Maintenance and Service Guide
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...notebook off, and then press power button to turn on but one SDRAM module and try again. If monitor shows activity but one SDRAM module is blank, replace switchboard PCA, replace motherboard. Table 3-3. Startup Does not boot on , reprogram the BIOS, and replace the top case, replace the motherboard. Reinsert any PC... module and try external monitor. If you cannot isolate the cause of a problem, determine which replaceable modules are involved in the following table to help find the problem. Do not use the suggestions in the system function and what roles they play...
...notebook off, and then press power button to turn on but one SDRAM module and try again. If monitor shows activity but one SDRAM module is blank, replace switchboard PCA, replace motherboard. Table 3-3. Startup Does not boot on , reprogram the BIOS, and replace the top case, replace the motherboard. Reinsert any PC... module and try external monitor. If you cannot isolate the cause of a problem, determine which replaceable modules are involved in the following table to help find the problem. Do not use the suggestions in the system function and what roles they play...
Maintenance and Service Guide
Page 103
... connections, replace display assembly. Press Fn+F5 several times. If problem appears after installing new software (including drivers), uninstall that software. Notebook can take a minute or longer to another computer is installed. Display cable connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display brightness. Check power supply. Service Manual Troubleshooting...
... connections, replace display assembly. Press Fn+F5 several times. If problem appears after installing new software (including drivers), uninstall that software. Notebook can take a minute or longer to another computer is installed. Display cable connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display brightness. Check power supply. Service Manual Troubleshooting...
Maintenance and Service Guide
Page 105
...drive. Make sure CD/DVD drive is less than actual size Floppy drive General problems CD/DVD drive Particular CD or DVD not playing properly Cannot read any CD or...sure floppy drive is unavailable for proper insertion, dirt, or damage. Check hard disk using HP certified media. Test hard disk drive with soft cloth or replace as needed. Check partitions using... Properties sheet. Use Recovery CDs to reformat hard disk and reinstall factory software. Floppy drive Motherboard Check disk for other media. Service Manual Troubleshooting and Diagnostics 3-13 Check hard disk using ...
...drive. Make sure CD/DVD drive is less than actual size Floppy drive General problems CD/DVD drive Particular CD or DVD not playing properly Cannot read any CD or...sure floppy drive is unavailable for proper insertion, dirt, or damage. Check hard disk using HP certified media. Test hard disk drive with soft cloth or replace as needed. Check partitions using... Properties sheet. Use Recovery CDs to reformat hard disk and reinstall factory software. Floppy drive Motherboard Check disk for other media. Service Manual Troubleshooting and Diagnostics 3-13 Check hard disk using ...
Maintenance and Service Guide
Page 107
...Touch pad General problems Special touch pad features not working Select button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page..., touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Check for use with notebook. Use an external microphone (internal microphone normally not included). Make sure ...
...Touch pad General problems Special touch pad features not working Select button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page..., touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Check for use with notebook. Use an external microphone (internal microphone normally not included). Make sure ...
Maintenance and Service Guide
Page 108
...USB: if the device is disabled, try the other port. Open hardware Device Manager. Motherboard Check settings in Device Manager. Test modem with e-Diagtools diagnostics. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Check port settings in Control Panel...compression. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem has a conflict, try disabling another device. Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes...
...USB: if the device is disabled, try the other port. Open hardware Device Manager. Motherboard Check settings in Device Manager. Test modem with e-Diagtools diagnostics. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Check port settings in Control Panel...compression. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem has a conflict, try disabling another device. Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes...
Maintenance and Service Guide
Page 109
... each other sources of infrared radiation can cause transmission errors. Motherboard Infrared is disabled and no more than 1 meter apart. Use networking troubleshooter in Control Panel. Sunlight, heat from notebook (possible IRQ conflict). Check settings in Windows Help. Make sure...problems Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. For fast-IrDA, check for 100Base-TX operation. Remove any PC...
... each other sources of infrared radiation can cause transmission errors. Motherboard Infrared is disabled and no more than 1 meter apart. Use networking troubleshooter in Control Panel. Sunlight, heat from notebook (possible IRQ conflict). Check settings in Windows Help. Make sure...problems Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. For fast-IrDA, check for 100Base-TX operation. Remove any PC...
Maintenance and Service Guide
Page 110
... PCAs Motherboard One-Touch button problems Buttons not working properly On-screen display does not appear when button is enabled in One-Touch tab of Keyboard in another AC adapter, if available. For model XE4500, if only one is affected, replace PCMCIA socket. Declared to be caused by customer abuse. Restart notebook. Keyboard...
... PCAs Motherboard One-Touch button problems Buttons not working properly On-screen display does not appear when button is enabled in One-Touch tab of Keyboard in another AC adapter, if available. For model XE4500, if only one is affected, replace PCMCIA socket. Declared to be caused by customer abuse. Restart notebook. Keyboard...
Maintenance and Service Guide
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...Clock loses time Notebook gets abnormally hot Notebook pauses or runs sluggishly Notebook still on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. Reset notebook (see previous ...notebook. Use Control Panel to be normal Windows behavior (background processing can contribute. CMOS battery Motherboard Heat sink CPU module Motherboard Check notebook's power supply. Port replicator Motherboard Repair Center: Comments Charge CMOS battery. If notebook slows after period of notebook) while notebook...
...Clock loses time Notebook gets abnormally hot Notebook pauses or runs sluggishly Notebook still on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. Reset notebook (see previous ...notebook. Use Control Panel to be normal Windows behavior (background processing can contribute. CMOS battery Motherboard Heat sink CPU module Motherboard Check notebook's power supply. Port replicator Motherboard Repair Center: Comments Charge CMOS battery. If notebook slows after period of notebook) while notebook...
Maintenance and Service Guide
Page 120
... of floppy drive A: not correctly identified in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. The following table lists POST messages and explanations for reported problems If the system fails after you make sure the hard disk type is... correctly identified Stuck key on keyboard Keyboard is not working Keyboard controller failed the test Might require replacing the motherboard (contains the keyboard controller) Unlock the...
... of floppy drive A: not correctly identified in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. The following table lists POST messages and explanations for reported problems If the system fails after you make sure the hard disk type is... correctly identified Stuck key on keyboard Keyboard is not working Keyboard controller failed the test Might require replacing the motherboard (contains the keyboard controller) Unlock the...
Maintenance and Service Guide
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... Passed nnnn KB System RAM Passed Operating system not found Description RAM cache failed and BIOS disabled the cache May require replacing the motherboard A disabled cache slows system performance considerably CPU socket number for Multi-Processor error ServerBIOS2 test error: Cannot write to EISA CMOS ServerBIOS2...See errors 230, 231, or 232 above for offset address of the failure in System, Extended, or Shadow memory Fixed disk n (0-3) identified Problem with NVRAM (CMOS) data I/O device IRQ conflict error PS/2 mouse installed Where nnnn is the amount of RAM in KB successfully tested Where ...
... Passed nnnn KB System RAM Passed Operating system not found Description RAM cache failed and BIOS disabled the cache May require replacing the motherboard A disabled cache slows system performance considerably CPU socket number for Multi-Processor error ServerBIOS2 test error: Cannot write to EISA CMOS ServerBIOS2...See errors 230, 231, or 232 above for offset address of the failure in System, Extended, or Shadow memory Fixed disk n (0-3) identified Problem with NVRAM (CMOS) data I/O device IRQ conflict error PS/2 mouse installed Where nnnn is the amount of RAM in KB successfully tested Where ...
Service Manual
Page 141
... motherboard. Motherboard. If monitor is properly installed and fully charged. Make sure floppy drive is bootable. Do not use the suggestions in the following table to help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting or resuming. Reinsert any PC cards, press the reset button to turn notebook...
... motherboard. Motherboard. If monitor is properly installed and fully charged. Make sure floppy drive is bootable. Do not use the suggestions in the following table to help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting or resuming. Reinsert any PC cards, press the reset button to turn notebook...
Service Manual
Page 144
.... Standby/resume General problems. Notebook resumes slowly from Standby mode. It, therefore, depends on notebook's power use at that rate until battery runs out. So if notebook is inaccurate. Make sure hibernate support is loading and checking hardware and network connections. Service Manual Troubleshooting and Diagnostics 3-9 Does not suspend to Never. Motherboard. Blinking cursor appears...
.... Standby/resume General problems. Notebook resumes slowly from Standby mode. It, therefore, depends on notebook's power use at that rate until battery runs out. So if notebook is inaccurate. Make sure hibernate support is loading and checking hardware and network connections. Service Manual Troubleshooting and Diagnostics 3-9 Does not suspend to Never. Motherboard. Blinking cursor appears...
Service Manual
Page 146
...hard disk capacity reported by Windows. Make sure CD/DVD drive is installed and connected correctly. CD/DVD drive. Check hard disk using HP certified media. CD/DVD drive Particular CD or DVD not playing properly. DVD may be double-sided. Repair Center: Comments Make sure ... CDs to reformat hard disk and reinstall factory software. No response from floppy drive. Disk capacity less than actual size Floppy drive General problems. Call Center: Suggestions Run virus scan program. Use Recovery CDs to reformat hard disk and reinstall factory software. Movie may be paused....
...hard disk capacity reported by Windows. Make sure CD/DVD drive is installed and connected correctly. CD/DVD drive. Check hard disk using HP certified media. CD/DVD drive Particular CD or DVD not playing properly. DVD may be double-sided. Repair Center: Comments Make sure ... CDs to reformat hard disk and reinstall factory software. No response from floppy drive. Disk capacity less than actual size Floppy drive General problems. Call Center: Suggestions Run virus scan program. Use Recovery CDs to reformat hard disk and reinstall factory software. Movie may be paused....
Service Manual
Page 148
...Use only DDR-266 SDRAM modules. Test audio with notebook. Repair Center: Comments Check operation using headphones or ...hp\drivers\TouchPad.) Top case. Top case. Make sure C drive has adequate free space. Use an external microphone (internal microphone normally not included). Motherboard. Use memory troubleshooter in Mouse Properties. Check software controls. Motherboard...with e-Diagtools diagnostics. Motherboard. Speaker assembly. Make sure touch pad is enabled in Windows Help. Motherboard. SDRAM module. Symptom Touch pad General problems. Special touch pad ...
...Use only DDR-266 SDRAM modules. Test audio with notebook. Repair Center: Comments Check operation using headphones or ...hp\drivers\TouchPad.) Top case. Top case. Make sure C drive has adequate free space. Use an external microphone (internal microphone normally not included). Motherboard. Use memory troubleshooter in Mouse Properties. Check software controls. Motherboard...with e-Diagtools diagnostics. Motherboard. Speaker assembly. Make sure touch pad is enabled in Windows Help. Motherboard. SDRAM module. Symptom Touch pad General problems. Special touch pad ...
Service Manual
Page 149
...to enable. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Check port settings in Windows Help. Repair Center: Comments 3-14 Troubleshooting and Diagnostics Service Manual Restart notebook. Motherboard. Try disabling error correction and data compression. For... a hotel, ask for latest USB drivers. Check settings in Control Panel. Symptom Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Check settings in Control Panel. Open hardware Device Manager.
...to enable. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Check port settings in Windows Help. Repair Center: Comments 3-14 Troubleshooting and Diagnostics Service Manual Restart notebook. Motherboard. Try disabling error correction and data compression. For... a hotel, ask for latest USB drivers. Check settings in Control Panel. Symptom Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Check settings in Control Panel. Open hardware Device Manager.
Service Manual
Page 150
... Open Hardware Device Manager. Try to network or network may not be down. Sunlight, heat from notebook (possible IRQ conflict). Motherboard. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are ... Motherboard. For fast-IrDA, check for 100Base-TX operation. Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-15 Symptom LAN/network General problems. Infrared General problems. Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Try connecting notebook to...
... Open Hardware Device Manager. Try to network or network may not be down. Sunlight, heat from notebook (possible IRQ conflict). Motherboard. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are ... Motherboard. For fast-IrDA, check for 100Base-TX operation. Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-15 Symptom LAN/network General problems. Infrared General problems. Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Try connecting notebook to...
Service Manual
Page 151
... setup in Control Panel. Repair Center: Likely Causes Mini-PCI card. One-Touch button problems Buttons not working properly. PCMCIA General problems. AC adapter Does not power notebook. In Device Manager, refresh device list and check for damaged coaxial cables or connectors. ...hours to be caused by customer abuse. Try another computer. PCMCIA socket. Motherboard. Miscellaneous Clock loses time Notebook gets abnormally hot. Plug in another AC adapter, if available. Always set notebook on a flat surface, so air can contribute. CMOS battery. For model ...
... setup in Control Panel. Repair Center: Likely Causes Mini-PCI card. One-Touch button problems Buttons not working properly. PCMCIA General problems. AC adapter Does not power notebook. In Device Manager, refresh device list and check for damaged coaxial cables or connectors. ...hours to be caused by customer abuse. Try another computer. PCMCIA socket. Motherboard. Miscellaneous Clock loses time Notebook gets abnormally hot. Plug in another AC adapter, if available. Always set notebook on a flat surface, so air can contribute. CMOS battery. For model ...
Service Manual
Page 152
...). Repair Center: Comments If notebook slows after period of notebook) while notebook appears to see page 1-57). Certain operations (such as indicated by hard drive light on but stops responding. Repair Center: Likely Causes CPU module. Port replicator is not responding. Motherboard. Service Manual Troubleshooting and Diagnostics 3-17 Accessories Port replicator problems. Call Center: Suggestions...
...). Repair Center: Comments If notebook slows after period of notebook) while notebook appears to see page 1-57). Certain operations (such as indicated by hard drive light on but stops responding. Repair Center: Likely Causes CPU module. Port replicator is not responding. Motherboard. Service Manual Troubleshooting and Diagnostics 3-17 Accessories Port replicator problems. Call Center: Suggestions...
Service Manual
Page 158
...AC adapter for at least 24 hours; replace the motherboard. 0260 System timer error Timer test failed. May require replacing the motherboard. A disabled cache slows system performance considerably. 02F0: CPU ID: CPU socket number for reported problems. If the system fails after you make sure the ...Writeable ServerBIOS2 test error: Cannot write to EISA CMOS. Might require replacing the motherboard. 0271 Check date and time settings BIOS found by an application that specified in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. If ...
...AC adapter for at least 24 hours; replace the motherboard. 0260 System timer error Timer test failed. May require replacing the motherboard. A disabled cache slows system performance considerably. 02F0: CPU ID: CPU socket number for reported problems. If the system fails after you make sure the ...Writeable ServerBIOS2 test error: Cannot write to EISA CMOS. Might require replacing the motherboard. 0271 Check date and time settings BIOS found by an application that specified in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. If ...