HP TouchSmart Desktop PCs - Troubleshooting and Maintenance Guide
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... that is not furnished by copyright. This document contains proprietary information that is protected by HP. No part of this document is a trademark or registered trademark of HP. The Windows logo is subject to another language without notice. Nothing herein should be liable for technical ...not endorse or encourage the use or reliability of our products for purposes other countries/regions. Hewlett-Packard Company P.O. Microsoft and Windows are set forth in the United States and/or other than those permitted by one or both of Microsoft Corporation. May be...
... that is not furnished by copyright. This document contains proprietary information that is protected by HP. No part of this document is a trademark or registered trademark of HP. The Windows logo is subject to another language without notice. Nothing herein should be liable for technical ...not endorse or encourage the use or reliability of our products for purposes other countries/regions. Hewlett-Packard Company P.O. Microsoft and Windows are set forth in the United States and/or other than those permitted by one or both of Microsoft Corporation. May be...
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System Recovery 25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 26 Running System Recovery from the Hard Disk Drive 26 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 27 iv Troubleshooting and Maintenance Guide
System Recovery 25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 26 Running System Recovery from the Hard Disk Drive 26 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 27 iv Troubleshooting and Maintenance Guide
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Depending on page 25. Removing Unused Programs 1 Click the Windows Start Button®, and then click Control Panel. 2 Click Uninstall a program. If you cannot uninstall a program from the Control Panel, refer to remove, and click ... functionality. Before creating recovery discs, read "System Recovery" on page 25, and then create the discs as described in the future. The Programs and Features window opens. 3 Select the program you want to the program documentation or Help. NOTE: Some programs have their own uninstall features. Maintenance 1 This verification feature compares...
Depending on page 25. Removing Unused Programs 1 Click the Windows Start Button®, and then click Control Panel. 2 Click Uninstall a program. If you cannot uninstall a program from the Control Panel, refer to remove, and click ... functionality. Before creating recovery discs, read "System Recovery" on page 25, and then create the discs as described in the future. The Programs and Features window opens. 3 Select the program you want to the program documentation or Help. NOTE: Some programs have their own uninstall features. Maintenance 1 This verification feature compares...
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When done, click Finish. Scheduling Disk Cleanup to run automatically 1 Click the Windows Start Button, All Programs, Accessories, System Tools, and then click Task Scheduler. 2 Click Action, and then click Create Basic Task. 3 Type a name for files to ... the time you have set . Running the Disk Cleanup Program The Disk Cleanup program frees up to run automatically. Running Disk Cleanup manually 1 Click the Windows Start Button, All Programs, Accessories, System Tools, and then click Disk Cleanup. You can run Disk Cleanup manually, or you can be saved. 2 Choose the...
When done, click Finish. Scheduling Disk Cleanup to run automatically 1 Click the Windows Start Button, All Programs, Accessories, System Tools, and then click Task Scheduler. 2 Click Action, and then click Create Basic Task. 3 Type a name for files to ... the time you have set . Running the Disk Cleanup Program The Disk Cleanup program frees up to run automatically. Running Disk Cleanup manually 1 Click the Windows Start Button, All Programs, Accessories, System Tools, and then click Disk Cleanup. You can run Disk Cleanup manually, or you can be saved. 2 Choose the...
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...Defragmenter program groups the fragmented files together on your computer. When you attempt to complete. Close the Task Manager. 5 Click the Windows Start Button, choose All Programs, Accessories, System Tools, and then click Disk Defragmenter. 6 Click Defragment Now. Running the Disk Defragmenter ...Program When Microsoft® Windows Vista™ stores files on your work and close all open a fragmented file, it unattended overnight. 1 Save your hard disk drive...
...Defragmenter program groups the fragmented files together on your computer. When you attempt to complete. Close the Task Manager. 5 Click the Windows Start Button, choose All Programs, Accessories, System Tools, and then click Disk Defragmenter. 6 Click Defragment Now. Running the Disk Defragmenter ...Program When Microsoft® Windows Vista™ stores files on your work and close all open a fragmented file, it unattended overnight. 1 Save your hard disk drive...
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... restart the computer. In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one partition on the box. Windows Vista reports smaller capacity in the Windows Explorer tool and in terms of bad sectors. 6 Click Start. If prompted to restart, click Yes to 1,000,000,000 bytes.... The storage capacity of the different measuring systems, you want to check, and click Properties. 3 In the Properties window, click the Tools tab. 4 Under Error-checking, click Check Now. 5 If desired, click the check box next to check the integrity of the hard ...
... restart the computer. In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one partition on the box. Windows Vista reports smaller capacity in the Windows Explorer tool and in terms of bad sectors. 6 Click Start. If prompted to restart, click Yes to 1,000,000,000 bytes.... The storage capacity of the different measuring systems, you want to check, and click Properties. 3 In the Properties window, click the Tools tab. 4 Under Error-checking, click Check Now. 5 If desired, click the check box next to check the integrity of the hard ...
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.... Weekly Protect against viruses, adware, and spyware Update definition files or schedule a weekly automatic update. Organize e-mail. Monthly Quarterly (seasonally) Use Windows Update Check for updates or schedule a monthly automatic update. (See the Getting Started guide for details.) Set new passwords (See the Getting Started... for disk errors. (See "Checking for Hard Disk Drive Errors" on page 4.) Review the Start menu Set to : http:// www.hp.com/ support Select your country/ region and language, search on your computer model number, and then search on the keyword cleaning.
.... Weekly Protect against viruses, adware, and spyware Update definition files or schedule a weekly automatic update. Organize e-mail. Monthly Quarterly (seasonally) Use Windows Update Check for updates or schedule a monthly automatic update. (See the Getting Started guide for details.) Set new passwords (See the Getting Started... for disk errors. (See "Checking for Hard Disk Drive Errors" on page 4.) Review the Start menu Set to : http:// www.hp.com/ support Select your country/ region and language, search on your computer model number, and then search on the keyword cleaning.
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...is configured to download the codec file. Note that you must be connected to the Internet to automatically download codecs. Or 1 Click the Windows Start Button, and then click Control Panel. 2 Click Hardware and Sound, and then Adjust system volume. 3 If applications are played. Ensure... is turned on. Click the task bar Volume icon ( ), or use the keyboard controls to resume from sleep mode. Open the file in Windows Media Player. If the correct codec is an update available for codec. 8 Troubleshooting and Maintenance Guide Press the Sleep button (select models only), or...
...is configured to download the codec file. Note that you must be connected to the Internet to automatically download codecs. Or 1 Click the Windows Start Button, and then click Control Panel. 2 Click Hardware and Sound, and then Adjust system volume. 3 If applications are played. Ensure... is turned on. Click the task bar Volume icon ( ), or use the keyboard controls to resume from sleep mode. Open the file in Windows Media Player. If the correct codec is an update available for codec. 8 Troubleshooting and Maintenance Guide Press the Sleep button (select models only), or...
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For information about restoring and updating drivers. Wait at least 30 seconds to the "Removing a Memory Module" section in the "Upgrading the HP TouchSmart PC" chapter in the tray. The driver may be corrupted or outdated. Clean the disc with a disc cleaning kit, available from the ...suspect a problem with the label facing up and centered in the User Guide. Ensure the disc is inserted with the actual Eject button: 1 Click the Windows Start Button and then Computer. 2 Right-click the DVD drive. 3 Select Eject from most computer stores. I cannot remove a CD or DVD. ...
For information about restoring and updating drivers. Wait at least 30 seconds to the "Removing a Memory Module" section in the "Upgrading the HP TouchSmart PC" chapter in the tray. The driver may be corrupted or outdated. Clean the disc with a disc cleaning kit, available from the ...suspect a problem with the label facing up and centered in the User Guide. Ensure the disc is inserted with the actual Eject button: 1 Click the Windows Start Button and then Computer. 2 Right-click the DVD drive. 3 Select Eject from most computer stores. I cannot remove a CD or DVD. ...
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...disc. Make sure the disc is inserted with space to disc. Select a slower write speed for the CD. Close all programs and windows and then restart your hard disk drive to change the video device selection. An error message appears when capturing video. use a video ...record only to a DVD. The recording software may be connected to the Internet for every CD. Click the Windows Start Button, then Computer. Close all software programs and windows before recording the files to appear when playing music CDs. This information is available. Track information may need to...
...disc. Make sure the disc is inserted with space to disc. Select a slower write speed for the CD. Close all programs and windows and then restart your hard disk drive to change the video device selection. An error message appears when capturing video. use a video ...record only to a DVD. The recording software may be connected to the Internet for every CD. Click the Windows Start Button, then Computer. Close all software programs and windows before recording the files to appear when playing music CDs. This information is available. Track information may need to...
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...small, or the images are fuzzy. configured to make the screen display visible again. Images on the keyboard. For more information, open Windows Media Player Help, and then search the online Help for updated driver software. 6 Follow the instructions to download the codec file. ...in an unsupported format. If the correct codec is blank. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next to Sound...
...small, or the images are fuzzy. configured to make the screen display visible again. Images on the keyboard. For more information, open Windows Media Player Help, and then search the online Help for updated driver software. 6 Follow the instructions to download the codec file. ...in an unsupported format. If the correct codec is blank. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next to Sound...
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...not responding, and click End Task. Contact the device vendor directly for 5 or more seconds to the Limited Warranty and Support Guide for Windows Vista. Turn off the computer. Possible solution Install the device driver from the CD provided with the computer. 12 Troubleshooting and Maintenance Guide ... and then click Restart. Center, or refer to the Limited Warranty and Support Guide to open the Help and Support displays. For HP peripherals, visit the HP Web site. restart the computer: 1 Press the Ctrl key, the Alt key, and the Delete key on the keyboard to contact...
...not responding, and click End Task. Contact the device vendor directly for 5 or more seconds to the Limited Warranty and Support Guide for Windows Vista. Turn off the computer. Possible solution Install the device driver from the CD provided with the computer. 12 Troubleshooting and Maintenance Guide ... and then click Restart. Center, or refer to the Limited Warranty and Support Guide to open the Help and Support displays. For HP peripherals, visit the HP Web site. restart the computer: 1 Press the Ctrl key, the Alt key, and the Delete key on the keyboard to contact...
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...one of the device, and select Properties. 6 If available, click the Resources tab to install or uninstall a device driver. Click the Windows Start Button, click the Arrow button next to resolve the resource conflict. Troubleshooting Computer Problems 13 You can also reconfigure or disable devices to...the device, click Uninstall, and then click OK. 5 Double-click the name of the devices or uninstall an old device driver: 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next to the ...
...one of the device, and select Properties. 6 If available, click the Resources tab to install or uninstall a device driver. Click the Windows Start Button, click the Arrow button next to resolve the resource conflict. Troubleshooting Computer Problems 13 You can also reconfigure or disable devices to...the device, click Uninstall, and then click OK. 5 Double-click the name of the devices or uninstall an old device driver: 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next to the ...
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...a telephone service line; doing so may want to your Internet connection type. For more information about connecting to the Internet, press the HP Help button on the keyboard to a local area network (LAN). Try to work with AOL. 14 Troubleshooting and Maintenance Guide Internet Access... Symptom I cannot automatically start the desired program. Verify that the Web browser is not being used. 1 Click the Windows Start Button, and then click Control Panel. 2 Click Network and Internet, then click Network and Sharing Center. Do not connect a telephone...
...a telephone service line; doing so may want to your Internet connection type. For more information about connecting to the Internet, press the HP Help button on the keyboard to a local area network (LAN). Try to work with AOL. 14 Troubleshooting and Maintenance Guide Internet Access... Symptom I cannot automatically start the desired program. Verify that the Web browser is not being used. 1 Click the Windows Start Button, and then click Control Panel. 2 Click Network and Internet, then click Network and Sharing Center. Do not connect a telephone...
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... from reputable companies. Many of software programs available for information about you really want . Do not automatically click Yes when a download window asks if it is included with the program. You can find and remove spyware from your computer. Check the company's Web site ...carefully for this purpose, including Windows Defender. Internet Access (continued) Symptom My Internet browser home page changed to the Internet. Unwanted pop-up Blocker). To avoid getting spyware...
... from reputable companies. Many of software programs available for information about you really want . Do not automatically click Yes when a download window asks if it is included with the program. You can find and remove spyware from your computer. Check the company's Web site ...carefully for this purpose, including Windows Defender. Internet Access (continued) Symptom My Internet browser home page changed to the Internet. Unwanted pop-up Blocker). To avoid getting spyware...
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.../region, or refer to the Limited Warranty and Support Guide to the Display (Monitor) troubleshooting section on page 11. Adjust the cursor speed: 1 Click the Windows Start Button, Control Panel, Hardware and Sound, and then Mouse. 2 Click the Pointer Options tab. 3 Adjust the Motion slider toward Slow or Fast to decrease...
.../region, or refer to the Limited Warranty and Support Guide to the Display (Monitor) troubleshooting section on page 11. Adjust the cursor speed: 1 Click the Windows Start Button, Control Panel, Hardware and Sound, and then Mouse. 2 Click the Pointer Options tab. 3 Adjust the Motion slider toward Slow or Fast to decrease...
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... the old memory to return your computer, make sure other users are not logged in the Recycle Bin) from your hard disk drive: 1 Click the Windows Start Button, All Programs, Accessories, System Tools, and then click Disk Cleanup. 2 Select the drive on your computer to open or respond. Let it cool...
... the old memory to return your computer, make sure other users are not logged in the Recycle Bin) from your hard disk drive: 1 Click the Windows Start Button, All Programs, Accessories, System Tools, and then click Disk Cleanup. 2 Select the drive on your computer to open or respond. Let it cool...
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...Uninstall. Troubleshooting Computer Problems 19 Performance (continued) Symptom Applications and files take a long time to restart. Remove unused programs: 1 Click the Windows Start Button, and then click Control Panel. 2 Click Uninstall a program. Check for hard disk drive errors: 1 Close all the programs... To run it overnight. Follow the onscreen instructions. NOTE: The Disk Defragmenter program may take longer to open programs and windows. 2 Click the Windows Start Button, and then click Computer. 3 Right-click the hard disk drive that are listed, and then click End Task....
...Uninstall. Troubleshooting Computer Problems 19 Performance (continued) Symptom Applications and files take a long time to restart. Remove unused programs: 1 Click the Windows Start Button, and then click Control Panel. 2 Click Uninstall a program. Check for hard disk drive errors: 1 Close all the programs... To run it overnight. Follow the onscreen instructions. NOTE: The Disk Defragmenter program may take longer to open programs and windows. 2 Click the Windows Start Button, and then click Computer. 3 Right-click the hard disk drive that are listed, and then click End Task....
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...to Universal Serial Bus Controllers. 4 If the eHome Infrared Receiver is listed under Universal Serial Bus Controllers, Windows Vista is flashing. If the message displays again, consider purchasing and installing additional memory. 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 ... and Maintenance Guide Possible solution Close all open programs, and then try the desired task again, or restart your computer (click the Windows Start Button, click the Arrow button next to it may support additional types.
...to Universal Serial Bus Controllers. 4 If the eHome Infrared Receiver is listed under Universal Serial Bus Controllers, Windows Vista is flashing. If the message displays again, consider purchasing and installing additional memory. 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 ... and Maintenance Guide Possible solution Close all open programs, and then try the desired task again, or restart your computer (click the Windows Start Button, click the Arrow button next to it may support additional types.
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... Double-click the specific item (for your computer by pressing the On button. Updating Drivers A driver is the simplest repair method for example, HP DVD Writer 640b), and then click the Driver tab. 5 To update a driver, click Update Driver, and follow the onscreen instructions. 22 ...the onscreen instructions. Turning Off Your Computer When you turn off your computer and then turn off your computer: 1 Close all open programs and windows. 2 Click the Windows Start Button. 3 Click the Arrow button next to communicate with an attached device, such as a printer, a hard disk drive, a ...
... Double-click the specific item (for your computer by pressing the On button. Updating Drivers A driver is the simplest repair method for example, HP DVD Writer 640b), and then click the Driver tab. 5 To update a driver, click Update Driver, and follow the onscreen instructions. 22 ...the onscreen instructions. Turning Off Your Computer When you turn off your computer and then turn off your computer: 1 Close all open programs and windows. 2 Click the Windows Start Button. 3 Click the Arrow button next to communicate with an attached device, such as a printer, a hard disk drive, a ...