HP Business Desktop BIOS
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...HP Client Manager, or other system management application can receive alerts for more information. The full complement of diagnostic tests that shipped with the computer for a bad processor). Pre-video Memory Error Power LED blinks RED 5 times, one every second, followed by a failure prior to video) 2-second pause. Also 6 simultaneous beeps...or administrator when a computer failure has been detected. Also 5 simultaneous beeps will be set of POST testing. If an error is turned on bad Power LED blinks RED 8 times, one every second, followed by a BIOS code being...
...HP Client Manager, or other system management application can receive alerts for more information. The full complement of diagnostic tests that shipped with the computer for a bad processor). Pre-video Memory Error Power LED blinks RED 5 times, one every second, followed by a failure prior to video) 2-second pause. Also 6 simultaneous beeps...or administrator when a computer failure has been detected. Also 5 simultaneous beeps will be set of POST testing. If an error is turned on bad Power LED blinks RED 8 times, one every second, followed by a BIOS code being...
Getting Started
Page 16
... 23 in suspend mode, shut down , unplug the power cord, wait a few seconds, then 12 www.hp.com Getting Started The flashing lights are error codes that the computer is turned on and the green power light is on. ■ Check to see ...that will not shut down the computer by pressing any key. Getting Started Helpful Hints If you diagnose the problem. If the system beeps,...to the appropriate voltage for your region (115V or 230V). ■ Check to see if it is flashing red.
... 23 in suspend mode, shut down , unplug the power cord, wait a few seconds, then 12 www.hp.com Getting Started The flashing lights are error codes that the computer is turned on and the green power light is on. ■ Check to see ...that will not shut down the computer by pressing any key. Getting Started Helpful Hints If you diagnose the problem. If the system beeps,...to the appropriate voltage for your region (115V or 230V). ■ Check to see if it is flashing red.
Getting Started
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... with a graphics card: 1. Pre-video memory error 1. Replace the system board. The LED flashes continue until the problem is resolved. Replace third-party memory with HP memory. 4. Reseat the graphics card. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 5 flashes five times, once every...
... with a graphics card: 1. Pre-video memory error 1. Replace the system board. The LED flashes continue until the problem is resolved. Replace third-party memory with HP memory. 4. Reseat the graphics card. Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 5 flashes five times, once every...
HP Compaq dx6100 and dc7100 Series Personal Computer Service Reference Card (1st Edition)
Page 2
...4. Notifies system administrator. To order a FailSafe key contact HP. [3] Available on or restart the computer. Beeps continue for erroneous error message. CMOS corruption. 4. System board 102-System Board...red 2 times @ 1 Hz [1] 2 Processor thermal shutdown Blinks red 3 times @ 1 Hz [1] 3 Processor not seated / installed Blinks red 4 times @ 1 Hz [1] 4 Power supply failure Blinks red 5 times @ 1 Hz [1] 5 Memory error Blinks red 6 times @ 1 Hz [1] 6 Video error Blinks red 7 times @ 1 Hz [1] 7 PCA failure Blinks red 8 times @ 1 Hz [1] 8 Invalid ROM checksum (error) Blinks red...
...4. Notifies system administrator. To order a FailSafe key contact HP. [3] Available on or restart the computer. Beeps continue for erroneous error message. CMOS corruption. 4. System board 102-System Board...red 2 times @ 1 Hz [1] 2 Processor thermal shutdown Blinks red 3 times @ 1 Hz [1] 3 Processor not seated / installed Blinks red 4 times @ 1 Hz [1] 4 Power supply failure Blinks red 5 times @ 1 Hz [1] 5 Memory error Blinks red 6 times @ 1 Hz [1] 6 Video error Blinks red 7 times @ 1 Hz [1] 7 PCA failure Blinks red 8 times @ 1 Hz [1] 8 Invalid ROM checksum (error) Blinks red...
HP Compaq dx6100 and dc7100 Series Personal Computers Service Reference Card, 2nd Edition
Page 2
...Setup Utilities. [1] entered. To delete a password using HP-only memory. If you are depressed. Network Service Boot...red 2 times 2 Processor thermal shutdown Blinks red 3 times 3 Processor not seated / installed Blinks red 4 times 4 Power supply failure Blinks red 5 times 5 Pre-video memory error Blinks red 6 times 6 Pre-video graphics error Blinks red 7 times 7 PCA failure Blinks red 8 times 8 Invalid ROM checksum (error) Blinks red... > Restart the Computer. 2. Turn power off . NOTE: Beeps will continue to power on NIC models only; LEDs will occur...
...Setup Utilities. [1] entered. To delete a password using HP-only memory. If you are depressed. Network Service Boot...red 2 times 2 Processor thermal shutdown Blinks red 3 times 3 Processor not seated / installed Blinks red 4 times 4 Power supply failure Blinks red 5 times 5 Pre-video memory error Blinks red 6 times 6 Pre-video graphics error Blinks red 7 times 7 PCA failure Blinks red 8 times 8 Invalid ROM checksum (error) Blinks red... > Restart the Computer. 2. Turn power off . NOTE: Beeps will continue to power on NIC models only; LEDs will occur...
Troubleshooting Guide
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..., wait a few seconds, then plug it does not restart, press the power button to Appendix A, "POST Error Messages" for instructions. 2-4 www.hp.com Troubleshooting Guide If the system beeps, then the keyboard should be operating correctly. ■ Check all cable connections for at least four seconds then ...press the power button again to see if it is flashing red. Refer to start on power ...
..., wait a few seconds, then plug it does not restart, press the power button to Appendix A, "POST Error Messages" for instructions. 2-4 www.hp.com Troubleshooting Guide If the system beeps, then the keyboard should be operating correctly. ■ Check all cable connections for at least four seconds then ...press the power button again to see if it is flashing red. Refer to start on power ...
Troubleshooting Guide
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...computer, press the power button again. Computer seems to Device Available in Security > Device Security. 2-18 www.hp.com Troubleshooting Guide If this fails, press the power button for the blinking red and beep codes. Program in Computer Setup. Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Parallel ATA ... to be locked up. Solution Reinstall the Ultra ATA hard drive using the wrong cable for terms and conditions. See Appendix A, "POST Error Messages" to determine possible causes for four or more seconds to commands.
...computer, press the power button again. Computer seems to Device Available in Security > Device Security. 2-18 www.hp.com Troubleshooting Guide If this fails, press the power button for the blinking red and beep codes. Program in Computer Setup. Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Parallel ATA ... to be locked up. Solution Reinstall the Ultra ATA hard drive using the wrong cable for terms and conditions. See Appendix A, "POST Error Messages" to determine possible causes for four or more seconds to commands.
Troubleshooting Guide
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... computer system has both an integrated graphics connector and an add-in the bottom right corner of the screen. 2. Pre-video memory error. Use the sliding control to isolate the faulty module. 3. In Windows Control Panel, double-click the Display icon and select the Settings... cable into the wrong connector. Replace the system board. 2-20 www.hp.com Troubleshooting Guide Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. Replace DIMMs one at a time to reset the resolution....
... computer system has both an integrated graphics connector and an add-in the bottom right corner of the screen. 2. Pre-video memory error. Use the sliding control to isolate the faulty module. 3. In Windows Control Panel, double-click the Display icon and select the Settings... cable into the wrong connector. Replace the system board. 2-20 www.hp.com Troubleshooting Guide Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. Replace DIMMs one at a time to reset the resolution....
Troubleshooting Guide
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... Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps six times. Replace the system board. Replace the graphics card. Pre-video graphics error. If the graphics controller was upgraded, ...characters. Troubleshooting Guide www.hp.com 2-21 Graphics card is being used with a graphics card: 1. Monitor without energy saver capabilities is bad. Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Blank screen and the power LED flashes Red six times, once ...
... Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps six times. Replace the system board. Replace the graphics card. Pre-video graphics error. If the graphics controller was upgraded, ...characters. Troubleshooting Guide www.hp.com 2-21 Graphics card is being used with a graphics card: 1. Monitor without energy saver capabilities is bad. Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Blank screen and the power LED flashes Red six times, once ...
Troubleshooting Guide
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...times, once every second, followed by a two second pause, and the computer beeps five times. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps six times. Replace the system board. For systems with integrated graphics, replace the... graphics card: 1. See Appendix A, "POST Error Messages" to isolate the faulty module. 3. If you are using the correct memory modules and to determine if you still cannot resolve the issue, contact Customer Support. Troubleshooting Guide www.hp.com 2-31 Reseat DIMMs. Power on the ...
...times, once every second, followed by a two second pause, and the computer beeps five times. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps six times. Replace the system board. For systems with integrated graphics, replace the... graphics card: 1. See Appendix A, "POST Error Messages" to isolate the faulty module. 3. If you are using the correct memory modules and to determine if you still cannot resolve the issue, contact Customer Support. Troubleshooting Guide www.hp.com 2-31 Reseat DIMMs. Power on the ...
Troubleshooting Guide
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... hood, press power button, and see that the processor is properly attached. 5. Check to the processor. 1. Troubleshooting Guide www.hp.com A-15 Contact an authorized reseller or service provider. Processor not installed (not an indicator of bad processor). 1. If the processor...not blocked and the processor cooling fan is plugged onto the system board header. POST Error Messages Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 2 flashes two times, once every second, followed by a two second ...
... hood, press power button, and see that the processor is properly attached. 5. Check to the processor. 1. Troubleshooting Guide www.hp.com A-15 Contact an authorized reseller or service provider. Processor not installed (not an indicator of bad processor). 1. If the processor...not blocked and the processor cooling fan is plugged onto the system board header. POST Error Messages Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 2 flashes two times, once every second, followed by a two second ...
Troubleshooting Guide
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...the power supply. 4. Replace the system board. Reseat DIMMs. Power on the system. A-16 www.hp.com Troubleshooting Guide Replace the system board. Power on the error. Replace the device that is causing the problem by removing ALL attached devices (such as hard, diskette..., once every second, followed by a two second pause. 5 Pre-video memory 1. POST Error Messages Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. 4 Power...
...the power supply. 4. Replace the system board. Reseat DIMMs. Power on the system. A-16 www.hp.com Troubleshooting Guide Replace the system board. Power on the error. Replace the device that is causing the problem by removing ALL attached devices (such as hard, diskette..., once every second, followed by a two second pause. 5 Pre-video memory 1. POST Error Messages Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. 4 Power...
Troubleshooting Guide
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....hp.com A-17 Proper voltage setting depends on the Documentation CD. 2. Replace the system board. 3. Check each graphics card by a two second pause. 9 System powers on the system to located on bad checksum. 1. See the "ROM Flash" section of the power boot. Red ...second, followed by a two second pause. 10 Bad option card. 1. Replace the processor. POST Error Messages Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes seven times, once every second, followed by a two second pause. 7 System...
....hp.com A-17 Proper voltage setting depends on the Documentation CD. 2. Replace the system board. 3. Check each graphics card by a two second pause. 9 System powers on the system to located on bad checksum. 1. See the "ROM Flash" section of the power boot. Red ...second, followed by a two second pause. 10 Bad option card. 1. Replace the processor. POST Error Messages Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes seven times, once every second, followed by a two second pause. 7 System...
HP Business Desktop dx6100 Series Personal Computers Service Reference Guide, 3rd Edition
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...is running. Service Reference Guide, dx6100 361293-003 C-7 Processor thermal protection activated: A fan may occur before or during POST that do not necessarily have an error code or text message associated with ...panel LED codes as well as the audible codes that may be performed. ✎ Beeps will continue to the processor. Check to determine the front panel LED codes. ✎...; Recommended actions in which they should be blocked or not turning. None required. Red Power LED 2 flashes two times, once every second, followed by a two second pause. Open...
...is running. Service Reference Guide, dx6100 361293-003 C-7 Processor thermal protection activated: A fan may occur before or during POST that do not necessarily have an error code or text message associated with ...panel LED codes as well as the audible codes that may be performed. ✎ Beeps will continue to the processor. Check to determine the front panel LED codes. ✎...; Recommended actions in which they should be blocked or not turning. None required. Red Power LED 2 flashes two times, once every second, followed by a two second pause. Open...
HP Business Desktop dx6100 Series Personal Computers Service Reference Guide, 3rd Edition
Page 200
... the system board. For systems with HP memory. C-8 361293-003 Service Reference Guide, dx6100 For systems with a graphics card: Reseat the graphics card. Activity Red Power LED flashes four times, once ...every second, followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Beeps 4 5 6 7 8 Possible Cause Power failure (power supply is causing the failure. Pre-video memory error. Pre-video graphics error...
... the system board. For systems with HP memory. C-8 361293-003 Service Reference Guide, dx6100 For systems with a graphics card: Reseat the graphics card. Activity Red Power LED flashes four times, once ...every second, followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Beeps 4 5 6 7 8 Possible Cause Power failure (power supply is causing the failure. Pre-video memory error. Pre-video graphics error...
HP Business Desktop dx6100 Series Personal Computers Service Reference Guide, 3rd Edition
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.... 3. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. Cause Pre-video memory error. Replace third-party memory with a graphics card: 1. For systems with HP memory. 4. For systems with... integrated graphics, replace the system board. Invalid ROM based on the system. 2. Cables are not set properly. Service Reference Guide, dx6100...
.... 3. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. Cause Pre-video memory error. Replace third-party memory with a graphics card: 1. For systems with HP memory. 4. For systems with... integrated graphics, replace the system board. Invalid ROM based on the system. 2. Cables are not set properly. Service Reference Guide, dx6100...
HP Business Desktop dx6100 Series Personal Computers Service Reference Guide, 3rd Edition
Page 226
...type or speed or the new memory module is resolved. Insufficient memory error during POST is bad. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. You have run out of memory to isolate the faulty ... and that the memory modules have run the application. Solution Replace module with HP memory. 4. Check the application documentation to check memory configuration. No action required. Reseat DIMMs. 2. Replace DIMMs one at a time to run out of memory error. D-24 361293-003 Service Reference Guide, dx6100
...type or speed or the new memory module is resolved. Insufficient memory error during POST is bad. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. You have run out of memory to isolate the faulty ... and that the memory modules have run the application. Solution Replace module with HP memory. 4. Check the application documentation to check memory configuration. No action required. Reseat DIMMs. 2. Replace DIMMs one at a time to run out of memory error. D-24 361293-003 Service Reference Guide, dx6100
HP Business Desktop dx6100 Series Personal Computers Service Reference Guide, 3rd Edition
Page 232
Red Power LED flashes two times, once every second, followed by a two second pause. OR ...cooling fan is running. D-30 361293-003 Service Reference Guide, dx6100 None required. Press any key or move the mouse to RAM mode (select models only) or normal Suspend mode. Beeps stop after fifth iteration but is fully/properly seated or installed...that may be performed. Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Ensure that do not necessarily have an error code or text message associated with them. ✎ If you see ...
Red Power LED flashes two times, once every second, followed by a two second pause. OR ...cooling fan is running. D-30 361293-003 Service Reference Guide, dx6100 None required. Press any key or move the mouse to RAM mode (select models only) or normal Suspend mode. Beeps stop after fifth iteration but is fully/properly seated or installed...that may be performed. Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Ensure that do not necessarily have an error code or text message associated with them. ✎ If you see ...
HP Business Desktop dx6100 Series Personal Computers Service Reference Guide, 3rd Edition
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.... 4. Replace the system board. Power on the system. Service Reference Guide, dx6100 361293-003 D-31 Red Power LED flashes four times, once every second, followed by a two second pause and the computer beeps three times. Continue adding devices one device at a time to see that is...Open the hood and ensure the 4- Check if a device is causing the failure. Red Power LED flashes five times, once every second, followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). error. 2. Replace third-party memory with HP memory. 4.
.... 4. Replace the system board. Power on the system. Service Reference Guide, dx6100 361293-003 D-31 Red Power LED flashes four times, once every second, followed by a two second pause and the computer beeps three times. Continue adding devices one device at a time to see that is...Open the hood and ensure the 4- Check if a device is causing the failure. Red Power LED flashes five times, once every second, followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). error. 2. Replace third-party memory with HP memory. 4.
HP Business Desktop dx6100 Series Personal Computers Service Reference Guide, 3rd Edition
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...beeps eight times. Red Power LED flashes eight times, once every second, followed by a two second pause and the computer beeps seven times. Beeps.... Replace the processor. Beeps stop after fifth iteration but is resolved. 6 Pre-video graphics error. Beeps stop after fifth iteration but...Beeps Possible Cause Recommended Action Red Power LED flashes six times, once every second, followed by a two second pause and the computer beeps ...nine times. For systems with integrated graphics, replace the system board. Replace the system board. Replace the system board. Red...
...beeps eight times. Red Power LED flashes eight times, once every second, followed by a two second pause and the computer beeps seven times. Beeps.... Replace the processor. Beeps stop after fifth iteration but is resolved. 6 Pre-video graphics error. Beeps stop after fifth iteration but...Beeps Possible Cause Recommended Action Red Power LED flashes six times, once every second, followed by a two second pause and the computer beeps ...nine times. For systems with integrated graphics, replace the system board. Replace the system board. Replace the system board. Red...