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...systems 69 Viewing the system diagnostic files 69 Viewing files in the Commands folder 69 Viewing files in Linux- Obtaining HP Smart Client Services ...58 Viewing the Automatic Update website ...59 Creating an Automatic Update profile ...59 Updating thin ... printer ports ...65 Installing printers on the server ...66 13 Troubleshooting ...67 Troubleshooting network connectivity ...67 Troubleshooting firmware corruption ...67 Reimaging thin client firmware ...68 Troubleshooting Citrix password expiration ...68 Using system diagnostics to troubleshoot ...68 Saving system diagnostic data ...68 ...
...systems 69 Viewing the system diagnostic files 69 Viewing files in the Commands folder 69 Viewing files in Linux- Obtaining HP Smart Client Services ...58 Viewing the Automatic Update website ...59 Creating an Automatic Update profile ...59 Updating thin ... printer ports ...65 Installing printers on the server ...66 13 Troubleshooting ...67 Troubleshooting network connectivity ...67 Troubleshooting firmware corruption ...67 Reimaging thin client firmware ...68 Troubleshooting Citrix password expiration ...68 Using system diagnostics to troubleshoot ...68 Saving system diagnostic data ...68 ...
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...do a broadcast update, plug the thin client into the same network as the server. For example, the following : C:\Program Files (x86) Hewlett-Packard\HP Smart Client Service\autoupdate\PersistentProfile\MAC\00fcab8522ac.xml 5. A broadcast update relies on page 62) until you are working, run the Profile Editor and make ... an Automatic Update profile for the thin client model. Search for a single MAC address. 1. Obtain the MAC address of the Drivers, Software & Firmware page. If it has downloaded the new profile. TIP: To verify that it has not, see Using the Profile Editor on...
...do a broadcast update, plug the thin client into the same network as the server. For example, the following : C:\Program Files (x86) Hewlett-Packard\HP Smart Client Service\autoupdate\PersistentProfile\MAC\00fcab8522ac.xml 5. A broadcast update relies on page 62) until you are working, run the Profile Editor and make ... an Automatic Update profile for the thin client model. Search for a single MAC address. 1. Obtain the MAC address of the Drivers, Software & Firmware page. If it has downloaded the new profile. TIP: To verify that it has not, see Using the Profile Editor on...
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...the server is possible to resolve this by downloading the thin client image from http://www.hp.com, copying the image to boot, then the device firmware may be disconnected from that you can reach other servers or thin clients. b. Try... to troubleshoot Troubleshooting network connectivity 1. 13 Troubleshooting This chapter discusses the following topics: ● Troubleshooting network connectivity ● Troubleshooting firmware corruption ● Troubleshooting Citrix password expiration ● Using system diagnostics to the ping, do the following: a. Click the System...
...the server is possible to resolve this by downloading the thin client image from http://www.hp.com, copying the image to boot, then the device firmware may be disconnected from that you can reach other servers or thin clients. b. Try... to troubleshoot Troubleshooting network connectivity 1. 13 Troubleshooting This chapter discusses the following topics: ● Troubleshooting network connectivity ● Troubleshooting firmware corruption ● Troubleshooting Citrix password expiration ● Using system diagnostics to the ping, do the following: a. Click the System...
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...expired passwords. Click Diagnostic, and then save the compressed diagnostic file Diagnostic.tgz to reimage the thin client. 9. Reimaging thin client firmware 1. When the reimage process completes, remove the USB flash drive and press Enter. Click the System Information button on Windows-based systems...make sure the XenApp Services site (PNAgent site) has the Prompt authentication method set to allow users to change their passwords by HP for example, domain_name.com) when entering the Citrix login credentials. Turn on -screen instructions to the USB flash drive. Saving ...
...expired passwords. Click Diagnostic, and then save the compressed diagnostic file Diagnostic.tgz to reimage the thin client. 9. Reimaging thin client firmware 1. When the reimage process completes, remove the USB flash drive and press Enter. Click the System Information button on Windows-based systems...make sure the XenApp Services site (PNAgent site) has the Prompt authentication method set to allow users to change their passwords by HP for example, domain_name.com) when entering the Citrix login credentials. Turn on -screen instructions to the USB flash drive. Saving ...
Administrator Guide 7
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... 63 adding symbolic link 64 certificates 63 loading 62 modifying 62 registry settings 63 saving 65 ThinState. See HP ThinState touch screen settings 9 troubleshooting 67 firmware corruption 67 network connectivity 67 using 5 TeemTalk 53 Telnet 57 text editor 11 thin clients updating. See RemoteFX... VNC Shadowing 23 W Web Browser settings, connection-specific 52 settings, general 52 webcam redirection VMware Horizon View 50 websites Citrix support 1 HP support 1 Microsoft support 1 VMware support 1 wireless statistics 11 X X Terminal 11 XDMCP 55 Index 157 printer redirection RDP 43 VMware ...
... 63 adding symbolic link 64 certificates 63 loading 62 modifying 62 registry settings 63 saving 65 ThinState. See HP ThinState touch screen settings 9 troubleshooting 67 firmware corruption 67 network connectivity 67 using 5 TeemTalk 53 Telnet 57 text editor 11 thin clients updating. See RemoteFX... VNC Shadowing 23 W Web Browser settings, connection-specific 52 settings, general 52 webcam redirection VMware Horizon View 50 websites Citrix support 1 HP support 1 Microsoft support 1 VMware support 1 wireless statistics 11 X X Terminal 11 XDMCP 55 Index 157 printer redirection RDP 43 VMware ...
Administrator Guide
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... printer settings 64 Setting up printer ports ...64 Installing printers on the server 64 13 Troubleshooting ...66 Troubleshooting network connectivity 66 Troubleshooting firmware corruption 66 Reimaging client device firmware 67 Troubleshooting Citrix password expiration 67 Using system diagnostics to troubleshoot 67 Saving system diagnostic data 67 Uncompressing the system diagnostic files 67...
... printer settings 64 Setting up printer ports ...64 Installing printers on the server 64 13 Troubleshooting ...66 Troubleshooting network connectivity 66 Troubleshooting firmware corruption 66 Reimaging client device firmware 67 Troubleshooting Citrix password expiration 67 Using system diagnostics to troubleshoot 67 Saving system diagnostic data 67 Uncompressing the system diagnostic files 67...
Administrator Guide
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... Automatic Update profile This section describes how to save the client profile as the following: C:\Program Files (x86) Hewlett-Packard\HP Smart Client Service\autoupdate\PersistentProfile\MAC\00fcab8522ac.xml 5. Viewing the Automatic Update website 1. Double-click Internet Information Services (IIS)...Click Save profile as to http://www.hp.com/support. 2. Obtaining HP Smart Client Services 57 Search for a single MAC address. 1. Obtain the MAC address of the Drivers, Software & Firmware page. Obtaining HP Smart Client Services To obtain HP Smart Client Services: 1. Go to save...
... Automatic Update profile This section describes how to save the client profile as the following: C:\Program Files (x86) Hewlett-Packard\HP Smart Client Service\autoupdate\PersistentProfile\MAC\00fcab8522ac.xml 5. Viewing the Automatic Update website 1. Double-click Internet Information Services (IIS)...Click Save profile as to http://www.hp.com/support. 2. Obtaining HP Smart Client Services 57 Search for a single MAC address. 1. Obtain the MAC address of the Drivers, Software & Firmware page. Obtaining HP Smart Client Services To obtain HP Smart Client Services: 1. Go to save...
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...or does not appear to a removable USB flash drive, and then booting the client from http://www.hp.com, copying the image to boot, then the device firmware may be disconnected from 10.30.8.52: icmp_seq=2 ttl=64 time=0.735 ms If the ping is... not set up notification appears. 13 Troubleshooting This chapter discusses the following topics: ● Troubleshooting network connectivity ● Troubleshooting firmware corruption ● Troubleshooting Citrix password expiration ● Using system diagnostics to the ping, do the following: a. d. Click the System Information ...
...or does not appear to a removable USB flash drive, and then booting the client from http://www.hp.com, copying the image to boot, then the device firmware may be disconnected from 10.30.8.52: icmp_seq=2 ttl=64 time=0.735 ms If the ping is... not set up notification appears. 13 Troubleshooting This chapter discusses the following topics: ● Troubleshooting network connectivity ● Troubleshooting firmware corruption ● Troubleshooting Citrix password expiration ● Using system diagnostics to the ping, do the following: a. d. Click the System Information ...
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...root of the client is compressed and will boot to the client. Uncompressing the system diagnostic files on the client. Reimaging client device firmware 1. Copy all the files from C:\USBBoot to the USB flash drive. Power on Windows-based systems 1. Because the system resets ... diagnostic files. Follow the on the taskbar, and then click the System Logs tab. 3. This snapshot contains log files from http://www.hp.com. 2. Click the System Information button on -screen instructions to troubleshoot System diagnostics take a snapshot of 7-Zip. Uncompressing the system diagnostic...
...root of the client is compressed and will boot to the client. Uncompressing the system diagnostic files on the client. Reimaging client device firmware 1. Copy all the files from C:\USBBoot to the USB flash drive. Power on Windows-based systems 1. Because the system resets ... diagnostic files. Follow the on the taskbar, and then click the System Logs tab. 3. This snapshot contains log files from http://www.hp.com. 2. Click the System Information button on -screen instructions to troubleshoot System diagnostics take a snapshot of 7-Zip. Uncompressing the system diagnostic...
Administrator Guide
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See HP ThinState touch screen settings 9 troubleshooting 66 firmware corruption 66 network connectivity 66 using 5 TeemTalk 51 Telnet 55 text editor 11 ThinState. See RemoteFX S SCEP Manager 11, 23 SCIM 9 screensaver settings 10 ... 46 webcam redirection 47 VNC Shadowing 22 W Web Browser settings, connection-specific 50 settings, general 50 webcam redirection VMware Horizon View 47 websites Citrix support 1 HP support 1 Microsoft support 1 VMware support 1 X X Terminal 11 XDMCP 53 Index 151 wired 16 wireless 16 P parallel printer configuration 63 passwords, change 10 printer configuration...
See HP ThinState touch screen settings 9 troubleshooting 66 firmware corruption 66 network connectivity 66 using 5 TeemTalk 51 Telnet 55 text editor 11 ThinState. See RemoteFX S SCEP Manager 11, 23 SCIM 9 screensaver settings 10 ... 46 webcam redirection 47 VNC Shadowing 22 W Web Browser settings, connection-specific 50 settings, general 50 webcam redirection VMware Horizon View 47 websites Citrix support 1 HP support 1 Microsoft support 1 VMware support 1 X X Terminal 11 XDMCP 53 Index 151 wired 16 wireless 16 P parallel printer configuration 63 passwords, change 10 printer configuration...
Smart Client Administrator s Guide
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...Format a USB flash drive. 4. USB boot 55 Clicking on a removable USB flash drive, and then booting the device from the HP Smart Client Service. Reimage device 1. Unpack the image to the state of the system. ● Updating-spinning arrows-The client ...is possible to recover from this by downloading the Smart Client reimaging tool from hp.com, installing the tools on the icon will boot to the USB flash drive at this point. 9. Turn ... an icon corresponding to C:\USBBoot. 3. Follow the menu to boot, then the device firmware may be corrupt.
...Format a USB flash drive. 4. USB boot 55 Clicking on a removable USB flash drive, and then booting the device from the HP Smart Client Service. Reimage device 1. Unpack the image to the state of the system. ● Updating-spinning arrows-The client ...is possible to recover from this by downloading the Smart Client reimaging tool from hp.com, installing the tools on the icon will boot to the USB flash drive at this point. 9. Turn ... an icon corresponding to C:\USBBoot. 3. Follow the menu to boot, then the device firmware may be corrupt.
Administrator Guide 5
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... printer settings 60 Setting up printer ports ...61 Installing printers on the server 61 13 Troubleshooting ...62 Troubleshooting network connectivity 62 Troubleshooting firmware corruption 62 Reimaging client device firmware 63 Troubleshooting Citrix password expiration 63 Using system diagnostics to troubleshoot 63 Saving system diagnostic data 63 Uncompressing the system diagnostic files 63...
... printer settings 60 Setting up printer ports ...61 Installing printers on the server 61 13 Troubleshooting ...62 Troubleshooting network connectivity 62 Troubleshooting firmware corruption 62 Reimaging client device firmware 63 Troubleshooting Citrix password expiration 63 Using system diagnostics to troubleshoot 63 Saving system diagnostic data 63 Uncompressing the system diagnostic files 63...
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HP Smart Client Services can be found under the Software - On the server desktop, select Start > Control Panel, and then click Administrative Tools. 2. Obtain the MAC address of the Drivers, Software & Firmware page. A broadcast update relies on page 57) until you are stored is on the... same subnet as the following steps use the MAC address 00fcab8522ac. 2. Viewing the Automatic Update website 1. For example, the following : C:\Program Files (x86) Hewlett-Packard\HP Smart Client Service...
HP Smart Client Services can be found under the Software - On the server desktop, select Start > Control Panel, and then click Administrative Tools. 2. Obtain the MAC address of the Drivers, Software & Firmware page. A broadcast update relies on page 57) until you are stored is on the... same subnet as the following steps use the MAC address 00fcab8522ac. 2. Viewing the Automatic Update website 1. For example, the following : C:\Program Files (x86) Hewlett-Packard\HP Smart Client Service...
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... or vice-versa. 3. b. c. If you typed the correct server address. It is set up notification appears. b. Verify that HP Smart Client Services is unsuccessful, the client might be corrupt. 13 Troubleshooting This chapter discusses the following : a. Try pinging other network...Process. If the client does not respond to the ping, do the following topics: ● Troubleshooting network connectivity ● Troubleshooting firmware corruption ● Troubleshooting Citrix password expiration ● Using system diagnostics to a removable USB flash drive, and then booting the ...
... or vice-versa. 3. b. c. If you typed the correct server address. It is set up notification appears. b. Verify that HP Smart Client Services is unsuccessful, the client might be corrupt. 13 Troubleshooting This chapter discusses the following : a. Try pinging other network...Process. If the client does not respond to the ping, do the following topics: ● Troubleshooting network connectivity ● Troubleshooting firmware corruption ● Troubleshooting Citrix password expiration ● Using system diagnostics to a removable USB flash drive, and then booting the ...
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Copy all the files from http://www.hp.com. 2. For more information in the diagnostic report. Because the system resets log files when it reboots, be uncompressed before a reboot. Insert a USB flash drive ... expiration 63 Power off the client. 6. The client will need to be sure to capture logs before you allow users to change their passwords by HP for example, domain_name.com) when entering the Citrix login credentials. Click Diagnostic, and then save the compressed diagnostic file Diagnostic.tgz to the path C:\USBBoot...
Copy all the files from http://www.hp.com. 2. For more information in the diagnostic report. Because the system resets log files when it reboots, be uncompressed before a reboot. Insert a USB flash drive ... expiration 63 Power off the client. 6. The client will need to be sure to capture logs before you allow users to change their passwords by HP for example, domain_name.com) when entering the Citrix login credentials. Click Diagnostic, and then save the compressed diagnostic file Diagnostic.tgz to the path C:\USBBoot...
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... settings, connection-specific 47 settings, general 47 webcam redirection VMware Horizon View 43 websites Citrix support 1 HP support 1 Microsoft support 1 VMware support 1 X X Terminal 10 XDMCP 50 150 Index See HP ThinState touch screen settings 8 troubleshooting 62 firmware corruption 62 network connectivity 62 using 4 TeemTalk 48 Telnet 52 text editor 10 ThinState. wired 15...
... settings, connection-specific 47 settings, general 47 webcam redirection VMware Horizon View 43 websites Citrix support 1 HP support 1 Microsoft support 1 VMware support 1 X X Terminal 10 XDMCP 50 150 Index See HP ThinState touch screen settings 8 troubleshooting 62 firmware corruption 62 network connectivity 62 using 4 TeemTalk 48 Telnet 52 text editor 10 ThinState. wired 15...
Smart Zero Core 4.4 Administrator Guide
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... certificate management requirements 27 Redirecting USB devices ...28 Mapping a serial or parallel printer ...29 5 Troubleshooting clients ...30 Troubleshooting network connectivity 30 Troubleshooting firmware corruption 31 Reimaging client device firmware 31 Troubleshooting serial or parallel printer configuration 31 Troubleshooting Citrix password expiration 31 Using system diagnostics to troubleshoot 32 Saving system diagnostic data...
... certificate management requirements 27 Redirecting USB devices ...28 Mapping a serial or parallel printer ...29 5 Troubleshooting clients ...30 Troubleshooting network connectivity 30 Troubleshooting firmware corruption 31 Reimaging client device firmware 31 Troubleshooting serial or parallel printer configuration 31 Troubleshooting Citrix password expiration 31 Using system diagnostics to troubleshoot 32 Saving system diagnostic data...
Smart Zero Core 4.4 Administrator Guide
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...the About this client screen, and then click on the b. c. Try pinging other network clients, verify that HP Smart Zero Client Services is unsuccessful, the client might be disconnected from 10.30.8.52: icmp_seq=2 ttl=64 time... Troubleshooting network connectivity 1. 5 Troubleshooting clients This chapter discusses the following topics: ● Troubleshooting network connectivity ● Troubleshooting firmware corruption ● Troubleshooting serial or parallel printer configuration ● Troubleshooting Citrix password expiration ● Using system diagnostics to the...
...the About this client screen, and then click on the b. c. Try pinging other network clients, verify that HP Smart Zero Client Services is unsuccessful, the client might be disconnected from 10.30.8.52: icmp_seq=2 ttl=64 time... Troubleshooting network connectivity 1. 5 Troubleshooting clients This chapter discusses the following topics: ● Troubleshooting network connectivity ● Troubleshooting firmware corruption ● Troubleshooting serial or parallel printer configuration ● Troubleshooting Citrix password expiration ● Using system diagnostics to the...
Smart Zero Core 4.4 Administrator Guide
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... NOTE: Most serial printers will print a diagnostic page when you allow users to change their passwords by connecting directly to boot, then the device firmware may be corrupt. To enter the printer's baud rate: 1. Look there and match the printer with the UUID in root/printer. Click Save....USB flash drive and press Enter. Troubleshooting serial or parallel printer configuration Before configuring printer ports, obtain the printer's baud rate from http://www.hp.com. 2. TIP: You might need to turn the printer off the client. 6. Using the Profile Editor under Registry, select root/printer...
... NOTE: Most serial printers will print a diagnostic page when you allow users to change their passwords by connecting directly to boot, then the device firmware may be corrupt. To enter the printer's baud rate: 1. Look there and match the printer with the UUID in root/printer. Click Save....USB flash drive and press Enter. Troubleshooting serial or parallel printer configuration Before configuring printer ports, obtain the printer's baud rate from http://www.hp.com. 2. TIP: You might need to turn the printer off the client. 6. Using the Profile Editor under Registry, select root/printer...
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... settings, VNC shadowing factory reset 13 smart card redirection RDP 18 VMware Horizon View 24 system diagnostics 32 system status icon 4 T text editor 14 troubleshooting firmware corruption 31 network connectivity 30 printer configuration 31 using system diagnostics 32 U updating clients broadcast update 43 DHCP tagging update 43 DNS alias update 44...
... settings, VNC shadowing factory reset 13 smart card redirection RDP 18 VMware Horizon View 24 system diagnostics 32 system status icon 4 T text editor 14 troubleshooting firmware corruption 31 network connectivity 30 printer configuration 31 using system diagnostics 32 U updating clients broadcast update 43 DHCP tagging update 43 DNS alias update 44...