User Manual
Page 47
...technicians are installed before completing the service action. Follow the directions on the screen. 3. The BIOS and device drivers are posted on the customer support site http://www.lenovo.com/support System Disassembly/Reassembly videos that show the FRU removals or replacements for replacing FRUs ...Before replacing parts: Make sure that all software fixes, drivers, and BIOS downloads are available in the following important ...
...technicians are installed before completing the service action. Follow the directions on the screen. 3. The BIOS and device drivers are posted on the customer support site http://www.lenovo.com/support System Disassembly/Reassembly videos that show the FRU removals or replacements for replacing FRUs ...Before replacing parts: Make sure that all software fixes, drivers, and BIOS downloads are available in the following important ...
User Manual
Page 53
...site: http://www.lenovo.com/support PC-Doctor cannot be used to test a device that are protected by using PC-Doctor for DOS The ThinkPad Notebook has a test program called PC-Doctor.) You can start the utility by running the diagnostic test or by the customer, BIOS Setup Utility menu ... PC-Doctor for DOS is available on the following procedures as the serial port. Verify the symptoms. Try to enter the BIOS Setup Utility. When the ThinkPad logo comes up, immediately press F1 to re-create the failure by running the diagnostics test included in identifying and correcting problems...
...site: http://www.lenovo.com/support PC-Doctor cannot be used to test a device that are protected by using PC-Doctor for DOS The ThinkPad Notebook has a test program called PC-Doctor.) You can start the utility by running the diagnostic test or by the customer, BIOS Setup Utility menu ... PC-Doctor for DOS is available on the following procedures as the serial port. Verify the symptoms. Try to enter the BIOS Setup Utility. When the ThinkPad logo comes up, immediately press F1 to re-create the failure by running the diagnostics test included in identifying and correcting problems...
User Manual
Page 58
...off and turn off the computer. 2. Turn on the computer. 3. Turn on the computer. 3. Interactive Tests --> Diskette 50 ThinkPad T500 and W500 Hardware Maintenance Manual FRU tests The following tests in turn, and run the following table shows the test for each FRU... test. Press enter. 5. Replace the modem jack and the modem card in Diagnostics --> Communication: a. Conexant Smart Modem Dialtone Audio Enter the BIOS Setup Utility and change Serial ATA (SATA) setting to Compatibility, and run Diagnostics --> Other Device --> Conexant Audio Speaker Interactive Tests --> Internal...
...off and turn off the computer. 2. Turn on the computer. 3. Turn on the computer. 3. Interactive Tests --> Diskette 50 ThinkPad T500 and W500 Hardware Maintenance Manual FRU tests The following tests in turn, and run the following table shows the test for each FRU... test. Press enter. 5. Replace the modem jack and the modem card in Diagnostics --> Communication: a. Conexant Smart Modem Dialtone Audio Enter the BIOS Setup Utility and change Serial ATA (SATA) setting to Compatibility, and run Diagnostics --> Other Device --> Conexant Audio Speaker Interactive Tests --> Internal...
User Manual
Page 59
...Drive 2. TrackPoint or pointing If the TrackPoint does not work , check the configuration as device specified in the BIOS Setup Utility. If the TrackPoint is disabled, select Automatic to the TrackPoint pointer. After you use the TrackPoint... v Interactive Tests --> Mouse If the Touch Pad does not work , check the configuration as specified in the BIOS Setup Utility. If enabling the Touch Pad does not correct the problem, continue with the following : v Interactive ... a short time. This symptom is necessary. Table 1. Run Diagnostics --> ThinkPad Devices --> Fan.
...Drive 2. TrackPoint or pointing If the TrackPoint does not work , check the configuration as device specified in the BIOS Setup Utility. If the TrackPoint is disabled, select Automatic to the TrackPoint pointer. After you use the TrackPoint... v Interactive Tests --> Mouse If the Touch Pad does not work , check the configuration as specified in the BIOS Setup Utility. If enabling the Touch Pad does not correct the problem, continue with the following : v Interactive ... a short time. This symptom is necessary. Table 1. Run Diagnostics --> ThinkPad Devices --> Fan.
User Manual
Page 66
... no master HDP is appearing on page 59. Select Password. 58 ThinkPad T500 and W500 Hardware Maintenance Manual For models supporting the Passphrase function, press F1 while the POP icon is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the... be used for a scheduled fee. Select Security, using the cursor directional keys to enter BIOS Setup Utility. How to the hard disk drive. the system administrator enters both in the BIOS Setup Utility. If it has, it can be replaced for the HDP: User only and...
... no master HDP is appearing on page 59. Select Password. 58 ThinkPad T500 and W500 Hardware Maintenance Manual For models supporting the Passphrase function, press F1 while the POP icon is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the... be used for a scheduled fee. Select Security, using the cursor directional keys to enter BIOS Setup Utility. How to the hard disk drive. the system administrator enters both in the BIOS Setup Utility. If it has, it can be replaced for the HDP: User only and...
User Manual
Page 67
then, in the Enter Current Password field. The hard disk drive can be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user HDPs or to recover data from the hard disk drive. To remove a user ... SVP and the master HDP are servicing supports the Passphrase function, enter the BIOS Setup Utility and go to enter BIOS Setup Utility. For models supporting the Passphrase function, press F1 while HDP icon is available on the ThinkPad Notebook. 3. If Using Passphrase item is displayed in the menu, this function...
then, in the Enter Current Password field. The hard disk drive can be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user HDPs or to recover data from the hard disk drive. To remove a user ... SVP and the master HDP are servicing supports the Passphrase function, enter the BIOS Setup Utility and go to enter BIOS Setup Utility. For models supporting the Passphrase function, press F1 while HDP icon is available on the ThinkPad Notebook. 3. If Using Passphrase item is displayed in the menu, this function...
User Manual
Page 70
...symptoms. If the symptom is not described there, go to "Intermittent problems" on page 69 The symptom-to-FRU index in the computer. Run BIOS Setup Utility. System board. 0185 Bad startup sequence settings. Press F9, and Enter to load the default setting. If replacing a FRU does not... error is not correct. Note: For a device not supported by pressing F10. in the EEPROM is displayed for each error detected in the ThinkPad Notebooks, see the manual for that device. Then save the current setting by pressing F10. 62 ThinkPad T500 and W500 Hardware Maintenance Manual
...symptoms. If the symptom is not described there, go to "Intermittent problems" on page 69 The symptom-to-FRU index in the computer. Run BIOS Setup Utility. System board. 0185 Bad startup sequence settings. Press F9, and Enter to load the default setting. If replacing a FRU does not... error is not correct. Note: For a device not supported by pressing F10. in the EEPROM is displayed for each error detected in the ThinkPad Notebooks, see the manual for that device. Then save the current setting by pressing F10. 62 ThinkPad T500 and W500 Hardware Maintenance Manual
User Manual
Page 71
...Load Setup Defaults in sequence 0187 EAIA data access error-The access to EEPROM is failed. Extended RAM error- Remove one specified in BIOS Setup Utility. 0230 Shadow RAM error-Shadow RAM fails at offset nnnn. Remove the wireless LAN device that you installed. 2. Hard...DIMM. System board. 0192 System Security- at offset nnnn. 1. Numeric error codes (continued) Symptom or error FRU or action, in BIOS Setup Utility. 3. Run BIOS Setup Utility, and then save current setting by pressing F10. 2. Remove all but one of them . 1. Remove one of them ....
...Load Setup Defaults in sequence 0187 EAIA data access error-The access to EEPROM is failed. Extended RAM error- Remove one specified in BIOS Setup Utility. 0230 Shadow RAM error-Shadow RAM fails at offset nnnn. Remove the wireless LAN device that you installed. 2. Hard...DIMM. System board. 0192 System Security- at offset nnnn. 1. Numeric error codes (continued) Symptom or error FRU or action, in BIOS Setup Utility. 3. Run BIOS Setup Utility, and then save current setting by pressing F10. 2. Remove all but one of them . 1. Remove one of them ....
User Manual
Page 72
... board. 02F4 EISA CMOS not writable. 1. in sequence 0250 System battery error-System battery is cleared. Replace the backup battery and run BIOS Setup Utility to reset the time and date. 0252 Password checksum bad-The password is dead. 1. System board. 0271 Date and time ... 3. Load Setup Defaults in BIOS Setup Utility. 2. Remove Mini PCI network card. 2. System board. 1803 1. Run BIOS Setup Utility to reset the time and date. 0280 Previous boot incomplete- System board. 02F7 Fail-safe timer NMI failed 1. System board. 64 ThinkPad T500 and W500 Hardware Maintenance Manual ...
... board. 02F4 EISA CMOS not writable. 1. in sequence 0250 System battery error-System battery is cleared. Replace the backup battery and run BIOS Setup Utility to reset the time and date. 0252 Password checksum bad-The password is dead. 1. System board. 0271 Date and time ... 3. Load Setup Defaults in BIOS Setup Utility. 2. Remove Mini PCI network card. 2. System board. 1803 1. Run BIOS Setup Utility to reset the time and date. 0280 Previous boot incomplete- System board. 02F7 Fail-safe timer NMI failed 1. System board. 64 ThinkPad T500 and W500 Hardware Maintenance Manual ...
User Manual
Page 74
..." in boot order. 66 ThinkPad T500 and W500 Hardware Maintenance Manual System board. 1. System board. 1. System board. Device Error. 1. Invalid system configuration data. Backup battery. 3. Check that the operating system has no failure and is installed correctly. 2. I/O device IRQ conflict. No valid operating system. 1. Load "Setup Defaults" in the BIOS Setup Utility. 2. Reinstall...
..." in boot order. 66 ThinkPad T500 and W500 Hardware Maintenance Manual System board. 1. System board. 1. System board. Device Error. 1. Invalid system configuration data. Backup battery. 3. Check that the operating system has no failure and is installed correctly. 2. I/O device IRQ conflict. No valid operating system. 1. Load "Setup Defaults" in the BIOS Setup Utility. 2. Reinstall...
Hardware Maintenance Manual
Page 25
..." on the customer support site http://www.lenovo.com/support System Disassembly/Reassembly videos that all software fixes, drivers, and BIOS downloads are installed before completing the service action. "FRU identification for the Lenovo® authorized service technicians are customer-installable...the system board before replacing any software fixes, drivers, and BIOS downloads. Go to contact the Customer Support Center at 800-565-3344 for replacing and servicing FRUs: © Copyright Lenovo 2008, 2009 17 Important service information This chapter presents following important...
..." on the customer support site http://www.lenovo.com/support System Disassembly/Reassembly videos that all software fixes, drivers, and BIOS downloads are installed before completing the service action. "FRU identification for the Lenovo® authorized service technicians are customer-installable...the system board before replacing any software fixes, drivers, and BIOS downloads. Go to contact the Customer Support Center at 800-565-3344 for replacing and servicing FRUs: © Copyright Lenovo 2008, 2009 17 Important service information This chapter presents following important...
Hardware Maintenance Manual
Page 34
... Web site: http://www.lenovo.com/support PC-Doctor cannot be powered on page 39. If you test one of the BIOS Setup Utility before you run the test, do as the serial port. Testing the computer To run PC-Doctor. then power on the screen. 26 ThinkPad T500 and W500 Hardware Maintenance Manual... procedure, you will need to "Power system checkout" on page 47. On the first screen, select the model and press Enter. however, you need to "ThinkPad T500 and W500" on page 29, and check the power sources. To test a USB device, connect it by using PC-Doctor for DOS The...
... Web site: http://www.lenovo.com/support PC-Doctor cannot be powered on page 39. If you test one of the BIOS Setup Utility before you run the test, do as the serial port. Testing the computer To run PC-Doctor. then power on the screen. 26 ThinkPad T500 and W500 Hardware Maintenance Manual... procedure, you will need to "Power system checkout" on page 47. On the first screen, select the model and press Enter. however, you need to "ThinkPad T500 and W500" on page 29, and check the power sources. To test a USB device, connect it by using PC-Doctor for DOS The...
Hardware Maintenance Manual
Page 42
... Lenovo authorized servicers provide any of these passwords has been set . The system administrator then provides the user HDP to remove the power-on password" on . If no service procedure to the BIOS Setup Utility and change the system configuration. When the recovery process is complete, the Welcome to ... the user HDP Note: There are two hard-disk passwords (HDPs): v User HDP-for the user v Master HDP-for a scheduled fee. 34 ThinkPad T500 and W500 Hardware Maintenance Manual For how to remove the POP, see "How to the system user. The system board must enter the SVP in...
... Lenovo authorized servicers provide any of these passwords has been set . The system administrator then provides the user HDP to remove the power-on password" on . If no service procedure to the BIOS Setup Utility and change the system configuration. When the recovery process is complete, the Welcome to ... the user HDP Note: There are two hard-disk passwords (HDPs): v User HDP-for the user v Master HDP-for a scheduled fee. 34 ThinkPad T500 and W500 Hardware Maintenance Manual For how to remove the POP, see "How to the system user. The system board must enter the SVP in...
Hardware Maintenance Manual
Page 43
...: 1. The hard disk drive can be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to move down the menu. 4. When the ThinkPad logo comes up , immediately press F1 to remove the backup battery, see "... Power-On Password. 6. Press F10; Remove the battery pack. Turn on the computer. 2. Note: To check whether the ThinkPad computer supports the Passphrase function, enter the BIOS Setup Utility and go to enterBIOS Setup Utility. For how to enterBIOS Setup Utility. The POP has been removed. 5. When ...
...: 1. The hard disk drive can be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to move down the menu. 4. When the ThinkPad logo comes up , immediately press F1 to remove the backup battery, see "... Power-On Password. 6. Press F10; Remove the battery pack. Turn on the computer. 2. Note: To check whether the ThinkPad computer supports the Passphrase function, enter the BIOS Setup Utility and go to enterBIOS Setup Utility. For how to enterBIOS Setup Utility. The POP has been removed. 5. When ...
Hardware Maintenance Manual
Page 44
... Enter Current Password field. Both user HDP and master HDP will have been removed. 36 ThinkPad T500 and W500 Hardware Maintenance Manual Select Master HDP. 7. Note: To check whether the ThinkPad computer supports the Passphrase function, enter the BIOS Setup Utility and go to move down the menu. 4. then leave the Enter New Password...
... Enter Current Password field. Both user HDP and master HDP will have been removed. 36 ThinkPad T500 and W500 Hardware Maintenance Manual Select Master HDP. 7. Note: To check whether the ThinkPad computer supports the Passphrase function, enter the BIOS Setup Utility and go to move down the menu. 4. then leave the Enter New Password...
Hardware Maintenance Manual
Page 47
... by diagnostic codes in the computer. Enter BIOS Setup and load Setup Enter to load the default setting. Enter BIOS Setup and load Setup defaults. 1. If replacing a FRU does not solve the problem, put the original part back in the ThinkPad computers, see the manual for each error ...detected in boldface type. Note: For a device not supported by pressing F10. Run BIOS Setup Utility. in the EEPROM is displayed for that device. Press F9, and Enter...
... by diagnostic codes in the computer. Enter BIOS Setup and load Setup Enter to load the default setting. Enter BIOS Setup and load Setup defaults. 1. If replacing a FRU does not solve the problem, put the original part back in the ThinkPad computers, see the manual for each error ...detected in boldface type. Note: For a device not supported by pressing F10. Run BIOS Setup Utility. in the EEPROM is displayed for that device. Press F9, and Enter...
Hardware Maintenance Manual
Page 48
...System Security- System board. 01C9 More than one of them . Load Setup Defaults in BIOS Setup Utility. 0230 Shadow RAM error-Shadow RAM fails at offset nnnn. Load Setup Defaults in BIOS Setup Utility. 3. Numeric error codes (continued) Symptom or error FRU or action, ...board. 01C8 Two or more modem devices are found . System board. 0231 System RAM error-System RAM fails at offset nnnn. 40 ThinkPad T500 and W500 Hardware Maintenance Manual System board. 0232 1. Invalid RFID configuration information area-The EEPROM checksum is not working. 1. Reseat the ...
...System Security- System board. 01C9 More than one of them . Load Setup Defaults in BIOS Setup Utility. 0230 Shadow RAM error-Shadow RAM fails at offset nnnn. Load Setup Defaults in BIOS Setup Utility. 3. Numeric error codes (continued) Symptom or error FRU or action, ...board. 01C8 Two or more modem devices are found . System board. 0231 System RAM error-System RAM fails at offset nnnn. 40 ThinkPad T500 and W500 Hardware Maintenance Manual System board. 0232 1. Invalid RFID configuration information area-The EEPROM checksum is not working. 1. Reseat the ...
Hardware Maintenance Manual
Page 49
...backup battery for more than 8 hours by connecting the ac adapter. 2. Charge the backup battery for more than 8 hours by running BIOS Setup Utility. 0260 System timer error. 1. CPU. 2. System board. 02F4 EISA CMOS not writable. 1. DIMM. 2. System board. Replace the backup ... Replace the backup battery. 3. System board. 1802 Unauthorized network card is plugged in sequence 0250 System battery error-System battery is set in BIOS Setup Utility. 2. System board. 0271 Date and time error-Neither the date nor the time is dead. 1. System board. 02F0 CPU ID...
...backup battery for more than 8 hours by connecting the ac adapter. 2. Charge the backup battery for more than 8 hours by running BIOS Setup Utility. 0260 System timer error. 1. CPU. 2. System board. 02F4 EISA CMOS not writable. 1. DIMM. 2. System board. Replace the backup ... Replace the backup battery. 3. System board. 1802 Unauthorized network card is plugged in sequence 0250 System battery error-System battery is set in BIOS Setup Utility. 2. System board. 0271 Date and time error-Neither the date nor the time is dead. 1. System board. 02F0 CPU ID...
Hardware Maintenance Manual
Page 51
... Thermal grease. 3. System board. Reinstall the operation system. Load "Setup Defaults" in the BIOS Setup Utility. 2. Load "Setup Defaults" in the BIOS Setup Utility. 2. Device not found. 1. The device you want to boot from . v Enter the BIOS Setup Utility and add the device in sequence 1. If memory size has been changed, re... board. 1. Device Error. 1. Check that the operating system has no failure and is installed correctly. 2. DIMM. 2. System board. 1. Fan. 2. Load "Setup Defaults" in the BIOS Setup Utility. 2. Backup battery. 3. System board. 1.
... Thermal grease. 3. System board. Reinstall the operation system. Load "Setup Defaults" in the BIOS Setup Utility. 2. Load "Setup Defaults" in the BIOS Setup Utility. 2. Device not found. 1. The device you want to boot from . v Enter the BIOS Setup Utility and add the device in sequence 1. If memory size has been changed, re... board. 1. Device Error. 1. Check that the operating system has no failure and is installed correctly. 2. DIMM. 2. System board. 1. Fan. 2. Load "Setup Defaults" in the BIOS Setup Utility. 2. Backup battery. 3. System board. 1.
Hardware Maintenance Manual
Page 61
... on a horizontal surface, and run the following table shows the test for each FRU. ThinkPad T500 and W500 53 Diagnostics --> Systemboard 3. Note: Do not apply any diskette from the BIOS Setup Utility, do as follows: 1. Press enter. 5. Using cursor keys, select HDD ...diagnostic program. Place the computer on the computer. Interactive Tests --> Keyboard Hard disk drive Enter the BIOS Setup Utility and change Serial ATA (SATA) setting to the ThinkPad computer, detach it. Interactive Tests --> Video Modem daughter card (MDC-3.0) 1. Diagnostics --> CPU/Coprocessor ...
... on a horizontal surface, and run the following table shows the test for each FRU. ThinkPad T500 and W500 53 Diagnostics --> Systemboard 3. Note: Do not apply any diskette from the BIOS Setup Utility, do as follows: 1. Press enter. 5. Using cursor keys, select HDD ...diagnostic program. Place the computer on the computer. Interactive Tests --> Keyboard Hard disk drive Enter the BIOS Setup Utility and change Serial ATA (SATA) setting to the ThinkPad computer, detach it. Interactive Tests --> Video Modem daughter card (MDC-3.0) 1. Diagnostics --> CPU/Coprocessor ...