. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Replace the toner cartridge. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast ...
... using transparencies that do not meet Make sure the Paper Type and the printer specifications. manufacturer. Transparency. Transfer belt is worn or defective. Photoconductor is worn or defective. Fuser is worn or defective. Print is too dark Cause Solution Toner Darkness setting...paper path. Replace the transfer belt. into the paper tray. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Replace the toner cartridge. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast ...