HP Image Manager 5.0: Quick Setup Guide
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...not exist. Check that there is initially powered-on, it doesn't attempt the PXE boot process. 1. Booting the Thin Clients When a Thin Client is not a firewall or other than HP IM PXE Server is being advertised by the DHCP tags or PXE Server is using DHCP to indicate the boot ...PXE boot (typically mPXELdr.bin). Ensure that the BIOS settings have a PXEServer.ini file that is not empty, check the HP Image Manager User Guide to make sure that the Thin Clients MAC address has been added to the allowed clients list. Booting the Thin Clients 31 I receive an error "PXE-E53: No...
...not exist. Check that there is initially powered-on, it doesn't attempt the PXE boot process. 1. Booting the Thin Clients When a Thin Client is not a firewall or other than HP IM PXE Server is being advertised by the DHCP tags or PXE Server is using DHCP to indicate the boot ...PXE boot (typically mPXELdr.bin). Ensure that the BIOS settings have a PXEServer.ini file that is not empty, check the HP Image Manager User Guide to make sure that the Thin Clients MAC address has been added to the allowed clients list. Booting the Thin Clients 31 I receive an error "PXE-E53: No...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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... Firmware 1-1 HP Compaq Thin Client t5000 Series 1-2 Serial Number Location 1-6 Connecting USB Equipment 1-6 Locating Additional Information 1-7 Spare Parts Lists t5000 Series Spare Parts List 2-1 t5720 Model Spare Parts List 2-6 HP t5000 Series Setup (F10) Utility Using HP t5000 Series Setup (F10) Utility 3-1 Diagnostics and Troubleshooting LEDs 4-1 Power-On Sequence 4-2 Power-On Diagnostic Tests 4-3 BIOS Error Messages...
... Firmware 1-1 HP Compaq Thin Client t5000 Series 1-2 Serial Number Location 1-6 Connecting USB Equipment 1-6 Locating Additional Information 1-7 Spare Parts Lists t5000 Series Spare Parts List 2-1 t5720 Model Spare Parts List 2-6 HP t5000 Series Setup (F10) Utility Using HP t5000 Series Setup (F10) Utility 3-1 Diagnostics and Troubleshooting LEDs 4-1 Power-On Sequence 4-2 Power-On Diagnostic Tests 4-3 BIOS Error Messages...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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... Drive 5-4 Unpacking the Image and Tools for Deployment 5-5 Deploying with PXE 5-7 Citrix MetaFrame Citrix MetaFrame Troubleshooting 6-1 Microsoft Remote Desktop Protocol Thin Client t5000 Specifications Adding an Image Restore Tool Using Altiris Deployment Solution Configuring a PXE Server under Microsoft RIS Prerequisites C-1 Installing Remote Installation Services ... the Active Directory Server C-3 RIS Menu C-3 Creating Network Bootable Disk to Map Drives C-3 For More Information C-4 System BIOS Restoring a Corrupt BIOS D-1 Updating a BIOS D-2 iv www.hp.com Troubleshooting Guide
... Drive 5-4 Unpacking the Image and Tools for Deployment 5-5 Deploying with PXE 5-7 Citrix MetaFrame Citrix MetaFrame Troubleshooting 6-1 Microsoft Remote Desktop Protocol Thin Client t5000 Specifications Adding an Image Restore Tool Using Altiris Deployment Solution Configuring a PXE Server under Microsoft RIS Prerequisites C-1 Installing Remote Installation Services ... the Active Directory Server C-3 RIS Menu C-3 Creating Network Bootable Disk to Map Drives C-3 For More Information C-4 System BIOS Restoring a Corrupt BIOS D-1 Updating a BIOS D-2 iv www.hp.com Troubleshooting Guide
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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...task headings appears in the Setup Utility menu: Menu Headings: System Information, Standard CMOS Features, Advanced BIOS Features, Integrated Peripherals, and Power Management Setup. Troubleshooting Guide www.hp.com 3-1 Task Headings: Load Factory Defaults, Set Administrative Password, Set User Password, Save & Exit ...Setup, and Exit without Saving. 3 HP t5000 Series Setup (F10) Utility Using HP t5000 Series Setup (F10) Utility The Setup utility can be necessary to press and hold F10 on the keyboard, then...
...task headings appears in the Setup Utility menu: Menu Headings: System Information, Standard CMOS Features, Advanced BIOS Features, Integrated Peripherals, and Power Management Setup. Troubleshooting Guide www.hp.com 3-1 Task Headings: Load Factory Defaults, Set Administrative Password, Set User Password, Save & Exit ...Setup, and Exit without Saving. 3 HP t5000 Series Setup (F10) Utility Using HP t5000 Series Setup (F10) Utility The Setup utility can be necessary to press and hold F10 on the keyboard, then...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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...Time Allows you to set to USB. xxxMB ATA Flash Indicates ATA Flash settings Halt on your hardware configuration. Troubleshooting Guide www.hp.com 3-3 Second Boot Device Select Boot Device Priority Third Boot Device Select Boot Device Priority Bootup NumLock Status Select Power On state...delay that is added to POST to allow more time to press F10 to select system response when POST Error has been detected. Advanced BIOS Features MBR Security Choose the Virus warning feature. F12 Boot Enable/disable network service boot. ✎ Support for NumLock. Quick Power On...
...Time Allows you to set to USB. xxxMB ATA Flash Indicates ATA Flash settings Halt on your hardware configuration. Troubleshooting Guide www.hp.com 3-3 Second Boot Device Select Boot Device Priority Third Boot Device Select Boot Device Priority Bootup NumLock Status Select Power On state...delay that is added to POST to allow more time to press F10 to select system response when POST Error has been detected. Advanced BIOS Features MBR Security Choose the Virus warning feature. F12 Boot Enable/disable network service boot. ✎ Support for NumLock. Quick Power On...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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... for onboard LAN device and PCI Card BIOS Wake Up Enable wakeup on RTC alarm Load Factory Defaults Select Yes or No (Y/N) ✎ Support for specific Setup options may vary depending on your hardware configuration. 3-4 www.hp.com Troubleshooting Guide Parallel Port EPP Type ...port as mouse or keyboard. Power Management Setup Allows you to: PWRON After Power-Fail When power is operated in ECP mode. HP t5000 Series Setup (F10) Utility t5000 Series Setup Utility (Continued) Heading Option Description Integrated Peripherals Integrated Audio Enable/disable onboard AC97...
... for onboard LAN device and PCI Card BIOS Wake Up Enable wakeup on RTC alarm Load Factory Defaults Select Yes or No (Y/N) ✎ Support for specific Setup options may vary depending on your hardware configuration. 3-4 www.hp.com Troubleshooting Guide Parallel Port EPP Type ...port as mouse or keyboard. Power Management Setup Allows you to: PWRON After Power-Fail When power is operated in ECP mode. HP t5000 Series Setup (F10) Utility t5000 Series Setup Utility (Continued) Heading Option Description Integrated Peripherals Integrated Audio Enable/disable onboard AC97...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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...the video screen to display any additional information. To restore a corrupt BIOS, refer to Appendix E, "Replacing the CMOS Battery." 4-4 www.hp.com Troubleshooting Guide For more information, refer to Appendix D, "System BIOS" or call your local HP Call Center for a diagnosis. One long beep followed by two short ...corrupt. If there are no longer functional. Checksum of an HP Call Center near you, visit the following Web site: http://www.hp.com/cgi-bin/hpsupp ort/index.pl The CMOS battery is running in the BIOS chip is incorrect, so the system loads the default equipment ...
...the video screen to display any additional information. To restore a corrupt BIOS, refer to Appendix E, "Replacing the CMOS Battery." 4-4 www.hp.com Troubleshooting Guide For more information, refer to Appendix D, "System BIOS" or call your local HP Call Center for a diagnosis. One long beep followed by two short ...corrupt. If there are no longer functional. Checksum of an HP Call Center near you, visit the following Web site: http://www.hp.com/cgi-bin/hpsupp ort/index.pl The CMOS battery is running in the BIOS chip is incorrect, so the system loads the default equipment ...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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...Test Fail If POST detects an error during memory testing, additional information appears giving specifics about the type and location of BIOS defaults designed for the most stable, minimal-performance system operations. Override enabled - Diagnostics and Troubleshooting POST Messages Procedures CPU ...at nnnn Displays the running speed of the CPU. Troubleshooting Guide www.hp.com 4-5 Be sure no keyboard Cannot initialize the keyboard. Press ESC to skip memory test The user may press Esc to...
...Test Fail If POST detects an error during memory testing, additional information appears giving specifics about the type and location of BIOS defaults designed for the most stable, minimal-performance system operations. Override enabled - Diagnostics and Troubleshooting POST Messages Procedures CPU ...at nnnn Displays the running speed of the CPU. Troubleshooting Guide www.hp.com 4-5 Be sure no keyboard Cannot initialize the keyboard. Press ESC to skip memory test The user may press Esc to...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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..., this may mean an uninitialized or corrupt ATA Flash. For the phone numbers of an HP Call Center near you, visit the following Web site: http://www.hp.com/cgi-bin/hp support/index.pl 4-6 www.hp.com Troubleshooting Guide Corrective Action Too many bad flash memory blocks. This is turned on, ...call your local HP Call Center for a diagnosis. Reflash the unit and press any key when ready. Error: Non-System disk or disk error The BIOS was unable to Chapter 5, "Restoring the Flash Image." Boot Error Messages Boot Error ...
..., this may mean an uninitialized or corrupt ATA Flash. For the phone numbers of an HP Call Center near you, visit the following Web site: http://www.hp.com/cgi-bin/hp support/index.pl 4-6 www.hp.com Troubleshooting Guide Corrective Action Too many bad flash memory blocks. This is turned on, ...call your local HP Call Center for a diagnosis. Reflash the unit and press any key when ready. Error: Non-System disk or disk error The BIOS was unable to Chapter 5, "Restoring the Flash Image." Boot Error Messages Boot Error ...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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... ready. The downloaded file is corrupt (see the section on BIOS Error Messages in Chapter 4, "Diagnostics and Troubleshooting"), the BIOS must be restored before the thin client will need the following: ■ An external USB diskette drive connected to the thin client ■ HP Compaq Thin Client t5000 Series System BIOS Softpaq (for the product being restored) on a working computer...
... ready. The downloaded file is corrupt (see the section on BIOS Error Messages in Chapter 4, "Diagnostics and Troubleshooting"), the BIOS must be restored before the thin client will need the following: ■ An external USB diskette drive connected to the thin client ■ HP Compaq Thin Client t5000 Series System BIOS Softpaq (for the product being restored) on a working computer...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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... systems with the corrupt BIOS. 8. Updating a BIOS To update the system BIOS on the Thin Client t5000 Series, download the Thin Client t5000 Series Softpaq (for restoring or updating the system BIOS on individual PCs through the Windows environment. System BIOS 6. While this procedure is automatically restored from the HP Web site at: http://h18004.www1.hp.com/products/thinclients/software...
... systems with the corrupt BIOS. 8. Updating a BIOS To update the system BIOS on the Thin Client t5000 Series, download the Thin Client t5000 Series Softpaq (for restoring or updating the system BIOS on individual PCs through the Windows environment. System BIOS 6. While this procedure is automatically restored from the HP Web site at: http://h18004.www1.hp.com/products/thinclients/software...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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... downloaded file is a self-extracting executable. 2. Troubleshooting Guide www.hp.com D-3 Download the Softpaq to run the F10 Setup utility, then select System Information. Copy the appropriate utility to a diskette to transfer to the thin client. Å WARNING: Do not turn off power pr attempt to... 3. From that drive and directory, execute the downloaded file and follow the on your hard drive. To update the system BIOS, complete the following instructions: 1. System BIOS To determine the BIOS family, version, and date on the thin client, press F10 during the upgrade process.
... downloaded file is a self-extracting executable. 2. Troubleshooting Guide www.hp.com D-3 Download the Softpaq to run the F10 Setup utility, then select System Information. Copy the appropriate utility to a diskette to transfer to the thin client. Å WARNING: Do not turn off power pr attempt to... 3. From that drive and directory, execute the downloaded file and follow the on your hard drive. To update the system BIOS, complete the following instructions: 1. System BIOS To determine the BIOS family, version, and date on the thin client, press F10 during the upgrade process.
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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... C-2 B Bad Block Test error 4-6 battery E-1, E-3 battery location E-4 battery test 4-3 beep codes 4-4 BIOS beep codes 4-4 error messages 4-4 restoring corrupt D-1 updating D-2 BIOS ROM checksum error 4-4 Boot Block Checksum 4-3 boot device priority 3-3 boot error messages 4-6 C cable lock ... error 4-4 communications specs A-2, A-4 configuring PXE server C-1 Remote Installation Services C-2 connecting USB equipment 1-6 connectors t5300 series 1-3 t5500 series 1-4 t5700 series 1-4 t5720 model 1-5 continuous loop troubleshooting 4-24 creating ISO image 5-3 network bootable disk to map drives C-3...
... C-2 B Bad Block Test error 4-6 battery E-1, E-3 battery location E-4 battery test 4-3 beep codes 4-4 BIOS beep codes 4-4 error messages 4-4 restoring corrupt D-1 updating D-2 BIOS ROM checksum error 4-4 Boot Block Checksum 4-3 boot device priority 3-3 boot error messages 4-6 C cable lock ... error 4-4 communications specs A-2, A-4 configuring PXE server C-1 Remote Installation Services C-2 connecting USB equipment 1-6 connectors t5300 series 1-3 t5500 series 1-4 t5700 series 1-4 t5720 model 1-5 continuous loop troubleshooting 4-24 creating ISO image 5-3 network bootable disk to map drives C-3...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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Index thin clients 1-1 deploying with PXE 5-7 diagnostics and troubleshooting 4-1 disk error 4-6 diskless unit troubleshooting 4-29 display support specs A-1, A-3 documentation 1-7 DOS Flash D-2 DRAM test 4-3 drive spare part numbers 2-5 E embedded home pointer Web site F-1 error message troubleshooting 4-17 error messages 4-6 BIOS 4-4 Citrix 6-2 ethernet RJ-45 connector t5300 1-3 t5500/t5700 1-4 t5720 1-5 F F10 setup 3-1 flash activity LED 1-2, 4-2 flash drive...
Index thin clients 1-1 deploying with PXE 5-7 diagnostics and troubleshooting 4-1 disk error 4-6 diskless unit troubleshooting 4-29 display support specs A-1, A-3 documentation 1-7 DOS Flash D-2 DRAM test 4-3 drive spare part numbers 2-5 E embedded home pointer Web site F-1 error message troubleshooting 4-17 error messages 4-6 BIOS 4-4 Citrix 6-2 ethernet RJ-45 connector t5300 1-3 t5500/t5700 1-4 t5720 1-5 F F10 setup 3-1 flash activity LED 1-2, 4-2 flash drive...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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...BIOS D-1 restoring the flash image 5-1 RIS C-1 menu C-3 RJ-45 connector t5300 1-3 t5500/t5700 1-4 t5720 1-5 RJ-45 LED 4-1 ROM 3-2 S serial connector t5500/t5700 1-4 t5720 1-5 serial number location 1-6 serial port test 4-3 server compatibility specs A-2, A-5 setting user permissions C-3 Setup Advanced BIOS...image restore 5-1 system ROM 3-2 Index-4 www.hp.com Troubleshooting Guide t5000 E-2 chassis cover - t5000 E-1 chassis cover - Index PXE 1-1 configuring server C-1 definiton 1-1 deploying with 5-7 R RDP 7-1 rear view t5300 series 1-3 t5500 series 1-4 t5700 series 1-4 t5720 model 1-5 ...
...BIOS D-1 restoring the flash image 5-1 RIS C-1 menu C-3 RJ-45 connector t5300 1-3 t5500/t5700 1-4 t5720 1-5 RJ-45 LED 4-1 ROM 3-2 S serial connector t5500/t5700 1-4 t5720 1-5 serial number location 1-6 serial port test 4-3 server compatibility specs A-2, A-5 setting user permissions C-3 Setup Advanced BIOS...image restore 5-1 system ROM 3-2 Index-4 www.hp.com Troubleshooting Guide t5000 E-2 chassis cover - t5000 E-1 chassis cover - Index PXE 1-1 configuring server C-1 definiton 1-1 deploying with 5-7 R RDP 7-1 rear view t5300 series 1-3 t5500 series 1-4 t5700 series 1-4 t5720 model 1-5 ...
Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Edition
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... BIOS D-2 USB equipment, connecting 1-6 USB flash drive formatting 5-4 USB port location t5300 1-3 t5500/t5700 1-4 t5720 1-5 USB ports 1-2 USB support 3-4 user permissions C-3 V video troubleshooting 4-13 W Web sites Altiris Complimentary Support F-1 Altiris documentation B-1, C-4 CE.NET pointer F-1 Citrix Knowledge Center F-1 embedded home pointer F-1 HP Support F-1 HP thin client software and drivers D-1 Lifecycle Management Software F-1 RDP 7-1 Reference Library 1-2 thin client documentation C-4 thin client SoftPaqs...
... BIOS D-2 USB equipment, connecting 1-6 USB flash drive formatting 5-4 USB port location t5300 1-3 t5500/t5700 1-4 t5720 1-5 USB ports 1-2 USB support 3-4 user permissions C-3 V video troubleshooting 4-13 W Web sites Altiris Complimentary Support F-1 Altiris documentation B-1, C-4 CE.NET pointer F-1 Citrix Knowledge Center F-1 embedded home pointer F-1 HP Support F-1 HP thin client software and drivers D-1 Lifecycle Management Software F-1 RDP 7-1 Reference Library 1-2 thin client documentation C-4 thin client SoftPaqs...
HP Compaq Thin Client Imaging Tool
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... USB flash devices are available from http://www.hp.com/ products/thinclientsoftware. To perform this action remotely, use the BIOS setup. This restore method will not work with the HP Compaq Thin Client Imaging Tool. • USB CD-ROM drive... for obtaining and deploying the restore image. USB flash devices with multiple partitions generally do not support this action locally, use script execution of the HP Compaq Thin Client Imaging Tool for the HP Compaq Thin Client...
... USB flash devices are available from http://www.hp.com/ products/thinclientsoftware. To perform this action remotely, use the BIOS setup. This restore method will not work with the HP Compaq Thin Client Imaging Tool. • USB CD-ROM drive... for obtaining and deploying the restore image. USB flash devices with multiple partitions generally do not support this action locally, use script execution of the HP Compaq Thin Client Imaging Tool for the HP Compaq Thin Client...
HP Compaq Thin Client Imaging Tool
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...the current IPL table priority of the system, return codes, and the order of a thin client. The HP Compaq Thin Client Boot Order Change Tool enables you can download the tool from http://www.hp.com/products/thinclientsoftware. Run bootorder.exe . You can change the boot order of the... system IPL table priority array after a setting is attempted if the -o option is a BIOS configuration ...
...the current IPL table priority of the system, return codes, and the order of a thin client. The HP Compaq Thin Client Boot Order Change Tool enables you can download the tool from http://www.hp.com/products/thinclientsoftware. Run bootorder.exe . You can change the boot order of the... system IPL table priority array after a setting is attempted if the -o option is a BIOS configuration ...
Configuring an HP Compaq t5300 or t5500 Thin Client for Kiosk Mode
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... 12. Configuring an HP Compaq t5300 or t5500 Thin Client for Kiosk Mode Abstract Introduction Adding a New User Account This paper explains how to have an Early Evaluation t5500 or t5300 unit, be sure to upgrade the image to at least version 4.20.026 and the BIOS to at least version ...1.09 to the single-purpose computing devices you have a single purpose. Kiosk mode offers the following advantages: Simplicity: Kiosks are configured to configure an HP Compaq t5500 or t5300 thin client for Kiosk mode, the Administrator account ...
... 12. Configuring an HP Compaq t5300 or t5500 Thin Client for Kiosk Mode Abstract Introduction Adding a New User Account This paper explains how to have an Early Evaluation t5500 or t5300 unit, be sure to upgrade the image to at least version 4.20.026 and the BIOS to at least version ...1.09 to the single-purpose computing devices you have a single purpose. Kiosk mode offers the following advantages: Simplicity: Kiosks are configured to configure an HP Compaq t5500 or t5300 thin client for Kiosk mode, the Administrator account ...