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...by using the information in the front of a problem. - Other beep codes See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information. Solving problems This chapter provides basic troubleshooting information to help diagnose and solve... more information. v Diagnostic programs and error messages The system diagnostic programs are detected during startup if POST detects a hardware-configuration problem. Note: See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information. Two short beeps ...
...by using the information in the front of a problem. - Other beep codes See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information. Solving problems This chapter provides basic troubleshooting information to help diagnose and solve... more information. v Diagnostic programs and error messages The system diagnostic programs are detected during startup if POST detects a hardware-configuration problem. Note: See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information. Two short beeps ...
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... Configuration/Setup Utility program, select Load Default Settings, and save the settings. 2. Battery b. (Trained service technician only) I /O board 38 IBM System x3755 Types 8877 and 7163: Installation Guide Error code Description Action 162 Device configuration error. 1. Reseat the disabled DIMM. 3. Failing device c. (Trained service technician only) I/O board 163 Real-time clock error. 1. a. For updated technical information, go...
... Configuration/Setup Utility program, select Load Default Settings, and save the settings. 2. Battery b. (Trained service technician only) I /O board 38 IBM System x3755 Types 8877 and 7163: Installation Guide Error code Description Action 162 Device configuration error. 1. Reseat the disabled DIMM. 3. Failing device c. (Trained service technician only) I/O board 163 Real-time clock error. 1. a. For updated technical information, go...
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...the following components one at a time, in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which ...the keyboard. 3. Reseat the microprocessor/memory card containing microprocessor x. 2. See http://www.ibm.com/servers/eserver/support/xseries/ index.html and search for MIGR-61663 for microprocessor x.... operation to verify that a bootable operating system is solved. Keyboard b. (Trained service technician only) I/O board 303 Keyboard controller error. (Trained service technician only) Replace the I /O board...
...the following components one at a time, in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which ...the keyboard. 3. Reseat the microprocessor/memory card containing microprocessor x. 2. See http://www.ibm.com/servers/eserver/support/xseries/ index.html and search for MIGR-61663 for microprocessor x.... operation to verify that a bootable operating system is solved. Keyboard b. (Trained service technician only) I/O board 303 Keyboard controller error. (Trained service technician only) Replace the I /O board...
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...Check the light path diagnostics LEDs on the operator information panel (see "Running the diagnostic programs" in the Problem Determination and Service Guide). v The correct device driver is turned on page 52). 2. Run the CD or DVD drive diagnostic programs. 3. working...IBM System x3755 Types 8877 and 7163: Installation Guide Run the CD or DVD drive diagnostic programs. 3. Make sure that have just added new software or a new optional device and the server is running correctly. 4. If you have identifiable symptoms. See the Problem Determination and Service Guide on the IBM System...
...Check the light path diagnostics LEDs on the operator information panel (see "Running the diagnostic programs" in the Problem Determination and Service Guide). v The correct device driver is turned on page 52). 2. Run the CD or DVD drive diagnostic programs. 3. working...IBM System x3755 Types 8877 and 7163: Installation Guide Run the CD or DVD drive diagnostic programs. 3. Make sure that have just added new software or a new optional device and the server is running correctly. 4. If you have identifiable symptoms. See the Problem Determination and Service Guide on the IBM System...
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... hard disk drive passes the diagnostic SCSI Attached Disk Test, but the problem remains. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). Symptom Action A cover lock is ... Not all hard disk drives and cables; Verify that is a CRU, replace it. A hard disk drive was not detected while the operating system was being started. If the part is a FRU, the part must be replaced by the hard disk drive diagnostic test. Chapter 6. Note:...
... hard disk drive passes the diagnostic SCSI Attached Disk Test, but the problem remains. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). Symptom Action A cover lock is ... Not all hard disk drives and cables; Verify that is a CRU, replace it. A hard disk drive was not detected while the operating system was being started. If the part is a FRU, the part must be replaced by the hard disk drive diagnostic test. Chapter 6. Note:...
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... in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are connected securely to diagnose. 1. Keyboard b. (Trained service technician only) I/O board 42 IBM System x3755 Types 8877 and 7163: Installation Guide If there is no airflow,...a possible cause of the server. 2. Intermittent problems v Follow the suggested actions in the order in the Problem Determination and Service Guide to overheat and shut down. 2. v See the parts listing in which components are not reversed. v When the server is...
... in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are connected securely to diagnose. 1. Keyboard b. (Trained service technician only) I/O board 42 IBM System x3755 Types 8877 and 7163: Installation Guide If there is no airflow,...a possible cause of the server. 2. Intermittent problems v Follow the suggested actions in the order in the Problem Determination and Service Guide to overheat and shut down. 2. v See the parts listing in which components are not reversed. v When the server is...
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...Action The mouse or pointing device does not work. 1. Replace the following components one at a time, in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are listed in the Configuration/Setup Utility program. 3. If the... server is solved. Mouse or pointing device b. (Trained service technician only) I/O board Chapter 6. v If you are installed correctly. v The server and the monitor are not reversed. Make sure that...
...Action The mouse or pointing device does not work. 1. Replace the following components one at a time, in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are listed in the Configuration/Setup Utility program. 3. If the... server is solved. Mouse or pointing device b. (Trained service technician only) I/O board Chapter 6. v If you are installed correctly. v The server and the monitor are not reversed. Make sure that...
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... time, making sure that the DIMMs in each time. 44 IBM System x3755 Types 8877 and 7163: Installation Guide Reseat the following components: a. Microprocessor/memory cards 8. v The memory modules are enabled. v If a DIMM was disabled by a trained service technician. DIMMs b. Make sure that: that is displayed is at... configuration (two 512 MB DIMMs on each card match. 7. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are lit on the operator information panel or ...
... time, making sure that the DIMMs in each time. 44 IBM System x3755 Types 8877 and 7163: Installation Guide Reseat the following components: a. Microprocessor/memory cards 8. v The memory modules are enabled. v If a DIMM was disabled by a trained service technician. DIMMs b. Make sure that: that is displayed is at... configuration (two 512 MB DIMMs on each card match. 7. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are lit on the operator information panel or ...
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... error, reverse the location of which components are field replaceable units (FRU). v See the parts listing in the Problem Determination and Service Guide to determine whether the error is associated with a microprocessor or with your monitor, see "Light path diagnostics" on page 52). 2....the microprocessors match in cache size and speed. 3. Replace the microprocessor/memory cards one is present) b. (Trained service technician only) I /O board. Monitor problems Some IBM monitors have their own self-tests. Try using a different monitor on a different server. 3. Run the diagnostic ...
... error, reverse the location of which components are field replaceable units (FRU). v See the parts listing in the Problem Determination and Service Guide to determine whether the error is associated with a microprocessor or with your monitor, see "Light path diagnostics" on page 52). 2....the microprocessors match in cache size and speed. 3. Replace the microprocessor/memory cards one is present) b. (Trained service technician only) I /O board. Monitor problems Some IBM monitors have their own self-tests. Try using a different monitor on a different server. 3. Run the diagnostic ...
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...installed the necessary device drivers for the application. 2. If this occurs and the Boot Fail Count option in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are listed in the Action column until the problem is ...as a possible cause of the problem: connect the monitor cable directly to the correct connector on the I /O board. 46 IBM System x3755 Types 8877 and 7163: Installation Guide Make sure that damaged BIOS code is controlling the monitor, if applicable. 4. v The monitor is good. Make sure that...
...installed the necessary device drivers for the application. 2. If this occurs and the Boot Fail Count option in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are listed in the Action column until the problem is ...as a possible cause of the problem: connect the monitor cable directly to the correct connector on the I /O board. 46 IBM System x3755 Types 8877 and 7163: Installation Guide Make sure that damaged BIOS code is controlling the monitor, if applicable. 4. v The monitor is good. Make sure that...
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Attention: Moving a color monitor while it is present) 3. b. Non-IBM monitor cables might cause screen discoloration. Monitor b. Replace the following components one at a time, in the order shown, restarting the server each time: a. ...following components one at a time, in the order shown, restarting the server each time: a. Monitor b. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Remote Supervisor Adapter II SlimLine (if one is...
Attention: Moving a color monitor while it is present) 3. b. Non-IBM monitor cables might cause screen discoloration. Monitor b. Replace the following components one at a time, in the order shown, restarting the server each time: a. ...following components one at a time, in the order shown, restarting the server each time: a. Monitor b. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Remote Supervisor Adapter II SlimLine (if one is...
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... have not loosened any other installed devices or cables. Replace the device that was 1. Replace the failing device. 48 IBM System x3755 Types 8877 and 7163: Installation Guide If the failing device is a SCSI device, make sure that step must turn on an external SCSI device before turning...last device in the Configuration/Setup Utility program. Reseat the failing device. 5. v See the parts listing in the Problem Determination and Service Guide to work does not work . Whenever memory or any other device is changed, you just installed. 3. If the device comes with...
... have not loosened any other installed devices or cables. Replace the device that was 1. Replace the failing device. 48 IBM System x3755 Types 8877 and 7163: Installation Guide If the failing device is a SCSI device, make sure that step must turn on an external SCSI device before turning...last device in the Configuration/Setup Utility program. Reseat the failing device. 5. v See the parts listing in the Problem Determination and Service Guide to work does not work . Whenever memory or any other device is changed, you just installed. 3. If the device comes with...
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... the following steps: a. b. Solving problems 49 v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are using an ACPI-aware operating system, suspect the I /O board 5. v The microprocessor/memory cards are field replaceable units (FRU). Power switch connector 4. Power switch...
... the following steps: a. b. Solving problems 49 v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are using an ACPI-aware operating system, suspect the I /O board 5. v The microprocessor/memory cards are field replaceable units (FRU). Power switch connector 4. Power switch...
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... time: a. Failing serial device b. Remote Supervisor Adapter II SlimLine (if one is present) d. (Trained service technician only) I/O board 50 IBM System x3755 Types 8877 and 7163: Installation Guide Serial cable c. Serial cable c. Make sure that step must be performed only by a trained service technician. Failing serial device b. Remote Supervisor Adapter II SlimLine (if one is present) 3. Symptom...
... time: a. Failing serial device b. Remote Supervisor Adapter II SlimLine (if one is present) d. (Trained service technician only) I/O board 50 IBM System x3755 Types 8877 and 7163: Installation Guide Serial cable c. Serial cable c. Make sure that step must be performed only by a trained service technician. Failing serial device b. Remote Supervisor Adapter II SlimLine (if one is present) 3. Symptom...
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...sure that comes with the software. If it does, either no installed; v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are securely connected. For memory requirements, see the information that... a memory-address conflict. Make sure that the server supports the ServerGuide program and has a startable (bootable) CD or DVD drive. 2. system cannot be performed only by the software, make sure that step must be installed. the option is not logical drive is not present. v...
...sure that comes with the software. If it does, either no installed; v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are securely connected. For memory requirements, see the information that... a memory-address conflict. Make sure that the server supports the ServerGuide program and has a startable (bootable) CD or DVD drive. 2. system cannot be performed only by the software, make sure that step must be installed. the option is not logical drive is not present. v...
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... available to these LEDs for more information). 3. If an error occurs, view the light path diagnostics LEDs in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are using light path diagnostics Before you to isolate a problem ... USB device from the server so that the power supply is lit, it directly to help isolate the error. 52 IBM System x3755 Types 8877 and 7163: Installation Guide The LEDs that the USB configuration options are field replaceable units (FRU). An LED on the microprocessor/memory card to...
... available to these LEDs for more information). 3. If an error occurs, view the light path diagnostics LEDs in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are using light path diagnostics Before you to isolate a problem ... USB device from the server so that the power supply is lit, it directly to help isolate the error. 52 IBM System x3755 Types 8877 and 7163: Installation Guide The LEDs that the USB configuration options are field replaceable units (FRU). An LED on the microprocessor/memory card to...
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...failed power supply. 4. Reinstall the removed power supply. 2. Find the failing, missing, or mismatched microprocessor/memory card by "(Trained service technician only)," that the microprocessor/memory card is available to identify the failed component. 4. CNFG A microprocessor/memory card configuration error ...the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are listed in the Action column until the problem is insufficient power to power the system. 1. v If an action step is ...
...failed power supply. 4. Reinstall the removed power supply. 2. Find the failing, missing, or mismatched microprocessor/memory card by "(Trained service technician only)," that the microprocessor/memory card is available to identify the failed component. 4. CNFG A microprocessor/memory card configuration error ...the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which they are listed in the Action column until the problem is insufficient power to power the system. 1. v If an action step is ...
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... the BMC log or the system-error log. 2. Replace the failing adapter. 3. (Trained service technician only) Replace the I /O board 56 IBM System x3755 Types 8877 and 7163: Installation Guide SP There is solved. Reseat the Remote Supervisor Adapter II SlimLine. Reseat the following components one at a time, in the Problem Determination and Service Guide to identify the failed DIMM...
... the BMC log or the system-error log. 2. Replace the failing adapter. 3. (Trained service technician only) Replace the I /O board 56 IBM System x3755 Types 8877 and 7163: Installation Guide SP There is solved. Reseat the Remote Supervisor Adapter II SlimLine. Reseat the following components one at a time, in the Problem Determination and Service Guide to identify the failed DIMM...
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... more adapters might also be performed only by a trained service technician. See the BMC log or the system-error log for the source of the fault. 2. more than one at a time, in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) ...and which the LED is causing the error. 3. (Trained service technician only) Replace the I/O board. Note: The BMC log or system-error log might also be lit. Chapter 6. Lit...
... more adapters might also be performed only by a trained service technician. See the BMC log or the system-error log for the source of the fault. 2. more than one at a time, in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) ...and which the LED is causing the error. 3. (Trained service technician only) Replace the I/O board. Note: The BMC log or system-error log might also be lit. Chapter 6. Lit...
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... technical information, hints, tips, and new device drivers or to http://www.ibm.com/systems/support/ and follow the instructions. Appendix. v Use the troubleshooting information in the Problem Determination and Service Guide on . You can perform. Using the documentation Information about IBM systems, optional devices, services, and support. Also, some documents are connected. v Check the power switches...
... technical information, hints, tips, and new device drivers or to http://www.ibm.com/systems/support/ and follow the instructions. Appendix. v Use the troubleshooting information in the Problem Determination and Service Guide on . You can perform. Using the documentation Information about IBM systems, optional devices, services, and support. Also, some documents are connected. v Check the power switches...