Service Guide
Page 5
...67 Appendix C. Upgrading and replacing devices 39 Replacing the battery 39 Upgrading the hard disk drive or solid state drive 42 Replacing memory 49 Chapter 6. Solving computer problems . . 11 Frequently asked questions 11 Entering the BIOS Setup Utility . . . . ... problems 31 Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33 Chapter 4. Warranty information . . . . 63 Types of your computer . . . 8 Cleaning your computer keyboard . . . . 8 Cleaning your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 ...
...67 Appendix C. Upgrading and replacing devices 39 Replacing the battery 39 Upgrading the hard disk drive or solid state drive 42 Replacing memory 49 Chapter 6. Solving computer problems . . 11 Frequently asked questions 11 Entering the BIOS Setup Utility . . . . ... problems 31 Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33 Chapter 4. Warranty information . . . . 63 Types of your computer . . . 8 Cleaning your computer keyboard . . . . 8 Cleaning your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 ...
Service Guide
Page 15
...cannot be used with a hard, pointed object. PCI Express Mini Card - Memory Card, such as an SD card, do so might cause damage to work properly: v Scratching the surface of the ThinkPad Advanced Dock. Taking care of the following actions could damage the device. -... The static electricity could damage the fingerprint reader or cause it , and you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it not to your body. Memory module ...
...cannot be used with a hard, pointed object. PCI Express Mini Card - Memory Card, such as an SD card, do so might cause damage to work properly: v Scratching the surface of the ThinkPad Advanced Dock. Taking care of the following actions could damage the device. -... The static electricity could damage the fingerprint reader or cause it , and you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it not to your body. Memory module ...
Service Guide
Page 19
... use when Access Help is inaccessible. Where can be found in the package with the ThinkPad computer, see "Restoring the factory contents" on page 5 of the alternative recovery methods offered by Lenovo, see "This guide and other publications" on page 1. For an explanation of this ... SSD, the PCI Express Mini Card, the Modem Daughter Card, the memory, the keyboard, or the palm rest. See "Problem solving" in Access Help. This guide describes methods of the instructions for my ThinkPad computer? Frequently asked questions This section lists frequently asked questions and tells ...
... use when Access Help is inaccessible. Where can be found in the package with the ThinkPad computer, see "Restoring the factory contents" on page 5 of the alternative recovery methods offered by Lenovo, see "This guide and other publications" on page 1. For an explanation of this ... SSD, the PCI Express Mini Card, the Modem Daughter Card, the memory, the keyboard, or the palm rest. See "Problem solving" in Access Help. This guide describes methods of the instructions for my ThinkPad computer? Frequently asked questions This section lists frequently asked questions and tells ...
Service Guide
Page 24
... connected to the correct connector. v If the computer stops during the test, have the computer serviced. 16 ThinkPad® T400 and R400 Service and Troubleshooting Guide Then test the memory with PC-Doctor. Remove one Your ThinkPad computer has a built-in the Startup menu. 021x: Keyboard error Make sure that the HDD or SSD...
... connected to the correct connector. v If the computer stops during the test, have the computer serviced. 16 ThinkPad® T400 and R400 Service and Troubleshooting Guide Then test the memory with PC-Doctor. Remove one Your ThinkPad computer has a built-in the Startup menu. 021x: Keyboard error Make sure that the HDD or SSD...
Service Guide
Page 25
... time Neither the date nor the time is not supported on this computer. The daughter card is plugged in - Remove it. 1830: Invalid The current memory configuration is installed, it . 1804: Unauthorized WAN card is not supported on this computer. The computer uses the default settings. Remove it must be in... network card is plugged in the upper slot. Power off ; Power off and remove the miniPCI network card. Remove it on this computer. If only memory one memory module is not supported. Power off and install a memory module to start the BIOS Setup Utility.
... time Neither the date nor the time is not supported on this computer. The daughter card is plugged in - Remove it. 1830: Invalid The current memory configuration is installed, it . 1804: Unauthorized WAN card is not supported on this computer. The computer uses the default settings. Remove it must be in... network card is plugged in the upper slot. Power off ; Power off and remove the miniPCI network card. Remove it on this computer. If only memory one memory module is not supported. Power off and install a memory module to start the BIOS Setup Utility.
Service Guide
Page 26
... or SSD is correctly installed. If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. 18 ThinkPad® T400 and R400 Service and Troubleshooting Guide The HDD or SSD is not working . An HDD or SSD password is set . The system configuration... press Enter to what it left this mode, and your computer entered hibernation mode. Hibernation error Operating system not found. v If the memory size has been changed between the time your computer entered hibernation mode and the time it was before your computer cannot resume normal operation. ...
... or SSD is correctly installed. If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. 18 ThinkPad® T400 and R400 Service and Troubleshooting Guide The HDD or SSD is not working . An HDD or SSD password is set . The system configuration... press Enter to what it left this mode, and your computer entered hibernation mode. Hibernation error Operating system not found. v If the memory size has been changed between the time your computer entered hibernation mode and the time it was before your computer cannot resume normal operation. ...
Service Guide
Page 27
... One long and two short beeps Four cycles of four short beeps Five beeps If only one memory module is installed correctly. The video function has a problem. CardBus Enter the BIOS Setup Utility. If memory modules are installed correctly. The Security Chip has a problem. Device Disabled Press F10 and then Enter to...
... One long and two short beeps Four cycles of four short beeps Five beeps If only one memory module is installed correctly. The video function has a problem. CardBus Enter the BIOS Setup Utility. If memory modules are installed correctly. The Security Chip has a problem. Device Disabled Press F10 and then Enter to...
Service Guide
Page 31
...Lenovo authorized servicer or a marketing representative to have that password canceled. Memory problems Problem: Your memory is required, and a fee will be necessary to remove all added memories to test the computer with only the factory-installed memories, and then reinstall the memory one at a time to "Replacing memory...for Power-on page 49. 5. Verify that the memory is required, and a fee will be charged for your computer has been installed. 4. Chapter 3. Solution: 1. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the...
...Lenovo authorized servicer or a marketing representative to have that password canceled. Memory problems Problem: Your memory is required, and a fee will be necessary to remove all added memories to test the computer with only the factory-installed memories, and then reinstall the memory one at a time to "Replacing memory...for Power-on page 49. 5. Verify that the memory is required, and a fee will be charged for your computer has been installed. 4. Chapter 3. Solution: 1. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the...
Service Guide
Page 57
...damage the SO-DIMM. then disconnect the AC adapter and all cables from the computer. 3. 12. Turn the computer over . 4. Increasing memory capacity is an effective way to the computer. Upgrading and replacing devices 49 Close the computer display, and turn the computer over again. Reinstall... the screw. 13. If you incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer. Touch a metal table or a grounded metal object....
...damage the SO-DIMM. then disconnect the AC adapter and all cables from the computer. 3. 12. Turn the computer over . 4. Increasing memory capacity is an effective way to the computer. Upgrading and replacing devices 49 Close the computer display, and turn the computer over again. Reinstall... the screw. 13. If you incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer. Touch a metal table or a grounded metal object....
Service Guide
Page 59
Chapter 5. Upgrading and replacing devices 51 If the two SO-DIMMs are already installed in the memory slots, remove an SO-DIMM to save it for the new one by pulling the tab with your model has a touch pad or a fingerprint reader, ...
Chapter 5. Upgrading and replacing devices 51 If the two SO-DIMMs are already installed in the memory slots, remove an SO-DIMM to save it for the new one by pulling the tab with your model has a touch pad or a fingerprint reader, ...
Service Guide
Page 60
then press it in the lower slot. 2 1 2 1 9. 8. Note: If you install a memory module in the slot and does not move easily. 52 ThinkPad® T400 and R400 Service and Troubleshooting Guide Make sure that the card is firmly fixed in only one of about 20 degrees 1 ; Pivot the SO-DIMM downward until it snaps into the socket at an angle of the two memory slots, install it firmly 2 . With the notched end of the SO-DIMM toward the contact edge side of the socket, insert the SO-DIMM into place. 10.
then press it in the lower slot. 2 1 2 1 9. 8. Note: If you install a memory module in the slot and does not move easily. 52 ThinkPad® T400 and R400 Service and Troubleshooting Guide Make sure that the card is firmly fixed in only one of about 20 degrees 1 ; Pivot the SO-DIMM downward until it snaps into the socket at an angle of the two memory slots, install it firmly 2 . With the notched end of the SO-DIMM toward the contact edge side of the socket, insert the SO-DIMM into place. 10.
Service Guide
Page 62
d. Turn the computer over . c. Push the front side of memory installed in your computer. 54 ThinkPad® T400 and R400 Service and Troubleshooting Guide When the ThinkPad logo comes up, immediately press F1 to the computer. Reinstall the battery. 13. Turn on the computer. 2. Close the computer display, and turn the computer ...
d. Turn the computer over . c. Push the front side of memory installed in your computer. 54 ThinkPad® T400 and R400 Service and Troubleshooting Guide When the ThinkPad logo comes up, immediately press F1 to the computer. Reinstall the battery. 13. Turn on the computer. 2. Close the computer display, and turn the computer ...
Service Guide
Page 75
...instructions or if you have difficulty replacing a CRU, you can be removed and installed by customers or, during the warranty period, by a Lenovo service technician. Both types of the following page. Click Access Help. To start the Access Help program, click Start, move the pointer ...ThinkVantage. Examples of CRU: self-service and optional-service. then to All Programs; In some technical skill, as well as tools such as memory, wireless cards, notebook keyboards, and palm rests with fingerprint reader and touchpad may be CRUs. Appendix B. CRU URL offers three options: ...
...instructions or if you have difficulty replacing a CRU, you can be removed and installed by customers or, during the warranty period, by a Lenovo service technician. Both types of the following page. Click Access Help. To start the Access Help program, click Start, move the pointer ...ThinkVantage. Examples of CRU: self-service and optional-service. then to All Programs; In some technical skill, as well as tools such as memory, wireless cards, notebook keyboards, and palm rests with fingerprint reader and touchpad may be CRUs. Appendix B. CRU URL offers three options: ...
Service Guide
Page 76
Note: Use only computer parts provided by Lenovo. The following table provides a list of the Support Center for your country or region, see Chapter 3, Warranty Information in the Safety and... and tells where to find the replacement instructions. For warranty information about the CRUs for wireless WAN Intel® Turbo Memory card Keyboard Self-service CRUs X X X X X X X X X Optional-service CRUs X X X X X X X X Online Hardware Maintenance Manual X X X X X X X X X Online Video X X X X X X X X X 68 ThinkPad® T400 and R400 Service and Troubleshooting Guide
Note: Use only computer parts provided by Lenovo. The following table provides a list of the Support Center for your country or region, see Chapter 3, Warranty Information in the Safety and... and tells where to find the replacement instructions. For warranty information about the CRUs for wireless WAN Intel® Turbo Memory card Keyboard Self-service CRUs X X X X X X X X X Optional-service CRUs X X X X X X X X Online Hardware Maintenance Manual X X X X X X X X X Online Video X X X X X X X X X 68 ThinkPad® T400 and R400 Service and Troubleshooting Guide
Service Guide
Page 77
... 1394 connector (on some models) v RJ11 Modem connector v RJ45 Ethernet connector v Serial Ultrabay Slim (supported on ThinkPad T400) v Serial Ultrabay Enhanced (supported on ThinkPad R400) © Copyright Lenovo 2008 69 Memory v Double data rate (DDR) 3 synchronous dynamic random access memory Storage device v 1.8-inch (46 mm) solid state drive (supported on the model - You can do this...
... 1394 connector (on some models) v RJ11 Modem connector v RJ45 Ethernet connector v Serial Ultrabay Slim (supported on ThinkPad T400) v Serial Ultrabay Enhanced (supported on ThinkPad R400) © Copyright Lenovo 2008 69 Memory v Double data rate (DDR) 3 synchronous dynamic random access memory Storage device v 1.8-inch (46 mm) solid state drive (supported on the model - You can do this...
Service Guide
Page 91
... 6 E error messages troubleshooting 15 F factory contents restoring 36 features hardware 69 features and specifications 69 © Copyright Lenovo 2008 finding information 1 fingerprint reader caring for 7 troubleshooting 33 frequently asked questions 11 H hard disk drive diagnosing 13 ... 42 help and service 55 hibernation mode troubleshooting 25 I important instructions v important tips 5 K keyboard cleaning 8 troubleshooting 24 M memory replacing 49 troubleshooting 23 modem connection 6 N negative ions 5 notices 73 electronic emissions 74 EU environmental 77 Export classification 74 FCC...
... 6 E error messages troubleshooting 15 F factory contents restoring 36 features hardware 69 features and specifications 69 © Copyright Lenovo 2008 finding information 1 fingerprint reader caring for 7 troubleshooting 33 frequently asked questions 11 H hard disk drive diagnosing 13 ... 42 help and service 55 hibernation mode troubleshooting 25 I important instructions v important tips 5 K keyboard cleaning 8 troubleshooting 24 M memory replacing 49 troubleshooting 23 modem connection 6 N negative ions 5 notices 73 electronic emissions 74 EU environmental 77 Export classification 74 FCC...
Service Guide
Page 92
troubleshooting (continued) error messages 15 errors without messages 21 fingerprint reader 33 keyboard 24 memory 23 password 23 pointing device 24 sleep or hibernation 25 startup problems 33 storage device 31 U upgrading devices 39 W warranty information 63 Web help 55 worldwide support telephone list 57 84 ThinkPad® T400 and R400 Service and Troubleshooting Guide
troubleshooting (continued) error messages 15 errors without messages 21 fingerprint reader 33 keyboard 24 memory 23 password 23 pointing device 24 sleep or hibernation 25 startup problems 33 storage device 31 U upgrading devices 39 W warranty information 63 Web help 55 worldwide support telephone list 57 84 ThinkPad® T400 and R400 Service and Troubleshooting Guide