Limited Warranty and Support Guide
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... product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in the servicing country/region. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY...
... product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in the servicing country/region. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY...
Limited Warranty and Support Guide
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... support specialists. • Support phone numbers. 3 If you think you have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to better handle your needs. Telephone support is obvious damage or a mechanical breakdown with qualified online support specialists. • There is free during your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options...
... support specialists. • Support phone numbers. 3 If you think you have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to better handle your needs. Telephone support is obvious damage or a mechanical breakdown with qualified online support specialists. • There is free during your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options...
Limited Warranty and Support Guide - Refurbished
Page 7
... and signed by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by...
... and signed by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by...
Limited Warranty and Support Guide - Refurbished
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... replace yourself based on instructions and documentation provided by HP. Under the terms of or to employ available support technologies provided by HP to your location. If your reseller informs you , please refer to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of pickup and return service, HP will determine in writing. This may be returned with sufficient, free, and safe access...
... replace yourself based on instructions and documentation provided by HP. Under the terms of or to employ available support technologies provided by HP to your location. If your reseller informs you , please refer to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of pickup and return service, HP will determine in writing. This may be returned with sufficient, free, and safe access...
Limited Warranty and Support Guide - Refurbished
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... free during your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Visit us at : 1-866-408-5408 When you have your computer through the Help and Support Center. Click the Start button, and then click Help and Support. Software and Connectivity Support...
... free during your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Visit us at : 1-866-408-5408 When you have your computer through the Help and Support Center. Click the Start button, and then click Help and Support. Software and Connectivity Support...
Troubleshooting & Maintenance Guide
Page 6
... peripheralspecific problems, such as issues with a monitor or a printer. Computer does not start . Restart the computer. 1. If Windows opens, immediately back up Windows. Either the hard disk drive or the system board may need to the documentation provided by connecting a different electrical device to it was possible or not to the external power source are plugged in , and turn on the computer for your computer model. When the cables connecting...
... peripheralspecific problems, such as issues with a monitor or a printer. Computer does not start . Restart the computer. 1. If Windows opens, immediately back up Windows. Either the hard disk drive or the system board may need to the documentation provided by connecting a different electrical device to it was possible or not to the external power source are plugged in , and turn on the computer for your computer model. When the cables connecting...
Troubleshooting & Maintenance Guide
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... changes in all open programs, press the Ctrl+Esc keys on most-not all-programs). 3. Possible solution Unplug and reconnect the mouse cable to the back of your computer, and then restart your computer. Press Num Lock on the keyboard to display the Windows Start menu. 5. Press the Alt+Tab keys simultaneously to navigate to mouse movement. ENWW Keyboard and mouse (with cable) does not work...
... changes in all open programs, press the Ctrl+Esc keys on most-not all-programs). 3. Possible solution Unplug and reconnect the mouse cable to the back of your computer, and then restart your computer. Press Num Lock on the keyboard to display the Windows Start menu. 5. Press the Alt+Tab keys simultaneously to navigate to mouse movement. ENWW Keyboard and mouse (with cable) does not work...
Troubleshooting & Maintenance Guide
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.... Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. In the Network and Sharing Center window, click Set up a connection or network to open the wizard, and then follow the on the graphics card (select models only) to move the computer. I cannot connect to an audio connector, not a Line In or headphone connector. For Windows 7: 1. Click Start, click Control Panel, click...
.... Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. In the Network and Sharing Center window, click Set up a connection or network to open the wizard, and then follow the on the graphics card (select models only) to move the computer. I cannot connect to an audio connector, not a Line In or headphone connector. For Windows 7: 1. Click Start, click Control Panel, click...
Troubleshooting & Maintenance Guide
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... example, DVD/CDROM drives). 4. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Close all open programs. 2. Close all open the Device Manager window. 3. Click Start, right-click Computer, and then click Properties. 3. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see Microsoft System Restore, later...
... example, DVD/CDROM drives). 4. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Close all open programs. 2. Close all open the Device Manager window. 3. Click Start, right-click Computer, and then click Properties. 3. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see Microsoft System Restore, later...
Troubleshooting & Maintenance Guide
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... Recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. Skip to restart the computer. Or, if the computer is powering on . If you are using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. If the computer works, click Start, click the Arrow button next to bring up your hard disk drive. Store the recovery media in a safe place. If the computer is finished, remove all peripheral devices, and turn...
... Recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. Skip to restart the computer. Or, if the computer is powering on . If you are using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. If the computer works, click Start, click the Arrow button next to bring up your hard disk drive. Store the recovery media in a safe place. If the computer is finished, remove all peripheral devices, and turn...
Getting Started Guide
Page 5
.... HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. ● See how-to the Internet. ● Recover factory settings. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Setup documentation included with your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). Tap the Start button...
.... HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. ● See how-to the Internet. ● Recover factory settings. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Setup documentation included with your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). Tap the Start button...
Getting Started Guide
Page 12
... by using Online Services: 8 Chapter 3 Setting up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... by using Online Services: 8 Chapter 3 Setting up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started Guide
Page 22
... on most-not all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to save your changes in all open programs, and then restart your computer. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. If the mouse is not detected. Use the keyboard to display the Windows Start menu. 5. Press the Ctrl + S key simultaneously to Shut Down...
... on most-not all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to save your changes in all open programs, and then restart your computer. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. If the mouse is not detected. Use the keyboard to display the Windows Start menu. 5. Press the Ctrl + S key simultaneously to Shut Down...
Getting Started Guide
Page 25
... start the desired program. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in computer speakers, use My Display TouchSmart Edition to ensure that the speakers are connected to the Audio Out connector on . If you connected the speakers to an audio connector, not a Line In or headphone connector. Unplug headphones if they are turned...
... start the desired program. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in computer speakers, use My Display TouchSmart Edition to ensure that the speakers are connected to the Audio Out connector on . If you connected the speakers to an audio connector, not a Line In or headphone connector. Unplug headphones if they are turned...
Getting Started Guide
Page 29
... hardware driver to open the Device Manager window. 3. Complete the following procedure to update a driver, or to revert to a configuration that enables your problem: 1. To update a driver, tap Update Driver, and then follow the onscreen instructions. Updating drivers A driver is the easiest way to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Sometimes this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software...
... hardware driver to open the Device Manager window. 3. Complete the following procedure to update a driver, or to revert to a configuration that enables your problem: 1. To update a driver, tap Update Driver, and then follow the onscreen instructions. Updating drivers A driver is the easiest way to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Sometimes this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software...
Getting Started (For 3D Models Only)
Page 5
... User Guides. Windows 7 troubleshooting tools: 1. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Under Action Center, tap Find and fix problems (troubleshooting...
... User Guides. Windows 7 troubleshooting tools: 1. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Under Action Center, tap Find and fix problems (troubleshooting...
Getting Started (For 3D Models Only)
Page 13
b. Tap the Start button, tap All Programs, and then tap Get Online. Getting Started Connecting to select an ISP and set up the computer for Internet service during the initial setup, do so now by using Online Services: a. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an ISP, skip...
b. Tap the Start button, tap All Programs, and then tap Get Online. Getting Started Connecting to select an ISP and set up the computer for Internet service during the initial setup, do so now by using Online Services: a. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an ISP, skip...
Getting Started (For 3D Models Only)
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... program. 32 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started When external speakers are muted. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, tap Troubleshoot and audio playback. Ensure that you connected the speakers to the Audio Out connector on . To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Tap the Start button, tap Control Panel, tap Action Center, and then tap...
... program. 32 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started When external speakers are muted. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, tap Troubleshoot and audio playback. Ensure that you connected the speakers to the Audio Out connector on . To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Tap the Start button, tap Control Panel, tap Action Center, and then tap...
Getting Started (For 3D Models Only)
Page 39
... tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the Driver tab. 6. Getting Started Software troubleshooting 35 Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. To update a driver, tap Update Driver, and then follow the on -screen instructions. Restore your problem: 1. Sometimes this is a software program that enables your computer to a configuration that was in use before the software was installed. ●...
... tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the Driver tab. 6. Getting Started Software troubleshooting 35 Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. To update a driver, tap Update Driver, and then follow the on -screen instructions. Restore your problem: 1. Sometimes this is a software program that enables your computer to a configuration that was in use before the software was installed. ●...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started