Reference Guide
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...70 Infrared problems 70 Keyboard and pointing device problems 71 Local area network (LAN) problems 72 Memory problems 73 Modem problems 73 PC Card problems 76 Performance problems 76 Power and battery problems 77 Printing problems 79 Serial, parallel, and USB problems 80 Startup ...problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery CD ...
...70 Infrared problems 70 Keyboard and pointing device problems 71 Local area network (LAN) problems 72 Memory problems 73 Modem problems 73 PC Card problems 76 Performance problems 76 Power and battery problems 77 Printing problems 79 Serial, parallel, and USB problems 80 Startup ...problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery CD ...
Reference Guide
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...left side of the notebook, then press the power button to display the Boot menu. 3. See "Configuring Your Notebook" in the "Troubleshooting.... Any unsaved data will not let you turn the notebook off. Select Start > Turn Off Computer > Restart.... The notebook normally boots from a diskette drive, a CD-ROM drive,...Notebook To reset the notebook Occasionally, you may find that Windows or the notebook has stopped responding and will be lost. To reset the notebook...port replicator. If you can also boot the notebook from its internal hard drive. If this happens...
...left side of the notebook, then press the power button to display the Boot menu. 3. See "Configuring Your Notebook" in the "Troubleshooting.... Any unsaved data will not let you turn the notebook off. Select Start > Turn Off Computer > Restart.... The notebook normally boots from a diskette drive, a CD-ROM drive,...Notebook To reset the notebook Occasionally, you may find that Windows or the notebook has stopped responding and will be lost. To reset the notebook...port replicator. If you can also boot the notebook from its internal hard drive. If this happens...
Reference Guide
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...+ALT+DEL, then select Lock Computer. Basic Operation Securing Your Notebook Securing Your Notebook To set up password protection You can lock the notebook these ways: • If a One-Touch button is available through Windows and through BIOS Setup. Windows 1. You can protect your notebook from access by another user when you set up a screen...
...+ALT+DEL, then select Lock Computer. Basic Operation Securing Your Notebook Securing Your Notebook To set up password protection You can lock the notebook these ways: • If a One-Touch button is available through Windows and through BIOS Setup. Windows 1. You can protect your notebook from access by another user when you set up a screen...
Reference Guide
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... the password, you to lock its internal hard drive to help keep your data. 1. From the Security menu, enable Password Required to enter the BIOS Setup utility. 3. After you match the drive password, you can 't access the drive until you set ) is encoded on the hard drive....hard drive lock, the current BIOS user password (or administrator password if that is the only password set the user (or administrator) password to save and exit BIOS Setup. 26 Reference Guide CAUTION Basic Operation Securing Your Notebook To lock the hard drive The notebook enables you cannot recover your information...
... the password, you to lock its internal hard drive to help keep your data. 1. From the Security menu, enable Password Required to enter the BIOS Setup utility. 3. After you match the drive password, you can 't access the drive until you set ) is encoded on the hard drive....hard drive lock, the current BIOS user password (or administrator password if that is the only password set the user (or administrator) password to save and exit BIOS Setup. 26 Reference Guide CAUTION Basic Operation Securing Your Notebook To lock the hard drive The notebook enables you cannot recover your information...
Reference Guide
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... drive doesn't spin • Make sure the notebook has power. If necessary, connect the AC adapter, then make sure it is coming from elsewhere, such as from the fan or a PC Card drive. Reference Guide 69 In the BIOS Setup utility, try setting Video Display Device to scan, then ...Both in the System Devices menu. Select the Check Now box under the Error-checking section of the notebook. • Remove and reinsert the hard drive. Troubleshooting and Maintenance Troubleshooting Your Notebook If an external display does not work • Check the connections. • The external monitor ...
... drive doesn't spin • Make sure the notebook has power. If necessary, connect the AC adapter, then make sure it is coming from elsewhere, such as from the fan or a PC Card drive. Reference Guide 69 In the BIOS Setup utility, try setting Video Display Device to scan, then ...Both in the System Devices menu. Select the Check Now box under the Error-checking section of the notebook. • Remove and reinsert the hard drive. Troubleshooting and Maintenance Troubleshooting Your Notebook If an external display does not work • Check the connections. • The external monitor ...
Reference Guide
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...it will be disabled for built-in pointing devices are normally disabled. See "Configuring Your Notebook" in the System Devices menu is difficult to use the TouchPad again, you detach the scroll mouse. In the BIOS Setup utility, make sure the External Pointing Devices option in this setting with the... BIOS Setup utility. If you want to control Adjust the pointer controls. If a PS/2 scroll mouse doesn't work • Press the TouchPad on-off button to turn off button to Auto. If this chapter. • Put the notebook into Standby or shut it ...
...it will be disabled for built-in pointing devices are normally disabled. See "Configuring Your Notebook" in the System Devices menu is difficult to use the TouchPad again, you detach the scroll mouse. In the BIOS Setup utility, make sure the External Pointing Devices option in this setting with the... BIOS Setup utility. If you want to control Adjust the pointer controls. If a PS/2 scroll mouse doesn't work • Press the TouchPad on-off button to turn off button to Auto. If this chapter. • Put the notebook into Standby or shut it ...
Reference Guide
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...noise is often a problem that's difficult or impossible to static. • Eliminate extra connections in the BIOS Setup utility. Reference Guide 73 Troubleshooting and Maintenance Troubleshooting Your Notebook Memory problems If a message says you are having memory problems while running MS-DOS programs, use the...or Application and Software troubleshooter in Windows Help: select Start > Help and Support. • The full amount of RAM in your notebook is using only PC2100 DDR-266 or higher memory (RAM) modules. Your telephone company can cause symptoms similar to eliminate. • ...
...noise is often a problem that's difficult or impossible to static. • Eliminate extra connections in the BIOS Setup utility. Reference Guide 73 Troubleshooting and Maintenance Troubleshooting Your Notebook Memory problems If a message says you are having memory problems while running MS-DOS programs, use the...or Application and Software troubleshooter in Windows Help: select Start > Help and Support. • The full amount of RAM in your notebook is using only PC2100 DDR-266 or higher memory (RAM) modules. Your telephone company can cause symptoms similar to eliminate. • ...
Reference Guide
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... See the "Basic Operation" chapter in the AC adapter again, and reset the notebook using a USB diskette drive, use the BIOS Setup utility Boot menu to make sure Legacy USB Support is enabled. If the notebook will not boot from battery power • Make sure the battery is selected as... drive, use the BIOS Setup utility to turn it on • Connect the AC adapter. • Reset the notebook by removing it on. • If the notebook still doesn't respond, remove the battery and AC adapter, remove any PC Cards, and undock the notebook if docked. If the notebook won't boot from ...
... See the "Basic Operation" chapter in the AC adapter again, and reset the notebook using a USB diskette drive, use the BIOS Setup utility Boot menu to make sure Legacy USB Support is enabled. If the notebook will not boot from battery power • Make sure the battery is selected as... drive, use the BIOS Setup utility to turn it on • Connect the AC adapter. • Reset the notebook by removing it on. • If the notebook still doesn't respond, remove the battery and AC adapter, remove any PC Cards, and undock the notebook if docked. If the notebook won't boot from ...
Reference Guide
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...the options you to move among menus. • Press the UP and DOWN arrow keys to run the BIOS Setup utility The BIOS (basic input and output system) Setup utility enables you configure your notebook operation. The settings made in a menu. • Press + or - Select Start > Turn Off ..., or press ENTER to your BIOS is a different version, some settings may differ from those shown. 84 Reference Guide to move among parameters in BIOS Setup generally control the notebook hardware, and so greatly affect how the notebook operates. 1. To run BIOS Setup, and marks the conflicting ...
...the options you to move among menus. • Press the UP and DOWN arrow keys to run the BIOS Setup utility The BIOS (basic input and output system) Setup utility enables you configure your notebook operation. The settings made in a menu. • Press + or - Select Start > Turn Off ..., or press ENTER to your BIOS is a different version, some settings may differ from those shown. 84 Reference Guide to move among parameters in BIOS Setup generally control the notebook hardware, and so greatly affect how the notebook operates. 1. To run BIOS Setup, and marks the conflicting ...
Reference Guide
Page 94
...Displays the MAC network address of the unit. Sets the language for repair service. Displays an identifier used for BIOS Setup. Default Detected automatically Detected automatically Detected automatically Auto Detected automatically Detected automatically Detected automatically Detected automatically Detected automatically... Unique ID) as shown on the back of the internal (wired) LAN. Troubleshooting and Maintenance Configuring Your Notebook Setting BIOS Revision System Time System Date Language Internal Hard Disk UMA Video Memory Memory Serial Number Service ID UUID MAC ...
...Displays the MAC network address of the unit. Sets the language for repair service. Displays an identifier used for BIOS Setup. Default Detected automatically Detected automatically Detected automatically Auto Detected automatically Detected automatically Detected automatically Detected automatically Detected automatically... Unique ID) as shown on the back of the internal (wired) LAN. Troubleshooting and Maintenance Configuring Your Notebook Setting BIOS Revision System Time System Date Language Internal Hard Disk UMA Video Memory Memory Serial Number Service ID UUID MAC ...
Reference Guide
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... if an administrator password is connected. Press ENTER to set, change , or clear the administrator password, which protects BIOS Setup settings. Enables BIOS support for changes. Only if the Boot password option is enabled, encodes the current user password (or administrator password ...if that is detected. Troubleshooting and Maintenance Configuring Your Notebook Setting Video Display Device External Pointing Device Legacy USB Support...
... if an administrator password is connected. Press ENTER to set, change , or clear the administrator password, which protects BIOS Setup settings. Enables BIOS support for changes. Only if the Boot password option is enabled, encodes the current user password (or administrator password ...if that is detected. Troubleshooting and Maintenance Configuring Your Notebook Setting Video Display Device External Pointing Device Legacy USB Support...
Reference Guide
Page 96
...CD-ROM Drive Built-in LAN Troubleshooting and Maintenance Configuring Your Notebook Boot Menu Description Shows the order of video memory. CD-ROM Drive 4. Default To change video memory settings using BIOS Setup utility The notebook comes with either 32MB or 16MB of boot devices. Press Enter... to save , then exits and reboots. Press F10 to bring up a list of your notebook, depending on your selection. Built-in a + ...
...CD-ROM Drive Built-in LAN Troubleshooting and Maintenance Configuring Your Notebook Boot Menu Description Shows the order of video memory. CD-ROM Drive 4. Default To change video memory settings using BIOS Setup utility The notebook comes with either 32MB or 16MB of boot devices. Press Enter... to save , then exits and reboots. Press F10 to bring up a list of your notebook, depending on your selection. Built-in a + ...
Reference Guide
Page 119
... location, 2, 3 low power warning, 33 operating time, 34, 78 release latch, 6, 7 safety, 98 saving power, 34 status lights, 32 troubleshooting, 77 BIOS password, 24 BIOS Setup utility Boot menu, 87 Exit menu, 87 external display settings, 86 Main menu, 85 Security menu, 86 using, 84 black list (modem), 37...or copying CDs, 23 inserting CD, 20, 22 location, 2, 3 removing CD, 20, 22 CDs copying/creating, 23 recommended media, 23 cleaning the notebook, 28 configuring BIOS settings, 84 modem, 38 connecting IEEE 1394 devices, 53 LAN, 39 wireless network, 40 D data protection, 28 DDR-266 RAM, 58, 73 ...
... location, 2, 3 low power warning, 33 operating time, 34, 78 release latch, 6, 7 safety, 98 saving power, 34 status lights, 32 troubleshooting, 77 BIOS password, 24 BIOS Setup utility Boot menu, 87 Exit menu, 87 external display settings, 86 Main menu, 85 Security menu, 86 using, 84 black list (modem), 37...or copying CDs, 23 inserting CD, 20, 22 location, 2, 3 removing CD, 20, 22 CDs copying/creating, 23 recommended media, 23 cleaning the notebook, 28 configuring BIOS settings, 84 modem, 38 connecting IEEE 1394 devices, 53 LAN, 39 wireless network, 40 D data protection, 28 DDR-266 RAM, 58, 73 ...
Reference Guide
Page 120
..., 62, 87 hot keys, 19 hot notebook, 70 I IEEE 1394 port connecting devices, 53 location, 5 infrared communication troubleshooting, 70 infrared port location, 2, 3 printing, 54 safety, 99 troubleshooting, 70 inserting CD, 20, 22 DVD, 20, 22 PC card, 48 installing battery, 10 hard drive..., 53 mouse, troubleshooting, 71 mute button location, 3 N network connecting to, 39 LAN, See LAN wireless, See wireless network Norton AntiVirus, 25 notebook caring for, 27 changing BIOS settings, 84 cleaning, 28 opening/closing, 2, 3 protecting, 27, 70 resetting, 17 timeouts, 31 turning on, 13 Num Lock, 9 O off...
..., 62, 87 hot keys, 19 hot notebook, 70 I IEEE 1394 port connecting devices, 53 location, 5 infrared communication troubleshooting, 70 infrared port location, 2, 3 printing, 54 safety, 99 troubleshooting, 70 inserting CD, 20, 22 DVD, 20, 22 PC card, 48 installing battery, 10 hard drive..., 53 mouse, troubleshooting, 71 mute button location, 3 N network connecting to, 39 LAN, See LAN wireless, See wireless network Norton AntiVirus, 25 notebook caring for, 27 changing BIOS settings, 84 cleaning, 28 opening/closing, 2, 3 protecting, 27, 70 resetting, 17 timeouts, 31 turning on, 13 Num Lock, 9 O off...
Reference Guide
Page 121
...secondary display, 53 security cable lock, 5 Cable lock, 25 Norton AntiVirus, 25 Security menu (BIOS), 86 serial port troubleshooting, 80 setting up, 10 Standby and display life, 28 resuming and, ...3 meanings, 8 S-Video port, 5 T temperature, overheating, 70 1394 devices, connecting, 53 1394 port, 53 timeouts, notebook, 31 TouchPad location, 2, 3 troubleshooting, 71 troubleshooting audio, 66 battery, 77 CD/DVD drive, 67 display, 68 hard... keyboard, 71 LAN, 72 memory, 73 modem, 73 overheating, 70 parallel port, 80 PC card, 76 performance, 76 pointing devices, 71 power, 77 printing, 79 resuming, 82 ...
...secondary display, 53 security cable lock, 5 Cable lock, 25 Norton AntiVirus, 25 Security menu (BIOS), 86 serial port troubleshooting, 80 setting up, 10 Standby and display life, 28 resuming and, ...3 meanings, 8 S-Video port, 5 T temperature, overheating, 70 1394 devices, connecting, 53 1394 port, 53 timeouts, notebook, 31 TouchPad location, 2, 3 troubleshooting, 71 troubleshooting audio, 66 battery, 77 CD/DVD drive, 67 display, 68 hard... keyboard, 71 LAN, 72 memory, 73 modem, 73 overheating, 70 parallel port, 80 PC card, 76 performance, 76 pointing devices, 71 power, 77 printing, 79 resuming, 82 ...
Maintenance and Service Guide
Page 3
... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
Maintenance and Service Guide
Page 5
... Hot Keys ...1-16 Table 1-6. BIOS Setup Menus and Parameters 3-28 Table 4-1. LCD Guidelines ...5-4 Service Manual v Removing a PCMCIA Door 2-60 Figure 2-38. Basic Troubleshooting Steps ...3-3 Figure 4-1. Activating Power Modes ...1-14 Table 1-3. Specifications...1-18 Table 1-7. Accessories ...1-22 Table 1-8. Replacing Small Parts ...2-12 Table 2-5. ASP Support Options...3-2 Table 3-2. Scope of notebook 1-15 Table 1-4. Troubleshooting Suggestions...
... Hot Keys ...1-16 Table 1-6. BIOS Setup Menus and Parameters 3-28 Table 4-1. LCD Guidelines ...5-4 Service Manual v Removing a PCMCIA Door 2-60 Figure 2-38. Basic Troubleshooting Steps ...3-3 Figure 4-1. Activating Power Modes ...1-14 Table 1-3. Specifications...1-18 Table 1-7. Accessories ...1-22 Table 1-8. Replacing Small Parts ...2-12 Table 2-5. ASP Support Options...3-2 Table 3-2. Scope of notebook 1-15 Table 1-4. Troubleshooting Suggestions...
Maintenance and Service Guide
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...Motherboard Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Main processor, numeric data processor... Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder...
...Motherboard Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Main processor, numeric data processor... Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder...
Maintenance and Service Guide
Page 86
... spring could cause a motherboard short. If you must use the Service Utility floppy disk to boot. Afterwards, you might have to contact an HP support center to update the display data stored on the floppy disk before removing the old motherboard, type A for the manual update option. Select...to it that can bend very easily. Turn on the new motherboard. Enter the serial number from the bottom of the notebook-you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. Insert the Service Utilities floppy disk in the EEPROM on page 2-50. To do this....
... spring could cause a motherboard short. If you must use the Service Utility floppy disk to boot. Afterwards, you might have to contact an HP support center to update the display data stored on the floppy disk before removing the old motherboard, type A for the manual update option. Select...to it that can bend very easily. Turn on the new motherboard. Enter the serial number from the bottom of the notebook-you must reprogram the BIOS IC, preferably with the latest BIOS-(see page 2-60.) 1. Insert the Service Utilities floppy disk in the EEPROM on page 2-50. To do this....
Maintenance and Service Guide
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... Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. Select Update, > Download New > OK. Using e-DiagTools for Windows CAUTION: The BIOS update completely replaces the previous BIOS, so follow these before performing the update. Undock the notebook if it . Once the update process begins...
... Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. Select Update, > Download New > OK. Using e-DiagTools for Windows CAUTION: The BIOS update completely replaces the previous BIOS, so follow these before performing the update. Undock the notebook if it . Once the update process begins...