Operation Guide
Page 5
... the IBM 6400 printer. Cabinet Model This document is divided into three sections: Basic Operating Procedures - Troubleshooting - Pedestal Model Operator's Guide i describes the operator panel and how to load paper and ribbon, and how to use the operator panel to change formatting features. shows how to those experienced with these printers. About this Operator's Guide This guide describes basic operating procedures for clearing paper jams, cleaning the printer, and understanding fault messages. This guide has been designed to meet the needs...
... the IBM 6400 printer. Cabinet Model This document is divided into three sections: Basic Operating Procedures - Troubleshooting - Pedestal Model Operator's Guide i describes the operator panel and how to load paper and ribbon, and how to use the operator panel to change formatting features. shows how to those experienced with these printers. About this Operator's Guide This guide describes basic operating procedures for clearing paper jams, cleaning the printer, and understanding fault messages. This guide has been designed to meet the needs...
Operation Guide
Page 93
... path. 4 Clean the printer (page 75). 5 Replace the ribbon (page 48) with an approved ribbon. 1 Reset the forms thickness lever for thicker paper. continued next page Operator's Guide 79 Print quality can be affected if it is listed, test the printer after each task. Print quality can cause tearing of forms position Corrective Action 1 Adjust the forms thickness lever setting. If the problem persists, contact an IBM service representative. Turn the...
... path. 4 Clean the printer (page 75). 5 Replace the ribbon (page 48) with an approved ribbon. 1 Reset the forms thickness lever for thicker paper. continued next page Operator's Guide 79 Print quality can be affected if it is listed, test the printer after each task. Print quality can cause tearing of forms position Corrective Action 1 Adjust the forms thickness lever setting. If the problem persists, contact an IBM service representative. Turn the...
Maintenance Manual
Page 68
... Printer Operation Downloads consistently fail Flash SIMM won't copy Paper feeds poorly Printer does not print self tests Page 122 Page 123 Page 128 Page 128 Page 128 Page 129 Page 129 Page 130 Page 123 Page 114 Page 118 Page 125 Page 132 Page 117 Page 118 Page 121 Page 124 68 Troubleshooting Incorrect spacing from dot row to dot row or line to line) Randomly misplaced dots Vertical misalignment of characters: 1. Symptom Troubleshooting Procedure Printer does not complete IML Power Stacker Printer...
... Printer Operation Downloads consistently fail Flash SIMM won't copy Paper feeds poorly Printer does not print self tests Page 122 Page 123 Page 128 Page 128 Page 128 Page 129 Page 129 Page 130 Page 123 Page 114 Page 118 Page 125 Page 132 Page 117 Page 118 Page 121 Page 124 68 Troubleshooting Incorrect spacing from dot row to dot row or line to line) Randomly misplaced dots Vertical misalignment of characters: 1. Symptom Troubleshooting Procedure Printer does not complete IML Power Stacker Printer...
Maintenance Manual
Page 74
... I /O cable connection at the CT board. 2. Connect the power cord to Communications Failures, page 133. 74 Troubleshooting Check the twinax host data cable and twinax I /O cable connection at the CT board. Send a print job to the printer. Disconnect the twinax auto-termination cable from the last device on the printer. If resistances are not correct, replace the twinax auto-termination cable. 3. Send a print job to the printer. The printer detects a twinax protocol communication error and reports the error. If...
... I /O cable connection at the CT board. 2. Connect the power cord to Communications Failures, page 133. 74 Troubleshooting Check the twinax host data cable and twinax I /O cable connection at the CT board. Send a print job to the printer. Disconnect the twinax auto-termination cable from the last device on the printer. If resistances are not correct, replace the twinax auto-termination cable. 3. Send a print job to the printer. The printer detects a twinax protocol communication error and reports the error. If...
Maintenance Manual
Page 75
... not correct, replace the twinax auto-termination cable. 3. Send a print job to the printer. Power off the printer. Check the twinax host data cable and twinax I /O cable connection at the CT board. Power on page 321. Troubleshooting 75 Connect the power cord to the printer. If the message appears, replace the twinax cable. 4. Test the cable for the resistances shown on the printer. The printer detects a twinax protocol communications error and reports the error. 015 COMMUNICATION CHECK CHECK CABLE 1. Power off the printer. Disconnect the...
... not correct, replace the twinax auto-termination cable. 3. Send a print job to the printer. Power off the printer. Check the twinax host data cable and twinax I /O cable connection at the CT board. Power on page 321. Troubleshooting 75 Connect the power cord to the printer. If the message appears, replace the twinax cable. 4. Test the cable for the resistances shown on the printer. The printer detects a twinax protocol communications error and reports the error. 015 COMMUNICATION CHECK CHECK CABLE 1. Power off the printer. Disconnect the...
Maintenance Manual
Page 99
... the message appears, download the emulation software again. 2. If the message appears, replace the power supply board. 4. Firmware error on the printer. If the message appears, power off the printer. Make sure connectors P106 and P107 are Troubleshooting 99 Power on the CMX controller board. If the message appears, replace the CMX controller board. Remove the paper guide assembly or pedestal top cover. Power on the CMX controller board, and the printer cannot advance paper. Run the print job...
... the message appears, download the emulation software again. 2. If the message appears, replace the power supply board. 4. Firmware error on the printer. If the message appears, power off the printer. Make sure connectors P106 and P107 are Troubleshooting 99 Power on the CMX controller board. If the message appears, replace the CMX controller board. Remove the paper guide assembly or pedestal top cover. Power on the CMX controller board, and the printer cannot advance paper. Run the print job...
Maintenance Manual
Page 100
... SEE USER'S GUIDE 1. Run the print job again. Remove the paper guide assembly or pedestal top cover. Try using a lower phasing value; Run the print job again. Power on the CMX controller board. Firmware error on the printer. Cycle power. Run the print job again. Make sure connectors P106 and P107 are undamaged and have good connections. Run the print job again. If the message appears, replace the shuttle frame assembly. 100 Troubleshooting Run the print job again...
... SEE USER'S GUIDE 1. Run the print job again. Remove the paper guide assembly or pedestal top cover. Try using a lower phasing value; Run the print job again. Power on the CMX controller board. Firmware error on the printer. Cycle power. Run the print job again. Make sure connectors P106 and P107 are undamaged and have good connections. Run the print job again. If the message appears, replace the shuttle frame assembly. 100 Troubleshooting Run the print job again...
Maintenance Manual
Page 101
... software again. 2. If the message appears, download the emulation software again. 2. Troubleshooting 101 Cycle power. Run the print job again. Run the print job again. Record the message and return it with defective CMX board. 127 PAPER FEED ILLEGAL STATE SEE USER'S GUIDE 1. Power on the second try, replace the CMX controller board. 1. If the message appears, replace the CMX controller board. Run the print job again. Power on the CMX controller board. Firmware error on the printer...
... software again. 2. If the message appears, download the emulation software again. 2. Troubleshooting 101 Cycle power. Run the print job again. Run the print job again. Record the message and return it with defective CMX board. 127 PAPER FEED ILLEGAL STATE SEE USER'S GUIDE 1. Power on the second try, replace the CMX controller board. 1. If the message appears, replace the CMX controller board. Run the print job again. Power on the CMX controller board. Firmware error on the printer...
Maintenance Manual
Page 133
.... You can quickly check the ASCII portion of the printer logic by sending a plain text file from an incompatible configuration of the host computer system, network (LAN, print server, controller, multiplexer, etc.), or the printer. Troubleshooting 133 If you cannot obtain support, or you have previous experience solving host-printer communications problems, the following : 1. With the exception of a defective interface cable, most communications problems are complex. Communications...
.... You can quickly check the ASCII portion of the printer logic by sending a plain text file from an incompatible configuration of the host computer system, network (LAN, print server, controller, multiplexer, etc.), or the printer. Troubleshooting 133 If you cannot obtain support, or you have previous experience solving host-printer communications problems, the following : 1. With the exception of a defective interface cable, most communications problems are complex. Communications...
Maintenance Manual
Page 135
... or malformed characters, improper vertical alignment, or vertical compression. Operator Print Tests A set of print tests is included in the configuration menu structure for use these print tests to check the print quality and basic operation of the printer. Troubleshooting 135 These are called the "Operator Print Tests" because they are deleted, so that stores up to 50 messages. Ribbon Splined shaft skew adjustment Hammer bank cover MPU sensor Hammer springs Hammer coils...
... or malformed characters, improper vertical alignment, or vertical compression. Operator Print Tests A set of print tests is included in the configuration menu structure for use these print tests to check the print quality and basic operation of the printer. Troubleshooting 135 These are called the "Operator Print Tests" because they are deleted, so that stores up to 50 messages. Ribbon Splined shaft skew adjustment Hammer bank cover MPU sensor Hammer springs Hammer coils...
Maintenance Manual
Page 153
... message, it displays "ERROR: EC PROGRAM NOT VALID" on it. If not, the printer continues the boot routines. ♦ Check for Remote Download Mode - ♦ Load Boot Code into DRAM and executing the program out of DRAM. Flash memory cannot be fetched. The interrupt vector table is problem with its flash memory. The boot code displays flash configuration, manufacturer's part number, size, and start address out the debug serial port. ♦ Display VX Registers - Boot code needs...
... message, it displays "ERROR: EC PROGRAM NOT VALID" on it. If not, the printer continues the boot routines. ♦ Check for Remote Download Mode - ♦ Load Boot Code into DRAM and executing the program out of DRAM. Flash memory cannot be fetched. The interrupt vector table is problem with its flash memory. The boot code displays flash configuration, manufacturer's part number, size, and start address out the debug serial port. ♦ Display VX Registers - Boot code needs...
Maintenance Manual
Page 179
... its default phasing value when powered off then back on. 1. Adjustment Procedures 179 The hammer phase value is changed , or the New Phasing Value will show "SERVICE / PRINTER MECHANISM TESTS", the first menu item. Thus there is changed when not printing, the printer will return to the motor housing. When alignment is on the shuttle. Phasing should be too high. Install the ribbon. 3. The display...
... its default phasing value when powered off then back on. 1. Adjustment Procedures 179 The hammer phase value is changed , or the New Phasing Value will show "SERVICE / PRINTER MECHANISM TESTS", the first menu item. Thus there is changed when not printing, the printer will return to the motor housing. When alignment is on the shuttle. Phasing should be too high. Install the ribbon. 3. The display...
Maintenance Manual
Page 418
... phasing adjustment, 179 Hard reset, 150 Hex code printout, 145 Hub, ribbon, replacement, 245 I IBM Coax/twinax expansion board, replacement, 222 Illustrations, replacement procedures, 259 IML, printer does not complete, 122 Information menu, printer, 148 Inspection, safety, guide, 349 Installation, 27 Installed memory, 148 Interface coax/twinax multi-platform, replacement, 205 specifications, 341 J Jams CLEAR JAM message when printer is out of paper, 115 CLEAR JAM message will not clear, 116 paper, 70 power stacker, 76 shuttle, 84 K Keys, operator panel...
... phasing adjustment, 179 Hard reset, 150 Hex code printout, 145 Hub, ribbon, replacement, 245 I IBM Coax/twinax expansion board, replacement, 222 Illustrations, replacement procedures, 259 IML, printer does not complete, 122 Information menu, printer, 148 Inspection, safety, guide, 349 Installation, 27 Installed memory, 148 Interface coax/twinax multi-platform, replacement, 205 specifications, 341 J Jams CLEAR JAM message when printer is out of paper, 115 CLEAR JAM message will not clear, 116 paper, 70 power stacker, 76 shuttle, 84 K Keys, operator panel...
Maintenance Manual
Page 419
... gap adjustment, 223 replacement, 223 Maintenance adjustments, 157 cleaning the printer, 29 overview, 13 preparing the printer for, 194 preventive, 29 Manual how to use, 16 notes and notices, 17 printing conventions, 18 related documents, 18 Mechanical controls and indicators, 24 Memory, flash will not copy, 118 Memory modules, location and replacement, 224 Memory, flash, loading software, 181 Memory, installed, 148 Menu key cabinet model, 20 pedestal model, 22 Menus boot diagnostics, 142 Customer Engineer (CE) tests, 138 Message display...
... gap adjustment, 223 replacement, 223 Maintenance adjustments, 157 cleaning the printer, 29 overview, 13 preparing the printer for, 194 preventive, 29 Manual how to use, 16 notes and notices, 17 printing conventions, 18 related documents, 18 Mechanical controls and indicators, 24 Memory, flash will not copy, 118 Memory modules, location and replacement, 224 Memory, flash, loading software, 181 Memory, installed, 148 Menu key cabinet model, 20 pedestal model, 22 Menus boot diagnostics, 142 Customer Engineer (CE) tests, 138 Message display...
Maintenance Manual
Page 421
... BOOT CODE, 112 RIBBON OUT OF INK / CHANGE RIBBON, 112 SENDING PROGRAM TO EC PROCESSOR, 113 SERVICE / (first service test), 113 SOFTWARE ERROR / RECYCLE POWER, 113 TABLE MISMATCH / DOWNLOAD AGAIN, 113 TESTING HARDWARE / PLEASE WAIT, 113 TOP OF FORM SET, 113 WAITING FOR PROGRAM DOWNLOAD, 114 Metric measurement, conversion tables, 345 Micro keys cabinet model, 20 pedestal model, 22 Mnemonics, 357 Models, printer, 13, 15 Motor paper feed drive, replacement, 227 platen open, replacement...
... BOOT CODE, 112 RIBBON OUT OF INK / CHANGE RIBBON, 112 SENDING PROGRAM TO EC PROCESSOR, 113 SERVICE / (first service test), 113 SOFTWARE ERROR / RECYCLE POWER, 113 TABLE MISMATCH / DOWNLOAD AGAIN, 113 TESTING HARDWARE / PLEASE WAIT, 113 TOP OF FORM SET, 113 WAITING FOR PROGRAM DOWNLOAD, 114 Metric measurement, conversion tables, 345 Micro keys cabinet model, 20 pedestal model, 22 Mnemonics, 357 Models, printer, 13, 15 Motor paper feed drive, replacement, 227 platen open, replacement...
Maintenance Manual
Page 424
...-platform interface, 205 network print server, 232 operator panel assembly cabinet model, 233 pedestal model, 234 paper detector switch assembly, 254 paper feed drive motor, 227 paper feed timing belt, 195 paper guide assembly, 235 paper ironer, 236 platen, 237 platen interlock switch assembly, 256 platen open belt, 197 platen open , 124 Ribbon drive motor, replacement, 231 guide assembly (L/R), replacement, 244 guide assembly, alignment, 172 hub, replacement, 245 mask, replacement, 206 specifications, 333 RIBBON OUT OF INK / CHANGE RIBBON (message), 112 S Safety inspection...
...-platform interface, 205 network print server, 232 operator panel assembly cabinet model, 233 pedestal model, 234 paper detector switch assembly, 254 paper feed drive motor, 227 paper feed timing belt, 195 paper guide assembly, 235 paper ironer, 236 platen, 237 platen interlock switch assembly, 256 platen open belt, 197 platen open , 124 Ribbon drive motor, replacement, 231 guide assembly (L/R), replacement, 244 guide assembly, alignment, 172 hub, replacement, 245 mask, replacement, 206 specifications, 333 RIBBON OUT OF INK / CHANGE RIBBON (message), 112 S Safety inspection...
User Manual
Page 15
... 6400 line matrix printer at the field service level of related documentation: • IBM 6400 Line Matrix Printer Setup Guide (S544-5640) - This emulation is printed. Provides translated safety notices. • IBM 6400 Line Matrix Printer Maintenance Information Manual (S246-0117) - This manual covers alignments and adjustments, preventive and corrective maintenance, troubleshooting, and basic principles of ASCII printer codes and character sets. • IBM 6400 Coax/Twinax Programmer's Reference Manual (S544-5636) - Describes how to install and use this feature to support...
... 6400 line matrix printer at the field service level of related documentation: • IBM 6400 Line Matrix Printer Setup Guide (S544-5640) - This emulation is printed. Provides translated safety notices. • IBM 6400 Line Matrix Printer Maintenance Information Manual (S246-0117) - This manual covers alignments and adjustments, preventive and corrective maintenance, troubleshooting, and basic principles of ASCII printer codes and character sets. • IBM 6400 Coax/Twinax Programmer's Reference Manual (S544-5636) - Describes how to install and use this feature to support...
User Manual
Page 37
....PDR and type the path to install the desired driver. 5. and try this file, not including the file name, in step c. NOTE: If no \PIPE\LPDx ports are supported on "Install new printer driver..." In the "LPD server" field, type the IP address of the defined destination/queue on a shaded port and change the parameters. In the "Output port" list, double click on a port and select "Install." e. In the "LPD printer" field, type the...
....PDR and type the path to install the desired driver. 5. and try this file, not including the file name, in step c. NOTE: If no \PIPE\LPDx ports are supported on "Install new printer driver..." In the "LPD server" field, type the IP address of the defined destination/queue on a shaded port and change the parameters. In the "Output port" list, double click on a port and select "Install." e. In the "LPD printer" field, type the...
User Manual
Page 89
... a new printer which I/O port to send the jobs to . 2. Use the following command to test printing: Syntax: lpr -Pprintername filename Example: lpr -6400 /etc/hosts Printing from AIX Version 4.0 and higher of the print server you only need to install the files on the AIX machine. Obtain the driver files and follow the instructions included with them to use "d1prn" for network printing. At the command prompt, enter smitty mkvirprt. the IP address...
... a new printer which I/O port to send the jobs to . 2. Use the following command to test printing: Syntax: lpr -Pprintername filename Example: lpr -6400 /etc/hosts Printing from AIX Version 4.0 and higher of the print server you only need to install the files on the AIX machine. Obtain the driver files and follow the instructions included with them to use "d1prn" for network printing. At the command prompt, enter smitty mkvirprt. the IP address...
User Manual
Page 101
... last six digits of the print server. 4. Ethernet Interface Configuration Under all Novell environments, the Ethernet Interface does not require any network settings to URL "http://EthernetInterfaceIPaddress/adminConf.html" (e.g. At the "Administration Configuration" HTML form that can communicate with a new print queue setup on a Novell file server, there can be defined to your Web browser to make it on a configuration printout or operator panel settings under ethernet parameters, MAC Address (e.g.
... last six digits of the print server. 4. Ethernet Interface Configuration Under all Novell environments, the Ethernet Interface does not require any network settings to URL "http://EthernetInterfaceIPaddress/adminConf.html" (e.g. At the "Administration Configuration" HTML form that can communicate with a new print queue setup on a Novell file server, there can be defined to your Web browser to make it on a configuration printout or operator panel settings under ethernet parameters, MAC Address (e.g.