End User License Agreement
Page 1
... may not separate component parts of this EULA. DOWNLOADING, OR b. You may accompany the HP Product. You do not have Software Product into Your Computer's AGREE TO ALL TERMS AND temporary memory (RAM) for use of any portion of the Software Product which constitutes non-proprietary... HP software or software provided under public license by you subject to the terms and conditions of...
... may not separate component parts of this EULA. DOWNLOADING, OR b. You may accompany the HP Product. You do not have Software Product into Your Computer's AGREE TO ALL TERMS AND temporary memory (RAM) for use of any portion of the Software Product which constitutes non-proprietary... HP software or software provided under public license by you subject to the terms and conditions of...
Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
Page 29
... - ENWW Environmental Agency Notices 23 Table 2-2 Toxic and Hazardous Substances and Elements (continued) Part Name Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr(VI)) Memory X O O O I/O PCAs X O O O Power supply X O O O Keyboard X O O O Mouse X O O O Chassis/Other X O O O Fans X O O O Internal/External Media Reading X O O O Devices External Control Devices X O O O Cable X O O O Hard Disk Drive X O O O Display X X O O Polybrominated biphenyls (PBB) Polybrominated...
... - ENWW Environmental Agency Notices 23 Table 2-2 Toxic and Hazardous Substances and Elements (continued) Part Name Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr(VI)) Memory X O O O I/O PCAs X O O O Power supply X O O O Keyboard X O O O Mouse X O O O Chassis/Other X O O O Fans X O O O Internal/External Media Reading X O O O Devices External Control Devices X O O O Cable X O O O Hard Disk Drive X O O O Display X X O O Polybrominated biphenyls (PBB) Polybrominated...
HP Client Manager 6.1
Page 3
... enabled clients: Identify and inventory HP client computers that you to select from a set of client-side events, such as a chassis intrusion, disk drive error, battery status, thermal changes, and "walking assets" such as new or missing PCs, memory, battery, disk drives, CPUs, and monitors....from the client computers. • Client inventory: Includes detailed client information such as the chassis serial number, computer model number, memory size, operating system, CPU identification, and many more secure client infrastructure. For example, you can use HPCM to schedule the installation...
... enabled clients: Identify and inventory HP client computers that you to select from a set of client-side events, such as a chassis intrusion, disk drive error, battery status, thermal changes, and "walking assets" such as new or missing PCs, memory, battery, disk drives, CPUs, and monitors....from the client computers. • Client inventory: Includes detailed client information such as the chassis serial number, computer model number, memory size, operating system, CPU identification, and many more secure client infrastructure. For example, you can use HPCM to schedule the installation...
HP Client Manager 6.1
Page 4
... it works, you need to resolve the issues. - Information collected includes manufacturer, OS, language, processor, memory, and free disk space. • HP Tool Update Wizard provides an easy method to select and download SoftPaqs. Scan results identify HP SoftPaqs posted on computer components and view reports of HPCM and how it clear that...
... it works, you need to resolve the issues. - Information collected includes manufacturer, OS, language, processor, memory, and free disk space. • HP Tool Update Wizard provides an easy method to select and download SoftPaqs. Scan results identify HP SoftPaqs posted on computer components and view reports of HPCM and how it clear that...
HP Client Manager 6.1
Page 8
... be monitored varies by alerting you to change management by computer model. For example, you can specify that an e-mail be selected in order to memory changes, disk drive changes, or CPU changes. Health monitoring The partial screen capture below shows the events that can select the threshold values for free...
... be monitored varies by alerting you to change management by computer model. For example, you can specify that an e-mail be selected in order to memory changes, disk drive changes, or CPU changes. Health monitoring The partial screen capture below shows the events that can select the threshold values for free...
HP Client Manager 6.1
Page 9
Sample Diagnostics screen 9 Errors detected by the diagnostic software are performed on the memory, CPU, storage devices and I/O devices. The partial screen capture in this screen shot). Figure 6. Diagnostics Diagnostics are reported in the far right column (not shown in Figure 6 shows a typical diagnostics report.
Sample Diagnostics screen 9 Errors detected by the diagnostic software are performed on the memory, CPU, storage devices and I/O devices. The partial screen capture in this screen shot). Figure 6. Diagnostics Diagnostics are reported in the far right column (not shown in Figure 6 shows a typical diagnostics report.
Getting Started
Page 10
... encounter any problems during initial startup. ■ Hardware Reference Guide (PDF on library CD) Provides an overview of computers and includes information on RTC batteries, memory, and power supply. ■ Computer Setup (F10) Utility Guide (PDF on library CD) Provides instructions on using network interface controller (NIC) features preinstalled on select... diagnostic codes, as well as instructions for upgrading this series of the product hardware as well as information on running Computer Diagnostics for Windows. 6 www.hp.com
... encounter any problems during initial startup. ■ Hardware Reference Guide (PDF on library CD) Provides an overview of computers and includes information on RTC batteries, memory, and power supply. ■ Computer Setup (F10) Utility Guide (PDF on library CD) Provides instructions on using network interface controller (NIC) features preinstalled on select... diagnostic codes, as well as instructions for upgrading this series of the product hardware as well as information on running Computer Diagnostics for Windows. 6 www.hp.com
Getting Started
Page 20
...seated properly or is bad, or system board is bad. 1. Reseat the graphics card. Replace the system board. For systems with HP memory. 4. Memory is installed incorrectly or is bad. Replace the graphics card. 3. Replace DIMMs one at a time to determine possible causes. 3.... times. Reseat DIMMs. Power on the system. 2. Replace third-party memory with integrated graphics, replace the system board. 16 www.hp.com Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Getting Started Solving Hardware Installation...
...seated properly or is bad, or system board is bad. 1. Reseat the graphics card. Replace the system board. For systems with HP memory. 4. Memory is installed incorrectly or is bad. Replace the graphics card. 3. Replace DIMMs one at a time to determine possible causes. 3.... times. Reseat DIMMs. Power on the system. 2. Replace third-party memory with integrated graphics, replace the system board. 16 www.hp.com Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Getting Started Solving Hardware Installation...
Getting Started
Page 23
Continue adding devices one at a time and repeat this procedure, until failure occurs. www.hp.com 19 None Power failure (power supply is causing the failure. Pre-video memory error 1. Replace the system board. Reseat DIMMs. Power on the system. Check that is overloaded)...., then power off and replace one at a time to isolate faulty module. 3. Replace the system board. Replace third-party memory with HP memory. 4. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power ...
Continue adding devices one at a time and repeat this procedure, until failure occurs. www.hp.com 19 None Power failure (power supply is causing the failure. Pre-video memory error 1. Replace the system board. Reseat DIMMs. Power on the system. Check that is overloaded)...., then power off and replace one at a time to isolate faulty module. 3. Replace the system board. Replace third-party memory with HP memory. 4. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power ...
Getting Started - Business Desktops
Page 10
... definitions and "how to reconfigure or modify default settings for maintenance purposes or when installing new hardware devices. Desktop Management Guide (PDF on RTC batteries, memory, and power supply. Computer Setup (F10) Utility Guide (PDF on library CD) Provides instructions on using the Internet. Troubleshooting Guide (PDF on library CD) A comprehensive...
... definitions and "how to reconfigure or modify default settings for maintenance purposes or when installing new hardware devices. Desktop Management Guide (PDF on RTC batteries, memory, and power supply. Computer Setup (F10) Utility Guide (PDF on library CD) Provides instructions on using the Internet. Troubleshooting Guide (PDF on library CD) A comprehensive...
Getting Started - Business Desktops
Page 20
... graphics card. Replace the graphics card. 3. Replace the system board. Probable Cause Recommended Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. See "Interpreting diagnostic Lights and Audible Codes" to ...isolate faulty module. 3. Replace third-party memory with integrated graphics, replace the system board. 16 Replace the system board. For systems with HP memory. 4. Getting Started Solving Hardware Installation Problems Continued Problem Computer will not start...
... graphics card. Replace the graphics card. 3. Replace the system board. Probable Cause Recommended Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. See "Interpreting diagnostic Lights and Audible Codes" to ...isolate faulty module. 3. Replace third-party memory with integrated graphics, replace the system board. 16 Replace the system board. For systems with HP memory. 4. Getting Started Solving Hardware Installation Problems Continued Problem Computer will not start...
Getting Started - Business Desktops
Page 23
...Replace DIMMs one at a time and repeat this procedure, until failure occurs. Check that is overloaded). 1. Replace the system board. Pre-video memory error 1. Replace the system board. 19 Open the hood and ensure the 4wire power supply cable is causing the problem by a two second ...the appropriate voltage. Power failure (power supply is causing the failure. Reseat DIMMs. Power on your region. 2. Replace third-party memory with HP memory. 4. Proper voltage setting depends on the system. 2. Replace the device that the voltage selector, located on the system.
...Replace DIMMs one at a time and repeat this procedure, until failure occurs. Check that is overloaded). 1. Replace the system board. Pre-video memory error 1. Replace the system board. 19 Open the hood and ensure the 4wire power supply cable is causing the problem by a two second ...the appropriate voltage. Power failure (power supply is causing the failure. Reseat DIMMs. Power on your region. 2. Replace third-party memory with HP memory. 4. Proper voltage setting depends on the system. 2. Replace the device that the voltage selector, located on the system.
Troubleshooting Guide
Page 4
Contents Solving Memory Problems 2-32 Solving Processor Problems 2-33 Solving CD-ROM and DVD Problems 2-34 Solving DiskOnKey Problems 2-36 Solving Internet Access Problems 2-36 Solving Software Problems 2-... DPS Through Diagnostics for Windows C-2 Accessing DPS Through Computer Setup C-3 D Setting up Analog/Digital Audio Output Microsoft Windows 2000 D-1 Microsoft Windows XP D-2 Index iv www.hp.com Troubleshooting Guide
Contents Solving Memory Problems 2-32 Solving Processor Problems 2-33 Solving CD-ROM and DVD Problems 2-34 Solving DiskOnKey Problems 2-36 Solving Internet Access Problems 2-36 Solving Software Problems 2-... DPS Through Diagnostics for Windows C-2 Accessing DPS Through Computer Setup C-3 D Setting up Analog/Digital Audio Output Microsoft Windows 2000 D-1 Microsoft Windows XP D-2 Index iv www.hp.com Troubleshooting Guide
Troubleshooting Guide
Page 9
... about each ■ Storage-Storage drives in system and information about each ■ Graphics-Graphics system information ■ Memory-System board and Windows memory information ■ Multimedia-Optical storage (CD, DVD, and so on) and audio information ■ Windows-Windows information ...■ Architecture-PCI Device information ■ Resources-IRQ, I/O, and Memory Map information ■ Health-Status of system temperature and hard drives ■ Miscellaneous-CMOS, DMI, BIOS, System, Product Name, and ...
... about each ■ Storage-Storage drives in system and information about each ■ Graphics-Graphics system information ■ Memory-System board and Windows memory information ■ Multimedia-Optical storage (CD, DVD, and so on) and audio information ■ Windows-Windows information ...■ Architecture-PCI Device information ■ Resources-IRQ, I/O, and Memory Map information ■ Health-Status of system temperature and hard drives ■ Miscellaneous-CMOS, DMI, BIOS, System, Product Name, and ...
Troubleshooting Guide
Page 13
... easy identification of the system. The information can be saved as the ROM, asset tag, processor, physical drives, PCI devices, memory, graphics, operating system version number, operating system parameters, and the operating system startup files and displays it. The information obtained by... present in the cpqdiags directory, the Base.log file is the first step in maximizing the computer availability. Troubleshooting Guide www.hp.com 1-9 It gathers critical hardware and software information from various computer subsystems to give a complete view of problems without taking...
... easy identification of the system. The information can be saved as the ROM, asset tag, processor, physical drives, PCI devices, memory, graphics, operating system version number, operating system parameters, and the operating system startup files and displays it. The information obtained by... present in the cpqdiags directory, the Base.log file is the first step in maximizing the computer availability. Troubleshooting Guide www.hp.com 1-9 It gathers critical hardware and software information from various computer subsystems to give a complete view of problems without taking...
Troubleshooting Guide
Page 17
... chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the limits for probable causes and recommended solutions. ✎ For information on specific error... or failure to establish a safe and comfortable work environment may appear on the screen during Power-On Self-Test (POST) at www.hp.com/ergo, for more information, refer to Safety & Regulatory Information on choosing a workspace and creating a safe and comfortable work environment....
... chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the limits for probable causes and recommended solutions. ✎ For information on specific error... or failure to establish a safe and comfortable work environment may appear on the screen during Power-On Self-Test (POST) at www.hp.com/ergo, for more information, refer to Safety & Regulatory Information on choosing a workspace and creating a safe and comfortable work environment....
Troubleshooting Guide
Page 40
Solving Printer Problems Problem Cause Printer will not turn it is empty. The cables may be connected properly. Printer memory may not be overloaded. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is online. 1. Run printer self-test.... Printer may not have failed. Reset the printer by turning it off for one minute, then turn on. Select online. 2-24 www.hp.com Troubleshooting Guide Troubleshooting Without Diagnostics Solving Printer Problems If you may have made the connection to the printer. The correct printer drivers for the...
Solving Printer Problems Problem Cause Printer will not turn it is empty. The cables may be connected properly. Printer memory may not be overloaded. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is online. 1. Run printer self-test.... Printer may not have failed. Reset the printer by turning it off for one minute, then turn on. Select online. 2-24 www.hp.com Troubleshooting Guide Troubleshooting Without Diagnostics Solving Printer Problems If you may have made the connection to the printer. The correct printer drivers for the...
Troubleshooting Guide
Page 44
...flashes Red five times, once every second, followed by a two second pause, and the computer beeps six times. For systems with HP memory. 4. Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Cause Solution Computer will not start. See Appendix A, "POST Error ... board is bad. 1. If you are using the correct memory modules and to verify the proper installation. 2. Review the documentation that came with integrated graphics, replace the system board. 2-28 www.hp.com Troubleshooting Guide Reseat DIMMs. Power on the system. ...
...flashes Red five times, once every second, followed by a two second pause, and the computer beeps six times. For systems with HP memory. 4. Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Cause Solution Computer will not start. See Appendix A, "POST Error ... board is bad. 1. If you are using the correct memory modules and to verify the proper installation. 2. Review the documentation that came with integrated graphics, replace the system board. 2-28 www.hp.com Troubleshooting Guide Reseat DIMMs. Power on the system. ...
Troubleshooting Guide
Page 48
...grade for the application. The memory modules may not be set up correctly. Use the Device Manager to determine the memory requirements. Check the application documentation to check memory configuration. You have run out of memory to the computer. 2-32 www.hp.com Troubleshooting Guide On some... (TSRs) are listed in the following table. Ä CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Insufficient memory error during POST is not seated properly. Otherwise, the system will not boot or does not function ...
...grade for the application. The memory modules may not be set up correctly. Use the Device Manager to determine the memory requirements. Check the application documentation to check memory configuration. You have run out of memory to the computer. 2-32 www.hp.com Troubleshooting Guide On some... (TSRs) are listed in the following table. Ä CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Insufficient memory error during POST is not seated properly. Otherwise, the system will not boot or does not function ...
Troubleshooting Guide
Page 49
... to the computer is not seated properly or not installed. Reseat the processor. Solution 1. Replace the system board. Processor is not blocked. 2. Replace third-party memory with HP memory. 4. Check to isolate the faulty module. 3. Solving Processor Problems Problem Cause Poor performance is present. 2. Reseat DIMMs. Power on...
... to the computer is not seated properly or not installed. Reseat the processor. Solution 1. Replace the system board. Processor is not blocked. 2. Replace third-party memory with HP memory. 4. Check to isolate the faulty module. 3. Solving Processor Problems Problem Cause Poor performance is present. 2. Reseat DIMMs. Power on...