HP Client Manager 6.1
Page 4
...F10 key. New Features in HP Client Manager up-to-date. • Improved WMI event handling on hp.com needed or link to the HP Instant Support knowledgebase for more productive in managing your computers. - Scan results identify HP SoftPaqs posted on newer desktops and workstations (...notebooks coming soon) 4 By quickly gathering information from all from the Altiris website at www.altiris.com/eval. Point-and-click to include non-HP computers. SSM, Diagnostics) used in ...
...F10 key. New Features in HP Client Manager up-to-date. • Improved WMI event handling on hp.com needed or link to the HP Instant Support knowledgebase for more productive in managing your computers. - Scan results identify HP SoftPaqs posted on newer desktops and workstations (...notebooks coming soon) 4 By quickly gathering information from all from the Altiris website at www.altiris.com/eval. Point-and-click to include non-HP computers. SSM, Diagnostics) used in ...
Getting Started
Page 21
... front panel LED codes. ✎ Recommended actions in the following table are listed in the order in which they should be performed. None www.hp.com 17 None Green Power LED flashes every two seconds. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light... (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. ✎ If you see flashing LEDs on a PS/2 keyboard, look ...
... front panel LED codes. ✎ Recommended actions in the following table are listed in the order in which they should be performed. None www.hp.com 17 None Green Power LED flashes every two seconds. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light... (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. ✎ If you see flashing LEDs on a PS/2 keyboard, look ...
Getting Started
Page 23
...into the connector on the system. 2. Continue adding devices one device at a time to ensure all devices are functioning properly. 4. If the system enters the POST, then power off and replace one at a time and repeat this procedure, until failure occurs. Replace third-party memory with... HP memory. 4. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes once every ...
...into the connector on the system. 2. Continue adding devices one device at a time to ensure all devices are functioning properly. 4. If the system enters the POST, then power off and replace one at a time and repeat this procedure, until failure occurs. Replace third-party memory with... HP memory. 4. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes once every ...
Getting Started - Business Desktops
Page 21
... section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. Computer on the front panel of the computer and refer to...
... section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. Computer on the front panel of the computer and refer to...
Getting Started - Business Desktops
Page 23
...supply cable is seated into the connector on your region. 2. Proper voltage setting depends on the system board. 3. Replace third-party memory with HP memory. 4. Replace the power supply. 5. Replace the system board. 19 Check if a device is causing the failure. If the system enters the... POST, then power off and replace one device at a time to ensure all devices are functioning properly. 4. Continue adding devices one at a time to...
...supply cable is seated into the connector on your region. 2. Proper voltage setting depends on the system board. 3. Replace third-party memory with HP memory. 4. Replace the power supply. 5. Replace the system board. 19 Check if a device is causing the failure. If the system enters the... POST, then power off and replace one device at a time to ensure all devices are functioning properly. 4. Continue adding devices one at a time to...
Troubleshooting Guide
Page 4
... DVD Problems 2-34 Solving DiskOnKey Problems 2-36 Solving Internet Access Problems 2-36 Solving Software Problems 2-40 Contacting Customer Support 2-41 A POST Error Messages POST Numeric Codes and Text Messages A-2 POST Diagnostic Front Panel LEDs and Audible Codes A-12 B Password Security and Resetting CMOS Resetting the Password Jumper B-2 Clearing and Resetting the ...Through Diagnostics for Windows C-2 Accessing DPS Through Computer Setup C-3 D Setting up Analog/Digital Audio Output Microsoft Windows 2000 D-1 Microsoft Windows XP D-2 Index iv www.hp.com Troubleshooting Guide
... DVD Problems 2-34 Solving DiskOnKey Problems 2-36 Solving Internet Access Problems 2-36 Solving Software Problems 2-40 Contacting Customer Support 2-41 A POST Error Messages POST Numeric Codes and Text Messages A-2 POST Diagnostic Front Panel LEDs and Audible Codes A-12 B Password Security and Resetting CMOS Resetting the Password Jumper B-2 Clearing and Resetting the ...Through Diagnostics for Windows C-2 Accessing DPS Through Computer Setup C-3 D Setting up Analog/Digital Audio Output Microsoft Windows 2000 D-1 Microsoft Windows XP D-2 Index iv www.hp.com Troubleshooting Guide
Troubleshooting Guide
Page 17
... problems. If you encounter problems with the limits for more information, refer to Part 15 of the computer or failure to Appendix A, "POST Error Messages." This equipment has been tested and found to comply with the computer, refer to the tables in this chapter for probable causes... For more information on choosing a workspace and creating a safe and comfortable work environment may appear on the screen during Power-On Self-Test (POST) at www.hp.com/ergo, for a Class B digital device, pursuant to Safety & Regulatory Information on the Web site at startup, refer to establish a ...
... problems. If you encounter problems with the limits for more information, refer to Part 15 of the computer or failure to Appendix A, "POST Error Messages." This equipment has been tested and found to comply with the computer, refer to the tables in this chapter for probable causes... For more information on choosing a workspace and creating a safe and comfortable work environment may appear on the screen during Power-On Self-Test (POST) at www.hp.com/ergo, for a Class B digital device, pursuant to Safety & Regulatory Information on the Web site at startup, refer to establish a ...
Troubleshooting Guide
Page 18
...recently installed new software, uninstall the software and see if the computer functions properly. ■ Refer to the comprehensive online technical support at www.hp.com/support ■ Refer to the following solutions before calling. ■ Spend time troubleshooting the problem with the service technician. 2-2 www... are having problems with the computer, try the following "Helpful Hints" section in this guide. ■ Run the Restore Plus! Refer to Appendix A, "POST Error Messages" for more information. ■ Run the Drive Protection System (DPS) Self-Test in Computer Setup.
...recently installed new software, uninstall the software and see if the computer functions properly. ■ Refer to the comprehensive online technical support at www.hp.com/support ■ Refer to the following solutions before calling. ■ Spend time troubleshooting the problem with the service technician. 2-2 www... are having problems with the computer, try the following "Helpful Hints" section in this guide. ■ Run the Restore Plus! Refer to Appendix A, "POST Error Messages" for more information. ■ Run the Drive Protection System (DPS) Self-Test in Computer Setup.
Troubleshooting Guide
Page 19
Refer to Appendix A, "POST Error Messages" for more information. ■ Turn up the brightness and contrast controls of the monitor if the monitor is dim. ■ Press and hold ...; Look for flashing LEDs on the keyboard or pressing the power button. If the system remains in suspend mode, shut down , unplug Troubleshooting Guide www.hp.com 2-3 If the system beeps, then the keyboard should be operating correctly. ■ Check all cable connections for loose connections or incorrect connections. ■ Wake...
Refer to Appendix A, "POST Error Messages" for more information. ■ Turn up the brightness and contrast controls of the monitor if the monitor is dim. ■ Press and hold ...; Look for flashing LEDs on the keyboard or pressing the power button. If the system remains in suspend mode, shut down , unplug Troubleshooting Guide www.hp.com 2-3 If the system beeps, then the keyboard should be operating correctly. ■ Check all cable connections for loose connections or incorrect connections. ■ Wake...
Troubleshooting Guide
Page 25
... every two seconds. Power on your region. 2. Contact an authorized service provider to ensure all devices are functioning properly. 4. Troubleshooting Guide www.hp.com 2-9 Open the hood and ensure the 4-wire power supply cable is causing the problem by a two second pause. Check if a device.... 3. Replace the system board. Continue adding devices one device at a time to replace the power supply. 5. If the system enters the POST, then power off and replace one at a time and repeat this procedure until failure occurs. Power failure (power supply is causing the failure....
... every two seconds. Power on your region. 2. Contact an authorized service provider to ensure all devices are functioning properly. 4. Troubleshooting Guide www.hp.com 2-9 Open the hood and ensure the 4-wire power supply cable is causing the problem by a two second pause. Check if a device.... 3. Replace the system board. Continue adding devices one device at a time to replace the power supply. 5. If the system enters the POST, then power off and replace one at a time and repeat this procedure until failure occurs. Power failure (power supply is causing the failure....
Troubleshooting Guide
Page 30
...both drives are set correctly. Run Computer Setup and enable the Primary and Secondary IDE (ATA) controllers in Storage > Storage Options. 2-14 www.hp.com Troubleshooting Guide The system may be loose. If necessary, reformat the hard disk. If the drive is a newly installed drive, enter Setup ...and try adding a POST delay under Advanced > Power-On. Drive not found (identified). Select File > Properties > Tools. Cable could be incorrect. If it is not listed, ...
...both drives are set correctly. Run Computer Setup and enable the Primary and Secondary IDE (ATA) controllers in Storage > Storage Options. 2-14 www.hp.com Troubleshooting Guide The system may be loose. If necessary, reformat the hard disk. If the drive is a newly installed drive, enter Setup ...and try adding a POST delay under Advanced > Power-On. Drive not found (identified). Select File > Properties > Tools. Cable could be incorrect. If it is not listed, ...
Troubleshooting Guide
Page 31
...Options. To do so, enter Setup and select Security > Restore Master Boot Record. Insert a bootable system diskette and restart. Troubleshooting Guide www.hp.com 2-15 Second Ultra ATA hard drive does not perform optimally. Both slow and fast UATA devices are using an 80-conductor cable. If...slowly immediately after booting to start from the diskette drive. The system is partitioned and formatted. Solution Run Computer Setup and increase the POST Delay in Computer Setup. Install system files for the drive type. Run Computer Setup and enable the hard drive entry in the Storage ...
...Options. To do so, enter Setup and select Security > Restore Master Boot Record. Insert a bootable system diskette and restart. Troubleshooting Guide www.hp.com 2-15 Second Ultra ATA hard drive does not perform optimally. Both slow and fast UATA devices are using an 80-conductor cable. If...slowly immediately after booting to start from the diskette drive. The system is partitioned and formatted. Solution Run Computer Setup and increase the POST Delay in Computer Setup. Install system files for the drive type. Run Computer Setup and enable the hard drive entry in the Storage ...
Troubleshooting Guide
Page 32
... (Continued) Problem Cause Computer will not start. Hard drive is damaged. To restart the computer, press the power button again. 2-16 www.hp.com Troubleshooting Guide See Appendix A, "POST Error Messages" to turn off the power. If this fails, press the power button for details. Attempt the normal Windows "Shut Down" procedure...
... (Continued) Problem Cause Computer will not start. Hard drive is damaged. To restart the computer, press the power button again. 2-16 www.hp.com Troubleshooting Guide See Appendix A, "POST Error Messages" to turn off the power. If this fails, press the power button for details. Attempt the normal Windows "Shut Down" procedure...
Troubleshooting Guide
Page 44
... the system. 2. Replace DIMMs one at a time to determine possible causes. 3. For systems with integrated graphics, replace the system board. 2-28 www.hp.com Troubleshooting Guide See Appendix A, "POST Error Messages" to isolate the faulty module. 3. Memory is installed incorrectly or is bad. Power LED flashes Red six times, once every second...
... the system. 2. Replace DIMMs one at a time to determine possible causes. 3. For systems with integrated graphics, replace the system board. 2-28 www.hp.com Troubleshooting Guide See Appendix A, "POST Error Messages" to isolate the faulty module. 3. Memory is installed incorrectly or is bad. Power LED flashes Red six times, once every second...
Troubleshooting Guide
Page 48
... error. Solution Replace module with the correct industry-standard device for the application. Check that support ECC memory, HP does not support mixing ECC and non-ECC memory. Insufficient memory error during POST is not seated properly. Otherwise, the system will not boot or does not function properly after installing additional memory...
... error. Solution Replace module with the correct industry-standard device for the application. Check that support ECC memory, HP does not support mixing ECC and non-ECC memory. Insufficient memory error during POST is not seated properly. Otherwise, the system will not boot or does not function properly after installing additional memory...
Troubleshooting Guide
Page 56
... have installed an operating system other than the factory-installed operating system, check to determine possible causes. Configuration files are corrupt. See Appendix A, "POST Error Messages" to be causing a problem. "Illegal Operation has Occurred" error message is certified by Microsoft for your version of Windows. System files...There is a conflict between applications. ■ Be sure that the software is displayed. Verify that all programs, and restart the computer. 2-40 www.hp.com Troubleshooting Guide Solution Observe the beeps and LED lights on the system.
... have installed an operating system other than the factory-installed operating system, check to determine possible causes. Configuration files are corrupt. See Appendix A, "POST Error Messages" to be causing a problem. "Illegal Operation has Occurred" error message is certified by Microsoft for your version of Windows. System files...There is a conflict between applications. ■ Be sure that the software is displayed. Verify that all programs, and restart the computer. 2-40 www.hp.com Troubleshooting Guide Solution Observe the beeps and LED lights on the system.
Troubleshooting Guide
Page 58
... Computer Setup, see the Computer Setup (F10) Utility Guide on a regularly scheduled basis. Troubleshooting Guide www.hp.com A-1 The speed at which the computer loads the operating system and the extent to which it is POST Message Disabled. Quick Boot is a fast startup process that you may also be enabled to run...
... Computer Setup, see the Computer Setup (F10) Utility Guide on a regularly scheduled basis. Troubleshooting Guide www.hp.com A-1 The speed at which the computer loads the operating system and the extent to which it is POST Message Disabled. Quick Boot is a fast startup process that you may also be enabled to run...
Troubleshooting Guide
Page 59
... expansion boards. 3. Replace the system board. 1. A-2 www.hp.com Troubleshooting Guide Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 5. POST Error Messages POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. ✎ The computer will beep once after a POST text message is displayed on the screen...
... expansion boards. 3. Replace the system board. 1. A-2 www.hp.com Troubleshooting Guide Clear CMOS. (See Appendix B, "Password Security and Resetting CMOS.") 5. POST Error Messages POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. ✎ The computer will beep once after a POST text message is displayed on the screen...
Troubleshooting Guide
Page 60
...properly. 3. If third-party memory has been added, test using HP-only memory. 4. RTC (real-time clock) battery may need to be replaced. CMOS jumper may need to be replaced. Troubleshooting Guide www.hp.com A-3 Restart the computer. 2. RTC (real-time clock) battery... may not be used to match processor and bus speeds (select models). POST Error Messages Numeric Codes and Text Messages (Continued) Code/Message...
...properly. 3. If third-party memory has been added, test using HP-only memory. 4. RTC (real-time clock) battery may need to be replaced. CMOS jumper may need to be replaced. Troubleshooting Guide www.hp.com A-3 Restart the computer. 2. RTC (real-time clock) battery... may not be used to match processor and bus speeds (select models). POST Error Messages Numeric Codes and Text Messages (Continued) Code/Message...
Troubleshooting Guide
Page 61
...3. Error code: XX, Memory Module Socket(s): XX A specific error has occurred in a memory device installed in its socket. 2. POST Error Messages Numeric Codes and Text Messages (Continued) Code/Message Probable Cause Recommended Action 201-Memory Error RAM failure. 1. Replace memory ...does not respond, replace it. 213-Incompatible Memory Module in Memory Socket(s) X, X, ... Verify proper memory module type. 2. A-4 www.hp.com Troubleshooting Guide Try another memory socket. 3. Try another memory socket. 3. Run Computer Setup or Windows utilities. 2. Replace faulty memory ...
...3. Error code: XX, Memory Module Socket(s): XX A specific error has occurred in a memory device installed in its socket. 2. POST Error Messages Numeric Codes and Text Messages (Continued) Code/Message Probable Cause Recommended Action 201-Memory Error RAM failure. 1. Replace memory ...does not respond, replace it. 213-Incompatible Memory Module in Memory Socket(s) X, X, ... Verify proper memory module type. 2. A-4 www.hp.com Troubleshooting Guide Try another memory socket. 3. Try another memory socket. 3. Run Computer Setup or Windows utilities. 2. Replace faulty memory ...