(English) Hardware Password Manager Deployment Guide
Page 5
... from multiple boot partitions 35 Scenario 6 - Hardware configuration changes 29 Scenario 2 - CMOS error 29 Scenario 3 - Replace the system board . . . 31 Scenario 7 - Manual login using different keyboard types 34 Scenario 5 - Hardware passwords already set 30 Scenario 5 ...integration 25 Safe Guard Easy/Safe Guard Enterprise compatibility 26 One-touch registration 26 Pre-registration 27 User enrollment on a Lenovo device 6 Chapter 3. Installing Hardware Password Manager on ThinkManagement Console 3 Prerequisites 3 Preparing the core server 4 ThinkManagement Console...
... from multiple boot partitions 35 Scenario 6 - Hardware configuration changes 29 Scenario 2 - CMOS error 29 Scenario 3 - Replace the system board . . . 31 Scenario 7 - Manual login using different keyboard types 34 Scenario 5 - Hardware passwords already set 30 Scenario 5 ...integration 25 Safe Guard Easy/Safe Guard Enterprise compatibility 26 One-touch registration 26 Pre-registration 27 User enrollment on a Lenovo device 6 Chapter 3. Installing Hardware Password Manager on ThinkManagement Console 3 Prerequisites 3 Preparing the core server 4 ThinkManagement Console...
(English) Hardware Password Manager Deployment Guide
Page 37
...errors to enter your administrator password (PAP/SVP) in Hardware Password Manager. For the purpose of the following: © Copyright Lenovo 2010 29 After you to be wrong. Notes: 1. Scenario 2 - Chapter 6. In this case, the BIOS error is ...hardware changes. If the PAP is not known on a desktop system, you will prompt for the administrator password on Lenovo ThinkPads do not match, an error notification is generated to clear both the POP and PAP. 2. In order to enter ...or warm-swapping, so the PAP/SVP is losing power, or a virus or system board problem.
...errors to enter your administrator password (PAP/SVP) in Hardware Password Manager. For the purpose of the following: © Copyright Lenovo 2010 29 After you to be wrong. Notes: 1. Scenario 2 - Chapter 6. In this case, the BIOS error is ...hardware changes. If the PAP is not known on a desktop system, you will prompt for the administrator password on Lenovo ThinkPads do not match, an error notification is generated to clear both the POP and PAP. 2. In order to enter ...or warm-swapping, so the PAP/SVP is losing power, or a virus or system board problem.
(English) Hardware Password Manager Deployment Guide
Page 39
... disk drive If the hard disk of the structures on the system. Replace the system board When the system board is replaced, the POP, SVP, hardware account, and server credentials no longer be retrieved using a Lenovo-supplied Hardware Password Manager DOS utility. Only the HDPs remain set , you must have ... server before running Renew Hardware Account. In order to clear the POP/SVP, then enter BIOS setup and disable Hardware Password Manager • ThinkPad - The HDD ID and machine ID can remove the CMOS battery to clear the HDP, you do not know the HDP, then the ...
... disk drive If the hard disk of the structures on the system. Replace the system board When the system board is replaced, the POP, SVP, hardware account, and server credentials no longer be retrieved using a Lenovo-supplied Hardware Password Manager DOS utility. Only the HDPs remain set , you must have ... server before running Renew Hardware Account. In order to clear the POP/SVP, then enter BIOS setup and disable Hardware Password Manager • ThinkPad - The HDD ID and machine ID can remove the CMOS battery to clear the HDP, you do not know the HDP, then the ...
Hardware Maintenance Manual
Page 5
...service information . . . . . 39 Strategy for replacing FRUs 39 Strategy for replacing a hard disk drive . . . . 40 Important notice for replacing a system board . . 40 How to use error message 40 Strategy for replacing FRUs for CTO, CMV, and GAV 41 Product definition 41 FRU identification for CTO, CMV... and GAV products 41 General checkout 43 What to do first 44 Checkout guide 45 Diagnostics using PC-Doctor for DOS . . . . 45 Lenovo ThinkVantage Toolbox (Lenovo System Toolbox 48 PC-Doctor for Windows 48 PC-Doctor for Rescue and Recovery . . . . . 49 FRU tests 50 Power system checkout...
...service information . . . . . 39 Strategy for replacing FRUs 39 Strategy for replacing a hard disk drive . . . . 40 Important notice for replacing a system board . . 40 How to use error message 40 Strategy for replacing FRUs for CTO, CMV, and GAV 41 Product definition 41 FRU identification for CTO, CMV... and GAV products 41 General checkout 43 What to do first 44 Checkout guide 45 Diagnostics using PC-Doctor for DOS . . . . 45 Lenovo ThinkVantage Toolbox (Lenovo System Toolbox 48 PC-Doctor for Windows 48 PC-Doctor for Rescue and Recovery . . . . . 49 FRU tests 50 Power system checkout...
Hardware Maintenance Manual
Page 47
... page 41 Important: BIOS and device driver fixes are installed before completing the service action. "How to the system board before replacing any software fixes, drivers, and BIOS downloads. Go to all software fixes, drivers, and BIOS downloads are customer-installable. Select ... at 800-565-3344 for assistance or download information. "Product definition" on the screen and install the necessary software. © Copyright Lenovo 2008, 2009 39 Customers in the following important service information that the latest BIOS is replaced, ensure that applies to http://www...
... page 41 Important: BIOS and device driver fixes are installed before completing the service action. "How to the system board before replacing any software fixes, drivers, and BIOS downloads. Go to all software fixes, drivers, and BIOS downloads are customer-installable. Select ... at 800-565-3344 for assistance or download information. "Product definition" on the screen and install the necessary software. © Copyright Lenovo 2008, 2009 39 Customers in the following important service information that the latest BIOS is replaced, ensure that applies to http://www...
Hardware Maintenance Manual
Page 48
... it. Note the current configuration settings (using the View Configuration option); Important notice for the computer you are servicing. 40 ThinkPad T400 and R400 Hardware Maintenance Manual If no error code is listed in the computer you continue. v Some computers have been changed the symptoms... cracking at each BGA (Ball Grid Array) chipset. Replace only the FRU that those components, and may have both a processor board and a system board. Use the following strategy to prevent unnecessary expense for replacing a hard disk drive Always try to run a low-level format before...
... it. Note the current configuration settings (using the View Configuration option); Important notice for the computer you are servicing. 40 ThinkPad T400 and R400 Hardware Maintenance Manual If no error code is listed in the computer you continue. v Some computers have been changed the symptoms... cracking at each BGA (Ball Grid Array) chipset. Replace only the FRU that those components, and may have both a processor board and a system board. Use the following strategy to prevent unnecessary expense for replacing a hard disk drive Always try to run a low-level format before...
Hardware Maintenance Manual
Page 49
... FRU part numbers and FRU descriptions for the key commodities for CTO, CMV and GAV products at the following Web site: http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY Select Warranty lookup. serial number level. v PEW can be returned in PEW under ... special bid offering. FRU identification for CTO, CMV, and GAV products There are three information resources to identify which FRUs are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. A CMV is the 4-digit MT and 3-digit CMV model (Example: 1829-W15). v eSupport ...
... FRU part numbers and FRU descriptions for the key commodities for CTO, CMV and GAV products at the following Web site: http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY Select Warranty lookup. serial number level. v PEW can be returned in PEW under ... special bid offering. FRU identification for CTO, CMV, and GAV products There are three information resources to identify which FRUs are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. A CMV is the 4-digit MT and 3-digit CMV model (Example: 1829-W15). v eSupport ...
Hardware Maintenance Manual
Page 50
...eSupport can be accessed at the MT Model level. 42 ThinkPad T400 and R400 Hardware Maintenance Manual Under "Parts Information by Document Type" ... key commodities will be used to view the list of FRUs at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Under ..."View by Date" select SYSTEM SERVICE PARTS. hard disk drive, system board, microprocessor, LCD, and memory) v eSupport can be returned in the eSupport record under PARTS SHIPPED WITH YOUR ...
...eSupport can be accessed at the MT Model level. 42 ThinkPad T400 and R400 Hardware Maintenance Manual Under "Parts Information by Document Type" ... key commodities will be used to view the list of FRUs at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Under ..."View by Date" select SYSTEM SERVICE PARTS. hard disk drive, system board, microprocessor, LCD, and memory) v eSupport can be returned in the eSupport record under PARTS SHIPPED WITH YOUR ...
Hardware Maintenance Manual
Page 58
... 2. Remove any physical shock to enter the BIOS Setup Utility. 4. Press enter. 5. Interactive Tests --> Diskette 50 ThinkPad T400 and R400 Hardware Maintenance Manual If the docking station or the port replicator is set up the operating system. Replace the modem jack... setting to the ThinkPad computer, detach it. Place the computer on the computer. 3. Table 1. Run Diagnostics --> ThinkPad Devices --> ExpressCard slot. Press Enter to Compatibility, and run Diagnostics --> ThinkPad Devices --> HDD Active Protection Test. FRU tests FRU System board Applicable test 1. ...
... 2. Remove any physical shock to enter the BIOS Setup Utility. 4. Press enter. 5. Interactive Tests --> Diskette 50 ThinkPad T400 and R400 Hardware Maintenance Manual If the docking station or the port replicator is set up the operating system. Replace the modem jack... setting to the ThinkPad computer, detach it. Place the computer on the computer. 3. Table 1. Run Diagnostics --> ThinkPad Devices --> ExpressCard slot. Press Enter to Compatibility, and run Diagnostics --> ThinkPad Devices --> HDD Active Protection Test. FRU tests FRU System board Applicable test 1. ...
Hardware Maintenance Manual
Page 60
Power system checkout To verify a symptom, do the following: v Replace the system board. Remove the battery pack. 3. If you suspect a power problem, see the appropriate one you are here because the computer fails only when the AC adapter ... the ac adapter and install the charged battery pack. 7. Unplug the ACc adapter cable from the AC adapter does not always indicate a defect. 52 ThinkPad T400 and R400 Hardware Maintenance Manual v If the problem persists, go to "FRU tests" on page 53 To check the AC adapter, do the following figure: 3 2 1 (20V...
Power system checkout To verify a symptom, do the following: v Replace the system board. Remove the battery pack. 3. If you suspect a power problem, see the appropriate one you are here because the computer fails only when the AC adapter ... the ac adapter and install the charged battery pack. 7. Unplug the ACc adapter cable from the AC adapter does not always indicate a defect. 52 ThinkPad T400 and R400 Hardware Maintenance Manual v If the problem persists, go to "FRU tests" on page 53 To check the AC adapter, do the following figure: 3 2 1 (20V...
Hardware Maintenance Manual
Page 61
...Manager Battery Gauge icon. Remove the battery pack and measure the voltage between battery terminals 5 and 7. If the voltage is correct, replace the system board. If the resistance is more than +11.0 V dc, measure the resistance between battery terminals 1 (+) and 7 (-). If the charge indicator ...still does not turn on , replace the system board. under this condition the battery pack can charge to + 12.6 Ground (-) 3. To check your battery, move your cursor to charge. If the ...
...Manager Battery Gauge icon. Remove the battery pack and measure the voltage between battery terminals 5 and 7. If the voltage is correct, replace the system board. If the resistance is more than +11.0 V dc, measure the resistance between battery terminals 1 (+) and 7 (-). If the charge indicator ...still does not turn on , replace the system board. under this condition the battery pack can charge to + 12.6 Ground (-) 3. To check your battery, move your cursor to charge. If the ...
Hardware Maintenance Manual
Page 62
Measure the voltage of the backup battery. v If the backup battery discharges quickly after replacement, replace the system board. 54 ThinkPad T400 and R400 Hardware Maintenance Manual Remove the battery pack (see "1060 Backup battery" on page 84). 4. Red (+) Black (-) Wire Red Black Voltage (V dc) ...and unplug the ac adapter from it. 2. Turn the computer upside down. 3. v If the voltage is correct, replace the system board. See the following : 1. Remove the backup battery (see "1010 Battery pack" on page 92). 5. Checking the backup battery Do the following figure....
Measure the voltage of the backup battery. v If the backup battery discharges quickly after replacement, replace the system board. 54 ThinkPad T400 and R400 Hardware Maintenance Manual Remove the battery pack (see "1060 Backup battery" on page 84). 4. Red (+) Black (-) Wire Red Black Voltage (V dc) ...and unplug the ac adapter from it. 2. Turn the computer upside down. 3. v If the voltage is correct, replace the system board. See the following : 1. Remove the backup battery (see "1010 Battery pack" on page 92). 5. Checking the backup battery Do the following figure....
Hardware Maintenance Manual
Page 66
...The user must be made available to the service technician, there is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master HDP,... Setup Utility. then enter the POP. Select Password. 58 ThinkPad T400 and R400 Hardware Maintenance Manual Remove the battery pack. When the ThinkPad logo comes up, immediately press F1 to move down the menu... and cannot be replaced for the HDP: User only and Master + User. The system board must enter the SVP in the menu, this function is appearing on the screen; Remove ...
...The user must be made available to the service technician, there is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master HDP,... Setup Utility. then enter the POP. Select Password. 58 ThinkPad T400 and R400 Hardware Maintenance Manual Remove the battery pack. When the ThinkPad logo comes up, immediately press F1 to move down the menu... and cannot be replaced for the HDP: User only and Master + User. The system board must enter the SVP in the menu, this function is appearing on the screen; Remove ...
Hardware Maintenance Manual
Page 70
...system operation. System board. 0182 1. Run BIOS Setup Utility. Enter BIOS Setup and load Setup Enter to load the default setting. System board. 0185 Bad startup sequence settings. Then save the current setting by pressing F10. 62 ThinkPad T400 and R400 Hardware Maintenance Manual Do... not replace a nondefective FRU. System board. 0176 System Security-The system has been tampered ...
...system operation. System board. 0182 1. Run BIOS Setup Utility. Enter BIOS Setup and load Setup Enter to load the default setting. System board. 0185 Bad startup sequence settings. Then save the current setting by pressing F10. 62 ThinkPad T400 and R400 Hardware Maintenance Manual Do... not replace a nondefective FRU. System board. 0176 System Security-The system has been tampered ...
Hardware Maintenance Manual
Page 71
...4. DIMM. at offset nnnn. 1. Table 2. Numeric error codes (continued) Symptom or error FRU or action, in CMOS. System board. 0188 System board. Invalid RFID configuration information area-The EEPROM checksum is not working. 1. Charge the battery pack. 2. Battery pack. 0191 System Security... one specified in sequence 0187 EAIA data access error-The access to continue. 1. Otherwise, press Esc to continue. 1. System board. 01C9 More than one Ethernet devices are found. Press to ignore the warning message. 2. Remove the Ethernet device that you...
...4. DIMM. at offset nnnn. 1. Table 2. Numeric error codes (continued) Symptom or error FRU or action, in CMOS. System board. 0188 System board. Invalid RFID configuration information area-The EEPROM checksum is not working. 1. Charge the battery pack. 2. Battery pack. 0191 System Security... one specified in sequence 0187 EAIA data access error-The access to continue. 1. Otherwise, press Esc to continue. 1. System board. 01C9 More than one Ethernet devices are found. Press to ignore the warning message. 2. Remove the Ethernet device that you...
Hardware Maintenance Manual
Page 72
... adapter. 2. Charge the backup battery for more than 8 hours by running BIOS Setup Utility. 0260 System timer error. 1. System board. 64 ThinkPad T400 and R400 Hardware Maintenance Manual Table 2. Default configuration used . 1. System board. 02F4 EISA CMOS not writable. 1. Remove the daughter card that you Unauthorized daughter card is plugged in -Turn off and...
... adapter. 2. Charge the backup battery for more than 8 hours by running BIOS Setup Utility. 0260 System timer error. 1. System board. 64 ThinkPad T400 and R400 Hardware Maintenance Manual Table 2. Default configuration used . 1. System board. 02F4 EISA CMOS not writable. 1. Remove the daughter card that you Unauthorized daughter card is plugged in -Turn off and...
Hardware Maintenance Manual
Page 73
... hard disk drive) 1. Inform the following information to the customer: If in the primary bay the customer is using a supported IBM/Lenovo HDD with the risk in Slot-1. The latest version is not supported by pressing ESC. Initialization error on HDD1 (Ultrabay hard disk drive... HDD which is available at http://www.lenovo.com/support 2100 Initialization error on page 91. 2000 Hard Drive Active Protection sensor diagnostics failed.Press to continue.Press to the ThinkPad Notebook. 2. Remove the WAN card that you installed. 2. System board. 2110 1. Main hard disk drive....
... hard disk drive) 1. Inform the following information to the customer: If in the primary bay the customer is using a supported IBM/Lenovo HDD with the risk in Slot-1. The latest version is not supported by pressing ESC. Initialization error on HDD1 (Ultrabay hard disk drive... HDD which is available at http://www.lenovo.com/support 2100 Initialization error on page 91. 2000 Hard Drive Active Protection sensor diagnostics failed.Press to continue.Press to the ThinkPad Notebook. 2. Remove the WAN card that you installed. 2. System board. 2110 1. Main hard disk drive....
Hardware Maintenance Manual
Page 74
...system configuration to boot from . Device not found. 1. Thermal sensing error. System board. 1. Check the status of device which you want to boot from any device. System board. System board. Reinstall the operation system. Load "Setup Defaults" in the BIOS Setup Utility. 2.... bits: nnnn. Hibernation error. Fan. 2. Error messages Table 3. Excluded from boot order. Load "Setup Defaults" in sequence 1. System board. Invalid system configuration data. FRU or action, in the BIOS Setup Utility. 2. Device Error. 1. Error messages Symptom or error Device address...
...system configuration to boot from . Device not found. 1. Thermal sensing error. System board. 1. Check the status of device which you want to boot from any device. System board. System board. Reinstall the operation system. Load "Setup Defaults" in the BIOS Setup Utility. 2.... bits: nnnn. Hibernation error. Fan. 2. Error messages Table 3. Excluded from boot order. Load "Setup Defaults" in sequence 1. System board. Invalid system configuration data. FRU or action, in the BIOS Setup Utility. 2. Device Error. 1. Error messages Symptom or error Device address...
Hardware Maintenance Manual
Page 75
...three more short beeps, and one short beep. 2. DIMM. Reinstall the operating system. System board No-beep symptoms Table 5. DIMM. 3. System board. The power-on page 62. System board. Two short beeps and a blank screen. 1. DIMM. System board One short beep, pause, three short beeps, pause, three more short 1. A hard-...connector. 2. External CRT. 4. One long and two short beeps, and a blank or unreadable LCD. 1. DIMM. Two short beeps with error codes. System board. 2. beeps, and one short beep. Four cycles of four short beeps and a blank System...
...three more short beeps, and one short beep. 2. DIMM. Reinstall the operating system. System board No-beep symptoms Table 5. DIMM. 3. System board. The power-on page 62. System board. Two short beeps and a blank screen. 1. DIMM. System board One short beep, pause, three short beeps, pause, three more short 1. A hard-...connector. 2. External CRT. 4. One long and two short beeps, and a blank or unreadable LCD. 1. DIMM. Two short beeps with error codes. System board. 2. beeps, and one short beep. Four cycles of four short beeps and a blank System...
Hardware Maintenance Manual
Page 76
...two or less visible defective pixels, it should not be replaced. v Lenovo will have zero pixel defects. v LCD brightness cannot be adjusted. v Screen abnormal. FRU or action, in sequence System board. 1. Reseat the LCD connectors. 2. See important note for the ...on LCD. v LCD backlight not working. LCD assembly. 3. v LCD contrast cannot be adjusted. LCD assembly. 68 ThinkPad T400 and R400 Hardware Maintenance Manual System board. The presence of a small number of dots that any replacement LCD will not provide replacement if the LCD is characteristic ...
...two or less visible defective pixels, it should not be replaced. v Lenovo will have zero pixel defects. v LCD brightness cannot be adjusted. v Screen abnormal. FRU or action, in sequence System board. 1. Reseat the LCD connectors. 2. See important note for the ...on LCD. v LCD backlight not working. LCD assembly. 3. v LCD contrast cannot be adjusted. LCD assembly. 68 ThinkPad T400 and R400 Hardware Maintenance Manual System board. The presence of a small number of dots that any replacement LCD will not provide replacement if the LCD is characteristic ...