Troubleshooting Guide
Page 5
... setting, or RGB Contrast setting from media. Replace the toner cartridge causing the streaks. Replace the transfer belt. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media with rough finishes.... • Make sure the media you load in the Quality menu. Color Saver is not damp. • Make sure the Paper Type and Paper Weight settings match the type of the page, replace the transfer belt...
... setting, or RGB Contrast setting from media. Replace the toner cartridge causing the streaks. Replace the transfer belt. The media being used does not meet the printer specifications. • Load media from a new package. • Avoid textured media with rough finishes.... • Make sure the media you load in the Quality menu. Color Saver is not damp. • Make sure the Paper Type and Paper Weight settings match the type of the page, replace the transfer belt...
Troubleshooting Guide
Page 6
... is Replace the worn or defective. Replace the transfer belt. Call for the media you are using is set to Transparency. Photoconductor is worn or defective. empty. Use only transparencies recommended by the printer, the host computer, and the software application....verify the fonts are using . • Replace the photoconductors. other than Transparency. Transfer belt is poor Cause Solution You are using transparencies that do not meet the printer specifications. Fuser is Replace the toner defective. Replace the fuser. Uneven print density ...
... is Replace the worn or defective. Replace the transfer belt. Call for the media you are using is set to Transparency. Photoconductor is worn or defective. empty. Use only transparencies recommended by the printer, the host computer, and the software application....verify the fonts are using . • Replace the photoconductors. other than Transparency. Transfer belt is poor Cause Solution You are using transparencies that do not meet the printer specifications. Fuser is Replace the toner defective. Replace the fuser. Uneven print density ...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 12
...and a pound button Menus list A number of menus are available to make it easy for you to the printer. Note: Some menu items may not be available based on the printer model or the options installed. Control panel item 7 Back Description Returns the display to the previous screen 8 ... to send data to change printer settings. This diagram shows the items available under each menu. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper ...
...and a pound button Menus list A number of menus are available to make it easy for you to the printer. Note: Some menu items may not be available based on the printer model or the options installed. Control panel item 7 Back Description Returns the display to the previous screen 8 ... to send data to change printer settings. This diagram shows the items available under each menu. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper ...
User's Guide
Page 54
10 Close the upper door. Printing 54 Locate the color residue on the transfer belt. 4 Press until Color Lock Out appears, and then press . Configuring the printer for color printing and replacing the color supplies To return to color printing, complete the following steps: 1 Turn the printer off. 2 From the control panel, hold down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for CONFIG MENU to the color label on the clear end of each photoconductor. Match the residue to appear.
10 Close the upper door. Printing 54 Locate the color residue on the transfer belt. 4 Press until Color Lock Out appears, and then press . Configuring the printer for color printing and replacing the color supplies To return to color printing, complete the following steps: 1 Turn the printer off. 2 From the control panel, hold down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for CONFIG MENU to the color label on the clear end of each photoconductor. Match the residue to appear.
User's Guide
Page 69
... original packing until Color Alignment appears, and then press . 5 Press again to conserve toner and paper. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of the toner cartridges. Do not expose supplies to maintain optimum print quality. The printer performs its power-on...other held jobs" on the initial screen. For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is usually available on page 45. You can conserve supplies by printing the first copy and checking it for the...
... original packing until Color Alignment appears, and then press . 5 Press again to conserve toner and paper. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of the toner cartridges. Do not expose supplies to maintain optimum print quality. The printer performs its power-on...other held jobs" on the initial screen. For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is usually available on page 45. You can conserve supplies by printing the first copy and checking it for the...
User's Guide
Page 72
... C530 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530 C530 C530 C530 Ordering a transfer belt When Transfer belt life warning appears, replace the transfer belt soon. Part number 40X3572 Part name Transfer belt Maintaining the printer 72 Make sure one is affected by environment, duty cycle, and toner coverage, actual page count at the...
... C530 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530, C532, C534 C530 C530 C530 C530 Ordering a transfer belt When Transfer belt life warning appears, replace the transfer belt soon. Part number 40X3572 Part name Transfer belt Maintaining the printer 72 Make sure one is affected by environment, duty cycle, and toner coverage, actual page count at the...
User's Guide
Page 89
...colored line Example ABCDE ABCDE Cause Toner cartridge is defective or worn. Photoconductors are dirty. Photoconductors may be defective. Replace the photoconductor units. Clean the printhead lenses. Solution • If the problem is on the front (print side) of the page, replace the transfer belt. Transfer belt...8226; If the problem is defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective, empty, or worn. Printhead lenses ...
...colored line Example ABCDE ABCDE Cause Toner cartridge is defective or worn. Photoconductors are dirty. Photoconductors may be defective. Replace the photoconductor units. Clean the printhead lenses. Solution • If the problem is on the front (print side) of the page, replace the transfer belt. Transfer belt...8226; If the problem is defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective, empty, or worn. Printhead lenses ...
User's Guide
Page 90
Transfer belt is On. Color Saver is defective. another tray. Replace the transfer belt. Toner cartridge is incorrect. • Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from Print Properties before fusing to ... a new package. • Avoid textured media with rough finishes. • Make sure the media you are using. Turn Color Saver off. The media being used does not meet the printer specifications. • Load media from media. Troubleshooting 90 Toner cartridge is not damp. • Make sure the Paper Type ...
Transfer belt is On. Color Saver is defective. another tray. Replace the transfer belt. Toner cartridge is incorrect. • Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from Print Properties before fusing to ... a new package. • Avoid textured media with rough finishes. • Make sure the media you are using. Turn Color Saver off. The media being used does not meet the printer specifications. • Load media from media. Troubleshooting 90 Toner cartridge is not damp. • Make sure the Paper Type ...
User's Guide
Page 91
The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Replace the photoconductor. Troubleshooting 91 Print irregularities Example ABC) D)E ABCDE ABCDE Cause Solution Media has absorbed moisture due...print quality is poor Cause Solution You are using is set to Make sure the Paper Type setting is worn or defective. Transparency. Transfer belt is defective. Solution Reinstall or replace the cartridge. Replace the fuser. Toner cartridge is worn or defective. Photoconductor is set to ...
The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Replace the photoconductor. Troubleshooting 91 Print irregularities Example ABC) D)E ABCDE ABCDE Cause Solution Media has absorbed moisture due...print quality is poor Cause Solution You are using is set to Make sure the Paper Type setting is worn or defective. Transparency. Transfer belt is defective. Solution Reinstall or replace the cartridge. Replace the fuser. Toner cartridge is worn or defective. Photoconductor is set to ...
User's Guide
Page 109
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed ...parallel interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print ...
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed ...parallel interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print ...
User's Guide
Page 110
...25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk with adapter 86 troubleshooting, display ...streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB...
...25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk with adapter 86 troubleshooting, display ...streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB...
Menus and Messages Guide
Page 6
... item 6 Menu 7 Back Description Opens the menu index Note: These menus are available to make it easy for you to the printer. Supplies Menu Paper Menu Reports Settings Replace Supply Default Source Menu Settings Page Setup Menu Cyan Cartridge Paper Size/Type Device Statistics Finishing Menu... Fonts HTML Menu Black PC Unit Universal Setup Print Directory Image Menu Fuser Transfer Belt 6 Consists of the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are only available when the printer is in the Ready state. Note: Some menu items may not be ...
... item 6 Menu 7 Back Description Opens the menu index Note: These menus are available to make it easy for you to the printer. Supplies Menu Paper Menu Reports Settings Replace Supply Default Source Menu Settings Page Setup Menu Cyan Cartridge Paper Size/Type Device Statistics Finishing Menu... Fonts HTML Menu Black PC Unit Universal Setup Print Directory Image Menu Fuser Transfer Belt 6 Consists of the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are only available when the printer is in the Ready state. Note: Some menu items may not be ...
Menus and Messages Guide
Page 8
... when Configure MP is the factory default setting. When one tray is Folio empty, the job will see "Configure MP menu" on the printer model or the options installed. Paper Size/Type menu Note: Only installed trays, drawers, and feeders are listed in two trays Legal and... item Tray Size/Type Description Settings Identifies the default size for the supply item selected. Menu item Fuser Transfer Belt Description Settings Shows the status of the fuser or the Life Warning transfer belt Replace Note: You will print using the linked tray. Manual Paper • If the same size and...
... when Configure MP is the factory default setting. When one tray is Folio empty, the job will see "Configure MP menu" on the printer model or the options installed. Paper Size/Type menu Note: Only installed trays, drawers, and feeders are listed in two trays Legal and... item Tray Size/Type Description Settings Identifies the default size for the supply item selected. Menu item Fuser Transfer Belt Description Settings Shows the status of the fuser or the Life Warning transfer belt Replace Note: You will print using the linked tray. Manual Paper • If the same size and...
Menus and Messages Guide
Page 47
...bin of jobs being reset. to clear. Try one of jobs to be restored. Wait for Color Lock Out printing in Color Lock Out mode. Remove all color supplies The printer is resetting to the current default settings. Resetting Fuser Count The fuser count is being restored. Resetting... the message and print in the Config menu. Remove paper from standard output bin Remove the paper from the printer. 2 Make sure the fuser, transfer belt, trays, and all color toner cartridges and photoconductor units. Wait for the message to clear. • Press until Continue appears, and...
...bin of jobs being reset. to clear. Try one of jobs to be restored. Wait for Color Lock Out printing in Color Lock Out mode. Remove all color supplies The printer is resetting to the current default settings. Resetting Fuser Count The fuser count is being restored. Resetting... the message and print in the Config menu. Remove paper from standard output bin Remove the paper from the printer. 2 Make sure the fuser, transfer belt, trays, and all color toner cartridges and photoconductor units. Wait for the message to clear. • Press until Continue appears, and...
Menus and Messages Guide
Page 52
...has a paper jam) or Show all four colors). When print quality is reduced, install the new transfer belt using the instruction sheet that shipped with the replacement part. 83 Replace transfer belt Replace the transfer belt using the instruction sheet packaged with it may ...path, press to clear the message and continue printing. • Order a replacement transfer belt immediately. 82 Waste toner box missing Insert the waste toner box. 83 Transfer belt missing Insert the transfer belt. 83 Transfer belt life warning • Press until Continue appears, and then press to resume printing...
...has a paper jam) or Show all four colors). When print quality is reduced, install the new transfer belt using the instruction sheet that shipped with the replacement part. 83 Replace transfer belt Replace the transfer belt using the instruction sheet packaged with it may ...path, press to clear the message and continue printing. • Order a replacement transfer belt immediately. 82 Waste toner box missing Insert the waste toner box. 83 Transfer belt missing Insert the transfer belt. 83 Transfer belt life warning • Press until Continue appears, and then press to resume printing...
Menus and Messages Guide
Page 54
... 51 82 Replace waste toner box 51 82 Waste toner box missing 52 82 Waste toner box nearly full 51 83 Replace transfer belt 52 83 Transfer belt life warning 52 83 Transfer belt missing 52 84 PC Unit life warning 52 84 PC Unit missing 52 84 Replace PC unit 52 87 Fuser missing 52... Warning 53 PCL Emul menu 28 PDF menu 27 PostScript menu 28 Power Saver 46 Print Directory menu 15 Print Fonts menu 14 Printer locked, enter PIN 46 printer messages 1565 Emulation error, load emulation option 48 200-250.yy Paper jam 52 31.72 Missing or Defective Cartridge 48 32 Replace...
... 51 82 Replace waste toner box 51 82 Waste toner box missing 52 82 Waste toner box nearly full 51 83 Replace transfer belt 52 83 Transfer belt life warning 52 83 Transfer belt missing 52 84 PC Unit life warning 52 84 PC Unit missing 52 84 Replace PC unit 52 87 Fuser missing 52... Warning 53 PCL Emul menu 28 PDF menu 27 PostScript menu 28 Power Saver 46 Print Directory menu 15 Print Fonts menu 14 Printer locked, enter PIN 46 printer messages 1565 Emulation error, load emulation option 48 200-250.yy Paper jam 52 31.72 Missing or Defective Cartridge 48 32 Replace...
Menus and Messages Guide
Page 55
... 51 82 Replace waste toner box 51 82 Waste toner box missing 52 82 Waste toner box nearly full 51 83 Replace transfer belt 52 83 Transfer belt life warning 52 83 Transfer belt missing 52 84 PC Unit life warning 52 84 PC Unit missing 52 84 Replace PC unit 52 87 Fuser missing 52...Programming disk 46 Programming flash 46 Programming system code 46 Ready 46 Remote Management Active 46 Remove all color supplies 47 Remove paper from standard output bin 47 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults 47 Serial 47 Setup Required 47 Some held jobs...
... 51 82 Replace waste toner box 51 82 Waste toner box missing 52 82 Waste toner box nearly full 51 83 Replace transfer belt 52 83 Transfer belt life warning 52 83 Transfer belt missing 52 84 PC Unit life warning 52 84 PC Unit missing 52 84 Replace PC unit 52 87 Fuser missing 52...Programming disk 46 Programming flash 46 Programming system code 46 Ready 46 Remote Management Active 46 Remove all color supplies 47 Remove paper from standard output bin 47 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults 47 Serial 47 Setup Required 47 Some held jobs...
Help Menu Pages
Page 11
Printhead lenses are using transparencies that do not meet the printer specifications. • Load media from Print Properties before sending the job to something other than Transparency. Replace the transfer belt. Clean the printhead lenses. Make sure the Paper Type ...are using . Turn Color Saver off. Replace the photoconductor units. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Transfer belt is defective. Solution Replace the color cartridge causing the line. Color Saver is defective or ...
Printhead lenses are using transparencies that do not meet the printer specifications. • Load media from Print Properties before sending the job to something other than Transparency. Replace the transfer belt. Clean the printhead lenses. Make sure the Paper Type ...are using . Turn Color Saver off. Replace the photoconductor units. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Transfer belt is defective. Solution Replace the color cartridge causing the line. Color Saver is defective or ...
Help Menu Pages
Page 12
...Call for customer service. Replace the photoconductor. Select a different toner darkness setting in the Print Properties before fusing to print. Transfer belt is defective. Replace the transfer belt. Reinstall or replace the cartridge. Replace the photoconductor. Toner cartridge is defective. another tray. Toner fog or background shading appears... ABCDE Cause Toner cartridge is worn or defective. Fuser is defective. Photoconductor is worn or defective. Replace the transfer belt. Photoconductor is worn or defective. Transfer belt is worn or defective.
...Call for customer service. Replace the photoconductor. Select a different toner darkness setting in the Print Properties before fusing to print. Transfer belt is defective. Replace the transfer belt. Reinstall or replace the cartridge. Replace the photoconductor. Toner cartridge is defective. another tray. Toner fog or background shading appears... ABCDE Cause Toner cartridge is worn or defective. Fuser is defective. Photoconductor is worn or defective. Replace the transfer belt. Photoconductor is worn or defective. Transfer belt is worn or defective.