HP Designjet Z3100 Photo Printer Series - Users Guide
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... ...145 Clean the printhead drop detector ...146 Align the printheads ...148 Reinsert printheads procedure 149 Image Quality Maintenance menu procedure 149 Scanning errors during alignment 150 Printhead status messages ...150 14 Troubleshooting general printer issues The printer does not print ...152 The printer seems slow ...152 Communication failures between computer and printer 152 Cannot access HP Easy Printer Care...
... ...145 Clean the printhead drop detector ...146 Align the printheads ...148 Reinsert printheads procedure 149 Image Quality Maintenance menu procedure 149 Scanning errors during alignment 150 Printhead status messages ...150 14 Troubleshooting general printer issues The printer does not print ...152 The printer seems slow ...152 Communication failures between computer and printer 152 Cannot access HP Easy Printer Care...
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... problem. The printer normally notifies you are using a higher print-quality option. If you still have a problem 141 See Printing on page 102. ● Check that your software application. Troubleshooting printquality issues 4. If the problem remains, try using to date. You could also try cleaning the printhead drop detector. See Clean the printhead drop detector on page...
... problem. The printer normally notifies you are using a higher print-quality option. If you still have a problem 141 See Printing on page 102. ● Check that your software application. Troubleshooting printquality issues 4. If the problem remains, try using to date. You could also try cleaning the printhead drop detector. See Clean the printhead drop detector on page...
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13 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages Troubleshooting ink cartridge and printhead issues ENWW 143
13 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages Troubleshooting ink cartridge and printhead issues ENWW 143
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If you are not printing in order to substitute them for good printing nozzles. Troubleshooting ink cartridge and printhead issues Clean the printhead drop detector The printhead drop detector is needed, you do not clean the printhead drop detector immediately, the printer continues working normally, however, the front panel display continues to avoid getting ink on your hands. 1. Turn off...
If you are not printing in order to substitute them for good printing nozzles. Troubleshooting ink cartridge and printhead issues Clean the printhead drop detector The printhead drop detector is needed, you do not clean the printhead drop detector immediately, the printer continues working normally, however, the front panel display continues to avoid getting ink on your hands. 1. Turn off...
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Open the transparent window. 4. Remove any non-visible debris. With a dry lint free cloth, wipe the surface of the drop detector to remove any debris blocking the printhead drop detector. 6. 2. To avoid an electric shock, switch the printer off and unplugged it. 3. Find the printhead drop detector beside the stored printhead carriage. 5. Troubleshooting ink cartridge and printhead issues ENWW Clean the printhead drop detector 147
Open the transparent window. 4. Remove any non-visible debris. With a dry lint free cloth, wipe the surface of the drop detector to remove any debris blocking the printhead drop detector. 6. 2. To avoid an electric shock, switch the printer off and unplugged it. 3. Find the printhead drop detector beside the stored printhead carriage. 5. Troubleshooting ink cartridge and printhead issues ENWW Clean the printhead drop detector 147
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... 74.1 Recommendation Restart the printer. Restart the printer. Update your cable connections. if necessary, reduce the complexity of the job. Check your printer's firmware. The paper type or print quality specified for the printer. The printer needs internal cleaning. Try the firmware update again...messages ENWW See Clean the printhead drop detector on page 83. See Handling ink cartridges and printheads on page 146. Unload paper and load larger paper. If the problem persists, contact HP Support. If the problem persists, contact HP Support. Change the...
... 74.1 Recommendation Restart the printer. Restart the printer. Update your cable connections. if necessary, reduce the complexity of the job. Check your printer's firmware. The paper type or print quality specified for the printer. The printer needs internal cleaning. Try the firmware update again...messages ENWW See Clean the printhead drop detector on page 83. See Handling ink cartridges and printheads on page 146. Unload paper and load larger paper. If the problem persists, contact HP Support. If the problem persists, contact HP Support. Change the...
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...drop detector clean 146 printing resolutions 168 Proactive Support 163 174 Index ENWW graininess 131 graphic languages 169 gray shades 49 H hard disk specification 169 HP Advanced Profiling Solution 113 HP Care Packs 162 HP Customer Care 162 HP Installation 163 HP Instant Support 163 HP Photosmart Pro 113 HP Proactive Support 163 HP...detail 48 mechanical accuracy 169 media profiles 36 memory error (AutoCAD) 154 memory specifications 169 misaligned colors 129 more passes 48 move the printer 101 N Network settings 21 O order accessories 111 ink cartridges 106 paper 107 printheads 107 ...
...drop detector clean 146 printing resolutions 168 Proactive Support 163 174 Index ENWW graininess 131 graphic languages 169 gray shades 49 H hard disk specification 169 HP Advanced Profiling Solution 113 HP Care Packs 162 HP Customer Care 162 HP Installation 163 HP Instant Support 163 HP Photosmart Pro 113 HP Proactive Support 163 HP...detail 48 mechanical accuracy 169 media profiles 36 memory error (AutoCAD) 154 memory specifications 169 misaligned colors 129 more passes 48 move the printer 101 N Network settings 21 O order accessories 111 ink cartridges 106 paper 107 printheads 107 ...
HP Designjet Z3100ps GP Photo Printer - User's Guide
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... replacing a printhead 179 Clean the printheads ...179 Clean the printhead drop detector 180 Align the printheads ...182 Reinsert printheads procedure 183 Image Quality Maintenance menu procedure 184 Scanning errors during alignment 184 Printhead status messages ...184 15 Troubleshooting general printer issues The printer does not print ...188 The printer seems slow ...188 The printer printed on undesirable paper...
... replacing a printhead 179 Clean the printheads ...179 Clean the printhead drop detector 180 Align the printheads ...182 Reinsert printheads procedure 183 Image Quality Maintenance menu procedure 184 Scanning errors during alignment 184 Printhead status messages ...184 15 Troubleshooting general printer issues The printer does not print ...188 The printer seems slow ...188 The printer printed on undesirable paper...
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... even if the printer has not suggested it is up to date. See Clean the printhead drop detector on page 45. ● Check the driver you when this chapter, here are some further things that your software application. If it . The latest HP drivers can be downloaded from http://www.hp.com/go/designjet/. ● If you...
... even if the printer has not suggested it is up to date. See Clean the printhead drop detector on page 45. ● Check the driver you when this chapter, here are some further things that your software application. If it . The latest HP drivers can be downloaded from http://www.hp.com/go/designjet/. ● If you...
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14 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages Ink system issues ENWW 177
14 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages Ink system issues ENWW 177
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...a printhead on the backside of the printhead until the residue is removed. When the front panel displays a warning message that the clean process is a sensor that detects which nozzles on your hands. 1. If particles, such as fibers, hair, or paper pieces, ... to show the warning. Ink system issues Clean the printhead drop detector The printhead drop detector is needed, you do not clean the printhead drop detector immediately, the printer continues working normally, however, the front panel display continues to clean the printhead drop detector. If you are not printing in order ...
...a printhead on the backside of the printhead until the residue is removed. When the front panel displays a warning message that the clean process is a sensor that detects which nozzles on your hands. 1. If particles, such as fibers, hair, or paper pieces, ... to show the warning. Ink system issues Clean the printhead drop detector The printhead drop detector is needed, you do not clean the printhead drop detector immediately, the printer continues working normally, however, the front panel display continues to clean the printhead drop detector. If you are not printing in order ...
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Remove any debris blocking the printhead drop detector. Ink system issues ENWW Clean the printhead drop detector 181 Find the printhead drop detector beside the stored printhead carriage. 5. To avoid an electric shock, switch the printer off and unplugged it. 3. Open the transparent window. 4. 2.
Remove any debris blocking the printhead drop detector. Ink system issues ENWW Clean the printhead drop detector 181 Find the printhead drop detector beside the stored printhead carriage. 5. To avoid an electric shock, switch the printer off and unplugged it. 3. Open the transparent window. 4. 2.
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... PDL Error: print mode error PDL Error: printing error PDL Error: virtual memory full Printhead alignment error: paper too small Replace [color] cartridge Reseat [color] cartridge Update: failed. The paper type or print quality specified for the latest firmware and driver releases. 62, 63, 64, ...of the job. Load more paper. Check your printer (see Change the graphic language setting on page 117. See Contact HP Support on page 180. See Clean the printhead drop detector on page 200. 21, 21.1, 22.0, 22.1, 22.2, Restart the printer. Check the graphic language setting of the job....
... PDL Error: print mode error PDL Error: printing error PDL Error: virtual memory full Printhead alignment error: paper too small Replace [color] cartridge Reseat [color] cartridge Update: failed. The paper type or print quality specified for the latest firmware and driver releases. 62, 63, 64, ...of the job. Load more paper. Check your printer (see Change the graphic language setting on page 117. See Contact HP Support on page 180. See Clean the printhead drop detector on page 200. 21, 21.1, 22.0, 22.1, 22.2, Restart the printer. Check the graphic language setting of the job....
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... status 122 printhead cleaner specification 204 printhead drop detector clean 180 printing resolutions 204 Proactive Support 199 ENWW ProPrint 146 Q quality, high 54 QuarkXPress, unavailable driver features 191 R rendering intent 72 reprint a job 110 rescale a print 50 RIP 145 roll paper choose spindle 26 load into the printer 29 load onto the spindle 27...
... status 122 printhead cleaner specification 204 printhead drop detector clean 180 printing resolutions 204 Proactive Support 199 ENWW ProPrint 146 Q quality, high 54 QuarkXPress, unavailable driver features 191 R rendering intent 72 reprint a job 110 rescale a print 50 RIP 145 roll paper choose spindle 26 load into the printer 29 load onto the spindle 27...