Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
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...this energy savings, the Power Management feature has been preset to promote energy efficiency and reduce air pollution through the Microsoft Windows Power Management feature. HP computers marked with monitors that is by a network signal. The ENERGY STAR Computers Program was created by the EPA....Desktops Thin Clients Workstations Operating System XP Vista Windows 7 Windows Server 2008 R2 Computer 15 minutes 15 minutes 30 minutes 15 minutes 15 minutes Not applicable 30 minutes Monitor 15 minutes 15 minutes 10 minutes 15 minutes 10 minutes 15 minutes 15 minutes Both the computer ...
...this energy savings, the Power Management feature has been preset to promote energy efficiency and reduce air pollution through the Microsoft Windows Power Management feature. HP computers marked with monitors that is by a network signal. The ENERGY STAR Computers Program was created by the EPA....Desktops Thin Clients Workstations Operating System XP Vista Windows 7 Windows Server 2008 R2 Computer 15 minutes 15 minutes 30 minutes 15 minutes 15 minutes Not applicable 30 minutes Monitor 15 minutes 15 minutes 10 minutes 15 minutes 10 minutes 15 minutes 15 minutes Both the computer ...
HP Client Manager 6.1
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...commonly-used tasks, as a free download from the Altiris Web site. HPCM is described in detail in Figure 10. Installing HPCM is available for HP client computers as shown in the HP Client Manager 6.1 Product Guide, which will walk you can be downloaded from the Web site and the Product ...quick links to install it and use of HPCM in a simple workgroup environment consisting of one Microsoft Windows server and just one client computer. From the URL above, scroll down to HP Client Manager Software and then click Product Guide to focus on your production environment. When you to...
...commonly-used tasks, as a free download from the Altiris Web site. HPCM is described in detail in Figure 10. Installing HPCM is available for HP client computers as shown in the HP Client Manager 6.1 Product Guide, which will walk you can be downloaded from the Web site and the Product ...quick links to install it and use of HPCM in a simple workgroup environment consisting of one Microsoft Windows server and just one client computer. From the URL above, scroll down to HP Client Manager Software and then click Product Guide to focus on your production environment. When you to...
Troubleshooting Guide
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Contents 1 Computer Diagnostic Features Diagnostics for Windows 1-1 Detecting Diagnostics for Windows 1-2 Installing Diagnostics for Windows 1-3 Using Categories in Diagnostics for Windows 1-4 Running Diagnostic Tests in Diagnostics for Windows 1-6 Configuration Record 1-9 Installing Configuration Record 1-10 Running Configuration Record 1-10 Remote Diagnostics Enabling Agent 1-11 Installing or Upgrading Remote Diagnostics Enabling Agent...Keyboard and Mouse Problems 2-25 Solving Hardware Installation Problems 2-27 Solving Network Problems 2-29 Troubleshooting Guide www.hp.com iii
Contents 1 Computer Diagnostic Features Diagnostics for Windows 1-1 Detecting Diagnostics for Windows 1-2 Installing Diagnostics for Windows 1-3 Using Categories in Diagnostics for Windows 1-4 Running Diagnostic Tests in Diagnostics for Windows 1-6 Configuration Record 1-9 Installing Configuration Record 1-10 Running Configuration Record 1-10 Remote Diagnostics Enabling Agent 1-11 Installing or Upgrading Remote Diagnostics Enabling Agent...Keyboard and Mouse Problems 2-25 Solving Hardware Installation Problems 2-27 Solving Network Problems 2-29 Troubleshooting Guide www.hp.com iii
Troubleshooting Guide
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... button to save the error information in case you may be able to contact an authorized dealer, reseller, or service provider for Windows, click File, then click Exit. 1-8 www.hp.com Troubleshooting Guide Click Print or save an Error tab report. 8. To exit Diagnostics for assistance. 11. To print a test report: ❏... errors are found on the Error tab, select the Error tab Print button. 9. By following the recommended actions, you need to solve some problems yourself. 10.
... button to save the error information in case you may be able to contact an authorized dealer, reseller, or service provider for Windows, click File, then click Exit. 1-8 www.hp.com Troubleshooting Guide Click Print or save an Error tab report. 8. To exit Diagnostics for assistance. 11. To print a test report: ❏... errors are found on the Error tab, select the Error tab Print button. 9. By following the recommended actions, you need to solve some problems yourself. 10.
Troubleshooting Guide
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... Only. To exit Configuration Record, click File, then click Exit. 1-10 www.hp.com Troubleshooting Guide To save the information in the Control Panel. ❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select Configuration Record. ❏ In Windows XP Home and Windows XP Professional, select Start > Control Panel > Performance and Maintenance, then...
... Only. To exit Configuration Record, click File, then click Exit. 1-10 www.hp.com Troubleshooting Guide To save the information in the Control Panel. ❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select Configuration Record. ❏ In Windows XP Home and Windows XP Professional, select Start > Control Panel > Performance and Maintenance, then...
Troubleshooting Guide
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... your ISP for having your browser remember some programs will be on .) The CAT5 10/100 cable is disconnected. Double-click Internet Options. 3. Log on to your Web browser. Troubleshooting Guide www.hp.com 2-37 On the General tab, click the Delete Cookies button. Select Start >...are corrupted. (A "cookie" is not configured properly. This is not available or has been interrupted due to bad weather. Windows XP 1. Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (continued...
... your ISP for having your browser remember some programs will be on .) The CAT5 10/100 cable is disconnected. Double-click Internet Options. 3. Log on to your Web browser. Troubleshooting Guide www.hp.com 2-37 On the General tab, click the Delete Cookies button. Select Start >...are corrupted. (A "cookie" is not configured properly. This is not available or has been interrupted due to bad weather. Windows XP 1. Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (continued...
Troubleshooting Guide
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...the Properties tab. 6. Click the "+" next to Audio Devices to open up Analog/Digital Audio Output Microsoft Windows XP 1. Highlight the appropriate driver by clicking it . 7. D-2 www.hp.com Troubleshooting Guide Click OK to the desired setting. 11. Click Start > Control Panel and then double-...click the Sounds, Speech, and Audio Devices icon. 2. Change the Output Mode to close the Properties panel. 12. Click Settings. 10. Close the Control Panel...
...the Properties tab. 6. Click the "+" next to Audio Devices to open up Analog/Digital Audio Output Microsoft Windows XP 1. Highlight the appropriate driver by clicking it . 7. D-2 www.hp.com Troubleshooting Guide Click OK to the desired setting. 11. Click Start > Control Panel and then double-...click the Sounds, Speech, and Audio Devices icon. 2. Change the Output Mode to close the Properties panel. 12. Click Settings. 10. Close the Control Panel...
Troubleshooting Guide
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...up B-1 button B-1, B-3 clearing and resetting B-3 computer pauses 2-5 Configuration Record Utility installing 1-10 overview 1-9 running 1-10 Customer Support 2-2, 2-41 D date and time display 2-5 Diagnostics for Windows detecting 1-2 installing 1-3 Menu Bar 1-5 overview 1-1 running tests 1-6 Tool Bar 1-5 disk controller failure A-10 Index Drive Protection System (DPS) accessing C-2 overview C-1 E error codes A-1 F flashing ... 2-3 L LEDs blinking power A-12 blinking PS/2 keyboard A-12 M memory error codes A-3, A-4 solving problems 2-32 MIDI port A-9 Troubleshooting Guide www.hp.com Index-1
...up B-1 button B-1, B-3 clearing and resetting B-3 computer pauses 2-5 Configuration Record Utility installing 1-10 overview 1-9 running 1-10 Customer Support 2-2, 2-41 D date and time display 2-5 Diagnostics for Windows detecting 1-2 installing 1-3 Menu Bar 1-5 overview 1-1 running tests 1-6 Tool Bar 1-5 disk controller failure A-10 Index Drive Protection System (DPS) accessing C-2 overview C-1 E error codes A-1 F flashing ... 2-3 L LEDs blinking power A-12 blinking PS/2 keyboard A-12 M memory error codes A-3, A-4 solving problems 2-32 MIDI port A-9 Troubleshooting Guide www.hp.com Index-1
Desktop Management Guide
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... key again to a D510 e-pc. 1. Click File > Restore from a D510 Ultra-slim Desktop to access the utility. 3. Turn on the screen. 10 www.hp.com Desktop Management Guide Press the F10 key as soon as the monitor light turns green. File system corruption may result if source and target... computers are in Windows, click Start > Shut Down > Restart the Computer. 2. Select a setup configuration to be configured. Press the F10 key as ...
... key again to a D510 e-pc. 1. Click File > Restore from a D510 Ultra-slim Desktop to access the utility. 3. Turn on the screen. 10 www.hp.com Desktop Management Guide Press the F10 key as soon as the monitor light turns green. File system corruption may result if source and target... computers are in Windows, click Start > Shut Down > Restart the Computer. 2. Select a setup configuration to be configured. Press the F10 key as ...
Desktop Management Guide
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... press the F10 key again to copy. File system corruption may result if source and target computers are in Windows 2000. Otherwise, a bootable diskette must turn the computer off, then on page 10). 1. A bootable diskette is required for copying to a single computer instead (see "Copying to create a... bootable USB flash media device. If Windows 9x or Windows XP is model-specific. For example, do not press the F10 key at the appropriate time, you are not the same model. Copying to a D510 e-pc. Desktop Management Guide www.hp.com 11 Restart the computer when the ...
... press the F10 key again to copy. File system corruption may result if source and target computers are in Windows 2000. Otherwise, a bootable diskette must turn the computer off, then on page 10). 1. A bootable diskette is required for copying to a single computer instead (see "Copying to create a... bootable USB flash media device. If Windows 9x or Windows XP is model-specific. For example, do not press the F10 key at the appropriate time, you are not the same model. Copying to a D510 e-pc. Desktop Management Guide www.hp.com 11 Restart the computer when the ...
Desktop Management Guide
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... want to keep from your Drive Key. 13. Copy any files you want to proceed. Desktop Management Guide www.hp.com 15 At the A:\ prompt, enter FORMAT /S X: where X represents the drive letter noted before. Ä...will boot to the Drive Key as drive C. ✎ The default boot order varies from Windows 9x, you may see a brief Windows logo screen. The computer will format the Drive Key, add the system files, and ask...Press Enter for example, the system's internal hard drive). 10. Desktop Management Guide After the system files have been transferred, SYS will display one if desired. 12.
... want to keep from your Drive Key. 13. Copy any files you want to proceed. Desktop Management Guide www.hp.com 15 At the A:\ prompt, enter FORMAT /S X: where X represents the drive letter noted before. Ä...will boot to the Drive Key as drive C. ✎ The default boot order varies from Windows 9x, you may see a brief Windows logo screen. The computer will format the Drive Key, add the system files, and ask...Press Enter for example, the system's internal hard drive). 10. Desktop Management Guide After the system files have been transferred, SYS will display one if desired. 12.
Desktop Management Guide
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... the Basic User Password is required to select it, then click Next. 7. If you are using Windows XP Professional or Home Edition, click Start > All Programs > HP ProtectTools Embedded Security Tools > User Initialization Wizard. Click Next. 3. Click Next to confirm settings. ...Certificate. 8. Click Finish. 10. Select the appropriate Security Features and click Next. 6. Restart the computer. 34 www.hp.com Desktop Management Guide If the User Initialization Wizard is not open: If you are using Windows 2000, click Start > Programs > HP ProtectTools Embedded Security Tools > ...
... the Basic User Password is required to select it, then click Next. 7. If you are using Windows XP Professional or Home Edition, click Start > All Programs > HP ProtectTools Embedded Security Tools > User Initialization Wizard. Click Next. 3. Click Next to confirm settings. ...Certificate. 8. Click Finish. 10. Select the appropriate Security Features and click Next. 6. Restart the computer. 34 www.hp.com Desktop Management Guide If the User Initialization Wizard is not open: If you are using Windows 2000, click Start > Programs > HP ProtectTools Embedded Security Tools > ...
Desktop Management Guide
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... settings. 38. If you are using Windows XP Professional or Home Edition, click Start > All Programs > HP ProtectTools Embedded Security Tools > User Initialization Wizard. Click Next. 42. If you are using Windows 2000, click Start > Programs > HP ProtectTools Embedded Security Tools > User Initialization ... Embedded Security restoration. This will start the HP ProtectTools Embedded Security Initialization Wizard. 31. Click Next. 36. Click the machine to step 10. If the wizard announces that user, then click Next. 38 www.hp.com Desktop Management Guide Select a user,...
... settings. 38. If you are using Windows XP Professional or Home Edition, click Start > All Programs > HP ProtectTools Embedded Security Tools > User Initialization Wizard. Click Next. 42. If you are using Windows 2000, click Start > Programs > HP ProtectTools Embedded Security Tools > User Initialization ... Embedded Security restoration. This will start the HP ProtectTools Embedded Security Initialization Wizard. 31. Click Next. 36. Click the machine to step 10. If the wizard announces that user, then click Next. 38 www.hp.com Desktop Management Guide Select a user,...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
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...follow the instructions that appear on the system hardware configuration. Service Reference Guide, d300, dx6050 319865-008 1-1 During this process, do so. 1.0.1 Installing or Upgrading Device Drivers...the operating system for the devices. The I386 directory and its subdirectories provide the HP- Click Start > Programs > Accessories > System Tools > Backup. 2. Press Enter...-Windows 2000 1. Turning off your computer until the operating system is automatically installed. This takes approximately 10 minutes, depending on the screen. 1.0.3 Using the Emergency Repair Diskette-Windows...
...follow the instructions that appear on the system hardware configuration. Service Reference Guide, d300, dx6050 319865-008 1-1 During this process, do so. 1.0.1 Installing or Upgrading Device Drivers...the operating system for the devices. The I386 directory and its subdirectories provide the HP- Click Start > Programs > Accessories > System Tools > Backup. 2. Press Enter...-Windows 2000 1. Turning off your computer until the operating system is automatically installed. This takes approximately 10 minutes, depending on the screen. 1.0.3 Using the Emergency Repair Diskette-Windows...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
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... can access Diagnostics for automatically identifying and comparing configuration changes, and has the ability to display more detailed information and recommended actions. 10. If the original Base.log file is present in the cpqdiags directory, the Base.log file is on the Error tab, select...displayed next to the Now.log file in a split window with the differences between the two highlighted in the left or right window, select File > Save Window File and then select Left Window File or Right Window File. Click Start > HP Information Center > Configuration Record. The default view is Show...
... can access Diagnostics for automatically identifying and comparing configuration changes, and has the ability to display more detailed information and recommended actions. 10. If the original Base.log file is present in the cpqdiags directory, the Base.log file is on the Error tab, select...displayed next to the Now.log file in a split window with the differences between the two highlighted in the left or right window, select File > Save Window File and then select Left Window File or Right Window File. Click Start > HP Information Center > Configuration Record. The default view is Show...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
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...SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network ..., dx6050 319865-008 4-9 Drive/Partition Capacity Limits File System FAT 32 FAT 32 NTFS NTFS Controller Type ATA SCSI ATA SCSI Operating System Windows 2000/ XP Windows 2000/ XP Windows NT/2000/XP Windows NT...Legacy Mode • SATA in the way that drive sizes are bytes to the base 10 while calculations by Microsoft are calculated, the size reported by the operating system may therefore be...
...SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network ..., dx6050 319865-008 4-9 Drive/Partition Capacity Limits File System FAT 32 FAT 32 NTFS NTFS Controller Type ATA SCSI ATA SCSI Operating System Windows 2000/ XP Windows 2000/ XP Windows NT/2000/XP Windows NT...Legacy Mode • SATA in the way that drive sizes are bytes to the base 10 while calculations by Microsoft are calculated, the size reported by the operating system may therefore be...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
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... board is safe to handle, then proceed. 6-26 319865-008 Service Reference Guide, d300, dx6050 Test the bond of the heatsink by design, it from the processor at this time. Never...up the heatsink/processor assembly. 6. Turn on the computer and repeatedly press the F10 key to step 10. Removal and Replacement Procedures- Proceed to enter the Computer Setup utility. Prepare the computer for disassembly ...loaded. ✎ If the computer cannot be used to work on . ✎ Do not allow Windows to load as , by twisting it is turned on (Section 6.4, "Access Panel"). 3. Never use...
... board is safe to handle, then proceed. 6-26 319865-008 Service Reference Guide, d300, dx6050 Test the bond of the heatsink by design, it from the processor at this time. Never...up the heatsink/processor assembly. 6. Turn on the computer and repeatedly press the F10 key to step 10. Removal and Replacement Procedures- Proceed to enter the Computer Setup utility. Prepare the computer for disassembly ...loaded. ✎ If the computer cannot be used to work on . ✎ Do not allow Windows to load as , by twisting it is turned on (Section 6.4, "Access Panel"). 3. Never use...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
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...compress the retaining spring to handle, then proceed. 7-32 319865-008 Service Reference Guide, d300, dx6050 Never pull the heatsink straight out. 5. Exit the Setup utility and turn off the computer before... the operating system loads. 7. Tap the heatsink to step 10. Disconnect the heatsink fan cable from the system board. Ä CAUTION: Always use a ..., by twisting it from the processor while the computer is turned on. ✎ Do not allow Windows to remove a heatsink. If it is cool enough to prevent damaging the system board. Slim Tower ...
...compress the retaining spring to handle, then proceed. 7-32 319865-008 Service Reference Guide, d300, dx6050 Never pull the heatsink straight out. 5. Exit the Setup utility and turn off the computer before... the operating system loads. 7. Tap the heatsink to step 10. Disconnect the heatsink fan cable from the system board. Ä CAUTION: Always use a ..., by twisting it from the processor while the computer is turned on. ✎ Do not allow Windows to remove a heatsink. If it is cool enough to prevent damaging the system board. Slim Tower ...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
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..., the "cable" LED light on the front of the cable/DSL modem will be on .) The CAT5 10/100 cable is not available or has been interrupted due to bad weather. Windows 2000 1. Double-click Internet Options. 3. On the General tab, click the Delete Cookies button. Contact the ... Problem Cause Solution Unable to connect to the Internet. (continued) Cable/DSL service is disconnected. D-24 319865-008 Service Reference Guide, d300, dx6050 Connect the CAT5 10/100 cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the...
..., the "cable" LED light on the front of the cable/DSL modem will be on .) The CAT5 10/100 cable is not available or has been interrupted due to bad weather. Windows 2000 1. Double-click Internet Options. 3. On the General tab, click the Delete Cookies button. Contact the ... Problem Cause Solution Unable to connect to the Internet. (continued) Cable/DSL service is disconnected. D-24 319865-008 Service Reference Guide, d300, dx6050 Connect the CAT5 10/100 cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
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...181;T removal and replacement 6-4 access to computer, controlling 3-8 advanced, Computer Setup heading 2-10 AGP card DT removal and replacement 8-13 µT removal and replacement 6-13 pin ... pinouts PATA data 4-2 PATA power 4-2 SATA data 4-1 SATA power 4-2 categories, Diagnostics for Windows 2-14 cautions AC power 5-1 adding devices 1-1 batteries 5-8 cables 5-8 cooling fan 5-7 FailSafe ...software 3-1 computer cleaning 5-5 computer pauses D-2 Computer Setup heading advanced 2-10 file 2-4 security 2-7 storage 2-4 utilities 2-3 Computer Setup Utilities 3-6 Configuration Record Utility 2-17...
...181;T removal and replacement 6-4 access to computer, controlling 3-8 advanced, Computer Setup heading 2-10 AGP card DT removal and replacement 8-13 µT removal and replacement 6-13 pin ... pinouts PATA data 4-2 PATA power 4-2 SATA data 4-1 SATA power 4-2 categories, Diagnostics for Windows 2-14 cautions AC power 5-1 adding devices 1-1 batteries 5-8 cables 5-8 cooling fan 5-7 FailSafe ...software 3-1 computer cleaning 5-5 computer pauses D-2 Computer Setup heading advanced 2-10 file 2-4 security 2-7 storage 2-4 utilities 2-3 Computer Setup Utilities 3-6 Configuration Record Utility 2-17...