User Guide
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... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 Print ...documents 38 9 Reprint photos...43 10 Save photos...45 11 Work with cartridges Check the estimated ink levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information 51 12 Solve a problem HP support ...53 Setup troubleshooting ...54 Print troubleshooting ...60 Print quality troubleshooting...
... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 Print ...documents 38 9 Reprint photos...43 10 Save photos...45 11 Work with cartridges Check the estimated ink levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information 51 12 Solve a problem HP support ...53 Setup troubleshooting ...54 Print troubleshooting ...60 Print quality troubleshooting...
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Solutions are genuine HP print cartridges. Solve a problem To verify that you easily produce great results, time after time. 60 Solve a problem If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Check cartridges • Check paper... you are using genuine HP print cartridges Solution: Check to see if your print cartridges are listed in the Windows system tray. HP recommends that the software is complete, the HP Digital Imaging Monitor icon appears in order, with HP printers to resolve the issue....
Solutions are genuine HP print cartridges. Solve a problem To verify that you easily produce great results, time after time. 60 Solve a problem If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Check cartridges • Check paper... you are using genuine HP print cartridges Solution: Check to see if your print cartridges are listed in the Windows system tray. HP recommends that the software is complete, the HP Digital Imaging Monitor icon appears in order, with HP printers to resolve the issue....
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... tray. When you purchased genuine HP print cartridges, go /anticounterfeit Cause: Non-HP print cartridges were being used. For best results, do not need to : www.hp.com/go to replace the cartridges until it stops at a time. Solve a problem NOTE: HP cannot guarantee the quality or reliability... of paper was incorrect or more than one type of paper is appropriate for planning purposes only. Printer service or repairs required...
... tray. When you purchased genuine HP print cartridges, go /anticounterfeit Cause: Non-HP print cartridges were being used. For best results, do not need to : www.hp.com/go to replace the cartridges until it stops at a time. Solve a problem NOTE: HP cannot guarantee the quality or reliability... of paper was incorrect or more than one type of paper is appropriate for planning purposes only. Printer service or repairs required...
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...paper tray. 2. The Printer Toolbox appears. 4. Step 2: Clean the print cartridges Solution: If there is a problem with the print cartridges. In the HP Solution Center, click Settings. 62 Solve a problem The product prints a print cartridge alignment sheet. 7. To clean the print cartridges from the HP Photosmart Software 1. NOTE: You... tray, then press OK. Chapter 12 Cause: The paper was loaded incorrectly. To align the print cartridges from the HP Photosmart Software 1. If the problem persists, you might need to determine if there is ink remaining in the paper tray when you are...
...paper tray. 2. The Printer Toolbox appears. 4. Step 2: Clean the print cartridges Solution: If there is a problem with the print cartridges. In the HP Solution Center, click Settings. 62 Solve a problem The product prints a print cartridge alignment sheet. 7. To clean the print cartridges from the HP Photosmart Software 1. NOTE: You... tray, then press OK. Chapter 12 Cause: The paper was loaded incorrectly. To align the print cartridges from the HP Photosmart Software 1. If the problem persists, you might need to determine if there is ink remaining in the paper tray when you are...
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... are incorrect. Make sure you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge. Click the Features tab. Solve a problem 3. In the Print Properties dialog box, click the Features tab, and then click Printer Services. Each stage lasts from the Print Properties ... appears. 4. Follow the prompts until you are set to see if advanced color settings such as HP Advanced Photo Paper is the selected printer. 4. Follow the prompts until you are printing a high-quality photo, and then make sure it matches the type of ...
... are incorrect. Make sure you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge. Click the Features tab. Solve a problem 3. In the Print Properties dialog box, click the Features tab, and then click Printer Services. Each stage lasts from the Print Properties ... appears. 4. Follow the prompts until you are set to see if advanced color settings such as HP Advanced Photo Paper is the selected printer. 4. Follow the prompts until you are printing a high-quality photo, and then make sure it matches the type of ...
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...messages about your product: • Product messages • File messages • General user messages • Paper messages • Print cartridge messages Product messages The following solutions. • Solution 1: Adjust the brightness in the software • Solution 2: Clean the glass and...scans. Solve a problem Text is incorrect or missing Try the following is a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69 If...
...messages about your product: • Product messages • File messages • General user messages • Paper messages • Print cartridge messages Product messages The following solutions. • Solution 1: Adjust the brightness in the software • Solution 2: Clean the glass and...scans. Solve a problem Text is incorrect or missing Try the following is a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69 If...
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... a surge protector or power strip. Go to www.hp.com/support. Scanner failure Solution: Turn off the product and then turn the product on calling for information on and off by using a wall switch. 70 Solve a problem Cause: The product was open Solution: Close the print cartridge door. Restart your country/region, and then...
... a surge protector or power strip. Go to www.hp.com/support. Scanner failure Solution: Turn off the product and then turn the product on calling for information on and off by using a wall switch. 70 Solve a problem Cause: The product was open Solution: Close the print cartridge door. Restart your country/region, and then...
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... hard disk; Borderless printing error Solution: Borderless printing cannot occur with your computer. Refer to clear the memory. Install the tri-color print cartridge. Solve a problem Chapter 12 General user messages The following solutions. • Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications.... to turn it back on your computer to the documentation that run in ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated. 74 Solve a problem For more RAM.
... hard disk; Borderless printing error Solution: Borderless printing cannot occur with your computer. Refer to clear the memory. Install the tri-color print cartridge. Solve a problem Chapter 12 General user messages The following solutions. • Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications.... to turn it back on your computer to the documentation that run in ink-backup mode with only the black print cartridge installed, and a borderless print job was initiated. 74 Solve a problem For more RAM.
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...stops. If you receive a low-ink warning message, consider having a replacement cartridge available to dry. Paper upside down Solution: Load paper in the paper tray print side down . Solve a problem Paper orientation error Solution: Insert paper into the paper tray with the short... and some other media require a drying time that has been used in wrong slot • Print cartridge problem • Previously used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on a flat surface to avoid possible printing delays.
...stops. If you receive a low-ink warning message, consider having a replacement cartridge available to dry. Paper upside down Solution: Load paper in the paper tray print side down . Solve a problem Paper orientation error Solution: Insert paper into the paper tray with the short... and some other media require a drying time that has been used in wrong slot • Print cartridge problem • Previously used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on a flat surface to avoid possible printing delays.
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... prints a test page, aligns the print cartridges, and calibrates the printer. 2. Cause: You installed new print cartridges that needed alignment. Cause: Incorrect type of paper is loaded in the paper tray. To align newly installed print cartridges 1. Load unused plain white paper into the...Align newly installed print cartridges Solution: You must align the print cartridges to ensure excellent print quality. Solve a problem Chapter 12 Cause: The indicated print cartridges were estimated to be low on ink and might need to the HP Web site at www.hp.com/ support. Solutions...
... prints a test page, aligns the print cartridges, and calibrates the printer. 2. Cause: You installed new print cartridges that needed alignment. Cause: Incorrect type of paper is loaded in the paper tray. To align newly installed print cartridges 1. Load unused plain white paper into the...Align newly installed print cartridges Solution: You must align the print cartridges to ensure excellent print quality. Solve a problem Chapter 12 Cause: The indicated print cartridges were estimated to be low on ink and might need to the HP Web site at www.hp.com/ support. Solutions...
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... place. Errors 79 If this did not solve the issue, try the next solution. Solution 4: Check if print cartridges are fully inserted and locked in place. Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under... tape Remove and then reinsert the print cartridges. The tape might have been removed from the copper-colored contacts, but ...
... place. Errors 79 If this did not solve the issue, try the next solution. Solution 4: Check if print cartridges are fully inserted and locked in place. Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under... tape Remove and then reinsert the print cartridges. The tape might have been removed from the copper-colored contacts, but ...
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...to see if your product. Solve a problem Chapter 12 Solution 5: Print cartridge might be defective. CAUTION: If the product is turned on calling for changing. Open the print cartridge door. Check to make sure you open the print cartridge door to www.hp.com/support. Make sure the product is... date has not been reached, contact HP support. Go to access the print cartridges, it , your country/region, and then click Contact HP for information on . Also, make sure the print cartridges are using the correct print cartridges for your print cartridge is still under warranty and end of...
...to see if your product. Solve a problem Chapter 12 Solution 5: Print cartridge might be defective. CAUTION: If the product is turned on calling for changing. Open the print cartridge door. Check to make sure you open the print cartridge door to www.hp.com/support. Make sure the product is... date has not been reached, contact HP support. Go to access the print cartridges, it , your country/region, and then click Contact HP for information on . Also, make sure the print cartridges are using the correct print cartridges for your print cartridge is still under warranty and end of...
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Solve a problem 4. Remove the black print cartridge from the slot on the left side. Do not touch the ink nozzles or the copper-colored contacts. If it clicks into the slot on ... pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts. 1 Copper-colored contacts 2 Plastic tape with genuine HP cartridges. Then push the print cartridge forward until it is still covering the ink nozzles, gently remove the clear plastic tape by sliding it forward into the socket. 6. Make...
Solve a problem 4. Remove the black print cartridge from the slot on the left side. Do not touch the ink nozzles or the copper-colored contacts. If it clicks into the slot on ... pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts. 1 Copper-colored contacts 2 Plastic tape with genuine HP cartridges. Then push the print cartridge forward until it is still covering the ink nozzles, gently remove the clear plastic tape by sliding it forward into the socket. 6. Make...
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... reliability of the product. 2. Printer service or repairs required as a result of using of the print cartridges. If the problem persists, clean the contacts of a non-HP supply will not be covered under warranty. Solve a problem Chapter 12 HP recommends that a non-HP print cartridge was installed. If you believe you purchased genuine HP print cartridges, go to resolve the...
... reliability of the product. 2. Printer service or repairs required as a result of using of the print cartridges. If the problem persists, clean the contacts of a non-HP supply will not be covered under warranty. Solve a problem Chapter 12 HP recommends that a non-HP print cartridge was installed. If you believe you purchased genuine HP print cartridges, go to resolve the...
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...cartridge outside the HP Photosmart for ink and debris buildup. 5. Errors 83 Lightly press down on top, and insert the print cartridge back into distilled water, and squeeze any excess water from it snaps into place. Remove and clean each print cartridge one at the same time. Inspect the print cartridge...the print cartridge with the HP logo on the print cartridge to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Solve a problem 3. NOTE: Do not remove both print cartridges at a time. Allow the print cartridges to release ...
...cartridge outside the HP Photosmart for ink and debris buildup. 5. Errors 83 Lightly press down on top, and insert the print cartridge back into distilled water, and squeeze any excess water from it snaps into place. Remove and clean each print cartridge one at the same time. Inspect the print cartridge...the print cartridge with the HP logo on the print cartridge to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Solve a problem 3. NOTE: Do not remove both print cartridges at a time. Allow the print cartridges to release ...
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If this did not solve the issue, try the next solution. 84 Solve a problem The tape might have been removed from the print cartridges Solution: Check each print cartridge. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab ... contacts, but still might cover the ink nozzles. If this did not solve the issue, try the next solution. Solve a problem Chapter 12 9. Cause: The print cartridge was covering the print cartridges. If the tape is still covering the ink nozzles, carefully remove the tape from the print...
If this did not solve the issue, try the next solution. 84 Solve a problem The tape might have been removed from the print cartridges Solution: Check each print cartridge. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab ... contacts, but still might cover the ink nozzles. If this did not solve the issue, try the next solution. Solve a problem Chapter 12 9. Cause: The print cartridge was covering the print cartridges. If the tape is still covering the ink nozzles, carefully remove the tape from the print...
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... product and open the print cartridge door. If the problem persists, clean the copper-colored contacts of the slot. Wait until the print carriage is idle and silent, and then unplug the power cord from it towards you out of the print cartridges. Do not leave a print cartridge outside the HP Photosmart for approximately ten minutes...
... product and open the print cartridge door. If the problem persists, clean the copper-colored contacts of the slot. Wait until the print carriage is idle and silent, and then unplug the power cord from it towards you out of the print cartridges. Do not leave a print cartridge outside the HP Photosmart for approximately ten minutes...
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... product. Printing in ink-backup mode Solution: If you push the print cartridge in this did not solve the issue, try the next solution. Go to: www.hp.com/support. Solve a problem 9. Solution 4: Contact HP support Solution: Contact HP support for the other print cartridge. 10. Repeat if necessary for service. If prompted, choose your country...
... product. Printing in ink-backup mode Solution: If you push the print cartridge in this did not solve the issue, try the next solution. Go to: www.hp.com/support. Solve a problem 9. Solution 4: Contact HP support Solution: Contact HP support for the other print cartridge. 10. Repeat if necessary for service. If prompted, choose your country...
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... issue is resolved. • Solution 1: Reinsert the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridge Solution 1: Reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are listed in place. Solve a problem removed from each print cartridge. Solutions are fully inserted and locked in order...
... issue is resolved. • Solution 1: Reinsert the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridge Solution 1: Reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are listed in place. Solve a problem removed from each print cartridge. Solutions are fully inserted and locked in order...
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... for technical support. If prompted, choose your country/region, and then click Contact HP for service. Go to resolve the issue. Print cartridge problem The message might indicate which cartridge is resolved. 94 Solve a problem If the first solution does not solve the problem, continue trying the remaining solutions until it forward into the socket. 6. If...
... for technical support. If prompted, choose your country/region, and then click Contact HP for service. Go to resolve the issue. Print cartridge problem The message might indicate which cartridge is resolved. 94 Solve a problem If the first solution does not solve the problem, continue trying the remaining solutions until it forward into the socket. 6. If...