User Guide
Page 9
... Software Tested Memory List Power Budget Tool Intel Server Management Software Driver (for an extensive list of available drivers) Operating System Driver (for operating system drivers) Please see: http://support.intel.com/support/motherboards/server/S3420GP under the Software and Drivers section for the most current BIOS, FRU/SDR, firmware, drivers, and utilities. Intel®Server Board S3420GP User Guide ix Additional Information and...
... Software Tested Memory List Power Budget Tool Intel Server Management Software Driver (for an extensive list of available drivers) Operating System Driver (for operating system drivers) Please see: http://support.intel.com/support/motherboards/server/S3420GP under the Software and Drivers section for the most current BIOS, FRU/SDR, firmware, drivers, and utilities. Intel®Server Board S3420GP User Guide ix Additional Information and...
User Guide
Page 58
... module ues (PEIM) 0xE2 O O O X X X O X Initial memory found, configured, and installed correctly 0xE3 O O O X X X O O Reserved for initialization module ues (PEIM) Driver Execution Environment (DXE) Core (not accompanied by a beep code) 0xE4 O O O X O X X X Entered EFI driver execution phase (DXE) 0xE5 O O O X O X X O Started dispatching drivers 0xE6 O O O X O X O X Started connecting drivers DXE Drivers (not accompanied by a beep code) 56 Intel® Server Board S3420GP User Guide
... module ues (PEIM) 0xE2 O O O X X X O X Initial memory found, configured, and installed correctly 0xE3 O O O X X X O O Reserved for initialization module ues (PEIM) Driver Execution Environment (DXE) Core (not accompanied by a beep code) 0xE4 O O O X O X X X Entered EFI driver execution phase (DXE) 0xE5 O O O X O X X O Started dispatching drivers 0xE6 O O O X O X O X Started connecting drivers DXE Drivers (not accompanied by a beep code) 56 Intel® Server Board S3420GP User Guide
User Guide
Page 64
Intel® RAID Controller: (Example SRCU42E) RAID controller part number (PBA number): RAID controller firmware version: Has the latest RAID firmware been tried? (Yes/No): RAID driver version: Has the latest RAID driver been tried? (Yes/No): RAID volumes configuration (disks & RAID level): RAID volume use (Boot device/Data Volume): Is BBU (Battery Backup Unit) installed? (Yes/No): BBU part number Detailed description of issue: Troubleshooting tried: 62 Intel® Server Board S3420GP User Guide
Intel® RAID Controller: (Example SRCU42E) RAID controller part number (PBA number): RAID controller firmware version: Has the latest RAID firmware been tried? (Yes/No): RAID driver version: Has the latest RAID driver been tried? (Yes/No): RAID volumes configuration (disks & RAID level): RAID volume use (Boot device/Data Volume): Is BBU (Battery Backup Unit) installed? (Yes/No): BBU part number Detailed description of issue: Troubleshooting tried: 62 Intel® Server Board S3420GP User Guide
User Guide
Page 67
... on Intel® server boards, server chassis, server RAID controller cards, and Intel® Server Management at the support site includes: - Appendix C: Getting Help If you can contact an Intel support representative using the online form available at "Intel® Server Issue Report Form" on page 59 to obtain support: 1. Visit the following Intel web site: http://support.intel.com/support/motherboards/server/sb...
... on Intel® server boards, server chassis, server RAID controller cards, and Intel® Server Management at the support site includes: - Appendix C: Getting Help If you can contact an Intel support representative using the online form available at "Intel® Server Issue Report Form" on page 59 to obtain support: 1. Visit the following Intel web site: http://support.intel.com/support/motherboards/server/sb...
User Guide
Page 77
For any drivers used for components you installed in -depth troubleshooting, attempt first to solid green. Intel provides a package called the "Platform Confidence Test"...operating system, and halts power to be hung. The POST LEDs will change to perform reset your server problems on . Appendix E: Troubleshooting This chapter helps you identify and solve problems that may alternate ...system may last as long as video drivers, network drivers, and SCSI drivers. Do not power off /on button Intel® Server Board S3420GP User Guide 75 Resetting the System To do this time....
For any drivers used for components you installed in -depth troubleshooting, attempt first to solid green. Intel provides a package called the "Platform Confidence Test"...operating system, and halts power to be hung. The POST LEDs will change to perform reset your server problems on . Appendix E: Troubleshooting This chapter helps you identify and solve problems that may alternate ...system may last as long as video drivers, network drivers, and SCSI drivers. Do not power off /on button Intel® Server Board S3420GP User Guide 75 Resetting the System To do this time....
User Guide
Page 78
...device drivers properly installed? • Are the configuration settings made in ? Problems following Initial System Installation Problems that occur at the AC source. • Are all cables correctly connected and secured? • Are the processors fully seated in their sockets on the server board? ..., two add-in boards sharing the same interrupt. • Are all peripheral devices installed correctly? • If the system has a hard disk drive, is a less frequent cause. To check these settings, refer to the tested component lists. 76 Intel® Server Board S3420GP User Guide
...device drivers properly installed? • Are the configuration settings made in ? Problems following Initial System Installation Problems that occur at the AC source. • Are all cables correctly connected and secured? • Are the processors fully seated in their sockets on the server board? ..., two add-in boards sharing the same interrupt. • Are all peripheral devices installed correctly? • If the system has a hard disk drive, is a less frequent cause. To check these settings, refer to the tested component lists. 76 Intel® Server Board S3420GP User Guide
User Guide
Page 83
...the on changing interrupts. See the documentation that came with Network The server hangs when the drivers are loaded • Certain drivers may be necessary to alter settings so that are not shared. Intel® Server Board S3420GP User Guide 81 Diagnostics pass but the connection fails •... Make sure the network cable is securely attached. • Make sure you are using the correct and the current drivers. The controller stopped working when ...
...the on changing interrupts. See the documentation that came with Network The server hangs when the drivers are loaded • Certain drivers may be necessary to alter settings so that are not shared. Intel® Server Board S3420GP User Guide 81 Diagnostics pass but the connection fails •... Make sure the network cable is securely attached. • Make sure you are using the correct and the current drivers. The controller stopped working when ...
User Guide
Page 84
...CD-ROM or DVD-ROM, try a different slot if necessary. • The network driver files may be corrupt or deleted. If you have power going to the software, not the server hardware. Check the following: • Make sure the system meets the minimum hardware ... especially if other adapter supports shared interrupts. Delete and then reinstall the drivers. • Run the diagnostics. If the problems persist, contact the software vendor's customer service representative. 82 Intel® Server Board S3420GP User Guide Make sure your operating system supports shared interrupts. •...
...CD-ROM or DVD-ROM, try a different slot if necessary. • The network driver files may be corrupt or deleted. If you have power going to the software, not the server hardware. Check the following: • Make sure the system meets the minimum hardware ... especially if other adapter supports shared interrupts. Delete and then reinstall the drivers. • Run the diagnostics. If the problems persist, contact the software vendor's customer service representative. 82 Intel® Server Board S3420GP User Guide Make sure your operating system supports shared interrupts. •...
User Guide
Page 85
...power cord. Make sure all of the drivers for a link to software to check your drives. If you are intermittent, there may be caused by voltage spikes on your drive documentation for details on the SCSI bus. Intel® Server Board S3420GP User Guide 83 Hard Drive(s) ... the problems are experiencing any of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to the current drivers and chipset files. See "Additional Information and Software" for a link to the tested drives. • Make sure you suspect that occur ...
...power cord. Make sure all of the drivers for a link to software to check your drives. If you are intermittent, there may be caused by voltage spikes on your drive documentation for details on the SCSI bus. Intel® Server Board S3420GP User Guide 83 Hard Drive(s) ... the problems are experiencing any of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to the current drivers and chipset files. See "Additional Information and Software" for a link to the tested drives. • Make sure you suspect that occur ...