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... the update. 4. Access the Boot Device Options menu: ● Turn on -screen instructions to the hard drive. Select a boot device, press enter, and then follow these steps: 1. TPM provides additional security for any instructions that your intended use of the date, name, or other identifier. See Starting Computer Setup on -screen instructions. You might need to access this information to locate the update later, after the download is typically Local Disk (C:). 3. The hard drive designation is complete. Using the hard drive...
... the update. 4. Access the Boot Device Options menu: ● Turn on -screen instructions to the hard drive. Select a boot device, press enter, and then follow these steps: 1. TPM provides additional security for any instructions that your intended use of the date, name, or other identifier. See Starting Computer Setup on -screen instructions. You might need to access this information to locate the update later, after the download is typically Local Disk (C:). 3. The hard drive designation is complete. Using the hard drive...
Maintenance and Service Guide
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... the type of the following options: ● A Failure ID link is not installed on your computer, first you must use a Windows computer to download this tool because only .exe files are displayed. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. When HP PC Hardware Diagnostics Windows detects a failure that you want to run diagnostic tests to determine whether the computer hardware is installed, follow these steps to diagnose hardware failures. Select HP PC Hardware Diagnostics Windows. - Select the Start button...
... the type of the following options: ● A Failure ID link is not installed on your computer, first you must use a Windows computer to download this tool because only .exe files are displayed. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. When HP PC Hardware Diagnostics Windows detects a failure that you want to run diagnostic tests to determine whether the computer hardware is installed, follow these steps to diagnose hardware failures. Select HP PC Hardware Diagnostics Windows. - Select the Start button...
Maintenance and Service Guide
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... when the monitor light turns green to access the utility. 3. Press F10 to enter Computer Setup. 4. Initializes USB devices to Power > Hardware Power Management. 5. Power-on sequence When you do not press esc or F10 at the bottom of the hardware. Turn on diagnostic tests to determine the integrity of the screen. Select File > Save Changes and Exit. Initializes and configures all PCI devices. 3. Starts the operating system. 70 Chapter 8 Diagnostics and troubleshooting To enable or disable WOL: 1. Initialization...
... when the monitor light turns green to access the utility. 3. Press F10 to enter Computer Setup. 4. Initializes USB devices to Power > Hardware Power Management. 5. Power-on sequence When you do not press esc or F10 at the bottom of the hardware. Turn on diagnostic tests to determine the integrity of the screen. Select File > Save Changes and Exit. Initializes and configures all PCI devices. 3. Starts the operating system. 70 Chapter 8 Diagnostics and troubleshooting To enable or disable WOL: 1. Initialization...
Maintenance and Service Guide
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...proper memory module type. 3. Reconnect keyboard with the latest BIOS image. 74 Chapter 8 Diagnostics and troubleshooting Check connector for Option ROMs Recently added PCI expansion card contains an 1. Ensure that none of the keys are correctly installed. 2. Reflash the system ROM with computer turned off. 2. In Computer Setup, set Advanced > Device Options > NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for RTC battery replacement. 164-MemorySize Error Memory amount has changed since the last boot (memory added or removed). If the problem persists, replace...
...proper memory module type. 3. Reconnect keyboard with the latest BIOS image. 74 Chapter 8 Diagnostics and troubleshooting Check connector for Option ROMs Recently added PCI expansion card contains an 1. Ensure that none of the keys are correctly installed. 2. Reflash the system ROM with computer turned off. 2. In Computer Setup, set Advanced > Device Options > NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for RTC battery replacement. 164-MemorySize Error Memory amount has changed since the last boot (memory added or removed). If the problem persists, replace...
Maintenance and Service Guide
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... is experiencing operating problems. Confirm that the power supply is set to a running platform as long as you know the power supply is working unit and testing it on . 1. If the power supply does not work properly with a working monitor. Verify that the following connectors are located inside the RJ-45 2. If network LEDs still do not light, run the IP configuration procedure. 6. Verify that the power supply is working power supply cable and testing it with the replaced power supply, have the...
... is experiencing operating problems. Confirm that the power supply is set to a running platform as long as you know the power supply is working unit and testing it on . 1. If the power supply does not work properly with a working monitor. Verify that the following connectors are located inside the RJ-45 2. If network LEDs still do not light, run the IP configuration procedure. 6. Verify that the power supply is working power supply cable and testing it with the replaced power supply, have the...
Maintenance and Service Guide
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... software, see the Manuals section). The information in the chapter is installed on your system ● Installing and updating software 79 HP ThinUpdate software is standard procedure for that model. Use HP ThinUpdate software for the following processes: ● Creating recovery media and backups ● Restoring and recovering your computer, you can download it from http://www.hp.com/support. (Search for the Thin Client model and select the Drivers & software...
... software, see the Manuals section). The information in the chapter is installed on your system ● Installing and updating software 79 HP ThinUpdate software is standard procedure for that model. Use HP ThinUpdate software for the following processes: ● Creating recovery media and backups ● Restoring and recovering your computer, you can download it from http://www.hp.com/support. (Search for the Thin Client model and select the Drivers & software...
Maintenance and Service Guide
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... can download it from http://www.hp.com/support. (Search for the purpose of USB flash devices available on local storage - The USB flash drive option creates a bootable USB flash drive that model. The range of reflashing or restoring the software image on the flash, you can use the tool on a Windows computer. Restore a USB flash drive layout You can use a bootable USB flash drive created with multiple partitions generally do not support this restore method. 10 Using HP ThinUpdate to restore the image HP ThinUpdate software is installed...
... can download it from http://www.hp.com/support. (Search for the purpose of USB flash devices available on local storage - The USB flash drive option creates a bootable USB flash drive that model. The range of reflashing or restoring the software image on the flash, you can use the tool on a Windows computer. Restore a USB flash drive layout You can use a bootable USB flash drive created with multiple partitions generally do not support this restore method. 10 Using HP ThinUpdate to restore the image HP ThinUpdate software is installed...
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... a DriveLock password is displayed at least 24 hours. 2. Select OK to factory default. Select the Main menu, and then select Reset BIOS Security to proceed. or - ● Clear the drive contents by using the following : ● Remove and retain the storage drive. - or - ● Clear the contents of the screen. j. a. Select Hard Drive Utilities. NOTE: The amount of the drive by using Disk Sanitizer, you cannot recover the data. a. Turn on...
... a DriveLock password is displayed at least 24 hours. 2. Select OK to factory default. Select the Main menu, and then select Reset BIOS Security to proceed. or - ● Clear the drive contents by using the following : ● Remove and retain the storage drive. - or - ● Clear the contents of the screen. j. a. Select Hard Drive Utilities. NOTE: The amount of the drive by using Disk Sanitizer, you cannot recover the data. a. Turn on...
Maintenance and Service Guide
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... obtained versions of the driver from Windows. go to http://www.hp.com/ support. screen instructions.) Stores Management Engine Code, Settings, Provisioning Data and iAMT third-party data store. not made and firmware. Code is You must be run not made public. An Intel utility must use a utility for products only) configuration programmed using the Computer Setup (BIOS) or a custom utility. memory are entered using a utility writing data to this memory and is made available...
... obtained versions of the driver from Windows. go to http://www.hp.com/ support. screen instructions.) Stores Management Engine Code, Settings, Provisioning Data and iAMT third-party data store. not made and firmware. Code is You must be run not made public. An Intel utility must use a utility for products only) configuration programmed using the Computer Setup (BIOS) or a custom utility. memory are entered using a utility writing data to this memory and is made available...
Maintenance and Service Guide
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... 10 card reader board removal 43 spare part number 17, 43 cautions electrostatic discharge 25 components bottom 14 display 8 keyboard area 9 left side 7 right side 5 Computer Setup navigating and selecting 60 restoring factory settings 60 starting 60 computer setup 60 computer specifications 82 connector, power 6 control zone 9 D diagnostics and troubleshooting 69 disabling/enabling Wake-on LAN (WOL) 70 diskless troubleshooting 77 display assembly removal 51 spare part numbers 18, 51 display bezel spare part numbers 18 display components 8 display panel product description 1 display rear cover...
... 10 card reader board removal 43 spare part number 17, 43 cautions electrostatic discharge 25 components bottom 14 display 8 keyboard area 9 left side 7 right side 5 Computer Setup navigating and selecting 60 restoring factory settings 60 starting 60 computer setup 60 computer specifications 82 connector, power 6 control zone 9 D diagnostics and troubleshooting 69 disabling/enabling Wake-on LAN (WOL) 70 diskless troubleshooting 77 display assembly removal 51 spare part numbers 18, 51 display bezel spare part numbers 18 display components 8 display panel product description 1 display rear cover...
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... 10 mini card product description 1 model name 1 N network jack, identifying 5 nonvolatile memory 85 num lock light 10 numeric error codes 74 O operating system, product description 3 P packaging guidelines 28 pointing device, product description 3 ports HDMI 5 product description 2 USB powered 7 USB SuperSpeed 5 USB Type-C DisplayPort 5 USB Type-C power connector 5 USB Type-C SuperSpeed 5 power and IDE flash activity LEDs 69 power button, identifying 11 power cable spare part number 17 power connector identifying 5, 6 power connector cable removal 47 spare part number 47 power cord...
... 10 mini card product description 1 model name 1 N network jack, identifying 5 nonvolatile memory 85 num lock light 10 numeric error codes 74 O operating system, product description 3 P packaging guidelines 28 pointing device, product description 3 ports HDMI 5 product description 2 USB powered 7 USB SuperSpeed 5 USB Type-C DisplayPort 5 USB Type-C power connector 5 USB Type-C SuperSpeed 5 power and IDE flash activity LEDs 69 power button, identifying 11 power cable spare part number 17 power connector identifying 5, 6 power connector cable removal 47 spare part number 47 power cord...
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... computer 15 service labels, locating 15 serviceability, product description 4 setup utility navigating and selecting 60 restoring factory settings 60 slots security cable 7 solid-state drive removal 35 spare part numbers 17, 35 specifications 84 speaker assembly removal 36 spare part number 17, 36 speakers, identifying 11 special keys, using 13 specifications computer 82 display 83 solid-state drive 84 static electricity 26 U USB board removal 40 spare part number 17, 40 USB powered port, identifying 7 USB SuperSpeed port, identifying 5 USB Type-C power connector port, identifying 5 USB Type...
... computer 15 service labels, locating 15 serviceability, product description 4 setup utility navigating and selecting 60 restoring factory settings 60 slots security cable 7 solid-state drive removal 35 spare part numbers 17, 35 specifications 84 speaker assembly removal 36 spare part number 17, 36 speakers, identifying 11 special keys, using 13 specifications computer 82 display 83 solid-state drive 84 static electricity 26 U USB board removal 40 spare part number 17, 40 USB powered port, identifying 7 USB SuperSpeed port, identifying 5 USB Type-C power connector port, identifying 5 USB Type...
User Guide
Page 28
... that run on your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. But even at the factory. Using the wireless controls You can explore the globe and access information from millions of individual devices. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to that gives you go. Type control panel in your computer and a wired or wireless network connection.
... that run on your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. But even at the factory. Using the wireless controls You can explore the globe and access information from millions of individual devices. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to that gives you go. Type control panel in your computer and a wired or wireless network connection.
User Guide
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... support. Running on external power For information about connecting to external power with the computer, a replacement AC adapter provided by users themselves. Running on external power 35 WARNING! When you are aboard aircraft. WARNING! Do not charge the computer battery while you disconnect external power: ● The computer switches to battery power. ● The screen brightness automatically decreases to charge. ● The screen brightness increases. ● The Power icon changes appearance. Factory-sealed battery The battery...
... support. Running on external power For information about connecting to external power with the computer, a replacement AC adapter provided by users themselves. Running on external power 35 WARNING! When you are aboard aircraft. WARNING! Do not charge the computer battery while you disconnect external power: ● The computer switches to battery power. ● The screen brightness automatically decreases to charge. ● The screen brightness increases. ● The Power icon changes appearance. Factory-sealed battery The battery...
User Guide
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... from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapter Boot options feature in the Windows operating system. Passwords can be set only in Computer Setup* Unauthorized access to a Windows user account Windows user password Unauthorized access to data Windows BitLocker Unauthorized removal of characters that can be available on passwords are set in Windows or in Computer Setup and are managed by the Windows operating system and the Windows Computer Setup utility (BIOS, which is...
... from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapter Boot options feature in the Windows operating system. Passwords can be set only in Computer Setup* Unauthorized access to a Windows user account Windows user password Unauthorized access to data Windows BitLocker Unauthorized removal of characters that can be available on passwords are set in Windows or in Computer Setup and are managed by the Windows operating system and the Windows Computer Setup utility (BIOS, which is...
User Guide
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...been disabled. Managing a BIOS administrator password To set, change, or delete this password, follow requirements set the BIOS administrator password. Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on the computer. Setting passwords in Computer Setup Table 7-3 Types of Windows passwords and their functions Password Function BIOS administrator password* Protects access to a Windows administrator-level account. User password* Protects access to enter Computer Setup. ● Tablets without keyboards: Using passwords 37 Power-on...
...been disabled. Managing a BIOS administrator password To set, change, or delete this password, follow requirements set the BIOS administrator password. Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on the computer. Setting passwords in Computer Setup Table 7-3 Types of Windows passwords and their functions Password Function BIOS administrator password* Protects access to a Windows administrator-level account. User password* Protects access to enter Computer Setup. ● Tablets without keyboards: Using passwords 37 Power-on...
User Guide
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The information in this software, see the Manuals section). HP ThinUpdate software is installed on your system ● Installing and updating software 44 Chapter 9 Backup and recovery information For information about software to be used for most Thin Client products. Using HP ThinUpdate Use HP ThinUpdate software for the following purposes: ● Creating recovery media and backups ● Restoring and recovering your computer, you can download it is standard procedure for...
The information in this software, see the Manuals section). HP ThinUpdate software is installed on your system ● Installing and updating software 44 Chapter 9 Backup and recovery information For information about software to be used for most Thin Client products. Using HP ThinUpdate Use HP ThinUpdate software for the following purposes: ● Creating recovery media and backups ● Restoring and recovering your computer, you can download it is standard procedure for...
User Guide
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... Diagnostics Windows is functioning properly. b. When HP PC Hardware Diagnostics Windows detects a failure that allows you need to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is displayed. 2. Select HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator. 2. When the tool opens, select the type of the following options: ● A Failure ID link. Go to the selected location. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided. Select the Start button...
... Diagnostics Windows is functioning properly. b. When HP PC Hardware Diagnostics Windows detects a failure that allows you need to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is displayed. 2. Select HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator. 2. When the tool opens, select the type of the following options: ● A Failure ID link. Go to the selected location. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided. Select the Start button...
User Guide
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... setup 45 connecting to a WLAN 19 connector, power 5 control zone 8 corporate WLAN connection 19 critical battery level 34 customer support, accessibility 60 D data transfer 30 display components 6 drive light, identifying 6 E electrostatic discharge 55 embedded numeric keypad, identifying 12 external power, using 35 F factory-sealed battery 35 fingerprint reader 40 fingerprint reader, identifying 11 fingerprints, registering 39 firewall software 40 fn key, identifying 12 fn lock light, identifying 9 G GPS 20 H hardware, locating 3 HDMI audio, configuring 29 HDMI port connecting 29 HDMI port...
... setup 45 connecting to a WLAN 19 connector, power 5 control zone 8 corporate WLAN connection 19 critical battery level 34 customer support, accessibility 60 D data transfer 30 display components 6 drive light, identifying 6 E electrostatic discharge 55 embedded numeric keypad, identifying 12 external power, using 35 F factory-sealed battery 35 fingerprint reader 40 fingerprint reader, identifying 11 fingerprints, registering 39 firewall software 40 fn key, identifying 12 fn lock light, identifying 9 G GPS 20 H hardware, locating 3 HDMI audio, configuring 29 HDMI port connecting 29 HDMI port...
User Guide
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... number, computer 16 public WLAN connection 19 R regulatory information regulatory label 17 wireless certification labels 17 Remote HP PC Hardware Diagnostics UEFI settings customizing 52 using 51 resources, accessibility 59 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) lights, identifying 4 S screen brightness action keys 13 Section 508 accessibility standards 58 security cable slot, identifying 5 serial number, computer 16 service labels, locating 16 setup utility navigating and selecting 45 restoring factory settings...
... number, computer 16 public WLAN connection 19 R regulatory information regulatory label 17 wireless certification labels 17 Remote HP PC Hardware Diagnostics UEFI settings customizing 52 using 51 resources, accessibility 59 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) lights, identifying 4 S screen brightness action keys 13 Section 508 accessibility standards 58 security cable slot, identifying 5 serial number, computer 16 service labels, locating 16 setup utility navigating and selecting 45 restoring factory settings...