Quick Reference
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Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Complex page Continue Toner Low / Error Replace PC Kit Load Paper Paper Jam Ready Cancel job/ Reset printer Load print media Load manual feeder Toner low Toner cartridge region mismatch Photoconductor kit life warning Replace photoconductor (printer hard stop) Programming engine code/ Programming system code Understanding the control panel lights 4
Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Complex page Continue Toner Low / Error Replace PC Kit Load Paper Paper Jam Ready Cancel job/ Reset printer Load print media Load manual feeder Toner low Toner cartridge region mismatch Photoconductor kit life warning Replace photoconductor (printer hard stop) Programming engine code/ Programming system code Understanding the control panel lights 4
User's Guide
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... the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating ...mode ...86 Turning on Reduced Curl mode ...86 Print quality problems ...87 Cleaning the printhead lens ...91 Notices ...93 Conventions ...93 Electronic emission notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser...
... the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating ...mode ...86 Turning on Reduced Curl mode ...86 Print quality problems ...87 Cleaning the printhead lens ...91 Notices ...93 Conventions ...93 Electronic emission notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser...
User's Guide
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Understanding the control panel lights Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Complex page Page Continue 14 Error Toner Low / Replace PC Kit Load Paper Paper Jam Ready Cancel job/ Reset printer 15 Load print media 15 Load manual feeder 16 Toner low 16 Toner cartridge region 17 mismatch Photoconductor kit life 17 warning Replace photoconductor 18 (printer hard stop) Programming engine 18 code/ Programming system code Invalid engine code / 19 Invalid network code 9
Understanding the control panel lights Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Complex page Page Continue 14 Error Toner Low / Replace PC Kit Load Paper Paper Jam Ready Cancel job/ Reset printer 15 Load print media 15 Load manual feeder 16 Toner low 16 Toner cartridge region 17 mismatch Photoconductor kit life 17 warning Replace photoconductor 18 (printer hard stop) Programming engine 18 code/ Programming system code Invalid engine code / 19 Invalid network code 9
User's Guide
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... and continue processing the print job. • Turn the printer off. • Remove the toner cartridge, and shake it to load a single sheet of print media in the toner cartridge is ready to reset the printer. Understanding the control panel lights Load manual feeder Light sequence:...Cancel to receive and process data. Toner low Light sequence: • Continue-On • Toner Low/Replace PC Kit-On What this light sequence means: The printer prompts you to extend the life. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help.) •...
... and continue processing the print job. • Turn the printer off. • Remove the toner cartridge, and shake it to load a single sheet of print media in the toner cartridge is ready to reset the printer. Understanding the control panel lights Load manual feeder Light sequence:...Cancel to receive and process data. Toner low Light sequence: • Continue-On • Toner Low/Replace PC Kit-On What this light sequence means: The printer prompts you to extend the life. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help.) •...
User's Guide
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... (see What supplies do I order them? on for more information. 17 Understanding the control panel lights Toner cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Error-On What this light sequence means: The photoconductor is almost full...8226; Toner Low/Replace PC Kit-Blinking What this light sequence means: The geographic region of the printer does not match the geographic region of the printer (see Secondary error codes on page25) must be replaced soon. What you can do: Remove the toner cartridge, and install a new toner cartridge that matches...
... (see What supplies do I order them? on for more information. 17 Understanding the control panel lights Toner cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Error-On What this light sequence means: The photoconductor is almost full...8226; Toner Low/Replace PC Kit-Blinking What this light sequence means: The geographic region of the printer does not match the geographic region of the printer (see Secondary error codes on page25) must be replaced soon. What you can do: Remove the toner cartridge, and install a new toner cartridge that matches...
User's Guide
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Understanding the control panel lights Secondary light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Invalid engine code Page Continue 34 Error Toner Low / Replace PC Kit Load Paper Paper Jam Ready Invalid network code 34 Toner cartridge region 34 mismatch Change toner cartridge / 35 invalid refill Missing / Defective toner 35 cartridge Unsupported toner 36 cartridge *Paper jams at the input sensor can be either after the paper leaves the tray and enters the printer or in the manual feeder. 24
Understanding the control panel lights Secondary light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Invalid engine code Page Continue 34 Error Toner Low / Replace PC Kit Load Paper Paper Jam Ready Invalid network code 34 Toner cartridge region 34 mismatch Change toner cartridge / 35 invalid refill Missing / Defective toner 35 cartridge Unsupported toner 36 cartridge *Paper jams at the input sensor can be either after the paper leaves the tray and enters the printer or in the manual feeder. 24
User's Guide
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... programmed code is not valid. Toner cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Load Paper-Blinking • Error-On What this light sequence means: The geographic region of the printer does not match the geographic region of the printer (see What supplies do I ... code is not valid. on page76). 34 What you can do I order them? What you can do : Remove the toner cartridge, and install a new toner cartridge that matches the region of the installed toner cartridge. What you can do : Download valid engine code to the internal print server.
... programmed code is not valid. Toner cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Load Paper-Blinking • Error-On What this light sequence means: The geographic region of the printer does not match the geographic region of the printer (see What supplies do I ... code is not valid. on page76). 34 What you can do I order them? What you can do : Remove the toner cartridge, and install a new toner cartridge that matches the region of the installed toner cartridge. What you can do : Download valid engine code to the internal print server.
User's Guide
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... life, or replace the toner cartridge with a valid toner cartridge. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help . • Turn the printer back on . 35 to clear the light • Turn the printer off. • Remove the toner cartridge, and shake it to ... continue processing the print job. • Turn the printer off. • Remove the toner cartridge, and shake it is defective. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help .) • Turn the printer back on . What you can do : •...
... life, or replace the toner cartridge with a valid toner cartridge. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help . • Turn the printer back on . 35 to clear the light • Turn the printer off. • Remove the toner cartridge, and shake it to ... continue processing the print job. • Turn the printer off. • Remove the toner cartridge, and shake it is defective. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help .) • Turn the printer back on . What you can do : •...
User's Guide
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... What supplies do I need and how do I order them? on page76 and Changing the toner cartridge on page80 for help.) • Turn the printer back on. 36 Understanding the control panel lights Unsupported toner cartridge Light sequence: • Toner Low/Replace PC Kit-On • Load Paper-On • Error-On What this light sequence means...
... What supplies do I need and how do I order them? on page76 and Changing the toner cartridge on page80 for help.) • Turn the printer back on. 36 Understanding the control panel lights Unsupported toner cartridge Light sequence: • Toner Low/Replace PC Kit-On • Load Paper-On • Error-On What this light sequence means...
User's Guide
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... supplies specifically designed for the printer are only two supply items that have on a regular basis: the toner cartridge and the photoconductor kit, which cartridge you purchase and the average amount of toner coverage you bought your print jobs. To locate the dealer nearest you can order Lexmark supplies from any authorized Lexmark supplies dealer. 8 Supplies information...
... supplies specifically designed for the printer are only two supply items that have on a regular basis: the toner cartridge and the photoconductor kit, which cartridge you purchase and the average amount of toner coverage you bought your print jobs. To locate the dealer nearest you can order Lexmark supplies from any authorized Lexmark supplies dealer. 8 Supplies information...
User's Guide
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... a new photoconductor kit. To know when to order a maintenance kit, print your specific printer. Knowing when you need new supplies Knowing when you need to order replacement supplies. Firmly shake it . If the print remains faded, replace the toner cartridge. Note: The maintenance kit may continue to order a new maintenance kit. Ordering a maintenance...
... a new photoconductor kit. To know when to order a maintenance kit, print your specific printer. Knowing when you need new supplies Knowing when you need to order replacement supplies. Firmly shake it . If the print remains faded, replace the toner cartridge. Note: The maintenance kit may continue to order a new maintenance kit. Ordering a maintenance...
User's Guide
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a Press the release button on the left side of the print cartridge assembly. b Grasp the handle, pulling up and out to release and lower the front door. 3 Remove the toner cartridge. Changing the toner cartridge Changing the toner cartridge 1 Turn the printer off. 2 Press the button on the base of the printer to remove the toner cartridge. 80
a Press the release button on the left side of the print cartridge assembly. b Grasp the handle, pulling up and out to release and lower the front door. 3 Remove the toner cartridge. Changing the toner cartridge Changing the toner cartridge 1 Turn the printer off. 2 Press the button on the base of the printer to remove the toner cartridge. 80
User's Guide
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... the toner. 6 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on . 81 See Changing the photoconductor kit on page82 for more information. 5 Firmly shake the toner cartridge in all directions to Lexmark for recycling. The toner cartridge clicks into place when correctly installed. 7 Close the front door. 8 Turn the printer back...
... the toner. 6 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on . 81 See Changing the photoconductor kit on page82 for more information. 5 Firmly shake the toner cartridge in all directions to Lexmark for recycling. The toner cartridge clicks into place when correctly installed. 7 Close the front door. 8 Turn the printer back...
User's Guide
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Extended light exposure can cause print quality problems. 1 Turn the printer off. 2 Remove the print cartridge assembly. Note: Do not press the button on the left side of time. Changing the photoconductor kit Changing the photoconductor kit Warning: When replacing a... photoconductor kit, do not leave the new photoconductor kit exposed to direct light for an extended period of the printer to release the front door. a Press the button on the print cartridge assembly. b Lower the front door. c Grasp the toner cartridge handle, and pull up and out. Place the print...
Extended light exposure can cause print quality problems. 1 Turn the printer off. 2 Remove the print cartridge assembly. Note: Do not press the button on the left side of time. Changing the photoconductor kit Changing the photoconductor kit Warning: When replacing a... photoconductor kit, do not leave the new photoconductor kit exposed to direct light for an extended period of the printer to release the front door. a Press the button on the print cartridge assembly. b Lower the front door. c Grasp the toner cartridge handle, and pull up and out. Place the print...
User's Guide
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b Grasp the toner cartridge handle, and pull up and out. 4 Unpack the new photoconductor kit. 5 Install the toner cartridge into place when correctly installed. 83 The cartridge clicks into the new print cartridge assembly by aligning the white rollers on the toner cartridge with the white arrows on the base of the photoconductor and pushing the toner cartridge in as far as it will go. Changing the photoconductor kit 3 Remove the toner cartridge: a Press the button on the tracks of the print cartridge assembly.
b Grasp the toner cartridge handle, and pull up and out. 4 Unpack the new photoconductor kit. 5 Install the toner cartridge into place when correctly installed. 83 The cartridge clicks into the new print cartridge assembly by aligning the white rollers on the toner cartridge with the white arrows on the base of the photoconductor and pushing the toner cartridge in as far as it will go. Changing the photoconductor kit 3 Remove the toner cartridge: a Press the button on the tracks of the print cartridge assembly.
User's Guide
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...How do I still print with the rear exit door open the rear exit door for laser printers. • If possible try printing in yet. Can I clear a paper jam? The printer sometimes prints at a slightly slower speed when feeding print slower when using the media from ...appear. 8 Release the Continue button. 9 Turn the printer off the printer. 2 Open the front door. 3 Press Continue as a xerographic paper for a straight-through path. • Try another kind or brand of the toner cartridge somewhat, remove the toner cartridge, firmly shake it from the Configuration menu (See Turning ...
...How do I still print with the rear exit door open the rear exit door for laser printers. • If possible try printing in yet. Can I clear a paper jam? The printer sometimes prints at a slightly slower speed when feeding print slower when using the media from ...appear. 8 Release the Continue button. 9 Turn the printer off the printer. 2 Open the front door. 3 Press Continue as a xerographic paper for a straight-through path. • Try another kind or brand of the toner cartridge somewhat, remove the toner cartridge, firmly shake it from the Configuration menu (See Turning ...
User's Guide
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... (See Cleaning the printhead lens on the printed page. 10 Turn the printer off to print quality problems. Symptom White lines ABCDE ABCDE ABCDE Cause • The printhead lens is dirty. • Either the toner cartridge or the fuser is defective. The Ready/Data light will appear. 8 ... that has reached the end of its intended life. Streaked horizontal lines ABCDE ABCDE ABCDE The toner cartridge or fuser may be changed using the Local Printer Settings Utility. 87 Replace the toner cartridge or fuser* as needed. Print quality problems 7 Press and hold the Continue button until all...
... (See Cleaning the printhead lens on the printed page. 10 Turn the printer off to print quality problems. Symptom White lines ABCDE ABCDE ABCDE Cause • The printhead lens is dirty. • Either the toner cartridge or the fuser is defective. The Ready/Data light will appear. 8 ... that has reached the end of its intended life. Streaked horizontal lines ABCDE ABCDE ABCDE The toner cartridge or fuser may be changed using the Local Printer Settings Utility. 87 Replace the toner cartridge or fuser* as needed. Print quality problems 7 Press and hold the Continue button until all...
User's Guide
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...8226; Paper that does not meet the printer • Avoid textured paper with rough specifications is being used. • Load paper from a new package. • The toner cartridge is low on toner. • Avoid textured paper with rough • The toner cartridge is being used . • Set the... due • Load paper from a fresh package to print. • Replace the toner cartridge. *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Settings Utility. 88 finishes. • The fuser is worn or defective. • ...
...8226; Paper that does not meet the printer • Avoid textured paper with rough specifications is being used. • Load paper from a new package. • The toner cartridge is low on toner. • Avoid textured paper with rough • The toner cartridge is being used . • Set the... due • Load paper from a fresh package to print. • Replace the toner cartridge. *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Settings Utility. 88 finishes. • The fuser is worn or defective. • ...
User's Guide
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... into the selected tray, but the Form Size setting was not changed using the Local Printer Settings Utility. • Remove and then reinsert the toner cartridge. • Replace the toner cartridge. 89 the print media. Symptom Uneven print density ABCDE ABCDE ABCDE Ghost Images Print quality... paper or specialty print media being used. • Replace the toner cartridge. Solution Replace the toner cartridge. • The Form Type setting in the printer driver is set incorrectly. • Toner level is low in the toner cartridge. • Make sure the Form Type setting is a slight ...
... into the selected tray, but the Form Size setting was not changed using the Local Printer Settings Utility. • Remove and then reinsert the toner cartridge. • Replace the toner cartridge. 89 the print media. Symptom Uneven print density ABCDE ABCDE ABCDE Ghost Images Print quality... paper or specialty print media being used. • Replace the toner cartridge. Solution Replace the toner cartridge. • The Form Type setting in the printer driver is set incorrectly. • Toner level is low in the toner cartridge. • Make sure the Form Type setting is a slight ...
User's Guide
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..., such as a xerographic paper for service. • Change Paper Weight† to the output bin • The toner cartridge is defective. • The printer requires servicing. Print quality problems Symptom Cause Solution Solid black pages Print media curls badly once it . • When .... *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Settings Utility. • Replace the toner cartridge. • Call for laser printers. • If possible, try duplexing it prints and exits to Smooth. • Use print media that ...
..., such as a xerographic paper for service. • Change Paper Weight† to the output bin • The toner cartridge is defective. • The printer requires servicing. Print quality problems Symptom Cause Solution Solid black pages Print media curls badly once it . • When .... *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Settings Utility. • Replace the toner cartridge. • Call for laser printers. • If possible, try duplexing it prints and exits to Smooth. • Use print media that ...